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    Jenn Pope's Lashes

    3.6 (13 reviews)
    Closed 10:00 am - 5:00 pm

    By appointment only

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    5 years ago

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    4 years ago

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    7 years ago

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    9 years ago

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    7 years ago

    Seriously the best! Definitely the best quality work around! I will never go to another lash artist

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    7 years ago

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    9 years ago

    Love my lashes! Jenna always does a great job!

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    Get Nails Spa and Lashes - Dipping powder

    Get Nails Spa and Lashes

    3.5(8 reviews)
    7.3 miStone Oak

    My wife and I are no strangers to getting pampered and getting our hands and feet cared for…read moreproperly. Today, in preparation for several events we are attending next week, we decided an impromptu trip to a nail salon was in order. We actually selected the salon via Yelp after reading a couple of reviews as well as where we were located at the time. Get Nails Spa and Lashes won our business. We showed up later in the day, after 6pm on a Saturday. There were three ladies working on customers and we were shown immediately to a massage chair and watered warming our feet. My wife had Julie helping her and I had Tanya. I had selected the Detox, which is basically the Everything Pedicure. Tanya worked my toenails, then massaged my feet and legs, then put them in a wrap and baggie with a solution. It was invigorating. While my legs and feet were percolating, Tanya proceeded to trim my fingernails and then massaged my hands and arms. The treatment, and going the extra mile and staying late to help us really was over the top service that my wife and I greatly appreciated. We will certainly return and highly recommend this establishment to anyone looking for outstanding service for their nails, and relaxation.

    So I was in Stone Oak and you figure Stone out it's gotta be good quality. I went in to their…read moreprivate little area to get the lashes done. It wasn't the most eye appealing, which was shocking but that doesn't necessarily say how the quality is going to be. I have been getting lash extensions since they came out so I'm not a newbie. I've had good ones I've had great ones. I've had OK ones. I've had bad ones but never in all my years have I had this experience. First off the bed was awful. The bed was completely uncomfortable, but I was going to deal with it so halfway through the first Lash my eye started burning. I informed her she's put a little fan on it it helped a little so then she did the second eye couldn't open my eyes. I told her they were burning so I sat there for about another 20 minutes with the fan on my eyes, but I did notice that she tried to distract by massaging my head and massaging my face. Well, the pain didn't go away, but at this point, I just wanna go home. I left the salon got in my car to drive myself because I'm 45 minutes away from home and within five minutes, my eyes started swelling and they began to burn like there was no tomorrow I started to swerve thank you Lord for the car behind me who obviously knew there was something wrong. They managed to keep the traffic from behind my car and I was able to pull over into an empty parking lot they pulled over behind me got out to check to see if I was OK as I am crying because I hurt so bad and I can't even dial my phone to call somebody this wonderful person him up to the side of the car. Saw that I wasn't OK asked me if I needed the paramedics I had to have an ambulance come get me from an empty parking lot. I got to the hospital and had to have my eyes flushed four times because there was so much glue in my eyes. They informed me that I would be extremely lucky if I did not have permanent damage and then I was smart to come in as quickly as I did. My eyes are still extremely sensitive to light. I will find out if there's any permanent damage when I see the eye doctor this week. I immediately notified the shop the next day the gentleman there Mike was great not great. He was amazing as he had no issues refunding my money and was willing to take the lashes off for free, but by the time I made it up there, I had already gotten them removed. So what this individual did was, she took a bunch of individual lashes and made a flat fan instead of using a normal fan, she made a flat fan and glued that one flat fan, which was about 15 to 20 lashes onto one of my eyelashes, but she didn't just glue it onto my eyelash. She glued to my eyelash and the base of my eyelid. The whole thing was just awful. I have been asked by many people, including the doctors at the emergency room if I was going to file a lawsuit and that will all depend on what my eye doctor says this week because so far I'm out $3900 for the emergency visit. I do not recommend this place for eyelashes. I don't know how they are with nails so I will not say anything on that and what's sad is I had planned on going back to get my paw and claw it but as far as eyelashes, I do not recommend this salon at all.

