I feel compelled to share this experience, not out of malice, but out of disappointment and a deep…read moresense of frustration. As someone who not only spends a considerable amount of money at local businesses but also takes pride in supporting establishments within our community, I walked into this place expecting even the most basic level of respect. What I received was the complete opposite.
Upon entering the establishment, I approached the owner directly and greeted him, trying to initiate a respectful, face-to-face interaction. To my surprise, and honestly my disbelief, he never looked up, never responded, and never acknowledged me at all -- as if I wasn't even standing there. There was no excuse, no distraction, no crowd, no reason not to extend a simple courtesy like eye contact or a greeting. This wasn't just bad customer service -- it was flat-out disrespect.
What made the situation even more unsettling is that his own staff, who were standing nearby, were the only ones who showed any kind of professionalism. One of them looked over and said, "Good evening." That moment spoke volumes. If your team has to pick up the slack for your lack of basic human decency, something is seriously wrong with how your business is being run.
I've come here before and spent real money -- not just once, but many times -- because I believed in putting my dollars into businesses that represent our city, our people, and our culture. But it's hard to continue supporting a place when the owner himself can't even show an ounce of gratitude or humility to the very customers who keep his doors open.
Being a community-based business means something. It means showing love back to the people who show love to you. It means engaging, being present, and understanding that your energy and attitude affect every single person who walks through your doors. When you show your true colors -- especially to someone who's supported you without asking for anything in return -- people take notice.
To anyone considering doing business here, I strongly advise you to think twice. It's one thing to have an off day, but it's another to make someone feel unseen, unappreciated, and unwelcome -- especially when they come with respect. I won't be back, and I won't recommend this place to anyone in my network until the ownership learns what true customer service -- and community care -- really looks like.