Very poor experience with the sales people and manager of this dealership. Contacted 3 different…read moresales people because the first two showed no interest in our business and then the third sent us a photo of the dealership tag with the wrong price. We had them do a credit check under the false pretense of that price and then would not honour it when we were prepared to close the deal. Also planned to travel many hours to pick it up and were told the day before our trip that they needed to replace the windshield and it wouldn't be ready for another 4-5 days. Manager kept being too busy to talk to us and then couldn't be bothered to call us back. Incredibly unprofessional. The kind of treatment you would expect from a shady used car dealer.

The most dishonest car dealership we've ever dealt with. Sales manager lied with a straight face…read moreabout the price we were paying for our ordered vehicle, even had us SIGN the paper he showed GUARANTEEING that we would pay the cost of the vehicle the day we ordered it. Turns out he is really good at stretching the truth. Was told by the owner we would be given a $500 credit because we did not want the tv being offered as a promotional gimmick when a new vehicle order was placed so we selected a dashcam. But no credit was ever given, told us the dashcam was given to us at their cost..wrong again, we paid ford Canada price for it. Just a series of lies that have left a really poor taste. The excuse for the dishonesty? Was that we got a really good deal on our trade in. The rudeness of Devon the sales manager that we should "bring the car back" if we didn't like it was the final straw. We turned to Ford Canada customer care. Jason was incredible, truly cared and was appalled at how we were treated by AM Ford. he made it right by issuing us a $1000 credit, which is how much AM Ford screwed us out of. Promised the dealership would receive an internal negative review. They won't ever see our business again. Recommend that no one trust the sales managers there. The financial guy Bruce was great, he had no idea the BS going on Service guy is great too. The sales guy Ashton we first dealt with was a nice guy. Not very good with following up on emails or phone calls. LONG STORY SHORT..TAKE YOUR BUSINESS TO NELSON FORD, OR CRANBROOK OR EVEN KELOWNA. AVOID THE DISHONESTY AT AM FORD.

inattentive service staff that made numerous errors and failed to remedy the issue. Not impressed…read morewith their service department or reception.

My experience started off very well with kindness from everyone. When my vehicle showed up without…read morefeatures stated in the build sheet Champion Chev provided/sold the vehicle based off of, the nightmare began. When I expressed my dissatisfaction/concerns I was threatened to receive poor/lesser service whether it be regular services or warranty work if I was to "slam" Champion via Google review. I was lied too, I was cheated, I am actively being ignored, and I was threatened. I approached them with a solution, they refused to move from their shady ways. Regretting shopping local once again.... True shame. Not to mention them "assuming" I wanted a higher interest rate over a longer period of time, even after I was program protected to a much lower rate with the term I chose!! Then when we chose the very same term I previously selected the interest rate was still higher than what we agreed on and locked me in at! Finally after being told I was wrong and the numbers were all correct, they then called the bank and got it all sorted out. Read EVERYTHING before you sign ANYTHING, that is especially true with this establishment, very unprofessional.

In the middle of our 10 1/2 hour journey, our Toyota Tacoma began smoking and we had no choice but…read moreto pull over on a highway about 30 minutes outside of Castlegar. With no cell service in the area, we eventually got the truck started and coasted straight into the Castlegar dealership. From the minute we arrived, we were treated incredibly well and were reassured that the service techs would get to the bottom of the matter and that they would have us on our way again. We are always wary of dealerships but since we still had a few hours of driving, wanted the job done right. And Castlegar Toyota did a great job of quickly finding out the issue, even calling the quick lube shop that had serviced our truck the day before to confirm their procedures and confirmed that mistakes had been made. They had us back on the road within 1 1/2 hours (with a free bbq tool too!). The cost of their services we felt were very reasonable and comparable to other shops. We're grateful to the staff at Castlegar Toyota for getting us to our destination safely.

I'm not quite sure what's up with this dealership. We are in search of a specific Toyota vehicle…read moreand I have tried emailing and visiting the dealership on several occasions and still haven't been able to speak to anyone. We stopped by again this past Saturday, walked the lot, went inside, tried to make eye contact with several employees and we weren't even acknowledged by the Customer Service desk, let alone a salesperson. This is the second time this has happened to us there. Guess we'll be visiting Nelson Toyota this weekend. Hopefully we meet someone who actually wants to sell a car there....

