Let me remind you that it is HOT here in Georgia, hot... hot... hot... Today is 99 degrees. I contacted James, the owner after reading the reviews here and he came out here last Friday to inspect our condenser (outside unit) and discovered that we had a bad compressor. Now going back about two years ago we replaced our furnace and the coil. Last year I had an HVAC company come out and they said we needed a whole new system, costing almost $5K, something we could not afford. Moving forward, on Friday James discovered that our coil in our attic could be used with R-410A (refrigerant), so we did not need to replace it, something the other guys tried to deceive us on. James is extremely knowledgeable about HVAC, explained why it would not be worth just replacing the compressor and thoroughly enlightened me on just replacing the condenser. In the end a new unit costs the same as a new compressor, so it was an easy decision to make. James was able to find us a new unit for an excellent price and replaced our old condenser that was R-22 to the new standard R-410A. As James pointed out because we are selling our home, most people will want R-410A systems, as R-22 parts will become obsolete in 2020, as R-22 systems (Class II Ozone-Depleting Substance) are being phase out due to EPA Laws. Today, James let me know he found a unit and that he was on his way. He installed the brand new Goodman 5 Ton, 13 Seer and now we have COLD air. This guy is extremely professional, has a good moral compass and is an honest man, something that is extremely RARE in HVAC. My best friend who is a contractor and works with HVAC companies could not even refer me to ones he trusted, now that is sad. Therefore, I am so glad that I found this guy. I'd recommend this guy and his team to anyone and will certainly use him again in our new house. I do not say this often, but anyone would be foolish not to call this guy. Seriously, he saved us a lot, did a great job and he is cool too. [Review #293] (Fifthy Third Review of 2015) read more

Jenkins Heating and Cooling Repair - Beautiful new unit!!! - Heating & Air Conditioning/HVAC Near Me - Norcross, Georgia

I found myself needing my ac unit repaired and these guys came on short notice. As soon as we turned the system on the technician knew what needed to be done. They are no nonsense, knowledgable, professional, ON TIME! And got the job done fast. This company has staff that LOVE what they do! And they CARE! FINALLY A COMPANY I CAN TRUST!! read more

Jenkins Heating and Cooling Repair - Heating & Air Conditioning/HVAC Near Me - Norcross, Georgia

I trusted James and thought he was an honorable person who was committed to doing great work, BUT HE ISN'T. 2 Years ago, James installed a furnace and air condition unit in my home. He said I needed to replace both. I trusted him implicitly because he came across as a honest person who would not let you down. However, 2 years later I am still unhappy with his work and his response. Immediately after installation, I noticed that the thermostat was not switching off which meant the air condition unit was constantly running. James said it needed a switch (easy fix), next it began blowing hot air, oh it needed a coil. Last year after several messages and phone calls he finally sent someone to fix the same problem again. Since May the new unit has been blowing hot air with no relief in sight. James's assistant diagnosed the problem as a bad compressor, so James replaced the NEW unit with an OLD 2009 used unit, to "Get the new unit fixed and return it". That was July 9th, a month and half ago (note, the new unit should still be covered under warranty). In addition James, he also needed to run bypass copper line and the problem would be solved. The line was installed and the old 2009 unit is still blowing hot air while James is no longer returning my calls or text. Is this an honorable person? You decide. I am sharing this experience because I too trusted James and he has proven to be an unscrupulous Technician. read more

I couldn't be happier with Jenkins Heating and Cooling Repair. I needed to get my home HVAC system serviced in preparation for a sale, and James (the owner) was professional, knowledgeable, courteous and his pricing was affordable. He spent an additional 20 minutes teaching me best practices on how to maintain my HVAC unit. Moving forward, if I ever need HVAC repair services, I'm calling Jenkins Heating and Cooling Repair!! read more

Edit: I'm going to go ahead and edit this review from 1 to 3 stars because 2 days after both myself and my mom reviewing him he called us saying that he didn't have a phone for 3 weeks so he was unable to respond. Whether or not it was that or the review posted that inspired him to go ahead and fix the unit, I cannot say. He did come in and fix the air and it's now working. This company put an a.c. system in my mother's house that we rent 2 years ago. From month one, we had problems with cooling and air flow. My husband had to tape up areas and repair shoddy work. Nearly 3 weeks ago, the a.c. stopped working. Began freezing up and causing problems. The owner came out, added Freon and swore that he would come back if that didn't work. It didn't so we called him over several days pleading with him to come help fix it. Not only did he not return our calls, but blocked our numbers. So here we are, with me being 4 months pregnant and our house is 82 degrees at 10pm, trying to find another reliable air guy. My mother will be pursuing everything she can and reporting/reviewing this shady service. Disappointed. read more

