Heidi should teach other agencies what "Customer Service" is about. Not only am I with a reliable…read morecompany, but it's also nice to be in the caring hands of someone that is not driven by commissions but taking care of the customers. What's not to like. Jerry Read

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I have a very experienced, professional staff willing to help with any of your insurance needs.

Worked with Deedra to get a quote. While I ultimately opted to remain with my insurance provider,…read moreDeedra was extremely responsive, courteous, and professional, and when decided to reinvestigate switching, would reach back out to her in a heartbeat. This compared to some other agents solicited quotes from where she set the bar very high and others just fell far flat.

I had a great experience working with Heidi Rowan and her team at Allstate. They were professional,…read morefriendly, and took the time to explain my coverage options clearly.Thank you so much for helping.

Aundrea is a great agent. She has always answered our questions & concerns clearly & quickly. I…read morehave had Allstate ins since I began driving at 16 (46 years ago) & she is by far the best agent I've had. If you're looking for insurance, go to Aundrea at Allstate. You won't be disappointed!

Amazing customer service. Agent went up and beyond to explain everything. Everytime I need help…read morethey are there for me. On the plus side my agent happened to speak Spanish. Excellent service highly recommended

Allstate Insurance (Michael Burns is Agent) has refused to settle their deceased Insured's…read moreCatastrophic Loss of his home and contents since 2013 as his family suffers. #JusticeForWilliamPotter

Awesome Customer Service, attention to detail and no hard sell. These folks are GREAT, Trustan…read moreHormann is my agent and he knows his stuff. Keith Hallett is my financial advisor at that same agency, again, super customer service. If you want someone who cares and not just a policy with a lot of surprises, these are the folks you want looking out for you. Just a call to this office tells you they are not the "run of the mill" insurance agency. Thank you, ALL OF YOU, for making it much easier and giving me peace of mind.

If I could give this office 0 stars I would. Here is the complaint we filed with the Washington…read moreState insurance commissioner's office today: On June 3, 2021, I contacted Ami's office via email requesting that my wedding ring be added to our insurance policy. The ring was added as requested. In August 2023, when we sold our home, our homeowner's policy was mistakenly not canceled by the title company. Upon realizing this oversight in February 2024, we immediately contacted Shayla at Ami's office to request the cancellation of our homeowner's policy and a refund retroactive to August. At no point did we request cancellation of the ring policy, nor were we informed by Shayla or anyone else that canceling the homeowner's policy would also cancel coverage for the ring. In fact, the ring policy was never discussed. One month ago, my wedding ring was lost. When I reached out to Ami's office to file a claim, we were shocked to discover that coverage for the ring had been canceled without our consent or knowledge. Despite our clear communication, Ami's office refused to accept any responsibility for this error or to work with us towards a resolution. Additionally, we are currently constructing a new home. On March 4, 2025, our lender explicitly communicated with Shayla Girdner at Allstate, requesting that our construction policy remain active until the completion and closing of our home. Shayla confirmed receipt of this instruction and agreed not to cancel the policy prematurely. However, we discovered today that our construction policy was canceled on March 10, 2025, and erroneously converted to a homeowner's policy, even though construction remains incomplete and we have not closed. As a result, we now have a home under construction without any insurance coverage. Furthermore, due to the advanced stage of construction, we have been unsuccessful in securing alternative insurance coverage. This series of negligent actions by Ami's office has placed us under severe financial risk and hardship. We request immediate investigation and intervention by your office to resolve this matter promptly and ensure accountability. Thank you for your urgent attention to this issue. *if you value good customer service, it is advised you look elsewhere. Other agents in our area have also had customers coming to them from Ami's office citing complaints for terrible service and looking for a new agent. Allstate customer service was able to remedy Ami's errors, and apologized profusely for her negligence.

I tried to cancel my policies through Ami by emailing her. She directed me to call the AllState…read more1-800# which promptly transferred me to her office. When I told the receptionist that I wanted to terminate my policies, I was told to email Ami. Having already done so, and having been directed to call, I asked to be transferred to her or another agent. I was informed that the person answering calls was working remotely and that this was not possible. After emailing Ami AGAIN she replied that she would process the cancellation after her meeting. I didn't hear back from her so I emailed asking if it had been done, she replied that yes both policies had been cancelled. To my surprise, I awoke this morning to a bill from Allstate saying my policy was increasing due to ending auto pay? After calling Allstate I found out that she had taken auto pay off of my auto policy and had not terminated either my home or auto policies as stated. I was finally able to cancel through All State directly, but it has taken me 2 days to do something as simple as terminate my policy. This is shady business practice and I highly recommend you find someone else to fill your insurance needs. Per Ami's response I did try to call the call center before business hours but opted to wait until she opened to go through her. Please refer to her email (attached photo) stating that my policies would be terminated on 1/1/23. What a way to do business! She is a scam artist!

