I can't say enough good things about Amie Kobayashi at Finance Insurance. She worked so hard for me…read moreand never gave up, even when things got frustrating. She stayed positive, kept trying different options, and truly cared about helping me get the best outcome. I'm so grateful for her persistence! She did an amazing job. Laura

SO IMPRESSED with Amie Kobayashi as a hard-working, caring insurance agent. From the first call I…read moremade, asking about the increase in our hurricane insurance, she reassured me she would check into trying to find us one with a better rate . She ended up working on our policy, researching & comparing until late at night, and let me know the next day that she found one that was $1000 cheaper for us ! I have never had an agent take that much interest, or put that much time, into helping me as a client. Totally a five-star person. I just can't rave enough about her.

I am a local small bis owner, and I have always floating my biz. Now, finally my income is able to…read morehelp me on big step for me to actually rent a spot. 1st challenge was insurance that was requested from my landlord with UMBRELLA! I've been struggling for 10 days and can't find any quotes that make sense or meet my needs. Trust me, I called from NY, LV, CA, to HI, Geico, state farm, 1st insurance. and those big name, you named it. But David solved the issue in just 45 mins with all the quotes and payment done. I was like WOW!!!! I am also licensed loan officer past 4 yrs, I've always sent my clients to his way. Just somehow my brain wasn't thinking straight when I actually have him as my partner RECOMMEENED!!

We made an appointment with David Chen to discuss insurance policies and couldn't be happier with…read morehis guidance and consultation. David is very knowledgeable about insurance policies and is a very stand up guy. It is hard to find people as trustworthy and genuine as he is, we really appreciated his patience, insight and time he spent with us. No high pressure sell tactics - I would highly recommend seeing him to discuss your insurance needs!

Michael Luong is my go-to agent!! Knowledgeable, constant professional, respectful, available when…read morewe need him, quick actions, dependable. Answers all our millions questions with patience and grace !!!! Like a good neighbor, MICHAEL is there !!! We already have coverage on our vehicles but bought another for our son and adding on the 3rd vehicle went smoothly. I will refer all my friends and family to Michael. He is much appreciated!!! Thank you !!

U'ilani is wonderful to work with! She was communicative, quick to respond and gave good advice. I…read morewould highly recommend her for anyone's insurance needs.

Shelli & Todd ROCK!! Todd helped us with a Certificate of…read moreInsurance for our event so quickly! Thank you!!

I've been with Shelli for a super long time, since my oldest was in elementary and now in her final…read moreyear of high school. From my life policy, car's to home insurance she's got you covered! From the first day I walked in she always made me feel at home, didn't feel rushed and always made sure I got the best policy possible. She's great at what she does! When I say I trust her I truly do. She's got that golden touch. If you ever need an agent she's the one to go to. Nelida...YOU ARE THE BEST Went in to discuss our policies for our kids and she made it so easy for us. She showed me all the different policies and what was best for us. Let me tell you Nelida she always is on top of thing's whenever an issue with our plan arises she's calls me right away and get's it taken care of. It's the point I know when the office calls us and im logging into my app or checking my email. I appreciate you both and thankyou for everything you have done for us and that's the honest truth.

Best save for my family vacation. I'm so moved how nice people can still be in today's chaotic…read moreworld. We were leaving the country and somehow we lost our international drivers permit. We had a 1 hour time to get it done before take off. The office staff were closing at 14:00 with a whole week of hard work. I called them and they were nice enough to help me get the application rolling and everything set up before I arrive. It was the best service ever. Nina welcomed and waited for me with smiles on her face. I feel so lucky and my family gets to enjoy the vacation we planned a year ahead.

