I joined in March and paid nearly $1,000 upfront. At the time I signed up, I was told this payment would cover my April, May, and June gym dues, as well as my daughter's and my pool membership for the entire summer. I was also told that my monthly dues would resume in July. Instead, I have received multiple emails claiming my account is past due and adding late fees. When I asked the employee who signed me up to provide a copy of the agreement or documentation confirming what I was promised, she refused. For over a month, I have repeatedly called and have been told to speak with Shanon. I have left at least five emails and five voicemail messages, yet I have never received a response. When I log into the member portal, I see a balance due with no explanation. I have requested callbacks through the portal and still have not received any response. To make matters worse, every time I go to the pool, I am stopped and told my account has been flagged and that I need to contact the front desk. It is embarrassing and has made both my daughter and me feel unwelcome. We simply wanted to make sure our account was paid correctly and avoid late fees, yet we have been treated as though we are the problem. I eventually had to cancel the debit card I had on file after it was charged for dues that I had already paid in advance. Based on my experience, I strongly recommend not keeping a debit card on file. This entire situation has felt incredibly frustrating and, at times, like a scam. The accounting department has failed to resolve a straightforward issue, and management has been completely unresponsive. I do want to say that I love the pool. The staff there has always been friendly, welcoming, and professional, and the facility is clean. My daughter loves spending time there, and we plan to continue using the pool each summer--but only without a payment card on file because I no longer trust the billing process. Unfortunately, I will not continue my gym membership because I have lost confidence in the accounting department's ability to bill members accurately or resolve problems when they occur. My hope is that someone in leadership reads this, contacts me, explains why this has been handled so poorly, removes the incorrect charges and account flag, and finally resolves my account. read more

Do NOT get a membership at the "new" Atlantic Club...or Genesis or whatever it's called. The gym has decreased significantly in recent years under new ownership yet they seem content to charge exorbitant prices for EVERYTHING. The indoor basketball court has been cut in half, members have to pay $25 a guest for the outside pool, etc. Bad quality yet more expensive?? That a losing recipe. For context, I had been a member going back to the late '90's. Done. Screw this place. read more

Overpriced and poorly kept. They kept charging my credit card after months of cancelling my membership. Facilities and member services were highly disappointing. read more

Cancelled my my husbands membership and additional chair massage end of March. Told that they would charge additional for the next 30 days. Instead they charged an additional 3 months for membership. So instead of talking to the person that cancelled it they deny it was done.If you look at overall reviews of this there seems to be a common complaint. No paperwork is given at the time you close it. I would seriously reconsider joining this club as reviews about this practice are not good. read more

Last year, the air conditioning barely worked or was out of commission for almost two months. One would think it had been permanently fixed after such a long time. But no -- the a/c is once again non-functioning and I am told that they are working on a new system. But the front desk is unable to provide a time frame. What?? I can't be the only one complaining. This is a premium-priced gym. While I'm forced to complain here, pls also take note that the bathrooms could be better cared for -- I cut my hand twice on a toilet paper holder that was wobbly for months. The two baths in the treadmill area need to be cleaned throughout the day, or at least more frequently. And some of the equipment goes unfixed for way too long. I am reconsidering my membership. read more

Since Genesis took over the club is going downhill. Atlantic Club had a maintenance man in the AM - gone. Company who cleans up and cleans towels - lessened. People who work front desk fold towels now. Things not working - frequent. Looks like the club was acquired by Genesis to cut costs to make money. read more

I have been a member for over 25 years, beginning in Manasquan and then transitioning to Red Bank in 2005. I visited Manasquan for the first time in several years today and I was shocked at the level of disrepair evident everywhere in the club. The men's locker room was particularly disappointing, and the showers were frankly unsanitary and covered in mold. What was once a lifestyle club with immaculate facilities is now substandard to the $29/month clubs. It's embarrassing to be a member of the Atlantic Club now. read more

just took a great HIIT class! love this place and all the people! It is also very easy to book classes and swimming lanes online!

