Horrible experience, worst motel I have ever stayed in the Hilton Chain…read more Checked in OK. First night ok. Next morning used toilet and spilled coffee several places on the bed. Went out and came back later with family. We all came to my room. The room had been supposedly be cleaned. Immediately saw the sheets were not changed even though the bed was made. Went into bathroom and saw toilet had not been cleaned. I called front desk and was told n one there to correct the issues. I was offered the opportunity to come and get new linens and stuff to do changing and cleaning myself. The next morning I called the front desk and ask for late checkout. I at the time was a gold member but Diamond now. As a perk late checkout is allowed. At 11AM a knock on the door and I told I was late checkout. At 11:25AM was told either I vacate the room by 12:00 or I will be charged for another night. Unreal, I filed a complaint with Hilton and so far received no nothing. I advise avoid this place if you expect quality services and respect.

Do not stay here. The suites are not suites. Cleaning involves setting towels in hallway for pickup…read morewith a later return. We did this and no towels returned. We had to request the towels. Breakfast selection was poor!

There is no coffee at the "free breakfast". There is no television, but there are two…read morerefrigerators. It is so noisy, it sounds like a bowling alley is upstairs. Every 30 seconds a bell rings. If there was a television, maybe you could drown it out. No way you can sleep here. There's a coffee maker in the room but it doesn't work. They say they have been brewing coffee at the " free" breakfast for the last 30 minutes, but still no coffee. I've been awake all night. Also, there's no hot water in the shower. I would have been more comfortable sleeping in the car.

This hotel was a complete embarrassment. Booked two conjoining rooms for my wife and I as well as…read moremy mother for a cross country move. I was ensured that we would have conjoining, nonsmoking rooms. When we got to the hotel around 12:30 am, the front desk worker said that they didn't promise us conjoining rooms. They also charged us for our cat, even though we paid for her fee online. The first thing my wife and I found in our room was a dirty, used face mask sitting right on the desk. After check in, we discovered that the water was not working, and they still allowed us to check in knowing this the case. After this was resolved around 2:30 in the morning, I found numerous hairs in the bathtub, and the towels had countless stains in a range of colors, with the floor towel being the worst of all. Our room was CLEARLY a smoking room, and every aspect of the room was dirty. This hotel was a colossal health hazard in every way. I am someone who rarely reviews any place of business, but if only one traveler reads this and stays away, it would be worth posting. I only wish I took photos to document this terrible experience for you. DO. NOT. STAY. HERE.

My family and I spent the night here after a 12 hour road trip from the Northeast. We booked an…read morehour before we arrived and come 11:30pm, the receptionist was still ready for us! The woman at the front desk was friendly and courteous, she promptly checked us in, handed us the card, and motioned to where we needed to go. Our room was immaculate: beds made neatly, clean sheets in drawers, sinks were polished, even the tiles in the shower didn't have grime on them. Bathrooms were filled with tons of bath towels, face, and hand towels. Only thing I wish was for the bath mat/towel to be thicker, with 3 people showering, the make-shift shower mat/towel got soaked pretty quickly. Included was your standard shampoo, conditioner, body/facial soap bars. Bathroom also had a hair dryer - nice! One thing that we were nervous about was the fact that we had a very large roof bag on our car. There didn't seem to be any or many security cameras in the parking lot so we weren't able to confidently leave our bag out in the parking lot. Throughout the hotel there seemed to be security cameras in the hallways, the front lobby, and right outside the lobby. Didn't see one camera in the parking lot though... What's different due to COVID-19: no pool or hot breakfast in the morning. The hotel replaced hot breakfast for a modified grab-n-go. You go to the front desk and choose from their select options of cold foods: cereal, muffin, bagel. And more... Unfortunately breakfast closed at 10am so we came out too late. Overall, not a bad experience at all. Will come again if we ever make the drive back up to New England!

