Messed up all three sandwiches I ordered. They were busy so I double n triple checked with them that the sandwiches were the right ones... Later realized not one of them was correct. The guy with colored hair working the grill/griddle is in his own world just messing things up (and was rude when I tried to confirm it was the correct sandwich...) read more

Great Service, Great Food !! The Hyannis Mall location is the BEST !! We get lunch here 3 times per week. read more

$20 for a small gluten free sandwich isn't fair. I wish they adjusted their prices to reflect other fast causal restaurants. Otherwise, seems like a good spot but may be overpriced for the quality. It's a small spot with enough seats, next to other great spots, and is a great substitute to nearby options such as Italian and thai food. I wish the staff would have more signage or explanations for their gluten free options as they said the price was less at the beginning of ordering and preparing the food, and then adjusted the price when paying. read more

Great Sandwich. Ready on time. Pleasant staff would recommend Fresh ingredients Easy to order online

Excellent Sub! I went to Jersey Mike's for a quick sit-down lunch while running errands. As soon as I walked into this Jersey Mike's I was greeted by a nice employee named Tim, who was cleaning tables who paused and said "hello, welcome to Jersey Mike's" and then asked how my day was, before he went back to wiping tables. Everyone employee in the Jersey Mikes from 2-3 pm on 11/4 was very hardworking nice. Very positive experience! read more

Jersey Mike's Subs - Sandwiches Near Me - Hyannis, Massachusetts

Great place, everything made to order in a timely fashion! The manager here is always personable and quick to finish up orders which is great when you're in a rush for lunch read more

The subs have always been good at this location - as well as the customer service. Decent value for the money. read more

Jersey Mike's Subs - Sandwiches Near Me - Hyannis, Massachusetts

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Last order for 4 people a week ago was all wrong when we arrived home. Did not have condiments on any of the sandwiches and very little cheese and meat. Not the normal quality. read more

The sandwiches we had last week there were excellent and fresh!!!..there were only 2 women handling the masses and that is a shame....these 2 ladies busted their butts to get everything out in a timely manner! read more

I ordered a steak and cheese and the shaved steak was still a little raw. The service was awful and the manager isn't cool and very rude. This place needs to turned expanded for Not Your Average Joe's to be honest read more

I really enjoy the subs from this place. The food is fresh and tasty, the service is quick and friendly, and I've always found the store to be clean. read more

Do not use the app! I was in line waiting & I thought putting in an online order would help. Only 2 employees which were extremely busy. I hit submit just as I am called next. I explained that I just submitted my order. They said they would get to it. I watched the guy behind me order, get his sandwich, sit down eat his meal and leave. There were a least 15 people after me that walked in ordered & receive their food. Tried to ask about my order but I was relegated to it's an on line order! Employee finally hands me my order & says it's 1 minute early! They don't get what happened. Tried to explain to the employee - still didn't get it. I never once raised my voice or used profanity. Employee's part shot as I'm walking out was "Don't come back!" That was just great customer service. So don't use the app to order it doesn't help & they have lousy time management. read more

So glad I don't have to travel to Plymouth to get my Jersey Mike's! Great that they open at 10. Staff is always pleasant and the subs are the best. My only request would be that they stock the Stubborn Soda in cans Not a big fan of self service soda fountain in this environment read more

Jersey Mike's Subs - Big Kahuna - Sandwiches Near Me - Hyannis, Massachusetts

Ordered twice through Door Dash and the first order was great! Yummy sub, fresh ingredients. Ordered again and the totally wrong sub was made/delivered. Hoping for more consistency in the future. Update: ordered again and the sub was perfect. Raising to 4 stars and hoping the wrong sub was a fluke! read more

Excellent bread, fresh vegetables and the cherry pepper relish is a good addition to any of their sandwiches. The steak and cheese subs are above average too would recommend read more

Jersey Mike's Subs - #7 Sub - Sandwiches Near Me - Hyannis, Massachusetts

Food is fresh and superb. The day I went, they were a bit disorganized, and for a first time visit, I was unsure of the ordering system, etc. I wasn't happily greeted, and didn't feel welcome. I try my best to be fair and honest. I'd love to go back, because the food was superb. I'll give them another chance. Worth trying for sure. read more

I feel like the food is delicious, but literally everything else is either subpar or just straight up AWFUL--including their customer service. The prices are high, but its understandable with the changing economy. The employees' behavior, however, is absolutely unacceptable. I am shocked this place has lasted as long as it has, because I have truly never seen more incompetent managers than this establishment. If you're coming here for strictly the food quality, then you'll be satisfied. If you're coming here for an all-around positive experience, then stay away, because I guarantee you'll lose faith in humanity after seeing the type of people the owners hire LOL read more

Just ordinary, nothing special and expensive for what you get. Wouldn't return any time soon.

Very good food and generous portions. Drive in is convenient. I would suggest ordering ahead, online menu is extensive!