Standout guy and standout business. Calls me after 6pm to get back to me. Highly recommend. Fair prices. Ain't gonna break your bank

Jenkins replaced our whole interior heating and cooling unit on 10/11/22, the service tech that diagnosed and fixed the problem was fine, no problems there. Service tech told us the office would email us the warranty information. On 10/13/22, I sent an email asking when I could expect the warranty info to be emailed to us. No reply. Sent another email on 12/14/22 to see if warranty ready to be emailed. No reply to email but I did talk to Anita and she explained that they (Jenkins) had 90 days to complete warranty information and it would be emailed to me once they did that. 90 days has passed and no warranty info has been emailed to me. Called office on 2/1/23 asking for update. Anita said she would check with Amanda and call me back the next day. I did not receive a call back. Called again 2/7/23 and Anita said the same thing, that she would check with Amanda. I explained that I had emailed and called multiple times asking for this and her reply was that the email I used was a big pool of emails. We would never use this company again. read more

Great service. Showed up on time, friendly, ETHICAL, solved the problem. Highly recommend.

James has been out to troubleshoot two different issues for me - very knowledgeable, courteous, honest, and reasonable. Very responsive via text message. I just had Jenkins Heating and Cooling out to replace my 31 year old HVAC unit and the crew did a great job - they were quick, efficient, tidy, and courteous. The price was very reasonable too. I highly recommend Jenkins Heating and Cooling for your repair and installation needs! read more

I've used Jenkins to repair my AC and heating unit on a number of occasions over the last 2-3 years and they have always been responsive, professional and reasonably priced. My old AC unit was almost 15 years old and it was time for a new unit. I researched a number of large companies to get quotes and the prices were outrageous! I contacted Mr. Jenkins and he was able to install a new coil and conditioning unit well within my budget! I literally saved hundreds of dollars!!! The installation was professional and the unit has been working wonderfully. I definitely plan to use them for routine maintenance on the unit -- and I would HIGHLY recommend them for all heating and cooling needs. read more

Jenkins heating and air. He is very honest he loves his work. We needed a whole new units in our home and he gave us a good price. James and his crew was nice clean up behind themselves. And made my back yard wonderful. We have been dealing with this company three years. read more

I purchased 2 brand new 2 ton Trane HVAC units in May 2021 from Mr. Jenkins. The total price of both units was $7,340. He came out and installed units and advised that there was a warranty on the systems and the labor. Fast forward a year and 4 months later, one of the AC units stopped working. I contacted Mr. Jenkins, he went out the check the unit a few days later and he advised that the unit needed a new compressor. I didn't understand how a unit that was only 1 year and 4 months old would already need a new compressor. He said it was due to not changing the air filter regularly. I spoke with other hvac professionals who stated that not changing the air filter could cause issues with the unit but it would normally take much longer than that for the system to stop working and need a new compressor. Mr. Jenkins advised that it would cost me $1200 for his labor and Freon cost to replace the compressor. I have been calling and trying to communicate with Mr. Jenkins to get the issues resolved. He will not answer my calls and he has stopped responding to my text messages. He has texted me a few times but not giving definitive information about when he can go out and if the company (Trane) can warranty the compressor. I have been calling him and texting him almost daily. He has only answered my call 2 times. And he will occasionally respond to text but not enough communication to get full answers on how to move forward to resolve the issue. At this point it has been 25 days and nothing has been done and he has ceased all communication with me. All I want is to have this issue resolved. read more

I was very impressed by the service and advice that the owner James gave me. It wasn't overly expensive like others. I will most definitely use Jenkins again. read more

Both my furnace and air conditioner went out last year. After going through the winter freezing and the heat of summer, I had no choice but to get them replaced. I actually found this company on yelp. The great reviews were very accurate. James came out and assessed the situation. He was able me a very competitive price and got everything installed when promised. He even came back to make sure it was working properly. I would recommend Jenkins to everyone (and have). read more

