WOW. I rarely leave reviews but I cannot say enough nice things about the crew at Fix It Auto. I…read moredidn't feel spoken down to when they explained the issues with my car and always called to make sure I was up to date on all the issues. I had my oil lines replaced which was a pretty extensive fix and a few weeks later I noticed some leaking again. They fixed it free of charge which was incredibly kind but also a testament to much they stand by their work. Everyone was great and kind; a true hidden gem here in Ames. I have even referred friends who now use them and feel the same way. Really love this place!

It's worth noting that ownership of Fix It has changed since the poor reviews were left. The…read morecurrent owner was a mechanic at Campus Garage for years, does great work and is honest. I was recently recommended Fix It by Campus Garage when their lead times were too long to address and issue I was having with my brakes. They did good work quickly and didn't up sale me on anything. I will be using them more often from now on.

Previous review was immediately after the service. The general manager reached out for our…read morefeedback and along with the service manager they decided to credit our service back due to some of the work not being communicated properly. I appreciate the service manager for calling us back and offering the refund based on this confusion and our relationship over the last 15 years. I look forward to us working together again in the future.

Keisha Bailey has been great from start to finish, always available to help. And, I mean at all…read morehours due to the fact I work 3rd shift. She never once texted or called me during the day while I was sleeping and then answered all my questions when I woke up, even if it was her day off. She is the best salesperson I have ever worked with at a dealership.

Top body shop in central Iowa. Always great communication and attention to detail. Free loaner car…read moreis a huge bonus. Highly recommend this shop, they've repair multiple cars for our family, both auto body and mechanical

Great company, great team that does outstanding work! If you want to work with a body shop that…read morestands behind their work, this is the one for you. P

Eric was quick to help and it's clear that he cares way more about helping people with their…read morespecific car issues than money!!

My car door needed a latch replacement, that was done successfully. However my $300 car speaker is…read morebusted in the door that was serviced. Me and my dad replaced all speakers in the vehicle after I purchased it, I've had them for years and they worked just fine. The speakers are built to support heavy base and high decibels, my speaker would not sound how it does today if I did not take my vehicle to campus garage. Furthermore, a couple years ago I took my vehicle to campus garage because it was leaking oil. They told me my radiator was busted and needed replacing immediately, not true. Antifreeze is green oil is not green. (The misdiagnosis was confirmed incorrect by the dealership). I should've known to not to take my vehicle there again no matter how much time has passed. But, when you're desperate it calls for desperate measures. I do not recommended campus garage.

This fellow is an honest man and I can't recommend him enough. A shady mechanic would have found…read moresomething else unrelated to "fix" on my car for a high price (easy to do! my little clown car is a decade old and has suffered much in the way of UV damage from living in Texas. my inside door pockets are shattered to bits and I need to order replacement parts someday.). This guy, however, knocked out my request in 10 minutes. He found the missing bolt on my ABS system that had caused it to slip out of place, he stuck a new bolt in, and it was all dandy. He didn't charge me a single dime. Definitely come down here if you need some honest service. Friendly heads up: there isn't a lot of staff at this shop, so if you need something done *Today* Today in peak season you might have trouble getting immediate service. I was scheduled a week from when I brought my car in. In my opinion, though, it is worth the wait. You can't beat this quality service and honest business. I'll be back the next time something goes wrong!

They told me that another place in town had been offering me prices that were fairly high. They…read moretold me that they would take a look and offered me much lower price prices, and ended up not even charging me that because they said it wasn't time for repair yet, and the that part in question would still get me another year or two at least (the other place I went to previously was very vague, saying that I should probably get it repaired sooner rather than later, without giving me a firm, clear reason why).

My first Yelp review! I'm new to the area, and so had not developed any kind of loyalty or…read morerelationship with an auto repair shop. Ron's fit me in the fastest, and I'm glad I chose them. When I arrived, one of the employees was engaged in conversation with a couple...to me, a green flag that they value their client base and people return. I will be as well. I was sent a report on my car's condition, with incontrovertible proof of my transmission fluid needing replacement. That wasn't what I had come in for, but they quickly earned my confidence. Even more quickly, my car was returned to me- new coolant reservoir and new transmission fluid. In the mean time, they had kept excellent communication. I am now loyal to 'my' auto shop.

Summary at the end…read more Went to Ron's to drop my truck off for an alignment and to take the strut spacers off. Ron's told my husband they would have to charge for an inspection (don't remember getting a price), the alignment was going to be about $100, and we didn't get a price on taking the strut spacers off. We get a call later in the day saying the alignment is done and it's as aligned as it's going to get and it's going to be $170 for the alignment and that they didn't take the spacers off because it was going to be $1000 to remove the spacers. To better assist customers, they should have called us before doing the alignment if they knew or even had a hunch they wouldn't be taking the spacers off. We were told they were going to charge us 170$ plus $140 for inspection. On top of that, we have to get a new alignment after getting our spacers off since you're supposed to take spacers off first. In hindsight, we should have read yelp reviews instead of Google reviews because there were reviews of people with similar experiences. So we took my truck to Trickles and they quoted us about 600 for the strut spacers and the new alignment. We went back to Ron's and told them our situation hoping they would be understanding and they said they'll only charge us for the inspection so they charged us $147. We were also informed at the checkout process that they weren't familiar with spacers/lift kits on ford trucks, which is fine, but I just wish we would have known that before dropping our keys off with them. I'm just very disappointed in the lack of communication because we didn't need the work they did if they weren't going to take the strut spacers off. I wish we were told before they proceeded with the repairs. Summary: They should have called us after the inspection and told us the combined cost of the strut spacer removal AND the alignment. Instead they did just the alignment even though we'll have to get another one after strut spacers are removed. I give it three stars because I appreciate not having to pay for the alignment but I did not have a good time, definitely didn't want to pay $147 just to have to take my truck somewhere else. The alignment and inspection is reasonably priced if you're not getting it for no reason.

Worst dealership I ever been to. Horrible customer service and very shady dealer tactics.read more

Nice waiting area for the service department here. There's even a fireplace for those extra cold…read moredays. Clean. Staff is ok. Family friendly. Lot parking. Prices are good. I got my oil changed and the car washed, but it left a LOT of grime still on my car, so I don't think their wash is worth much(my car was pretty clean to start with&it wouldn't have taken much to actually clean it). So, for the car wash part, it gets a "1". Marcy'sDinerTantrumScale 5/5- NoScreamingKids.

Always helpful and a great resource for car issues. Body work has always been done well.read more

I recently had insurance collision work done here, and could not be more disappointed. After…read moreweeks, the alignment was significantly off and needed to be corrected by my normal mechanic. The electrical was not properly fixed; the rear passenger window does not work. Some replacement parts were installed incorrectly, and some damaged parts weren't even replaced at all. The attention to detail was very poor. Honestly I would recommend avoiding this place at all costs.