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    David Chen Insurance Agency

    4.8 (38 reviews)
    Open 7:00 am - 5:00 pm

    Get a quote

    Response time

    1 day

    Response rate

    70%

    Services - David Chen Insurance Agency

    Homeowner or property

    Car and truck insurance

    Life insurance

    David Chen Insurance Agency Photos

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    use my referral link for supercharger miles and a chance to win a roadster https://ts.la/albert51845
    Albert F.

    Before I bought my Tesla, I asked my insurance carrier for a quote. I had been with this company for over 30 years and they came back with a near $3000/yr quote for 2 cars (both with full coverage). Asking around on social media, Progressive was highly recommended and Yelp said David Chen was highly rated. I asked for a quote and quickly got one. It had better coverage and was even cheaper then what I was paying for on the old insurance company.

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    2 years ago

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    11 months ago

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    7 years ago

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    3 years ago

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    4 years ago

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    11 years ago

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    5 years ago

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    9 years ago

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    7 years ago

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    6 years ago

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    5 years ago

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    5 years ago

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    8 years ago

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    8 years ago

    David called me directly and I appreciated his call. It really shows that he cares about his customers. thank you

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    9 years ago

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    9 years ago

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    10 years ago

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    David C.

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    6 years ago

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    David C.

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    9 years ago

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    12 years ago

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    9 years ago

    Great service, David is very friendly and helpful! And also it's open on the weekends, very convenient hours and location!

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    12 years ago

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    12 years ago

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    11 years ago

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    11 years ago

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    11 years ago

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    11 years ago

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    12 years ago

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    7 years ago

    Working with David was great. He is very patient and explains things very well. Highly highly recommend. Thank you David Chen Insurance.

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    12 years ago

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    9 years ago

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    8 years ago

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    9 years ago

    David Chen is a really knowledgable about the insurance business and knows what he is talking about I would highly recommend him to anyone.

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    10 years ago

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    Ask the Community - David Chen Insurance Agency

    Review Highlights - David Chen Insurance Agency

    Amie and the team helped me in a super helpful, friendly and appreciative way.

    Mentioned in 4 reviews

    Read more highlights

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    AAA Insurance

    AAA Insurance

    3.8
    (193 reviews)

    Best save for my family vacation. I'm so moved how nice people can still be in today's chaotic…read moreworld. We were leaving the country and somehow we lost our international drivers permit. We had a 1 hour time to get it done before take off. The office staff were closing at 14:00 with a whole week of hard work. I called them and they were nice enough to help me get the application rolling and everything set up before I arrive. It was the best service ever. Nina welcomed and waited for me with smiles on her face. I feel so lucky and my family gets to enjoy the vacation we planned a year ahead.

    The cancellation lady was nice and good at her job. (~11am 06/29/26)…read more However, their overall customer service is so awful I had to leave and go with someone more expensive. I tried updating my insurance policy but never got a response back. I waited 2 weeks and sent 4 messages including to their corporate office which told me the Hawaii branch manager would contact me in 48 hours- a week ago. However, this is not an isolated incident. I never received my proof of insurance (and of course their app wasn't working, it's usually under "maintenance"). In August 2025, at this point I had already dealt with issues of them not being able to find my account because I had a membership for roadside assistance in a different state a long time ago. This was of course a someone's fault who "no longer works here". After, I had to find the solution by calling a branch in a different state, they disassociated my old account. Then the Hawaii branch was able to locate my account. Normally, a simple request of "Proof of Insurance", would not be an issue. But behold, in the Hawaii branch it is! I was told they would mail it to me- they didn't. I contacted their support via email as at this point I have no paper trail proving their negligence. Of course, the manager would be in contact with me in 48 hours... can you guess what didn't happen? So I message their general support again, no response. I message the sales guy, no response. At this point you start to ask, does this branch actually have employees, or are they that awful at regular customer support and lack competent management? Eventually, after several calling attempts (clearly they don't want to leave a paper trail of their lack of work.). They finally send me my proof of insurance. Since then, I tried to avoid contacting them as it wasn't worth the headache of trying to get people to do their job. However, I unfortunately needed to update my auto insurance to reflect changes of my car, leading to my statement in the first paragraph. I am grateful I didn't need to make a claim. Imagine, you get in an accident or your property has damage, then your insurance company (that you pay thousands a year to) decides they don't feel like working. Stolen vehicle? You gotta hunt down the branch manager while the cops look for your car. To be fair, I can't speak for every department. People have positive reviews for vacations, roadside assistance, and others. But, the only successful communication I had was with their cancellation department. My suggestion is to promote her to branch manager. At least she knows how basic customer service works, plus she actually responded back and provided a solution to prevent auto renewal. I can't tell you if anyone else knows how to do that since I never heard back from them (specifically management). Also, they spammed me with life insurance scam letters like 4-5 a week. That could be at a corporate level issue but nonetheless. I went with USAA because I went to their customer support and heard back within 30 seconds- might be 30 days+ with this AAA branch.

    Island Insurance Companies

    Island Insurance Companies

    2.3
    (80 reviews)

    Worst company ever! I had full coverage and they continued to denie my claims and use me to pay for…read moreall their investigations. I've never had to deal with this kind of negligence with any other insurance company. I picked Island Incurance because they were local however they aren't available after business hours. With reimbursement and deductibles for everything you would have to be rich to use them for coverage. One adjuster Cynthia argued on the phone and laughed at me. The supervisor Victor refuses to lose to me and thinks this is his personal war. The most unethical fraudulent way to conduct business. Do not use Island Insurance and if you deal with Cynthia or Superviosr Victor be ready to be picked apart to the core and given as least help as possible. These people are against you not there to help and provide a service

    My entire experience from start to finish with island insurance was incredibly unpleasant and…read morepretty infuriating. The agent I was assigned to was Nicole Gray. She must be their top employee if all they care about is avoiding communication and avoiding paying for ANYTHING. Thank goodness for Capri who did everything she could to help me several times. My car was hit on 12/5. I didn't get a call back from Island Insurance until 12/29, but not from Nicole herself. Island Insurance called the auto body shop but not me. My car didn't get into an auto body shop until 1/15. Island Insurance called Enterprise but not me. When I showed up to pick up a rental car at Enterprise, I was surprised to see Nicole put me in the tiniest car possible....I drive a pick up truck. The Enterprise agent was confused and upset FOR me and they confirmed that I should be put in a car comparable to the one I drive regularly. When I called Island Insurance I definitely knew better than to call Nicole directly (because it was a month later and still, 0 communication from her) so I called the main line and someone named Nicky picked up. Not sure if that is also Nicole Gray. Nicki didn't wait for me to speak but instead talked over me, ignored my concerns and rushed me off the phone. Enterprise took over the call and was able to advocate for me to get into a comparable car. Nicky was unhappy with being challenged and prioritized scolding, patronizing and reporting the agent over using that energy to help her clients. She spent more time scolding this poor girl than she did trying to help me LOL Nicole did send me an email of information I already knew from having to call everyone myself. She ended the email with the typical "if you have any questions". Well I did have questions, I sent an email back. My BABY was in her carseat during the accident. The company I bought the carseat from told me verbatim that my carseat needs to be replaced and it is no longer safe. I mentioned that in my email on 1/8. It is 2/20 and I still have not heard back from her. It is awesome to know that on top of the horrible experience and service from Island Insurance, they also don't care about the safety of babies.

    David Chen Insurance Agency - homeinsurance - Updated August 2026

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