Just an amazing experience. I had the proverbial big company experience of being badgered about spending $5000 on a new unit. It was disheartening. I found Jenkins on Yelp, trusted other reviewers. He was sooooo responsive, was willing to come out quickly since it's the middle of summer and the AC wasn't working. The guy who did the install was just phenomenal. He was in the attic on a day that registered 104 degrees, he still took the time to educate me on how to care for my unit, the install was fully 1/4 of the big chain price. 75% less expensive!!! They even came back a few days later while I was away from home and wrapped up some outside piping that had insulation but it was a bit worn. I can't speak highly enough of this company and will recommend them, without reservation, to anyone. read more

James and Willy are the real deal. We couldn't have asked for friendlier or more helpful HVAC guys. The service was quick and the prices can't be beat. They were also very responsive to questions and correspondence. If you want great service for a great price this is the company for you! read more

They were great! I called with an issue, and the next day they were at my home and the issue was repaired. Their pricing was fair and they were upfront about all repairs that were needed. I'll definitely be using them again for all my HVAC needs. read more

Excellent service. Very professional. He took time to advised me on the things I will need to invest in in the future. My house was pumping out cold air in no time. I will definitely use this company again! read more

When first speaking on the telephone with Mr. Jenkins from Jenkins Heating and Cooling Repair, Norcross, GA he appears eager to solve the problem. Unfortunately my experience was there was no response shortly after installation when a problem arose after leaving both a voice message and text to his cellphone. Had to contact another provider to solve the problem which really should've been taken care of by Mr. Jenkins. Had to pay someone else an additional $89 for something which turned out to be a programming error on Mr. Jenkins's part. Left feeling after he "got the money" he was done. His crew wasn't familiar with programming the unit and apparently neither was Mr. Jenkins given the programming error. Would not use again nor refer for heating and cooling services. read more

My A/C unit finally bit the dust. I called a well known HVAC company and was quoted $3,700 for a 14 seer unit (labor included). They also recommended that I replace my furnace for an additional $2,000. I checked the selling price online for the A/C unit and was shocked at the amount they were charging for labor. I decided to get a second opinion and checked the reviews on Yelp. I called James on Monday. On Wednesday morning, he installed my A/C unit (the same make & model) for a more reasonable amount, and advised against replacing my furnace. He said it was fine, and simply needed a tuneup. Everything is working beautifully, and I saved a substantial amount of money. I've already started recommending James' services to family and friends. read more

Does great work at a very reasonable price and is very knowledgeable. However, he is not very responsive. I have called and left voicemails, contacted him via email in the past and did not receive a response back. I also referred him to a couple of other people who also did not receive a call/email back after they contacted him. We all had to find another company to work with. It is a shame since he does great work at reasonable prices. read more

James did an excellent job of replacing my AC coil and saved me $2900. I look forward to a cool summer. He is a true professional and very skilled. He made sure everything was working perfectly before he left. I thank God I found him on Yelp!!! read more

While I cannot comment on the reputation of this company nor its quality of work, which may be fine, I find it interesting that when I called the number, I was greeted with nothing more than a mechanical voice reciting the number I called. There was no acknowledgment of the company the number was supposedly assigned to. I chose to hang up. A few moments later, a male voice called back and simply asked "did you just call me?". The individual did not identify himself nor the company name until I asked if the number belonged to Jenkins Heating & Cooling Repair. The called did state that the number belonged to Jenkins. I am making NO assertions as to the reputation of this company, but I for one am not interested in dealing with a company who makes no effort to identify itself. Small business owners (I am one myself).......take note. Pick up the phone if you can. Identify yourself. If you can't pick up, verify who you are and that the call is important to you in a voicemail. RETURN ALL CALLS PROMPTLY. I have to give this individual credit for the latter. You all just might find more business coming your way. Just sayin'.......... Dave B. ATL read more

