I have been going to SCC since 2019, and for the first few years, the level of care they provided…read morewas unmatched. Unfortunately, after my PCP, Dr. Kara Crisp, left the practice, that level of care went downhill. I have seen multiple providers, and unless I agree to paying for an out-of-pocket test, some of which that have been questionable, they are uncertain about what to do. I have spent hours upon hours in appointments with really no answers, and while I do appreciate that each provider takes time to speak with me, getting a timely referral, or timely lab results, is something this clinic struggles with. Again, they used to be on top of it, so I am uncertain as to what has happened in the last few years.
Recently, I requested a diagnostic test, and after a lot of back and forth, I finally had one scheduled. Unfortunately, the authorization number that was given had expired, and no one in the office knew what happened, and they kept passing the blame onto someone else, delaying and inevitably forcing me to cancel said test, unless I wanted to pay out of pocket, which would have been quite costly without insurance. The receptionist, who regularly laughs at clients whenever they ask a simple question, was also quite abrasive and unprofessional. When I had made a complaint to the office manager, the blame kept being passed onto others, which seems to be a reoccurring theme with this practice. There is 0 accountability, and one of the reasons I am giving this place 3 stars is due to how lovely the clinic's environment is. It is calming, welcoming, and a stark difference from that of a western medicine doctor's office. I am also giving 3 stars, because I truly did like my providers, but I feel like the office staff could have been more supportive of them, taken on more responsibilities, and could have had more clear communication. Something that had been a reality when I first started with them back in 2019. Yes, I understand that each provider is essentially an independent contractor renting out office space, but that's a poor excuse for not supporting them and not taking on the responsibilities other doctors' offices front staff typically take on.