Dealership cancelled my purchased "lifetime oil change"......I am not sure whether the lifetime…read moreoil change was on my vehicle or my life.....either way I still have the same vehicle and am still alive last time I checked. I love my Honda but will avoid the Castlegar dealership......when looking to purchase I will be going elsewhere and now maintenance is being done with Babe's Automotive and Midtown Motors.........

I went in to have a wheel bearing fixed. Well they took the wheel apart put it back together…read morecharged me the labor but didn't fix it. Showed me an estimate of what it would cost. Yep they want to charge me 2 more hours labor to fix it. I really feel I was taken advantage of. I will not be going back there again.

Took our Yukon for a winter service, oil change, winter tires on rims and "MULTI POINT INSPECTION"…read moreon November 3 2023, "MULTI POINT INSPECTION" did not turn up anything. Cost me $125.15. I made an appointment to get my emergency brake repaired and the park assist repaired. A couple weeks later the brakes started making noise, Kalawasky had just done their "MULTI POINT INSPECTION" so I thought can't be that bad, but I called in to say the brakes were making noise, could they look at it on December 15 2023, service thanked me for the heads up and I did not think much of it. Took it in on December 15 dropped it off to get repaired. Came back a couple of hours later they had only done a diagnostic. Also the brakes were metal on metal! I asked how could this happen when I had it in last month, they'd done a "MULTI POINT INSPECTION" and nothing was noted. The Service Advisor said he would look into it. Later he told me, "It was missed." Since it was not safe to drive, called my wife to pick me up, an hour drive for her one way. I called December 20 to find out the status, was told I would have it before Christmas. December 22 Kalawaski called around 3:45, said nothing was done and it would be ready December 27 and offered a loaner car, I didn't need a loaner and I would have to drive for an hour to get it, so I didn't take it. Got it back December 27 2023 the new brakes and rotors cost us $2980.21 and the diagnostic cost us $124.00 even though they had it in their shop in November.

We had to get some work done on our truck. In the end it took 2 weeks and the work was $400 more…read morethan they said it would be 2 days before they did the work. The same job for the same problem at another mechanic in town took 3 days and $450 less. Would NOT recommend.

I was looking at property in the Colville area with an agent, Ken House, with Windemere Real…read moreEstate. They are next door to the Chevrolet dealership. I lost my truck keys while walking properties. We were in the agents car. When we got back I could not enter or start my truck... eek!!! 7 hours from home and no key... I walked next door. The service department was AWESOME. They made the key, programed the key, programed a new key fob and all was well. I was stunned at how friendly and service oriented they were to a complete stranger that was only in need of a key. I am a huge GM fan in general. I will be buying my next vehicle here because of this experience. Thanks very much!

I purchased a 2023 Ram 1500 pickup from this dealership. It developed problem within a few weeks…read more I asked the dealership for help as they had a 12 month 12000 warranty and the vehicle still had factory powertrain warranty then they added another 5 year 60000 insurance policy to my sales contract without asking me. I did sign for it after the fact as they knew I would... When it came time for help with the bills it created I got stonewalled and still am being that. I sold it today and want you all to be very very wary of this dealership. Their 12/12000 warranty was told to me as a bumper to bumper but when it was needed it a powertrain only. I asked the GM for the aftermarket warranty contact and got stonewalled yet again... Draw your own conclusions but I would not send a soul to this dealership EVER. SHADY SHADY SHADY...

I had a great experience with A Automotive Tire Pros in Colville. Our Buick Enclave had a tough…read moreproblem that other shops couldn't figure out, but Aron Anderson and his team solved it. Aron is the owner, and he also works right in the shop. You can tell he really knows what he's doing. Their communication was clear, their technical skills were impressive, and they treated us with respect the whole time. The pricing was fair, and they explained everything in a way that was easy to understand. I highly recommend A Automotive Tire Pros to anyone who wants honest, skilled, and friendly service. They went above and beyond, and I'm very thankful for their help.

Got in late, so had to spend night, no big deal. Got the estimate, sl coronary and he REFUSED to…read moreonly fix the broken side. Had to do both. OK, never heard of that in My 56+ years of legal driving (and I averaged 40-50,000 miles a year for 20 of that). Charged me $200 more than the locals, or so they said. Did ALOT of walking around and checking out the town. No discounts, AAA, senior or military. This out of state, SENIOR, female left screwed. PS it did not take the full labor/shop fee I was charged. So is it "the book" charge for out of towners and actual time for locals? Nope, won't recommend. ESPECIALLY IF YOU DON'T LIVE THERE!!!