It saddens me to write this review because I was a big fan of Jenkins Heating and Air. However, I feel the company dropped the ball on their last visit to my home. I called them because my upstairs unit was not cooling. I received a prompt return call from James and he was out the next day. He checked my unit and added freon and was on his way. Fast forward several hours later and my upstairs is still humid and warm. I contacted James. He suggested that I let it run and if it remained warm it was probably the compressor. He contacted me the next day and I let him know it was still not cooling. I have not heard back from him since. At this point I feel like I wasted $180 because he did not check over my unit thoroughly before suggesting the freon. If it is indeed the compressor that $180 could have gone towards the cost of a new unit. I've noticed that James has never offered or suggested that I do a service maintenance or check up on my 2 units. Maybe this company is good for quick fixes and not diagnostics. Either way, not following up with customers is a big no no for any business. read more

I first contacted Mr. Jenkins on Friday to replace a broken blower wheel & motor on my trane furnace. Mr. Jenkins stated he could have the parts on Monday. Monday came & I had to contact Mr. Jenkins who seemed to forget all about me. Mr. Jenkins has continually attempted to sell me on replacing my entire furnace. Mr. Jenkins then stated that he would call trane & call me back in 10 minutes. 3 hours later no phone call or follow up! Needless to say we will never attempt to use Jenkins heating or refer this establishment to anyone. read more

Best AC company in town. Hands down!! They replaced my AC last year and were honest, straight forward and fair. I'd definitely don't business with them again! read more

This company never fails with providing quality service. James Jenkins is very reliable, knowledgeable and provides great customer service. My motor was about to go out in my furnace and James recommended that I replace the motor rather than the whole unit, which saved me a lot of money. Everything has been working smoothly since. If you are looking for a reliable heating and air company, do not hesitate to give this guy a call! read more

This review is 1 year overdue but all this time i told myself that when I finally created an account on yelp (instead of just consuming) - I would remember to leave him his earned 5 star review. You know the deal - it was the middle of summer, your unit is on but you're still sweating in your living room. What I remember is that he showed up promptly, assessed and fixed the issue, insisted on staying until i could feel the cold air blowing on my sweaty hand - and charged a reasonable fee. We all want this type of simplicity when it comes to problems. Thank you Mr. Jenkins. read more

The most horrible experience that I have ever had with any company. Missed appointments, 6 hrs late to appointments, then told that I needed to wait 5 days for a part install and never showed up or called. Definitely will spread the word far and wide. read more

I called Mr Jenkins in the morning and he was at my house by noon. Took a thorough look at all of the issues, explained everything so I could understand, and fixed all of the issues at minimal expense. Very nice demeanor and felt very comfortable having him in my home. Can't recommend Jenkins Heating and Cooling highly enough! read more

Called for repair on aging heat pump. Fast response. Great service. Great prices. James is a super nice guy and had my issues fixed quickly at a very fair price. Honest and reliable. I highly recommend. read more

Great Company. Came on time. Carried himself in a very professional way. I will recommend him to all my friends and coworkers.

I have him checked my Furnace for free. Although I didn't change my old furnace, Jenkins do shows his best attitude towards work. He came in on time, polite, professional! and he shows his efforts in trying to get the best price for me. read more

Called Mr. Jenkins this morning and he responded. He quickly diagnosed my units and charged them with freon. He is professional and knowledgeable. I will definitely use him again and recommend him to others. read more

My older central A/C went out over the weekend during our hot Georgia heatwave. The thermostat read 85 degrees downstairs and since it is always 10-20 degrees hotter upstairs, the heat was unbearable. I called Mr. Jenkins and he came by quickly. He and his co-worker were very courteous and professional. They quickly diagnosed that I had a bad wire in my A/C condenser and repaired it. After reinstalling the thermostat control, the A/C is working again! Me and my pup are happy and cool again. I'll definitely use Jenkins HVAC services again. read more

They responded quickly, fixed the problem and showed me what was wrong. Service was very affordable and professional. Got my AC back running in less than an hour while others told me it would be days before they could send someone out! read more

All I can say is job well done in replacing my AC Unit !!! It was a great pleasure in working with James Jenkins , he is very knowledgeable & when he tells you he will be there at a certain time, they will be there . Willie was also excellent in explaining everything what he was doing & what different parts in AC unit do. Definitely recommended these 2 for your AC Install / repairs ! read more

James, the owner, provides stellar service. He's very friendly, personable, knowledgeable and has fair and reasonable pricing. I highly recommend Jenkins Heating and Cooling Repair. read more