I am honestly blown away by all of these positive reviews of this agency…read more My experience was just the opposite. I own two houses in Roanoke County and went to this agency after seeing their ads in The Roanoker Magazine. Liberty Mutual had more than doubled my homeowners premiums over the last three years. So, I called them to see if they could do better. I got a return call the next day..,and they said they could not help me. REALLY? Their ads are clearly deceptive. They did NOTHING to try to find acceptable coverage for me. Think again...about using this agency. It appears...that they only want the "cream of the crop" rather than the Average Joe kind of risk. Shame on them. Allstate wrote me two new homeowner's policies immediately with same limits that I had with Liberty Mutual at MUCH LESS premiums. Definitely...a crappy experience with Meador Insurance Agency.

Bill has been so amazing to deal with since trying to obtain flood insurance after the last big…read moreflood in Roanoke! He's answered my ridiculous questions day and night, in and out of work, and walked me through the whole process. His staff is great as well! In a sea of stuffy old insurance agents, he's totally different. Highly recommend you at least talk to him and see if he can either help protect things you may not have even realized you needed to protect, or maybe even save you some cash by switching to one of the companies he represents. I already love having a real person I can pester with my questions and concerns. Thanks Bill!!!

Excellent service - I have been a client since the 80s, and it has been and continues to be a great…read moreexperience. Bill and staff take care of me and my family. He always gives great advice, too. Highly Recommend1

'been using the services of Bill Keller's office for years now and I can unequivocally say that…read moreit's been an amazing experience. The #1 reason is the response time. When you contact an insurance office, you need something. They respond immediately and always with a smart, sensible answer or sound piece of advice. Yes the rates are reasonable and that does matter, but I'm big on customer service, and I'd say you will never be let down if you bring your business here!

They have taken care of our homeowners insurance for the last 15 years also insurance on an HOA…read more that I was treasurer on for many years. They are friendly and efficient so nice to deal with a family run business. Would recommend them.

Looking for an agency that answers the phone and is invested in serving you? Willard Insurance…read morehandles not only my personal but my business needs as well. They answer the phone and I am more than a number to this family run business. They do reviews of my accounts to make sure we have the best prices. They are always friendly and offer the most superb customer service I have experienced in the industry. They take the time to explain all my options and work to find the coverage we need. It is rare to find a company so invested in serving their clients but Willard Insurance goes above and beyond to take care of my family's insurance needs.

I enjoy dealing with you on my insurance. "Service with you is always timely and pleasant." Thank…read moreyou so much for your excellent service, patience and consideration of my insurance needs.

Austin Kembel did a very through job with my taxes. He answered all my questions with patience and…read moreexplained everything in an easy to understand way. this will be my new accountant firm.

Good professional help. Prompt and courteous. Beats the Big Box. Leaves one confident things were…read moredone right.

Sheena has help me alot with getting insurance on my kids vehicles. She made it easy and work to…read moreget me and my 2 kids a good rate on our vehicles.

Bill has always been great. 30 years with him doing our returns and family's returns with no issues…read moreeven through audits and needing representation. We've let him manage our retirement accounts more recently and can't say anything bad about him. Can't recommend him enough to other folks for pretty much everything finance related. I hope this family run business is around as long as possible.

we have had our taxes done here for 20 years. unfortunately we having been facing a long uphill…read morebattle with the IRS. The tax depot royally messed up our taxes stating we owed a large amount, of which I will not say. they also failed to file with the state. After multiple calls and messages left no one cared to return our call. we are owed at least a call especially after doing business with him for 20 years. this has been a battle since 2020. unfortunately we have to continue to make payments until the addendum is processed. oh, and this is not the first time he messed our taxes up. the first time we dismissed it, since everyone makes mistake. not this time. I will NEVER recommend this business to anyone!