just now New I wish I…read morecould give zero stars. I switched from my RELIABLE State Farm agent to save some money in March 2025. In April 2025-only one month later, I spoke to Marcus at Allstate and reduced one of three vehicles on my policy to liability only, which dropped my premium from $435 to $276/month. So when I get a bill for $428, I was confused. I called and spoke with Gisela, who, again, ran the changes but she came up with $280 and sent me back to Marcus, who never called me back. Called again and spoke to Tony-she was the ONLY helpful and knowledgeable agent I spoke with. She assured me the changes were in the system and she said she sent a message to the billing department to see what was going on. No response. Called AGAIN and spoke to Marcus again and he said he would get with billing and call me back. No call back. (So this has been three weeks by now.) Called again and spoke to Gisela. Again with the run around. In this conversation, I found out they included two different add-ons that I never requested. What?! How does that even happen without my consent? So Gisela removed the add-ons and assured me the changes were in their system even though the Allstate app on my phone still reflects a $428 premium. I called the very next day and spoke to Gisela again because the updates weren't on the app. She said the only thing left to do (since I have spoken to all the reps in the office) is to escalate the issue to her manager because there is nothing they (agents) can do even though they tried. Seriously? STILL no call back from Gisela or the manager regarding the escalation 7 days later. Here it is May and the problem STILL hasn't been fixed. I have never dealt with such poor customer service in my life. I called my previous State Farm agent yesterday and opened another policy with that office. Yes, I pay $50 more, but sometimes it's true you get what you pay for. Less isn't always better. I called Allstate and canceled that policy this morning with Marcus. Let's see if he can make it happen. I have my doubts. Unfortunately, I have no faith in the Christian Vien agency. I will be checking every day for a cancellation update. I hope anyone signing with this agency has a better experience than I.

Samantha Stephenson was very helpful in getting me the best deal for my money. She was very helpful…read moreand professional answering all my questions that I had. I would recommend her for all you insurance needs

Who likes shopping for car insurance? Not me. So when I got in touch with the guys at Affordable…read moreInsurance of Texas, I was happily surprised that they took care of EVERYTHING!! They found me the best rate, sent me an email, presented payment options, and took my payment. Done! So easy and so convenient. No hassle. No comparing rates. No talking to different companies. It was the easiest process. And so appreciated!! Thank you, Saif! I'll be returning for all my insurance needs!

zero customer service. they received the refund amount for over three months and did not even…read moreinform me. it is over a month and i have not been given a check or credit to my acc as promosed by sherry. the check is in the mail story is such an old story... they are still using the same line. so far i have not received any credit.

I have been a AAA member over 30 years, this was my first time using the TX travel service. I was…read moreso accustomed to making my own arrangements. Lauren was assigned to me. She was absolutely wonderful. She planned my trip, flights and transportation. It was all effortless. Don't laugh but I was nervous when using WhatsApp to contact the transportation driver but again it all worked splendid. It was the only means of contact with the hotel. Thank you Lauren and AAA South Club for a memorable experience

Not the "legendary service exceeding expectations" that they claim to be. Every department doesn't…read moreknow anything. The agent can't answer any claims questions, the claims dept incorrectly passes the bucket to the adjuster who passes the bucket to the loss dept who will not return any calls. Very frustrating. Have to return the car rental but have not received my check. Nobody seems to know the rental policy with regards to total loss car policy. I should say nobody cares to clarify it, they just want your money and go home at 430pm. For sure I will be shopping for new home and auto insurance policy as soon as I get my money. I too want to clock in at 930am, clock out at 430pm and not return any calls.

Vahn and her team take pride at their mistake. They don't apologize with their mistake but instead…read morethey think they do an excellent job with giving misinformation to their clients and put the blame on me the client because I keep changing my insurance policy coz I go on vacation once a year!!! REALLY PUTTING THE BLAME ON ME, the client. Asking transparency explanation with my billing is my mistake and also my fault. Absolutely awful. Not my first encounter with them, had issue with my policy when I needed it coz they didn't reinstate it. Which they apologized at that time: Guess this time they don't wanna apologize anymore coz they're doing their best. YOU BE THE JUDGE HOW SHE RESPONDS when I called her out on their misinformation. DID NOT EVEN APOLOGIZE. She thinks she's the best!

The entire team here is knowledgeable in all are areas. I…read morehave Auto, Home, and now life insurance through this agency. give them a call, you'll be in great hands !

Terrible service, our car was stolen and a false statement Terry made to StateFarm caused us a lot…read moreof issues with our claim. Do not recommend and will not be renewing.

The worst agent ever... stay away from them. They will sell you a home policy without disclosing…read moreyou all the eligibility requirement by the company, then if your house is a little older, the insurance company will just cancel your premium without giving you sufficient time to upgrade (like a whole house of piping upgrade from steel pipe), but not refund the $75 agent fee and $59 inspection fee. The inspection was not even ordered by us, it purely benefited the insurance company, why should we pay in this situation. Also no refund of the agent fee either. What is worse is that the agent will not do anything but just let you deal with the insurance back & forth. If i can give zero star, i would.

Byron Van Scyoc ACCOUNT MGR is a REAL person. I loved his positive attitude. Quick to solve my…read moreissues. In this automated world, personal service is rare. I enjoyed working with him!

Great service and always very pleasant helpful with my needs. Good job LizL. Thank you!read more

My entire family has been with Guadalupe at State Farm for almost 2 DECADES. The customer service…read moreis outstanding and when we have had a few claims over the years, the process was handled quickly, and professionally by Guadalupe and her team with zero issues. Every time they would go out of their way to make sure we were taken care of. I couldn't imagine finding better service with outstanding rates from anywhere else.

Went there to ask for some questions about my insurance and everyone was super nice ready to help…read moreand the agent named Mey was awesome! I would ask for her! Best customer experience yet!

I recommend this company. I have auto and home insurance with them, and they consistently deliver…read moreexcellent service. I work with Sarah, who is great at reaching out and has always found me the best possible insurance deals.

Suzanne and her staff are amazing They are so helpful in…read morefilling ALL your insurance needs. Always pleasant to work with and get back to you promptly with all your options.