Something's Gotta Change. This place used to be great--but it's falling apart. * Amenities? Barely hanging on. * Bathroom stalls? Broken. * Upstairs AC? One day a sauna, the next a freezer. Karen, the trainer in charge, means well but takes it too far--yelling at members and threatening to revoke memberships for working out with friends. The new owner, Genesis, isn't listening. The "new" equipment feels outdated, and the club's vibe is fading fast. The staff is kind--but they're stuck watching the place spiral down. We deserve better. read more

Have played tennis here on and off for years. They don't enforce timing so very often you'll have someone lingering after their time is up on the court, or breathing down your neck when you still have 5 minutes left in a lesson. Instructors are mostly pretty good. They come and go frequently which is inconvenient and disruptive. We have made 4 asks within a month to just have someone call us to schedule and they just do not ever follow up. This has happened many times over the years. If someone wants to spend money with you, why are you forcing them to chase you down? I wish there were someplace else in the area. read more

PLACE OF NO NO is always the answer to simple requests 1. my trainer left. I want a refund. 2. they put me with a new trainer who injured my knees and back after several sessions & requests to stay focused 3. turn on tv in ladys locker 4. print out of class schedule 5. can you tell me when steam room in ladies locker witLL be fixed 3. my trainer left and I wanted to cancel. no well out yo room asked for simple things like a hard copy of this clas read more

Fancy. Expensive. Cool but now I'm priced out of participating. I wish I had access to the racquetball courts and tennis and pool. But alas. The rich don't care and the clubs like these keep raising prices. read more

im a long time member and am watching this place deteriorate. the locker rooms are disgusting- parking is impossible- i feel sorry for new members who are joining- save your money and go elsewhere! i had to utilize complex pool while repairs were being made on indoor pool- ladies locker rooms out there has no GFI outlets- hair dryer was plugged in and lying in a wet sink- lawsuit waiting to happen! its no longer a pleasant experience - i have notified administration but nothing changes read more

I have been a member for many years and the effort that goes into the client experience at the Genesis Atlantic Club is simply fantastic. As soon as you arrive, smiles all around greet you at the Front Desk. These wonderful folks multitask many responsibilities while the phone rings continuously, you will always be met with a smile and a kind word. Kind of like Cheers without the cocktails, Where everybody knows your name!! And They're always glad you came..after that, the facility and the staff of true professionals are consistantly the Best of the Best read more

The front desk staff are rude, unprofessional, and gossip about the guests that members bring to the facility. I didn't realize it was so slow since ownership changed that making comments was factored into their salary. I refuse to give my hard-earned paycheck to a gym that employs middle-aged gossips at their front desk. A kiosk can do a more respectful and efficient job than what their current staff is. read more

Very nice gym and facility. I have always like this place. but things has changed and became more inconvenient to always have to reserve spots at classes or get towels from the front desk. Price increase was expected due to inflation but I wish they just kept providing the same service. its still the best place to go to in the area but somethings i feel like i am paying more for less. otherwise good gym read more

After being away from TAC Manasquan for many months due to illness, I returned this evening....I did so with some trepidation after reading the poor reviews!! I was completely shocked at what the club has become!! It is gorgeous, clean and newly painted! The ladies locker room was brightly lit and clean. The work out areas, again were brightly lit, freshly painted and clean! New and better machines and equipment were everywhere! The front desk staff, mainly Kelly and Jenna , were courteous, helpful and accommodating! Thank you for all the changes, keep up the good work!!! read more

Love the cabana club! Was like being on vacation! Kate and all staff were kind and hard working!

Although at first the property seems large, upscale and impressive once you are a member and can get a more up close look you begin to see something else. A parking lot full of potholes and you may spend 15 minutes searching for a spot as if you are looking for a spot at the beach on a summer day. The locker rooms are not very clean. Showers are old and often moldy. The filtered water fountain in ladies locker room has not worked for the past 8 months. The only water available appears to be tap. There is not signage that states it is even filtered. Much of the gym equipment is very old. The temperature is very cold even freezing. They are definitely trying to save money. I also cannt believe they have the nerve to charge extra for massage chairs with how expensive they are. What finally set me over the edge was having the pickleball center falsely charge my card and being told I must wait 4 weeks for a refund. This place is not worth the huge monthly price!! read more

Fantastic place with LOTS of different activities, classes, and lots of space. VERY expensive. Yes, they have many small towels for gym use, and larger ones for the locker room and showers, pools, etc. I don't use any tennis, pickleball, or the group classes. The Spin classes used to be GREAT and may still be. But my schedule has changed... One would expect a parking lot with less potholes and legible parking space painted lines; but the parking lot and the grounds keeping has been neglected. There is an appearance of high class but for what they charge, the pool area is rather old...the weight room has mostly older equipment; they do seem to be updating some of their bicycling and treadmills, etc..but they are so slow at it....they are always a couple years behind with their equipment updates....Why should Work Out World have newer and better equipment than The Atlantic Club...????? It seems management is currently seeking to save money. Maybe something about the clientele: Older people and their grandchildren home from college. Unfortunately many of the classes' time scheduling are not suitable for my schedule...if I didn't have to work, I'd be golden! It seems the ones I wanted to do are when I work. The trainers on duty are often talking amongst themselves, or on their phones...as often as they are putting weight room equipment in order...they will certainly answer your questions about certain exercises, or how to use equipment All the employees are courteous and very friendly and helpful. The clothing/gear store doesn't have much I can use. Mostly women's apparel and accoutrements. There is a point system that I have yet to figure out...one accumulates points for purchases and just checking in at the front desk. Men's locker room: Although there are plenty of lockers, the layout is horrendous, and I hear about it almost every time I am in there: Not enough room to dress. The rug is nasty in the locker area. Someone replaced an old shower nozzle with a nice newer one but left the loose spigot handle sitting there without fixing it. There must be an attitude of indifference in the workers... I really like the place, but for the amount they charge....OY ! Yes, it is cool to see lots of expensive cars in the parking lot, but don't their owners care about how TAC is going downhill? read more

