I complained about a charge on my bill after Neighbors finished my windows. Within a week, the…read morecompany responded, adjusted my bill and never gave me a moment's grief about it. What a professional way to handle things. I would hire this company again in a heartbeat.

Got bids from SBS, Lowe's, Capitol Glass and Neighbors back in April to manufacture and install 4…read morefiberglass entry doors in our 4 plex. Neighbors was the highest price but they had great reviews and we talked with the owner when we first went in and got a good feeling and justified the price by telling ourselves - it we pay top dollar they prob do a great job and that would make it worth it. I have worked for a Millworker company before and have installed a bunch of doors but a shoulder injury has sidelined me. They said the doors were finally ready to install in August and two guys showed up to install them. The original quote was $5600 for the 4 doors and $2,000 per door to install / we got that down to $1,000 per door if I took off the old trim and put it back up myself. The one installer could not of been nicer to deal with and said he'd worked there for 3 years. Turns out all four doors were made with the wrong sweeps on the bottom, the locks were drilled wrong and the jams were routed incorrectly for the door latch plates. The first door they installed was very hard to close and the tenant was unable to operate it - I was advised to get a different door sweep at Lowe's which I did and it worked a little better. I hand chiseled out the doors to accept the lock hardware as it was getting late and I didn't want the tenants coming home and not being able to lock the doors. After they left we noticed our door made a very noticeable squeak when closing and my wife was unable to lock or unlock the doors- required pulling tightly on the door handle to be able to engage the deadbolt - 3 out of the 4 doors had that problem. Also noticed daylight coming through in several areas of different doors even though they had spray foamed and taped the doors. Went into Neighbors the next morning to discuss our issues and to cancel a down payment we had put on a garden door. Went into Neighbors were advised there would be a fee to cancel and that no one was available to try to fix our doors for another week and that they would have someone call about our other issues when they came in. The owner called us back and listed all the reasons the doors were made incorrectly - drilled wrong, wrong sweeps installed etc. No apologies but said someone would be out by the end of the week to address. Same installer came out and apologized for the issues ( only apology we received ) and he spent the day installing different sweeps, chiseling out for latch plates and completely re installing our door. After he left I still saw daylight in the lockset area of our door so I pulled off the flimsy tape on the outside and noticed big gaps in the insulation all around the door as well as multiple shims proud of the doors and requiring cleaning up before installing the trim. I pulled tape off all the other doors and they all had the same problems. By then we had given up on Neighbors being able to install the doors correctly and not wanting to inconvenience our tenants again our spend another day undergoing more "tweaking" I bought some spray foam and sealed all the doors correctly, trimmed off all the shims in and out and re taped the exterior with proper tape. I had asked the estimator right off the bat if they could center the doors in the opening so I could re use all the exterior trim that was made to fit inside the siding and he said should be no problem & I left it out for them to see - I had to remake it for 3 of the 4 doors anyway. I sent them an email that according to their website everyone would see outlining all our problems and mentioned the $200 we spent on trim, tape and insulation. A week later and no reply at all, they did call the same day we did finally cancel the door order and said there was still a difference of $200 from what we owed for the install and what we were refunded for the garden door. If your gonna charge top price to do a professional install and to make a correct door you better deliver , and when you fall short you should own it and not ignore it. Look elsewhere for your door need

Fantastic place to get your doors and windows done, I came to them last minute with something and…read morethey helped right away when no other shop would even touch it. Super friendly staff, I'll absolutely come back for my next project

From the owner: Anchorage, AK; Timberline Millwork & Supply, formerly Aurora Doors, moved into its new location at…read more2433 N. Post Road in March of 2012 after acquiring Inlet Glass & Millwork. The team at Timberline has over 40 years of combined experience in the millwork industry. We are a specialty millwork shop that focuses on new construction, repair and remodel work. Timberline stocks the popular finishes of both yesterday and today. Shawn Norton, general manager of Timberline, has over 25 years in the retail and construction industries here in Anchorage. His years of experience include property management, remodeling, new construction and estimating. This background has given Shawn the ability to pay attention to detail and to provide excellent customer service in this marketplace.

This review is way overdue. The spring on my daughter's garage broke. Everyone I called could be…read morethere in two weeks, one was one week. One of the partners at Frontier answered when I called, said he was on his way into town from a job in Palmer and he could stop by right away. He was safe, and quick, and not ridiculously expensive. These are my go to guys now.

This is NOT a review for service as I have not received any. It is provided as informational for…read moreothers thinking of using this company. I called today, 8/18/26, and a recording told me they are NOT taking any service calls at this time. It then went on to say the business is FOR SALE. Therefore, there does not appear to be a way to talk to anyone or get any service. The 4 star rating is irrelevant.

Chuck at Statewide is the only guy I would trust for my widow and door needs. Attempted to use one…read moreother vendor as a requested by the client, but communication was so bad I could barely get the POC on the phone. Very frustrating. Chuck is always responsive and i can trust that he and his team are going to finish a job without being babysat and it's going to be done right. Thanks Chuck and Wandra too for her accounting help. :)

From the owner: Whether you're starting a new construction project or looking to update your storefront, you need…read morethe help of a trustworthy company to meet your performance and budget needs. With more than 25 years of experience, Statewide Door & Glass in Anchorage, AK, offers affordable commercial glass and door services. These specialists take pride in exceeding your expectations with quality craftsmanship, excellent customer support, and integrity. Backed by years of industry expertise, this proven commercial glass and door company offers cutting-edge products. They carry a large stock of low-cost materials, including all-glass doors, handrails, and office partitions. We also offer card access and camera systems.