We checked in around 11:15 PM after a long drive from Atlanta on the night of 6/2, expecting a…read morerestful night before continuing our trip to VA early the next morning. We had stayed at this location several times previously as a midpoint between Atlanta and VA. Unfortunately, the hotel lost power around midnight for several hours, leaving guests without air conditioning on a hot summer night and causing significant disruption. Another guest even became trapped in the elevator and required assistance from the Fire Department, adding to the commotion. What made the situation particularly frustrating was that the hotel was aware of the planned outage in advance, yet no proactive notification was provided despite having my contact information through my BW reservation. I only learned about the outage through a casual conversation at a nearby gas station directly prior to check-in. Had I been informed ahead of time, I would have made alternative accommodations. When I raised my concerns the next morning and simply asked about refund options, the front desk associate was dismissive, argumentative, and repeatedly placed responsibility on me for not canceling my reservation. This was especially unreasonable given the non-refundable booking terms and the fact that we arrived late at night with few practical alternatives. Rather than acknowledging the inconvenience, I was told that I should contact the utility company, which was clearly not an appropriate resolution. I appreciate that the manager, perhaps owner, that ultimately came out front, as she was calm, professional, and willing to listen. However, the employee's lack of empathy, accusatory tone, and insistence on shifting responsibility to the guest significantly worsened an already difficult experience. At point telling me to "Leave....Just Leave....Leave!!" after I stated that her tone was overly apathetic . This situation was not simply about the power outage itself, but about the hotel's failure to communicate in advance and the poor customer service that followed.

A very clean hotel. The desk clerks was very friendly. She…read moretook care of check in quickly and efficiently. I know that with Hiltons you can do it all on the app, but I want to ensure everything is correct. The room is very clean and up to date. The beds and pillows are the most comfortable I've experienced in a long while. The room has a fridge, coffee maker, and a microwave. Of course a TV, but no alarm clock. There are plenty of charging ports. There's even a usb-c port next to the bed. This is a nice hotel.

OMG, we checked in after 11 hours on the road. Man at check in didn't know what he was doing,…read morecouldn't make room keys, had to wait for someone else. Gave us room on 3rd floor but Elevator is broken! Room was large, but smelled dirty. Glad we only have to stay one gross nite. Looks like place is falling apart and may be under construction in some areas. Just a weird experience! Very disappointed as we always stay at Holiday Inn Express, but this one is terrible!

Wonderful place to stay. The found us enough space to stay when Booking.com gave our room away at…read moreanother hotel. They were very nice and the rooms were cleaned extremely well. The beds were like giant clouds! The pool area was nice and clean as well!

If you notice the older reviews are positive while closer to current and not good. Now I know…read morewhy... I've stayed at this hotel several times over the last three years because I have a daughter in school at Carson Newman University. Until this week, we had always enjoyed staying here because the staff was friendly and it was convenient. Well what an opportunity "Lucas" missed to provide great customer service!! This week, planning our trip to visit our daughter, my wife booked a room on the night she was looking, rather than the. Gout we planned to stay. Honest mistake. When we contacted the hotel, there was no manager available and they'd have to get back to us - ok. Two days later we call back as the charge has processed through my card and spoke to Lucas, supposedly the asst manager who claims they cannot refund the money, even though we never checked in, because they were sold out. (Really? Easter Sunday we book at 2pm and you happen to sell out that night?) When we told him we'd stayed there before, he told us "no you've never stayed here before"! I know Quality Inn is a budget hotel/motel but they've never treated me like this.

I moved into this cockroach and bedbug infested shit hole not knowing what I was getting myself…read moreinto. I was homeless at the time with nowhere to go. I had received a note on my door, to this day I don't know who it was. Then started seeing bobbypins outside on the ground right beside my door, I threw them away but then there was more. One morning at 2:45am someone was trying to break-in my room using those said bobbypins. I was so scared, I literally sat with a knife in my hand on my bed. I told the owner and he said he would check the camera the following morning. I waited and waited. I left and received a text from him saying the camera were not working....I call bullshit. He begged me to stay...crazy. I think there was a camera in my room in the fire detector. I have pictures and text messages still and will keep them. DON'T RENT FROM THIS MAN, especially if you're a single female.

What a kind, and decent person Sheila is. She knew my husband was expected in and went and turned…read morethe air conditioning on for him before he arrived. Gave great directions and really showed excellent hospitality to a worn traveler. Great place!Reasonable rates as well!

I stayed here a month ago. The elevators were out. I had to go near Knoxville again a month…read morelater. I figured the elevators should have been fixed. WRONG! Another stay while the slack management has proven that they can't handle managing a business. The staff was very nice, but if management can't fix something obvious like the elevator, then what are they NOT fixing that is less obvious? Never staying here again.

