Michael Luong is my go-to agent!! Knowledgeable, constant professional, respectful, available when…read morewe need him, quick actions, dependable. Answers all our millions questions with patience and grace !!!! Like a good neighbor, MICHAEL is there !!! We already have coverage on our vehicles but bought another for our son and adding on the 3rd vehicle went smoothly. I will refer all my friends and family to Michael. He is much appreciated!!! Thank you !!

U'ilani is wonderful to work with! She was communicative, quick to respond and gave good advice. I…read morewould highly recommend her for anyone's insurance needs.

Jef is great. He is so personable. Like your talking to a good friend on the phone…read more Rates are good. Always has your best interests at heart. Truly like the commercials! Always had State Farm and always will. They are good!

Couldn't have asked for a better first experience with State Farm. Jef not all made sure I was okay…read moreand that I knew the next steps, but helped me to learn what I should do if I were ever to end up in the same situation again. I give Jef my highest recommendation.

I can't say enough good things about Amie Kobayashi at Finance Insurance. She worked so hard for me…read moreand never gave up, even when things got frustrating. She stayed positive, kept trying different options, and truly cared about helping me get the best outcome. I'm so grateful for her persistence! She did an amazing job. Laura

SO IMPRESSED with Amie Kobayashi as a hard-working, caring insurance agent. From the first call I…read moremade, asking about the increase in our hurricane insurance, she reassured me she would check into trying to find us one with a better rate . She ended up working on our policy, researching & comparing until late at night, and let me know the next day that she found one that was $1000 cheaper for us ! I have never had an agent take that much interest, or put that much time, into helping me as a client. Totally a five-star person. I just can't rave enough about her.

Whenever I have a question about our policy or claims, Kirk and Steve are always there willingly to…read moreanswer any of my concerns. If I request anything, they respond immediately. Besides being informative and efficient, they are always very pleasant and nice. I highly recommend them if you're looking for a good insurance agent and staff.

Kirk Paterson is one of the most knowledgeable insurance agents I've ever worked with. He took the…read moretime to explain every detail of my homeowners policy and made sure I fully understood my coverage options. His customer service is outstanding, and he responds quickly anytime I have a question. I feel very confident knowing my home is protected with Kirk and Allstate.

Best save for my family vacation. I'm so moved how nice people can still be in today's chaotic…read moreworld. We were leaving the country and somehow we lost our international drivers permit. We had a 1 hour time to get it done before take off. The office staff were closing at 14:00 with a whole week of hard work. I called them and they were nice enough to help me get the application rolling and everything set up before I arrive. It was the best service ever. Nina welcomed and waited for me with smiles on her face. I feel so lucky and my family gets to enjoy the vacation we planned a year ahead.

The cancellation lady was nice and good at her job. (~11am 06/29/26)…read more However, their overall customer service is so awful I had to leave and go with someone more expensive. I tried updating my insurance policy but never got a response back. I waited 2 weeks and sent 4 messages including to their corporate office which told me the Hawaii branch manager would contact me in 48 hours- a week ago. However, this is not an isolated incident. I never received my proof of insurance (and of course their app wasn't working, it's usually under "maintenance"). In August 2025, at this point I had already dealt with issues of them not being able to find my account because I had a membership for roadside assistance in a different state a long time ago. This was of course a someone's fault who "no longer works here". After, I had to find the solution by calling a branch in a different state, they disassociated my old account. Then the Hawaii branch was able to locate my account. Normally, a simple request of "Proof of Insurance", would not be an issue. But behold, in the Hawaii branch it is! I was told they would mail it to me- they didn't. I contacted their support via email as at this point I have no paper trail proving their negligence. Of course, the manager would be in contact with me in 48 hours... can you guess what didn't happen? So I message their general support again, no response. I message the sales guy, no response. At this point you start to ask, does this branch actually have employees, or are they that awful at regular customer support and lack competent management? Eventually, after several calling attempts (clearly they don't want to leave a paper trail of their lack of work.). They finally send me my proof of insurance. Since then, I tried to avoid contacting them as it wasn't worth the headache of trying to get people to do their job. However, I unfortunately needed to update my auto insurance to reflect changes of my car, leading to my statement in the first paragraph. I am grateful I didn't need to make a claim. Imagine, you get in an accident or your property has damage, then your insurance company (that you pay thousands a year to) decides they don't feel like working. Stolen vehicle? You gotta hunt down the branch manager while the cops look for your car. To be fair, I can't speak for every department. People have positive reviews for vacations, roadside assistance, and others. But, the only successful communication I had was with their cancellation department. My suggestion is to promote her to branch manager. At least she knows how basic customer service works, plus she actually responded back and provided a solution to prevent auto renewal. I can't tell you if anyone else knows how to do that since I never heard back from them (specifically management). Also, they spammed me with life insurance scam letters like 4-5 a week. That could be at a corporate level issue but nonetheless. I went with USAA because I went to their customer support and heard back within 30 seconds- might be 30 days+ with this AAA branch.