Shoty business at best.. Will not finish your job properly. Had them install counter tops and have…read morea 1/4 gap in one section between the wall and the surround and no gap on the opposite end of the counter top. When installing the bar top the damaged the walls and did a horrendous job at repairing the walls that were damaged. Contacted the business multiple times to give them the opportunity to fix the issues to no avail. You get what you pay for highly recommend avoiding this company unless you want to deal with headache after headache and cleaning up the unprofessional mess on your own after all is said and done.

Total rip-off! My sisters forgot to mention that we paid extra to have the old linoleum removed…read more They laid the new flooring right over it. Totally shameless about ripping us off. Avoid like the plague

they made a window the wrong way and refused to fix it. actually said it's my fault. I talked to…read moretwo people about the change I wanted and both said yeah yeah yeah. then one made one change but not the other. said you singed off. well I thought you made the changes I asked for when I asked befor.e. nothing was sent to me for the change so I had no way of checkin.g. also the worst sales people. high pressure tactics. even when paying cash they act like it's toxic if call and expect them to do anything other then the service provided before you purchase. the whole company franchise up here should be pulled and given to another company. these people suck bad. they did not even clean up the windows after installing them. crap everywhere in the window frame and tracks.

UPDATE - September 30, 2025: Our door is STILL not fixed. Renewal by Andersen has been to our home…read moreat least six times, each time doing nothing more than a so-called "reset" on the door. And guess what? The door still doesn't fit. We don't need another pointless "reset." We need a brand-new door. The one they installed was the WRONG size from the start. They know it, and they're stalling. Now, they won't even return my phone calls or text messages. They're flat-out avoiding us instead of taking responsibility. We placed this order for new windows and doors (see my other review) back in April 2025. It's now almost October, and we're still stuck with a defective door and zero accountability. Renewal by Andersen has wasted months of our time, avoided fixing their mistake, and treated us like we don't matter. My advice? Stay as far away from Renewal by Andersen. Hire a real general contractor--you'll save at least 60% and, more importantly, you won't have to put up with their lies, incompetence, and complete lack of customer service.

Sam gave an estimate over the phone for 900.00 and beat it by 20.00. Awesome service thanks Samread more

From the owner: Have a broken window, fogged window, or need new vinyl windows or doors replaced? We can do it…read more Even hardware window cranks, we can do. How about putting a new door or window in where one never was? We can do it. Need a deck or small porch? Ask us about carpentry and small construction projects you've been dreaming about.

We had a great experience with this company when we had our upstairs windows replaced. They did a…read moregreat job and were quick. That's where the good became lost. We had them measure and quote our downstairs windows. They did this in July 2018. We paid for the windows in July 2018. After many unanswered phone calls and no updates (there storefront was closed), they finally called to schedule installation in December 2018. They came and then found out they had measured wrong or something and all the windows were too big. So they said they had to reorder. After months of no return calls and no updates they finally came to install in May 2019 but the installer had problems and took the frames back to his shop. Another week goes by and he finally returns and finishes. It was the worst installation job. He installed some of the trim backwards. There are many places that look like crap and have major gaps. Of course we tried to contact the company but no calls, no one answers the phone or responds to emails. Very dissatisfied with this company. What a difference from the year prior when all went so well. I have not nor will I ever recommend this company based on the way this was handled.

From the owner: We are a locally owned family business with over 25 years of experience in the building industry…read more We specialize in Vinyl Replacement Windows, Doors and Glass. We pride ourselves in our service and commitment to offering you the best Vinyl Replacement Windows in the industry. If you are looking to replace existing windows or new construction, we offer a wide range of windows that will meet or exceed your expectations. Whether it is 1 window or 100, a decorative or architectural, a bay or bow window, or maybe a garden window, we have it all. From casements to single hung, double hung or picture windows, we can get you the right product at the right price that will meet your needs. All our windows are custom sized to fit your exact specifications.

The worst customer service and craftsmanship. DO NOT PURCHASE anything from them. They lie and do…read morenot follow through on their promises

We have been in our new custom home for six months purchased custom wood doors from Builders…read moreMillwork Supply, doors are already warping, panels are not complete with holes exposing snow into our home. Seals on every door in the home do not seal, snow comes in our home. Spoke with Dennis Stantorf, General manager, he is aware his doors are in our home and that there are problems but stated clearly that even though Builders Millwork Supply custom made the doors for our home, unless the contractor requested his company come to the site and identify the problem he is not willing to do warranty work. Rest assured they have proven on every level that even though there is a severe problem with their product they will turn their back on you. From sales person to the office manager to the general manager everybody turns their back on you. Buyer beware!

Nothing but compliments to Clarence's crew and their repairs to our earthquake damaged drywall,…read morepriming, and painting the whole interior of our home.The house looks so much brighter and well done. Good news is that the 6.1 earthquake did not open any new or patched drywall repairs. Excellent job by Olhausen LLC, again!

From the owner: Combining years of experience with a dedication to client satisfaction, Olhausen Construction And…read moreManagement, LLC has established itself as the local leader in Residential Construction, Commercial Construction and Carpentry Contracting.