    Photos
    Get Nails Spa and Lashes - Tanya finishing off my manicure

    Tanya finishing off my manicure

    Get Nails Spa and Lashes - Full set acrylic with design gel color

    Full set acrylic with design gel color

    Get Nails Spa and Lashes - Gel Manicure

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    Gel Manicure

    Amazing Lash Studio Lincoln Heights

    Amazing Lash Studio Lincoln Heights

    3.4(119 reviews)
    4.3 mi
    $$

    I used to have a membership here years ago and loved the quality of the lashes. A few months ago…read moredecided to sign up for another membership and was very disappointed by almost every set I got. The first girl I had was really good and my lashes stayed until my next appointment but then she either quit or got fired. Tried 3 different lash techs after that and had issues with either them putting 3 clusters on one of my lashes which is very painful or the lashes were not staying on and my eyes would be bare after two weeks. Wish this place could be consistent like it used to be.

    I went in for a full set of lash extensions and clearly requested a natural look, staying I wanted…read morethe end result to look similar to the application of a good mascara with added length and volume. I specifically stated I did not want a heavy, "caterpillar/strip" appearance. I had scheduled for hybrid to assist with the volume; when doing lash extensions previously I always had hybrid and was able to achieve the look that I was requesting. When the first technician (Justine/senior) finished, the result was exactly what I said I did not want. The lashes were thick, dense, and formed a heavy band across my eyelid. I expressed that I was unhappy. After I expressed for the second time that "I hated the outcome" Justine said she would talk with her manager to see what they could do. When she returned she said she would remove the cluster lashes and add more singles to create the look I had described. At this time I decided to pull up an image to ensure that we were on the same page. Prior to finding an example on my own, Justine then showed me an image that was EXACTLY what I wanted - obviously she understood the assignment from the get go... Justine said that instead of her completing the fix that her trainer would take care of me. When I went into the trainer's (Adri/Master) I asked if Justine had shown her the image - she had not so Adri had to leave the room to ask for image. When she returned she said that she did not have time to remove all the clusters, which is what I was told the original fix would be. Because of this she said that she would not be able to achieve the look I was going for. I expressed my dissatisfaction at this time and her response was that the only way that we would be able to achieve outlook was to do full removal and redo the lashes completely and she did not have time to do that as she had another client coming in. At no time was it offered that I could reschedule and come in to get this completed. My option was take the "fix" as it was being offered or leave with the lashes I specifically stated I did not want. Upon completion I was still not satisfied which I did express. In addition to the aesthetics of the lashes, the following issues were present: Multiple extensions were placed too close to or touching the eyelid, rather than sitting slightly off the skin. There was visible dark adhesive/residue along the lash line, suggesting excessive glue or poor isolation. Several fans appeared clumped together at the base instead of being cleanly separated onto individual natural lashes. The inner corner placement was uneven and crowded, with some lashes angled sideways or downward rather than lifting uniformly. Overall, the set looked heavy and congested rather than natural or mascara-like, which was the opposite of what I requested. All of the above also contributed to discomfort; the extensions getting stuck to my lower lashes, and the adhesive scratching my eyelid and corner of my eyes, resulting in excessing itching and eye watering. I contacted the studio a few days after the service and spoke with Assistant Manager Serena, who said the manager, Megan, would call me the next day. I did not receive a call and had to follow up myself and was told that Megan will call me back due to her being in a meeting. When Megan eventually called she stated that the lashes had already been "fixed" and that ownership would not approve transferring the fix to another location. The only option offered was to return to the San Antonio studio in person; I told Megan when I was physically at the studio that I was moving to Kansas City and all my fills would be completed there so she was aware when calling me back that I was unable to physically go back into the store. After multiple emails and phone calls, Megan finally agreed to put a credit in my account for removal of the lashes stating "We take client concerns very seriously and sincerely apologize for the inconvenience you experienced. We appreciate you bringing this to our attention." I also want to add that she used the fact that they applied a $65 credit to not charge me for the clusters. $65 are for the mega volume which I never asked for. I actually had told Justine that I did not want to do the $65 option and wanted the $45 option for regular volume. Overall, the experience was horrible, lacked any level of appropriate communication, the fix was rushed and still did not meet my satisfaction, and with the lash removal what they're doing by myself or going to the studio (which I had plead for), I wasted my money on extensions that I don't get to enjoy.

    Photos
    Amazing Lash Studio Lincoln Heights
    Amazing Lash Studio Lincoln Heights
    Amazing Lash Studio Lincoln Heights

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    Jenn Pope's Lashes - eyelashservice - Updated June 2026

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