This business is hardly worthy of any stars for a review…read more
My fiancé and I are planning a very low budget wedding, as that is what we can afford. There will be no extras, just the enjoyment of having our friends and family there to share our special day. When I received an email from Melissa Murphy on behalf of Digital Photography regarding specials on wedding photography, I was pumped. We are to the point where we have to consider just having guests take our pictures, as hiring a professional like we originally planned is not in the cards. Digital Photography boasted "Save $1,000 on wedding photography / hd videos" if you reserve on or before Black Friday on November 29th. All day photography and hd video package only $895. They also advertised their other packages as being quite affordable. The basic Silver package (1 photographer, 4 hrs/2 locations, edited images on DVD, rights to print forever, online viewing 60 days, 5 (8x10) + 10 (5x7) prints) for only $275 after discount! Even the Gold package (the next one up) for 8 hrs/3 locations was only $550! I was overjoyed, and couldn't wait to find out more about the business, it's gallery, and basic personality of the photographer. We could maybe have a photographer after all! At a price that we might actually be able to squeeze in for a mere $275!
To my dismay, I called and received a cocky, rude gentleman at the other end of the phone. I asked if it would be possible to find out if our wedding date was still available before we started researching Digital Paradise as a possible vendor. He asked my name and wedding date, then proceeded to ask me which package I wanted. I explained I had received an email detailing the wonderful pricing I was excited about. I mentioned the I liked the idea of the $895 photography and hd video package but I felt like we for sure would love the basic Silver package for $275 as I was pretty sure we could work out a budget for that. I wasn't sure if we could do the $895 price.
He proceeded to tell me that he would NOT be interested in booking that package for that day, it is a prime date and "chuckling" tells me, "that's just not a lot of money." He says it's a lot of work, he's the one that does all the work, he has people calling about booking the Gold and Platinum packages for $1400. So he will not be interested in booking my date at a price that I can afford, as he laughed and talked down to me. He says he books 1 wedding a week, and he will not book mine on a prime weekend to only get $275.
Digital Paradise: Why do you advertise great deals for wedding photography that you will not fulfill when inquired upon? Why do you talk to potential customers with arrogance and disrespect? Why did you tell a potential customer that you are not interested in booking her wedding date because the price that YOU chose is not enough money for you to spend your time working on? Why do you talk to me like you know me? You do not know me, my economic situation, nor do you know my personal situation. I can't believe I was excited to believe that I may be able to afford photography to complete my dream wedding, only to be brushed aside like a speck of dirt. I'm sorry I am not able to afford a PLATINUM package, I am sorry that I called to inquire and perhaps book a wedding package promotion that YOU advertised, and most of all I am sorry that I even called to give you a chance. I will take my business elsewhere, and so will everyone else I speak with as I help them plan their special day. Photographers should be excited to document something for their clients, not laugh and push them aside, declining their inquiry about booking because it is too much work and not enough money. Basically, I wasn't worth your time.