I just bought a Platinum 2016 Cadillac CT6 from a young salesman named Ross. He was extremely…read morefriendly, respectful, courteous and worked with me to close a good deal. I'm a bit high maintenance, but he put up with me like it was no issue. I had a good experience with the whole Renaldo team. Everyone was above board, ethical, honest and held up to all of their commitments in the deal. I will continue to bring them business and recommend others to do so as well. Cadillac is a fantastic brand, and if you don't have one, you need to get down to Renaldo Auto Group and get one. You'll be glad you did.

From the owner: Renaldo Auto Group in Shelby, NC treats the needs of each individual customer with paramount…read moreconcern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share it's knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 604-3653

Ashner was amazing! Nothing short of excellence when it came to our family's car buying experience…read more Highly recommend his services! Will definitely be purchasing another car from Ashner at Renaldo Kia.

Traded in my vehicle for a new one on 11/1/25. Never mind that we were there for 7 hours. Car was…read morenot detailed and they expected me to drive an hour back just for that. Here it is 11/21/25 and my trade in STILL HAS NOT BEEN PAID OFF! I called to find out what is happening just to find out THEY HAVE NOT CUT THE CHECK YET TO SEND FOR A PAYOFF!!!!! What horrible business practice is this when you are playing with my income?!? If it is not paid, I'm still responsible for that payment and the new one. You better believe if I am sent a bill because they did not pay it off within 10 days, I will be fully expecting Shelby Kia to pay that! I will NEVER be back and I will never send anyone to this dealership! Hendricks dealerships in Concord,NC will forever get my business going forward. They KNOW customer service!

Penske truck rentals are done here at this location in Shelby …read more This is the 2nd time dealing with them. No problems either time. This time was much faster since I was in the computer already. It's a family ran business, the owners son has been helpful both times we rented. I'm sure we will be renting from them again sometime soon.

Lems used to be a good place to go, I have always tried to support local businesses in Shelby. But…read moremy most recent phone call with Lem's son makes it so I never want to do business with them in the future. I asked about mower pickup to get my mower serviced, he says they do not do this any longer, I sighed. He then says do you want me to mow your lawn? (sarcastically). Sad. I guess this is what Lem's is becoming a business that doesnt want local supporters. I will not use their DQ any longer either. I am just done!!

Asked about vehicle before making the trip to Rogers and was told that the vehicle I viewed online…read morewas in excellent condition. I specifically asked about door dings and scratches and was told that the car was in great condition. Upon arriving I was met and told that the vehicle was on a lift because they noticed that one of the brake drums was warped and needed replacing. Then I was taken to view the vehicle and I could not believe the amount of dents and scratches on the car. It looked like someone regularly drove it through tree branches and obviously did not take care of the car at all. It was a total waste of time and gas and the car was misrepresented beyond belief. I guess they thought I would buy something else if they could get me to come and view the car.

I would never ever think about buying another car from this dealership. The customer service…read moreleaves everything to be desired. they do not guarantee their word or their vehicles. We were going to buy 2 cars, but have lost our business on both. We had them come pick up the 1 car that we had completed paperwork on because of their inability to provide proper service and fix the things that they had promised to fix. The day after the deal was signed and we began having problems with the vehicle, they all of the sudden decided that they had given us $3000 more on my trade in then they should have given and used the excuse that they had only used my middle inital on the paperwork when they should have used my full middle name so they were making the deal null and void so they didnt lose money. This is the most shady operated company I have ever done business with. The owner was just as shady as the employees. Being employeed in the customer service field with a fortune 500 company, I was just appalled at the level of service provided. Even though we will start car hunting all over again, I am glad to know that we now have the chance to find a dealership that is worthy of our business and who strives to treat their customers with dignity and respect.