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UPDATE: The tennis leagues here in Manasquan are very competitive. We meet twice a week. Playing mixed doubles is a little easier than singles , but most of the leagues are doubles not singles, due to the high cost court times. Of course in the summer they are cheaper. We kicked butt today: 6-4, 7-5, 6-1. read more

Genesis Health Clubs - The Atlantic Club Manasquan - Gyms Near Me - Manasquan, New Jersey

I have been using Yelp for 6 years, this will be my first bad Yelp Review which is reflection of how poorly run The Atlantic Club is. The membership services at Atlantic Club are horrific and borderline fraudulent. My membership expired 8/31/20. I am continuing to get billed from the club on a monthly basis. I have reached multiple times to staff members to put an end to this and I still continue to get billed. Additionally, this gym is not worth the money. It is extremely old and run down. It looks like a relic of the early 1990's. The locker rooms are very dated and the equipment is extremely old, so old that there are tears in the upholstery. Furthermore, it gets very crowded making it unbearable to get a good work out in. DO YOURSELF A FAVOR AND REQUEST A TRIAL MEMBERSHIP SO YOU CAN SEE THIS ATROCITY FOR YOURSELF. DON'T MAKE THE MISTAKE I DID OF LOCKING IN A 1 YEAR MEMBERSHIP AT THE ATLANTIC CLUB! read more

If you need to relax then the Atlantic Club is the place to go. I had massage and facial and pedicure. I recommend Logan for a spa pedicure and Carmela for a facial. read more

Just clean the pool!! It will increase membership and go a long way. It's old so it needs every night vacuuming and scrubbing a little bit on the sides. When you clean it where a mask so you can see what is going on. Thank you read more

Absolutely horrific customer experience. AC operates with such arrogance as it relates to membership renewal process. The COO thinks he's running a fortune 50 company and not a local wellness center supporting a local community. My family's been members for 8 years. My wife's decided to leave after not using the club for 6 months. AC has a sneaky " evergreen" renewal clause, it automatically renews for a full year, and refused to let her out of a contract she had no idea she was in. They saw on the computer she wasn't using it for half a year and automatically renewed it. For myself, post COVID-19, the very reasons I remained a member they have discontinued. Locker room access, towel service, basketball court, sauna. The monthly fee has stayed the same ! It's now a basic gym with zero premium attributes. Be very aware of this place it's culture once you are in is all about greed $$$$ and arrogance read more

The customer service, member service has deteriorated dramatically over the past few years. Tried calling GM Kevin and owner Pat. Never heard back after multiple attempt ls. Quality of services, member benefits went way down while prices increased annually and sometime twice a year. We finally gave up our membership and joined another club. With so many places to choose from this isn't worth the high price and aggravation. read more

This club is ok, certainly overpriced for the services they offer but they do have the only pool in the area. The issue tat has me on the verge of quitting is the fact that they do NOT have high definition televisions in the cardio area. Only 1 tv is high def and that is dedicated to their,"MyZone" campaign which is basically an overpriced heart rate monitor. I sent 2 emails to Kevin McHugh, Erick Arias and Jan Vasys a few months back and received ever so polite of a brush off. They promised to,"look into this" yet nothing has changed. Well at least nothing has changed regarding the tv's. In fact, they laid an entire new floor in the cardio area in 3 days recently. Yesterday a lovely woman at the front desk listened to my complaints and promised to call me today (she didn't). She asked me, in my opinion, why this situation exists. Someone is either to cheap or to lazy to fix it.At almost $150/month i don't think this request is unreasonable. especially considering all the $19.99/month clubs have more and better tv's all with high def read more

Dirty, no towels in locker rooms, old gym equipment..... Don't leave anything valuable in locker, it will get stolen!