This place is dirty and management doesn't care about you being a guest in their hotel. I can't…read moreremember her name but once I find out I will post her name in the update. See my company pays for their employees lodging and I did overtime on May 30, 2026. When I came back from my job to rest up: my work steel toe shoes were gone, my cologne was gone, a pile of dirty underwear in my laundry basket was gone. When I told the heffa downstairs she said she knows her employees doesn't steal and she also says that it is best that I find another hotel to stay at when I stated I need a police report. Listen. You shouldn't have to hide your belongings just to have a motherfucker steal your shit. Where I come from, bitch would've been dead for stealing. How you working and you stealing. Hired people who care about the guest in your establishment

Stopped here overnight on the way from Florida to West Virginia. The room was clean but very basic…read more Just sheets and a comforter on the bed, no blankets but for $109 (Senior discount + $20 pet charge) it was adequate. One bed looked like someone had napped on top of the cover, and both beds looked like they had been made up in a hurry. The pillows were mismatched on both beds, and the comforters looked a little old and thin. The place could definitely use remodeling. The breakfast bar was just juice, coffee, muffins, and granola bars. We skipped it. We had to ask for a liner for the ice bucket and were given a trash can liner but went around the corner to find the ice machine was out of order anyway. Not the nicest rooms, but I've seen worse, but for the price, I wasn't expecting the Hilton.

Spent 1 night. Lady at desk was plenty nice enough. Hallways smelled like an old ashtray but inside…read moreour non smoking room the smell was fine. Room and bathroom was clean with the exception of the pull out sofa bed. It had very nasty dirty mattress cover on it. I realize things happen but that was surely unacceptable. I think 3 out of 5 stars is pretty fair.

This place should be shut down! I stayed here with my parents for one night and got the most…read morehorrible case of bed bugs requiring a trip to the ER!Here it is 3 weeks later and I still have bumps and bites scabs and itching constantly!

Very disappointing!! They advertise "FREE BREAKFAST", on-site laundry facility, ice machine, non…read moresmoking rooms. The Free Breakfast does not exist. It is posted prominently on the main sign you see from the highway. They also have a hand written sign on the wall in the lobby stating "no breakfast after 9:30am". Truth is, they do not offer breakfast at all, anytime. They do have a laundry facility. Problem is, that every washer and dryer has an "OUT OF ORDER" sign on it. They do have an ice machine. It also has an "OUT OF ORDER" sign on it. When I asked the person at the desk about ice, I was told I could buy ice at the store on the corner. The "non-smoking" room we received smelled like smoke, cigarette burns on the bed spread, burns on the bathroom counter and tub. The room did include an ironing board. But no iron. I called to speak with the manager/owner. My expectation was, we could come to some sort of compromise on the bill. She was quick to provide a verbal apology. Beyond that, all she had was poor excuses as to why all of these issue occurred. And that they where out of her control. She made it very clear, they do not have to follow the same rules for advertising and services that most chains do. She also said there was "nothing she could do". It's always disappointed when the person in charge, uses this phrase. If you are the owner/manager, there is always something you can do. You are choosing not to make it right. I explained she has the ability to make a reasonable adjustment of the charges. She said no. I advised her that all I can do as a consumer, is not return and provide honest feedback online to help others avoid the mistake I made. I see now after reading multiple reviews, they have no interest in providing a quality place to stay, ONLY IN COLLECTING $$ FOR IT.

This hotel off I-81 in Morristown, TN was a good choice for a one night stay. The location was very…read moreconvenient being so close to the highway. The area has a lot of food choices nearby. The room was nice and clean. My one suggestion is that the breakfast buffet could be enhanced with more choices.

Why I will not stay again at a Hampton Inn:…read more Pet fee: $75! Also, crappy wifi. It keeps cutting out unless you join Hilton Honors. And while I'm here, let me slam Booking.com, which told us this was a pet-friendly hotel, which it isn't -- not at $75 -- and because I'd already booked through booking, I couldn't cancel the reservation so was forced to pay the $75, which felt like extortion. There's a Wyndham nearby that's only $15 for the pet. That's true pet friendly.