"One hour Strategy Session" is a hard sell for personal training. Don't agree to it! I was led to believe it would show me the machines, give me some ideas for my goals. All it was, a hard sales pitch. Wouldn't take no for an answer. I walked out of there so pissed off. I was not given any instructions for the machines that I wasn't familiar with, it was aggravating!!!! Worst of it, I have to go back, cause I paid! If that sales pitch have come before I signed up, i would have walked. Congrats, you got me. But that won't stop me from trashed your techniques! read more

They are not customer focused at all. Trying to cancel is a joke and no one will talk to you over the phone. I left in May, well I thought I did and have been still billed. I emailed asking multiple times to speak to someone to resolve this and I was told no we only handle this by email. Also the equipment is not kept working properly and getting the equipment fixed seems like it is not an urgency at all to them. Stay away! I would give them no stars but the only way this will post is if I give them 1 star. read more

Despite current pandemic circumstances, I decided not to cancel my membership and was willing to incur the monthly payment even though I was not using the facility. Once Jersey Strong's Annual Fee hit my account, I drew the line and decided to cancel everything. Jersey Strong made it VERY VERY difficult to cancel my monthly fee/membership but, after much perseverance, it was canceled. However, I still want a refund on the Annual Fee and, despite several contacts with ABC Financial and phone calls to Jersey Strong, I have NOT received a refund. ABC Financial suggested that I go directly TO my local facility which I will NOT do under Covid circumstances, so I sent my local Jersey Strong a letter, via USPS, requesting a refund of the Annual Fee, but also simply asking a manager at my local Jersey Strong facility to simply call me so that we could discuss my request. I have heard NOTHING from them. Though I will ABSOLUTELY continue to pursue all possible avenues until I get this refund, does anyone have any suggestions as to how to proceed? read more

Terrible when it comes to the membership and explanation of terms!!! I was told to do the $29.99 a month and that I could downgrade to the $9.99 at any time. After a few months, I called to downgrade and they told me there was a fee, so I waited until the year was up. Then when I called to downgrade, they said it would be $99 to downgrade. This is why people hate gym memberships. This gym only cares about the numbers. They have no problem lying to sell you. Plenty of other reputable gyms out there. read more

If i could, I would be providing zero stars for my experience. I was beyond disappointed when I stepped foot into the gym, for my fourth time after receiving my membership. I was fed lies and was disrespected by the front desk, and eventually walked out while canceling my membership. My mistake was not reading the reviews on the horrible ways of a gym, if I was to read these reviews prior to joining, I never would have joined in the first place because I'm experiencing the same problems as everyone else. Planet fitness here I come!!!!!!!!! Jersey strong you have now lost 3 NEW customers to your so called gym. read more

Worst gym ever. Please DO NOT WASTE YOUR MONEY!! Since May it has been very warm in the gym and they refuse to raise the AC. I have been unable to do a hard aerobic workout since May. Everyone sweating profusely just standing around doing nothing . Front desk staff just ignores complaints. This seems to happen every summer. The heat, combined with the fact that 30% of the equipment is always defective and no one cares, makes this gym worthless. Really, go anywhere else and you will be better off. read more

Changing your name to Jersey Strong doesn't mean that you can get rid of your shady reputation of business practices. It's still the same. This is a horrible gym. Shady sales tactics and membership fees. It's way overcrowded and I can never get the machines I want without waiting. What a terrible experience. read more

