There are twentieth century car dealers, twenty-first century car dealers, and then there is Wilson…read moreToyota. At Wilson Toyota, there's Brad Baker. What am I trying to say? Okay, the buyer wants a car at a fair price and the dealer wants to make a fair profit; these goals are mostly consistent so it should be possible for everyone to come out a winner. Right? Only sometimes. The problem with the twentieth century dealers, and there are plenty of them still in business, is that they want you to pay as much as possible; that makes you want to get them back by getting the car at a price that gives them the absolute minimum profit. But the dealers are professionals and they will almost always make a deal that's good for them regardless if it's good for you. This creates an adversarial relationship and you can hardly feel that you may have been had by the salesperson after the deal is done. I always hated buying a car when these dealers were the only choice. The twenty-first century dealer understands that the final deal needs to be good for everybody because they want us to feel good enough to see them again in the future. Big improvement. This is how Wilson Toyota does business and more often than not, they set the bar pretty high for their competition. Brad Baker of Wilson Toyota is among the best of the best automobile salespersons. He listens very effectively to what your needs are and takes time to get to know you so he can help you clarify those needs. He clearly explains all your options and what the different models can do. Maybe more importantly, he makes certain that you understand what a particular car cannot do. I've worked with Brad twice now and noticed that his approach allows him to improve his ability to help you every time you visit. My deal is I'm an older guy and I have some problems twisting and turning to see what's happening all around me. I compensate by trying to be extra careful all the time and I back into parking spaces and garages as visibility of my surroundings is better even though it takes a little longer to get the job done. When I purchased a 2018 RAV4, I was so impressed with the safety features that I also purchased a 125,000-mile extended warranty. Past experiences were that the lowest cost of car ownership meant keeping a good one until it was pretty worn out; however, the safety technology of 2018 may have been good at the time, but the current safety technology is significantly better. Brad Baker helped me select the safest 2020 RAV4 options, arranged for a fair trade in, and even showed me how to get a refund on the unused portion of my extended warranty. Our professional relationship was never adversarial; indeed, I'd say we have become friends. Ten years ago, I'd expected buying a new car to be more stress than fun. Brad Baker and Wilson Toyota completely changed my expectations. I recommend doing business with these folks with no reservations whatsoever!

Drove to wilson to get an appraisel on my current vehicle, so I could do a trade in on a new…read moreChrysler Sienna (which has not been built). Got the numbers on a Saturday. plan was for me Monday to get In touch and get a pre-approval from my bank before going forward (which there was no problem with). Before I could even call and notify them, I was contacted by the sales lady telling me that they had sold the van (which I was told that they would keep on hold for me until I called at a certain time). The sales lady goes to tell me she would keep looking for me and I could get another vehicle that. I didn't ask for or was Interested In. she continued to try and push me to something that I was not interested in and that she would keep looking.

I purchased a new car from Toyota of Des Moines. They went above-and-beyond to find the exact…read moreSequoia I wanted. They gave me a good deal on it, had it ready for me exactly when I wanted to pick it up, answered all my questions at the time, and are still available to support me after the purchase. I shopped at three other dealership before contacting this dealership. I can honestly say their customer service is WAY beyond what any other dealership offered, and their price was lower. I'd highly recommend shopping for a car here. And that is from a woman who HATES the entire car buying process.

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

Previous review was immediately after the service. The general manager reached out for our…read morefeedback and along with the service manager they decided to credit our service back due to some of the work not being communicated properly. I appreciate the service manager for calling us back and offering the refund based on this confusion and our relationship over the last 15 years. I look forward to us working together again in the future.

They blew my corsairs engine. Service took forever, and the loaner team was rude. Save the trip--go…read moreelsewhere

Friendly and welcoming staff. Good vehicle selection…read more Growing store looking to improve customer satisfaction.

Great experience purchasing a vehicle. The salesman was very knowledgeable and did a great job…read morefinding the vehicle we wanted with all of the feature.

I saw the vehicle I purchased online, but did not call for over a week to see if they still had it…read more To my surprise their website was up to date and the vehicle was still for sale. Since I live in Des Moines I ended up going to see the 06 Durango on a Friday afternoon/evening. I didn't think I would be driving home in my new to me Durango since it was after 4pm and they close at 6! Wayde the salesman was helpful and considerate, while being discreet and honest. In the end I drove home well after 6pm in my new vehicle. I got an excellent price, great financing and a vehicle that I am extremely happy with!

I brought my 2022 Honda Odyssey on June 22 to Honda of Ames for regular maintenance. When I…read morearrived, I met with a Service Advisor and clearly requested an oil change and Service A137, which includes: A: Oil change 1: Tire rotation 3: Transmission fluid replacement 7: Brake fluid replacement Later that day, at approximately 3:25 p.m., I received a text message indicating that additional services were recommended following inspection. When I opened the link, it unexpectedly showed: "All services declined (1 of 1 services declined)." Assuming this could be clarified in person, I went back to the service center. Upon arrival, I was informed that my vehicle was still being serviced and that I needed to wait 10-15 minutes. After about 10 minutes, the Service Advisor presented me with a bill totaling $760.64. Knowing that the transmission service alone costs over $500, I paid the bill at the time without much thinking as I needed to pick up my kids. However, after reviewing the invoice carefully at home, I identified several concerning issues: 1. Unauthorized Add-On Services The invoice includes three additional services that I did not request and that are not part of Service A137: Premium engine oil condition ($50) Engine crankcase cleaning service ($50) Ethanol fuel system corrosion prevention kit ($75) 2. Incomplete Requested Services I do not see evidence that the following requested services were performed: Tire rotation (Code 1) Brake fluid replacement (Code 7) 3. Lack of Authorization Most importantly, I was never given the opportunity to approve or decline the additional recommended services. By the time I received the text message, it appears that decisions had already been made and services had already been initiated without my consent. I am very concerned about how these additional services were authorized and why the requested services were not fully completed. I contacted them on the same day and followed up again the next day. I was transferred to the service manager's voicemail and left a message. [Update] The service manager called me the next day and offered to do the tire rotation and brake fluid replacement free of charge.