Excellent Pickleball program with coaches on staff. Kyle and Mike are amazing and super patient and super affordable. highly recommend them and their club. read more

Fantastic place! Tennis, indoor and outdoor pool, juice bar, great clean gym with latest equipment! Oh I just love the enormous hot tub in the ladies locker room! This place is great!!! read more

I would have given 5 stars but recently, they've shown that customer service is not their top priority. I've been at the club for less than one year and since then, they have discontinued services that were supposed to be part of the membership. In addition, the women's room sauna has been broken for 3 months. And members were just notified that despite the decline in services, they're increasing member fees starting in March 2019. Three weeks ago, I sent a professional email to the COO, Kevin McHugh, and the CEO, Patricia Laus, to discuss these changes and express my disappointment. Neither have responded. read more

Pool Membership! Boy have things changed at the Atlantic Club! The pool is dirty, the people are rude and the lounge chairs are dirty and full of holes. I am sorry I joined for the summer! It use to be so nice prior to covid now it's a disaster! read more

Liked the club. The ladies spa has hairy issues. Seems every time i went there's a wad of hair trapped by the steps. I asked about it and a special man? is supposed to service it. Yup. Sometimes they tell you to move from pool for their classes or to not splash.? Yup. But hopefully that wont happen again. The outdoor pool is very nice but last summer the filter was broke and that was hairy for two weeks but then they fixed it. Yup. Thank goodness! The Service staff are excellent. Had great outdoor food service. The work out machines get crowded and the free weight area is small but people looked happy there. The lockers get crowded and people are sometimes a little rude and use their cell phones by /in (yup) the ladies sauna/spa I think I'd like to try Red Bank to see if it is better. read more

Great gym. Finally upgraded equipment and it makes a big difference. Spa like bathrooms.

There is nothing like their Manasquan facility in all of central Jersey in my opinion. I have been coming here for many years and have always taken full advantage of everything they have to offer, from excellent group fitness classes, to the multiple pools, hot tub, steam room, basketball court, tennis lessons, etc. It's worth the $100+/month if you really enjoy using it and appreciate the sense of community there. Once you're a regular, you truly become part of the Atlantic Club community which includes feeling at home with the fitness instructors, trainers, and other members. I have been a member at many gyms in the past, and I never felt so at home as I have with TAC in Manasquan. The only reason I gave it 4 stars instead of 5 is because they could do a better job at replacing old/falling apart fitness equipment/accessories, like mats, and it would help if they switched the lockers to have digi-locks instead of having to bring your own locks. Other than that, it is a super clean facility with towels available in the fitness areas and locker rooms, cafe, places to lounge and hang out...really can't complain. This is a home away from home! read more

An impeccably maintained facility, Atlantic Club offers a large, well-equipped gym, nice swimming pool, spa, and a state-of-the art tennis clubhouse and courts (indoor and outdoor), among numerous other options. Tennis courts can be found in three separate locations on the property. The grounds, which are beautiful, are extensive, and there is plenty of parking. Staff were very welcoming and helpful. All-in-all, a great place for tennis or almost any other recreation. read more

I was a member for over a year and accumulated over 1,000 points from doing social media check-ins and making purchases at their juice bar. A few months after I canceled my membership, they would not let me redeem my well-earned points. When I asked them about this they told me their policy had changed. They had let me redeem some of my points after I canceled the 1st time I went in but the 2nd time I went in I'm being told about this "new policy and could not longer redeem them." I was considering going back and joining their other location instead where I would be able to go more to get my money's worth. After this event, I would not ever go back and don't recommend them. I paid over $1300 during my time as a member and I was entitled to the $50 in gift cards from the points I worked hard to earn. Who knows what policy they would randomly change next. read more

I like it. It's got everything you want and more in a gym. The people are nice. There is even an outdoor pool with a bar that serves food/drinks to u at ur chair/table. If your looking for a place that blasts music and has kids with metal through their tongues and eyelids at the door this isn't for you. Lots of classes. It's huge. They have daycare, basketball, racquetball court every conceivable thing you can imagine in the gym you want. There's even a top rated beauty salon and a chiropractor's office there if u want to use it. read more

Not what it used to be. Used to love it. Limited services compared to what they used to have and when inquiring about the return of service everything is "in the near future." Save your money and go to another local gym. Not worth paying for the lack of amenities. read more

There are 2 racquetball courts just off the main lobby with an active racquetball membership. Yet, the courts are poorly lit, the doors are loose and there is water damage along the front left wall. De-lamination and even holes are present in the panels, but it has not been corrected. With the cost of the membership at this club, why aren't these minor repairs performed? read more