No locations near me and I was in town looking for a quick and easy lunch to bring back to our hotel. Steak and cheese grinder was delicious. read more

Great little sub shop! Fresh ingredients every time! Made the way you want, fast, reasonable, and delicious! Friendly staff and usually plenty of parking. read more

Delicious subs and friendly staff. They're also huge supporters of the special Olympics, which I use to participate in.

Stood in line this evening for 45 minutes to order 3 subs one being a hot sub. Placed order after 45 min and was told then NO hot subs not enough help. 3 people working. This is a terrible way to run a business! Put a simple sign on door NO HOT SUBS TONIGHT!!! read more

I have been to many Jersey Mike's and this one in Hyannis is great. Fast friendly service. I got the Italian and it was made perfect. I ate in the store and it was very clean. I hope you can open one in Mashpee some day. read more

I don't go here often, only because I'm not a huge "sub" eater, but the food is good and our orders are always made correctly. Whatever they are paying these guys that work here, it's not enough!! The same guy is working there ever time I've been there and he is doing an amazing job trying to keep everything moving along. They are clearly short staffed and doing the best they can - I hope JM knows how lucky they are to have a dedicated employee at this location. Reminder to people - be kind and TIP well. read more

The wait time at this location is absolutely unreal. They do not have the online ordering system figured out by any means. Even if you order ahead, your order will likely be another 30 minutes delayed. Employees are not kind or helpful. 2 stars for food - but avoid the headache and pickup literally anywhere else nearby with nicer employees where they have online ordering figured out. read more

Went in to this shop for the first time tonight at 830 pm or so to order a simple steak and cheese sub. Was the only customer in line waiting to order. The boy on the grill told me that " just so you know, im making the last grilled sub of the night and am shutting down the grill. It is 15 min to close. " It closes at 9, not 845. I spoke to guy on charge on the phone and he said it is policy to shut down a grill (at a sub shop where subs are their capital item) a half hour before close. Even if this is policy which I guarantee isn't cuz the original boy said 15 min til close (it wasn't), the right thing to to would be to either handle it better or take the one last order before shutting it down. Very disappointing. So each night they lose customers by closing up shop a half hour early? Bad customer service at this location. Should have been more apologetic or nice about it. Not going back. read more

The staff was amazingly friendly! Loved them! Buutttt...the bowls we ordered were very skimpy. Feel it could be more appealing without much effort. Even a little more product other than lettuce. I wanted to love it. Maybe I will try again at some time. read more

We ordered from there yesterday. Shane was amazing, very courteous. We received our order in a timely manner, your staff is amazing. Shane made us feel like family. read more

Very nice employees. I ordered through the app and everything was ready right on time despite it being a busy holiday weekend. I'll definitely go back. read more

Have gone 3 times since they opened and 2 times my order was messed up. Major staffing and training issues. Kitchen seems very disorderly and work flow just doesnt exist. Tons of staff on and still seemed like people were disregarding orders as someone else's job. On top of the above, the sandwiches are honestly just slightly better than a subway, which isnt saying much, at twice the cost. Seriously with 7 staff members on for a mostly cold sub business can you at least take the time to make sure you got the modifiers correct on the correct sandwiches. A giant sub which is just a large anywhere else is $17, FOR A COLD CUT SUB! And still have a 33% average on getting it right. read more

The manager/shift leader "Leigh" maybe? That's what her visor says I think. She has a TERRIBLE attitude. Food is always good, I've been many times and only once we get the entire wrong order. However, this manager needs better training. I feel terrible for the employees under her. If you work in customer service in a fast pace environment, you should have the work ethic and attitude to support it. read more

Updated review. Kudos to the owner as the improvements have been quite drastic. My son in law wanted a sandwich from Jersey Mike's and I was hesitant based on prior experiences but acquiesced and ordered on line. Sandwich was on time and polite and rapid checkout. Well done read more

2nd time I ordered a chicken cheesesteak and got beef. Is it really that hard? Their in store experience is terrible, simply chaos.

Tried this place 3 times. The first time was the weekend they opened. Assuming they had an "opening crew" there to blow customers away! The subs were great! Such a good experience we went back a week later. Totally different people there and you could tell. The same subs were not good at all. Sometimes places have an off day so we tried again and it was still not good. The loud brown haired manager was pretty rude too. I simply stated that I forgot to put the coupon code in and she rudely replied with an, "Oh well! Nothing I can do about that!" Even though another employee stated that other managers adjust it for customers. Then when they put the subs in my bag when my order ready that same rude manager said, "Wait! Is there cookies and chips in there?!" I thought it was odd but maybe she was trying to make the coupon thing right (not expecting anything) Then when her co-worker said no she said, "Oh Good!!" I mean, I was the only customer in there mid-after noon on a slow day. I didn't ask for anything. Sometimes if you mention you forgot to add the coupon and show them the coupon they'll fix it. This lady was awfully rude for no reason. We won't be back simply on principal. Plus, the sandwiches are terrible! read more