We've gone to Tyler for both homeowners insurance and life insurance for me and my wife. He's…read morehelped make what would normally be a very confusing process incredibly straightforward. He's also very responsive any time we have any issues or changes. Absolutely the best insurance agent in PDX, a great go-to for all your needs!

Went to call the agency to ask for assistance, was told they will be more expensive than any other…read morequotes one gets through the same company, then Tyler was incredibly rude and condescending. Don't trust these scam artists.

Rachell is very thorough in explaining all coverage. Her client-oriented approach has always been…read moreher way of doing business. Rachell's team member, Holly, is also a great agent. Always respond to any inquiries on timely basis.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Portland. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I'm committed to helping Portland residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Portland today.

I recently had the pleasure of working with Sydney, an agent at Allstate, for my insurance needs…read more Her professionalism and dedication were evident from the start. She managed to keep me well-informed throughout the entire process, explaining each step clearly and patiently answering all my questions. Sydney demonstrated a profound understanding of insurance products, ensuring that I had the coverage tailored to my needs. Her communication was consistent and proactive, which made what could have been a stressful experience, quite smooth and reassuring. Her attention to detail and commitment to customer service truly set her apart. I felt confident and secure knowing she was handling my insurance matters. I would highly recommend Sydney to anyone looking for knowledgeable and professional insurance guidance. Thank you, Sydney

After more than 15 years with Allstate, our recent experience with Fairbanks Insurance Agency…read moreultimately led us to move our auto insurance elsewhere and begin looking at alternatives for our homeowners coverage as well. I am leaving this review because I believe prospective customers should understand our experience before choosing this agency. Over the years, we encountered multiple errors with our policies. We generally tried to be understanding and gave the agency opportunities to correct them, even in situations where we did not feel the financial impact was completely resolved. We remained loyal customers. The situation that finally changed that involved requesting a quote to determine the cost of adding a household driver. We believed we were requesting pricing information so we could make an informed decision. The driver was subsequently added to our policy, resulting in additional premium, even though we had not understood our request for a quote to be authorization to make the change. When we questioned this, we were told it was required by underwriting. I repeatedly asked for clarification about how requesting a quote triggered the underwriting requirement, how the rule applies to other licensed household members such as roommates or people carrying their own insurance, and for a detailed breakdown of our premium/refund calculation after we cancelled the auto policy. Rather than receiving clear written answers to those questions, I was repeatedly encouraged to call the office. Because trust had already been damaged, I specifically requested that communication remain in writing so there would be an accurate record. I also made clear that if the agency was not the appropriate resource to answer my questions, I was happy to contact the appropriate Allstate department. The final response I received provided Allstate's 800 number, directed me to information in MyAccount, and stated, "I will no longer be able to respond to further emails." Another significant concern for me was how previous mistakes were addressed. On more than one occasion, responsibility for errors was attributed to individual staff members rather than the agency taking ownership of what occurred. As a customer and as someone who manages people professionally, I found that particularly disappointing. When mistakes happen within a business, I believe leadership should take responsibility for resolving the customer's concern rather than placing the blame on employees. I understand that insurance agencies do not control every underwriting requirement or rate increase, and my dissatisfaction is not simply about the price of insurance. It is about communication, accountability, transparency, and how questions and concerns were handled. After more than 15 years as a customer, I expected a very different conclusion to our relationship. I would encourage anyone considering this agency to ask detailed questions about how quote requests involving household drivers are handled, what changes can be made without additional authorization, and how billing disputes or policy errors will be addressed. Unfortunately, based on our experience, I can no longer recommend this agency.

My auto & home insurance have been increasing every 6 months for the last few years. I have an…read moreexcellent driving record & no claims. Finally I decided to leave Progressive and shop around. This is the Best decision I have made! I called Ami Bennett's team at All State and Whitney Rhodes was so incredibly helpful. She knew exactly what I needed and made it so easy. The auto policy was $70 less a month then my current insurance and by bundling my home I saved another $300 or more on my home policy. They took care of everything including canceling my insurance with my previous company and the office manager even called to thank me for my business. I'm so happy with Whitney's assistance, she made it a fun conversation shopping rates & discounts and now I feel like I have a friend to call with any questions about my insurance anytime. Thank you Ami & team :) It feels like I gained a new group of friends!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Our family has worked closely with Allstate for years to help people with their insurance needs - from homes to auto to boats and more. Our quality, service-oriented agency is not only owned and operated by a family, customers tell us we make them feel like family too. I'm proud to work with a company who's been serving satisfied customers for over 70 years. Customers count on outstanding financial strength and superior claims service to help protect what they value most. Allstate delivers on their promise. In fact, their outstanding financial strength and superior claims service received an A+ (Superior) rating by AM Best. Quality service, strength and satisfaction - that's something I'm glad to be a part of. I'm committed to helping you: Determine your immediate and long-term financial goals; Select the right products for you and your family; Understand investment products, such as mutual funds, annuities, IRA, life insurance and college savings plans; Review your insurance and financial needs as they change; Answer questions and provide ongoing service and support.