When I started, he was good, but last two years- worse customer service! Doesn't return phone calls…read moreor emails for days at the time and lies about not being at the office ( I called office after that couple times to check and they confirmed he's there) so unprofessional!

Jeremy is great and works FAST! I emailed - had a response in 30 minutes. Filled out app and sent…read moreit back. Called me and said this and said that, went over my lease and about 2 hours later I paid, had full BOP ready to go and even gave me a separate letter to submit to SBA. HIGHLY RECOMMEND!

Spoke to Christine regarding an urgent cert I needed to obtain for a property, She was quick and…read moreprofessional, got it right away. Thank you so much Christine for your kokua! So appreciate you!

State Farm notified us they will no longer provide in their residential policies "hurricane…read morecoverage" for single walled-construction homes. Ugh! Of no surprise, we were in a panic and shocked since this news came on the week Kona low hit our islands. Fortunately, JONATHAN FUJINAKA helped us secure a separate hurricane insurance policy without any gap in coverage. He quickly provided multiple hurricane insurance policy quotes. His knowledge, experience and his long-term professional relationships with underwriters helped make the process smooth. We were relieved! Mahalo Jonathan!!!

Worst company ever! I had full coverage and they continued to denie my claims and use me to pay for…read moreall their investigations. I've never had to deal with this kind of negligence with any other insurance company. I picked Island Incurance because they were local however they aren't available after business hours. With reimbursement and deductibles for everything you would have to be rich to use them for coverage. One adjuster Cynthia argued on the phone and laughed at me. The supervisor Victor refuses to lose to me and thinks this is his personal war. The most unethical fraudulent way to conduct business. Do not use Island Insurance and if you deal with Cynthia or Superviosr Victor be ready to be picked apart to the core and given as least help as possible. These people are against you not there to help and provide a service

My entire experience from start to finish with island insurance was incredibly unpleasant and…read morepretty infuriating. The agent I was assigned to was Nicole Gray. She must be their top employee if all they care about is avoiding communication and avoiding paying for ANYTHING. Thank goodness for Capri who did everything she could to help me several times. My car was hit on 12/5. I didn't get a call back from Island Insurance until 12/29, but not from Nicole herself. Island Insurance called the auto body shop but not me. My car didn't get into an auto body shop until 1/15. Island Insurance called Enterprise but not me. When I showed up to pick up a rental car at Enterprise, I was surprised to see Nicole put me in the tiniest car possible....I drive a pick up truck. The Enterprise agent was confused and upset FOR me and they confirmed that I should be put in a car comparable to the one I drive regularly. When I called Island Insurance I definitely knew better than to call Nicole directly (because it was a month later and still, 0 communication from her) so I called the main line and someone named Nicky picked up. Not sure if that is also Nicole Gray. Nicki didn't wait for me to speak but instead talked over me, ignored my concerns and rushed me off the phone. Enterprise took over the call and was able to advocate for me to get into a comparable car. Nicky was unhappy with being challenged and prioritized scolding, patronizing and reporting the agent over using that energy to help her clients. She spent more time scolding this poor girl than she did trying to help me LOL Nicole did send me an email of information I already knew from having to call everyone myself. She ended the email with the typical "if you have any questions". Well I did have questions, I sent an email back. My BABY was in her carseat during the accident. The company I bought the carseat from told me verbatim that my carseat needs to be replaced and it is no longer safe. I mentioned that in my email on 1/8. It is 2/20 and I still have not heard back from her. It is awesome to know that on top of the horrible experience and service from Island Insurance, they also don't care about the safety of babies.