For starters, this gym changed its name from "wow" to "Jersey Strong" because of poor reviews and lawsuits due to their deceitful, dishonest contracts... or so I've been told by an inside source. But this is the main reason for my negative review... The Wall location is filthy once you get up close and it seems as though the same equipment is always being serviced but never actually gets fixed. Initially, I was going to freeze my account because I got a spinal fusion which prevents me from working out for the next 6-8 months. I decided to cancel it after speaking with the manager. When I called, I was extremely turned off by the customer service and management, Stephanie specifically. She was extremely rude when requesting help with this matter. I had to call several times because I was told I would get a call back and never did. When I would call would be put on hold while the gentleman at the front desk went to and from her office asking her questions and then proceeded to give me "no" as a response every time. When I asked to speak with her, I was told she was unavailable. Very unprofessional and an embarrassment to your establishment. Needless to say, Stephanie never actually called me back so I took it upon myself to keep calling. She was just as useless when I actually got her on the phone. Rude is an understatement. She gave me one word answers in a disgusting tone and was overall very unhelpful and cared less about losing a client. I asked for instructions as to how to cancel my account because I could not find it on the website to which she kept responding, it's on our website it's on our website. Perhaps, some management training would be good for her although usually you can't change someone personality. It's unfortunate because I do have a group of people I work out with at the ocean facility however they did understand the circumstances. It sounds like I'm not the only one who has negative things to say about this girl. I will give credit where credits due. Most of the employees at the front desk are friendly, the Ocean facility is a lot cleaner/nicer and Michelle is a fabulous instructor. I believe this facility overall lacks customer loyalty but with proper training and the correct people in the managerial role, it's always possibly to turn that aro read more

No one wants your app taking space on their phone get REAL WIFI that works

0 stars if I could. If you're looking to join a gym I would NOT recommend any Jersey Strong. They have NO customer service at all! Individual branches cannot take care of any issues, there is NO number to call (if you call corporate if sends you to the website), no one can forward you to anyone on the phone or even provide you a name to contact an actual person to resolve any issues. Everything goes through email which they don't answer for months, and even then they do nothing. I should have read more reviews because they all say this same thing so don't be fooled, just go elsewhere and save yourself the hassle. I have $300 tied up in this company due to covid and no one in the company has any care. I was charged 2 days before they shut down for personal training and they REFUSE to refund my money, even though I have asthma and have trouble exercising even without a mask, even though my trainer is high risk, even though the world was shut down, even though I never missed a class and had every intention of finishing out my year, even though I am a potential carrier as I am a teacher of young students and have already been quarantined once because my student tested positive. They don't care about the health of their employees, don't care about the health of their customers, they want me to come in anyway and use my 6 classes no matter what, pandemic or not. Not a company to invest your money with. And it's a shame because my trainer was awesome and the facility was nice(the one in Ocean) but the company itself is going to cost them money and customers . read more

Overall, a fair value for the cost. If you choose to sign up for personal training, my advice is to ask for the contract to be printed rather than using the electronic keypad for signature. It makes it easier to review the terms of a financial commitment. I had an issue at first, but management was responsive and resolute at correcting the problem, which is reassuring. The trainers and the staff at the Ocean location are friendly and helpful, and many of the class instructors are hard core, and an excellent value for the cost. read more

After cancelling memenerahio because of rising prices I received an email from Jersey Strong saying we want you back. After a few emails about time and price, which was good. $0 Enrollment/$9.99 a month with yearly fee due in May. I emailed before going inquiring about any other hidden fees. I was told there would be a $17.99 activation fee. Thought this was a good offer. Made the trip and Stephanie the general manager whom I was speaking with all along said, "Oh your a former member, when where you here? I said I just cancelled membership January 15th. With that she said,"Oh you have to wait 3 months or you will be charged 49.99 to reactivate." Why on Earth didnt you see this before you emailed me in the first place? Especially after I inquired a few times about hidden fees. Never said oh we will waive fee, so I left. Never going back there again! Maybe the left hand should know what the right hand is doing!! They sought me out and it wasn't worth my time!!! read more

I went to jersey strong on r35 for a free 5 day trial and ended up signing up for a small fee every month. (In order to get this "free 5 day trial I had to sign up-scam) i was offered a free personal training session and mentioned i was possibly interested in signing up but was unable to afford it at the time. Trainer Jim Goetz informed me that to lock in a spot i needed to give credit card info but would not be charged until i attended a session. Not long after I had moved out of state sent a copy of ID and informed fhe gym i would no longer like to be a member. I never used these personal training sessions. I was told they could not accept the copy of My ID to cancel and i was then charged a few hundred dollars for sessions and membership i did not partake it. Jersey strong is a scam and based on lies as their contract mentions they would refund and cancel membership upon receiving proof of move/address. read more