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    Jerry Lucente - State Farm Insurance Agent

    3.5 (2 reviews)
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    Services - Jerry Lucente - State Farm Insurance Agent

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    Recommended Reviews - Jerry Lucente - State Farm Insurance Agent

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    1 year ago

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    Debbie Luscombe - State Farm Insurance Agent - New home in Homer Glen? Our State Farm team is here to help before move-in day. Call our office today to discuss home insuran...

    Debbie Luscombe - State Farm Insurance Agent

    (5 reviews)

    If you need a full-service insurance company you should use Debbie Luscombe at State Farm. She is…read moresmart, informative and will give you honest recommedations for your insurance needs. I have several rental buildings, a boat, a car, a motorcycle and a scooter. She is able to handle them all. Also, so many insurance agents are on your account for 6 months and then you don't know what happened. One day you get a letter from some guy that is your new agent. You won't have to worry about that with her. She has been in business for years and is available to help you when you need her.

    First, I'd like to say that as far as insurance companies go, State Farm is above average, but if…read moreyou are thinking of hiring this woman to be your State Farm agent, be prepared for the following: 1. A grossly incompetent office staff featuring a rude receptionist who either doesn't give the agent or her team your message or if she gives the message, it's likely incorrect. 2. A battle to get a claim processed for an auto accident even when it was determined you were not at any fault for the accident (my then 5 year old understood better how the accident took place than Ms. Luscombe's staff!) 3. A long wait time for any calls back (if you are lucky enough to even get a call back). 4. A rude and clearly out of touch agent who YELLED at my wife after she called to follow up regarding a billing issue (she had to follow up since nobody from the office got the message-or so they claim). We have been long time customers of this office (my wife for over 20 years and myself for over 10). This used to be a good office, but the level of rudeness combined with the office staff's incompetence left us with no choice to switch to another local agent; at this point pretty much any other agent is an instant upgrade! Debbie: you had better find some competent office staff along with finding yourself some manners and customer service skills before many others follow our lead and go to another agent, but somehow I have the feeling that is already happening! Like the neighbor you wish would move, Debbie Luscombe is there!!!!

    Michelle Kerfin - State Farm Insurance Agent - State Farm Agent

    Michelle Kerfin - State Farm Insurance Agent

    (7 reviews)

    I switched my house and cars with this company after I received my quote from the office of…read moreMichelle Kerfin and paid my six month polices and after that the story starts with the lies and bs of this office of changing the numbers and adjusting the payment which I did pay the different twice thinking mistakes happened, but when I received the third bill for an extra $300 after the account showed it's up to date I called the office and the response is I will call you back still waiting no answer or any updated results . I will pay this because I probably have to at this point but never again with this office , stay away don't fall into their lies & bs. Absolutely the worst business ethics i've ever experienced.

    Was told a manager would be waiting in the office until 7:30 PM to release funds for my total loss…read more(as stated in the screenshot of the text message below) and while a manager was there waiting to take the paperwork nobody was able to release funds because the manager in office doesn't have the authority to and there are no Manager available to do so because all those departments are closed. So yet again State Farm has, unsurprisingly, dropped the ball. if you see my Google review you'll be able to see how this all initiated. I have continued to follow up on my claim every single day including on Saturday and continued to receive different answers depending on each person I speak to. At this point my rental is due back on Wednesday. I still do not have funds for a new car. Nobody has extended my rental, which is some thing I have been asking for multiple times, knowing this would be an issue. I am in the exact same spot that I was in when my car was deemed a total loss on Wednesday despite all of my efforts offering to go pick up paperwork from the DMV, which I was told I cannot do...only to wait for my mail to come today (after State Farm REFUSED to expedite or overnight it) which is the exact form I would've picked up from the DMV with no information from State Farm outside of my Vin number and miles that I already had. So I waited from Wednesday to today (Monday) for a paper that I could've had completed on Wednesday to expedite the process but State Farm told me I couldn't. For those wondering it is the Illinois title transfer power of attorney form that is available at every DMV in Illinois but instead I had to wait for Arizona to mail it out to me from State Farm for me to fill it out here in Illinois and have sent back. It seems State Farm is almost actively attempting to delay the claims.

    Allstate Insurance: Daniel Bertino - Allstate Insurance

    Allstate Insurance: Daniel Bertino

    (1 review)

    Jerk. Vince is an unbelievably huge jerk. I have never, ever reviewed anything online, nor have I…read morefelt the need. This man has made me feel compelled to take the time. I was insured with Vince Schmidt Allstate Agency for years until recently. I had suspicions for years that he was an ***hole as he always acted like I was taking up his time, rushed me off of the phone, and was often rude and unfriendly. A recent simple friendly request by my wife confirmed my suspicions. He blew up on my wife. It takes quite a man to raise his voice to a kind-hearted, caring woman. She was speechless about it. I'm really easy going and laid back, so we're just done with any further experiences with him. I won't even go into detail. Know that this guy is crazy! I would guess that he enjoys conflict, and I'm certain he is not a very happy person in life. JUST STAY AWAY FROM VINCE SCHMIDT!!! Trust me on this...I would call any other Allstate Agent in the area. They can sell you the same products with a smile, courtesy, and respect. I called Allstate Insurance to complain, and was bounced around. I eventually talked to customer service, his manager, and other Allstate Agents. They ALL pretty much laughed when they heard his name. It turns out he is very widely complained about, is not very good at his job, and he is a known malcontent. OK. I've warned the public. Good luck being miserable Vince.

    From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I love working within the Homer Glen community and helping them with their insurance needs.

    Jerry Lucente - State Farm Insurance Agent - homeinsurance - Updated June 2026

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