The cancellation lady was nice and good at her job. (~11am 06/29/26)…read more However, their overall customer service is so awful I had to leave and go with someone more expensive. I tried updating my insurance policy but never got a response back. I waited 2 weeks and sent 4 messages including to their corporate office which told me the Hawaii branch manager would contact me in 48 hours- a week ago. However, this is not an isolated incident. I never received my proof of insurance (and of course their app wasn't working, it's usually under "maintenance"). In August 2025, at this point I had already dealt with issues of them not being able to find my account because I had a membership for roadside assistance in a different state a long time ago. This was of course a someone's fault who "no longer works here". After, I had to find the solution by calling a branch in a different state, they disassociated my old account. Then the Hawaii branch was able to locate my account. Normally, a simple request of "Proof of Insurance", would not be an issue. But behold, in the Hawaii branch it is! I was told they would mail it to me- they didn't. I contacted their support via email as at this point I have no paper trail proving their negligence. Of course, the manager would be in contact with me in 48 hours... can you guess what didn't happen? So I message their general support again, no response. I message the sales guy, no response. At this point you start to ask, does this branch actually have employees, or are they that awful at regular customer support and lack competent management? Eventually, after several calling attempts (clearly they don't want to leave a paper trail of their lack of work.). They finally send me my proof of insurance. Since then, I tried to avoid contacting them as it wasn't worth the headache of trying to get people to do their job. However, I unfortunately needed to update my auto insurance to reflect changes of my car, leading to my statement in the first paragraph. I am grateful I didn't need to make a claim. Imagine, you get in an accident or your property has damage, then your insurance company (that you pay thousands a year to) decides they don't feel like working. Stolen vehicle? You gotta hunt down the branch manager while the cops look for your car. To be fair, I can't speak for every department. People have positive reviews for vacations, roadside assistance, and others. But, the only successful communication I had was with their cancellation department. My suggestion is to promote her to branch manager. At least she knows how basic customer service works, plus she actually responded back and provided a solution to prevent auto renewal. I can't tell you if anyone else knows how to do that since I never heard back from them (specifically management). Also, they spammed me with life insurance scam letters like 4-5 a week. That could be at a corporate level issue but nonetheless. I went with USAA because I went to their customer support and heard back within 30 seconds- might be 30 days+ with this AAA branch.

Worst company ever! I had full coverage and they continued to denie my claims and use me to pay for…read moreall their investigations. I've never had to deal with this kind of negligence with any other insurance company. I picked Island Incurance because they were local however they aren't available after business hours. With reimbursement and deductibles for everything you would have to be rich to use them for coverage. One adjuster Cynthia argued on the phone and laughed at me. The supervisor Victor refuses to lose to me and thinks this is his personal war. The most unethical fraudulent way to conduct business. Do not use Island Insurance and if you deal with Cynthia or Superviosr Victor be ready to be picked apart to the core and given as least help as possible. These people are against you not there to help and provide a service

My entire experience from start to finish with island insurance was incredibly unpleasant and…read morepretty infuriating. The agent I was assigned to was Nicole Gray. She must be their top employee if all they care about is avoiding communication and avoiding paying for ANYTHING. Thank goodness for Capri who did everything she could to help me several times. My car was hit on 12/5. I didn't get a call back from Island Insurance until 12/29, but not from Nicole herself. Island Insurance called the auto body shop but not me. My car didn't get into an auto body shop until 1/15. Island Insurance called Enterprise but not me. When I showed up to pick up a rental car at Enterprise, I was surprised to see Nicole put me in the tiniest car possible....I drive a pick up truck. The Enterprise agent was confused and upset FOR me and they confirmed that I should be put in a car comparable to the one I drive regularly. When I called Island Insurance I definitely knew better than to call Nicole directly (because it was a month later and still, 0 communication from her) so I called the main line and someone named Nicky picked up. Not sure if that is also Nicole Gray. Nicki didn't wait for me to speak but instead talked over me, ignored my concerns and rushed me off the phone. Enterprise took over the call and was able to advocate for me to get into a comparable car. Nicky was unhappy with being challenged and prioritized scolding, patronizing and reporting the agent over using that energy to help her clients. She spent more time scolding this poor girl than she did trying to help me LOL Nicole did send me an email of information I already knew from having to call everyone myself. She ended the email with the typical "if you have any questions". Well I did have questions, I sent an email back. My BABY was in her carseat during the accident. The company I bought the carseat from told me verbatim that my carseat needs to be replaced and it is no longer safe. I mentioned that in my email on 1/8. It is 2/20 and I still have not heard back from her. It is awesome to know that on top of the horrible experience and service from Island Insurance, they also don't care about the safety of babies.

Patrick Tani was knowledgeable and professional. He assisted me in obtaining my auto insurance…read more Great service!

Steve was really helping in getting an accurate quote. Had bad experiences with agents in other…read morecompanies, would recommend.

I am in the auto collision side and I also have FICOH as my personal policy too…read more I have to say as the collision repaired, FICOH will pay to take care of your car being repaired correctly. Although my policy rates has been increasing its the fact that cars are getting expensive to repair due to the ADAS systems. I always recommend my clients to FICOH if they want quality coverage. You pay a little more than the Lizard but there's no comparison to coverage. FICOH doesn't use AM parts ( JUNK IMITATION PARTS) FICOH only uses OEM (ORIGINAL EQUIPMENT MANUFACTURER). INSURANCE IS TO MAKE YOU WHOLE AND THAT'S WHAT FICOH PAYS FOR!!!!

nobody answers the phone, ever. This has been going on for…read moredays. I realize they're having computer issues, but I would think you would be able to call them.