I used their pet Wash and it was very expensive there was no water pressure and the water was…read morereally hot too hot for my dog

The car wash is pretty much an overpriced pressure washer. They overcharged me $10 on card when it…read morewas supposed to be a four dollar deposit in the machines are bad. It's one dollar per minute when it decides to work.

I usually love this place but I recently bought a vape a couple days ago and it will NOT work!! I…read moretook it back and the person working was no help and started raising his voice At me because he could not understand me. long story short they stole my money...

Great service because they have good people helping out when you need it. I wish they would…read moreconsider lowering the prices though

Only 1 bay is in working order and that's not unusual. "Print Receipt" feature hasn't worked for…read moremonths. Purchased the most expensive wash and the car was still very dirty afterward. The owner seems to have removed the phone number which used to be posted at the carwash...I guess I can see why. Save your money, drive a short distance to ANY other car wash.

Got a nice, semi-permanent smudge (see photo), and the buffer pad at the end totally streaked my…read morewindshield. $22, and I now have a cleanup project. I rarely leave negative feedback, but this place is a huge fail.

We came out of the carwash with numerous long abrasions all over the hood and some at other…read morelocations on the car body. Contacted manager to start a claim. Will not return.

I wrote my prior review over a year ago and what a huge change in every area! No more unexpected…read moreclosures, we always have fresh drying towels and the vacuum suction is the best. Most importantly, the customer service cannot be beat. Brandon, one of their service technicians, is always available to meet any special requests--extra attention to lots of bugs, spraying inside the wheel wells if it's been especially muddy and bringing towels if they run out. I'm a huge fan of this car wash--we've used others in our travels and none compare! Cheri B.

We used to love this car wash. The staff was friendly and they do a little scrub down before going…read morethrough the wash. However, they came out with a special for new customers ONLY for $25/mo for LIFE. We were paying over $40 and they wouldn't honor the $25 deal for us even though we had been loyal customers since they opened.

I love The Shine Shop. I signed up for a monthly VIP membership which allows me almost unlimited…read morecar washes. They have great technology that reads my plate number for quick entry, without any hassle. It is relaxing to just sit in the car and enjoy the light show, as I crank up the radio.. The staff is always very helpful and friendly. As a bonus, every month I get a new dash wipe and air freshner.

Visited Waukee location and was told by a new employee that they were running a special for $15.00…read morefor 3 months. I confirmed with employee if this is $15.00 each month and employee responded, it's $15.00 for all 3 months. Because this would total $5.00 a month I questioned their current special again with employee and their response was again, it's $15.00 for all 3 months, so I signed up! At a later date, I was going through receipts in my car and I questioned this again, so I contacted their # which is 1-833-712-1747. I spoke to a very helpful gal who mentioned that I may possibly be given a free month for the mix up, as she transferred me to a James at their corporate office. He said, it's incorrect what the employee told me and it's $15.00 EACH month for 3 months. It's exactly what I had originally thought. James with his cockiness felt superior to the customer over the phone, as if the customer is at fault for "hearing" the special incorrectly, although I reiterated with their employee a few times about their current special. I don't think James thought I'd cancel my membership over the phone with him, as my family has been with this company on and off for several years. I most likely would not have cancelled, but due to James superior attitude and his desperate need to feel like a big man, I'll now suggest for James taking a class on phone etiquette and tact, as he has no personality dealing with customers. James, if I can give you any helpful advice; I'd suggest just sit back, take a deep breathe, look up at the ceiling and get up out of your chair, then walk over to the nearest mirror and lean in, take a close look and say to yourself; I probably need to stay the F off of the phone. Have a nice day, James!

$19 for a car wash, my under carafe is dirty and my bumper wasn't touched... lame car wash!read more

Do not take your car here. The prices they charge are kind of ridiculous, especially for how…read moredisappointing the results are. Rain is free and does a better job washing your car than this place. It can't even wash gravel dust off.

I've been here a few times now since it opened, probably 4 times. I think I've given it enough…read morechances. It doesn't do a very good job. It doesn't seem to get my Jeep any cleaner than any of the $3 gas station washes in town. It leaves a lot of dirt on the back of my Jeep. It doesn't even clean up close around the washer fluid sprayers on my hood. It just doesn't get my Jeep very clean. At all. On top of that, it pushes you through the drying section too fast to get rid of the water. Sure, it's blowing at you at 90mph, but you only get about 5 seconds worth of dry time. They offer 4 levels of wash. I've done at least 3 of them and I haven't noticed a difference in quality between the cheapest and the 'deluxe' version. None of them get my Jeep clean. I was hopeful when this was announced. I'm now officially disappointed. I'd love to see something more like Mr. Car Wash in Des Moines where they'll actually hand dry it for you. I can get a much better wash and air dry many places in Ames/Huxley at a better price than this. I really wanted this to be better.

$4 wash, yes please!…read more Staff always there to help you navigate the process. Cute little entryway. Wash does the trick and quickly. Dryer does a decent job. Easy to get in and out of as it can be a busy street. Staff very friendly and helpful. Definitely recommend this place! Wonder if they have a loyalty card/club?