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    Rogers Automotive Group

    1.0 (2 reviews)
    Open 8:00 am - 7:00 pm

    Services - Rogers Automotive Group

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    Rogers Automotive Group Photos

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    15 years ago

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    14 years ago

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    Shelby Kia

    Shelby Kia

    4.0
    (4 reviews)

    I reside near 2 other dealers. However, the car and support I recently received sets this…read moredealership apart. Its small and quaint and that's what gives it charm. The service team is honest and transparent. For me that's whats important. I need quaint guided hand that places me first and that's what I felt. I brought a coupon which didn't apply to my service yet I was taken care off. I didn't mind spending more because of that. Care matters!

    I had a very disappointing experience at Shelby Kia while purchasing a 2025 Kia Telluride…read more Before arriving, I spoke with Mike and we agreed on a price for the vehicle. When we arrived, everyone was friendly and welcoming, and the test drive went smoothly. Afterward, Mike handed us off to Giovani to complete the process. Unfortunately, this is where the experience began to decline. The process became extremely drawn out, which was especially difficult since we had our two-week-old infant with us. Throughout the paperwork process, Giovani was unable to answer several basic questions I had about the vehicle and the purchase. After several hours, we completed the paperwork and were escorted to a separate building for financing. We then waited over two more hours. Giovani eventually came to apologize for the delay and told us they had moved another customer ahead of us because he had become "unruly." This was incredibly frustrating and unacceptable. Because another customer did not know how to behave, they were rewarded by being prioritized, while we were left waiting with a newborn. To make matters worse, I was never told who my vehicle was financed through. I didn't learn that information until over a week later. I was also later informed that the vehicle came with two complimentary oil changes -- something no one mentioned during the entire process. While the staff was polite, the overall organization, communication, and respect for customers' time was severely lacking. This dealership completely missed the mark. I will not be returning and would caution others in the market for a vehicle to consider going elsewhere.

    Rogers Automotive Group - car_dealers - Updated July 2026

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