Good prices and great service. Heartland is pretty great.read more

Great place to take your car for service. We have used them for numerous repairs. They are very…read moregood about giving you a quote before service is started. I feel they are reasonably priced. They are excellent at communication also which is rare these days.

Worst dealership I ever been to. Horrible customer service and very shady dealer tactics.read more

Nice waiting area for the service department here. There's even a fireplace for those extra cold…read moredays. Clean. Staff is ok. Family friendly. Lot parking. Prices are good. I got my oil changed and the car washed, but it left a LOT of grime still on my car, so I don't think their wash is worth much(my car was pretty clean to start with&it wouldn't have taken much to actually clean it). So, for the car wash part, it gets a "1". Marcy'sDinerTantrumScale 5/5- NoScreamingKids.

My first Yelp review! I'm new to the area, and so had not developed any kind of loyalty or…read morerelationship with an auto repair shop. Ron's fit me in the fastest, and I'm glad I chose them. When I arrived, one of the employees was engaged in conversation with a couple...to me, a green flag that they value their client base and people return. I will be as well. I was sent a report on my car's condition, with incontrovertible proof of my transmission fluid needing replacement. That wasn't what I had come in for, but they quickly earned my confidence. Even more quickly, my car was returned to me- new coolant reservoir and new transmission fluid. In the mean time, they had kept excellent communication. I am now loyal to 'my' auto shop.

Summary at the end…read more Went to Ron's to drop my truck off for an alignment and to take the strut spacers off. Ron's told my husband they would have to charge for an inspection (don't remember getting a price), the alignment was going to be about $100, and we didn't get a price on taking the strut spacers off. We get a call later in the day saying the alignment is done and it's as aligned as it's going to get and it's going to be $170 for the alignment and that they didn't take the spacers off because it was going to be $1000 to remove the spacers. To better assist customers, they should have called us before doing the alignment if they knew or even had a hunch they wouldn't be taking the spacers off. We were told they were going to charge us 170$ plus $140 for inspection. On top of that, we have to get a new alignment after getting our spacers off since you're supposed to take spacers off first. In hindsight, we should have read yelp reviews instead of Google reviews because there were reviews of people with similar experiences. So we took my truck to Trickles and they quoted us about 600 for the strut spacers and the new alignment. We went back to Ron's and told them our situation hoping they would be understanding and they said they'll only charge us for the inspection so they charged us $147. We were also informed at the checkout process that they weren't familiar with spacers/lift kits on ford trucks, which is fine, but I just wish we would have known that before dropping our keys off with them. I'm just very disappointed in the lack of communication because we didn't need the work they did if they weren't going to take the strut spacers off. I wish we were told before they proceeded with the repairs. Summary: They should have called us after the inspection and told us the combined cost of the strut spacer removal AND the alignment. Instead they did just the alignment even though we'll have to get another one after strut spacers are removed. I give it three stars because I appreciate not having to pay for the alignment but I did not have a good time, definitely didn't want to pay $147 just to have to take my truck somewhere else. The alignment and inspection is reasonably priced if you're not getting it for no reason.

We were in Webster City visiting family. The tire pressure on our rental car was low, and we were…read moreleaving the next day for Des Moines. Dave called the car rental company, who told us we had a full spare in the trunk, and that they'd send someone to change the tire. We checked the trunk and found a donut tire, not a full size spare. We didn't want to drive on the interstate with that tire, so we cancelled the service call from the rental company. Fortunately, someone recommended Marlie's. We called them forty minutes before they closed and they were so nice! They told us to come by so they could take a look at the tire They removed the screw, patched our tire, and only charged $30. Plus, we had a really nice conversation while we waited. As a bonus, they recommended dinner at Seneca Street Saloon. We ordered pizza, and it was delicious! Marlie's is the best!

dropped off my other truckster because I didn't have time/resources to investigate a recurring…read moreproblem while fixing my primary truckster. told chad I had another-other vehicle to drive and could wait for him to work his way through the backlog. he got back to me midweek and the repair was completed in a timely manner at a reasonable price. YEA!! truck is behaving well and as the ignition control continues to not detect the annoying event it continues to get weller each day. we had some small confusion about when I could pick up, but it was resolved quickly and amicably. seems a nice place and decent folks

They were very helpful, very attentive and friendly. Best service ever when you have your truck…read moretotaled. A+

Our camper broke down in Ames Iowa. The Elmquist tow truck run by Chris came right away. After…read moretrying many repair places with no luck, Chris took us to get a rental car. Scott, the mechanic at Elmquist, repaired our camper, so we were able to continue our trip while he replaced the fuel pump. All the staff at Elmquist were professional and friendly, and went out of their way to help us.