Worst fight ever! Flight 2926, leaving out of Tampa Florida. Flight was suppose to depart at 8:08 PM. Flight was delayed, new time 9:21 PM. Leaving out of gate A14. Called 1-800 JetBlue, on hold for over an hour, to be told that I have to put my complaint on an email, but you only have 900 words to explain, so that did not work. Tried to call Corporate, but they direct you to the 1-800 number. Flight was overbooked by 4 seats. It was to put staff on the plane. That took an hour. When finally boarding the plane, the two flight attendants were rude and yelling at passengers. I was in the front row. I had one item with me (pocketbook). I placed my pocketbook underneath my seat, because there was no cabinet space above me. As one of the flight attendants was walking down the aisle, she stopped and said to me you need to put your bag in a cabinet. I proceeded to tell her there was no room. She became extremely rude, telling me "don't you listen", didn't you hear the announcements, and proceeded to be extremely nasty. Then said you have to check it. I said no, she said just wait, walked away. With in minutes I had a gate agent trying to intimidate me. " he said you have to check your bag, and you can pick it up at the carousel at JFK. I said no, this is my pocketbook, that has my money, credit cards, and my medication. I said I paid for this seat, plus extra for extra space. My pocketbook should be above me. He then proceeded to be very harsh, and mean. I then said find a cabinet with space, he then found a space in row 5, I was not happy, but complied. I was not able to have my pocketbook above me, because the flight attendant had her bags in the over head cabinet. As we are sitting on the plane, waiting to take off, it takes another hour to get staff to work the flight. A man in a yellow vest trying to convince the fight attendant to work. Which I was able to hear the whole conversation. "Everyone's pressuring me to work it. It's not fair, I haven't eaten all day. They told me it's illegal to put me on this flight." "Why should I suffer because crew service doesn't know what to do "? "They should have pulled them earlier." " They keep on just asking her." "If they fly me back to Boston I will work it." Overheard saying "offering a day off " and " what are they supposed to offer?" Then the man with the yellow vest got on the speaker and announced that we all must depart the plane. As we are getting ready to leave the flight attendant was extremely nasty to a passenger that was next to me, she was yelling at this passenger to the point where she started to get in her face. Never have I experienced this type of behavior and the rudeness that came from these employees by JetBlue. When the other flight attendant pulled her back by the shirt and said it's not worth it. Now we are told they are awaiting another flight to come in, so they can have a crew. The same man in the yellow vest said "it's 99.9 percent that we will get on the flight. So now it's 11:00 pm and we are all waiting, everyone very upset. No places open to get food. We finally are getting ready to board the flight again, when a gate agent comes over to me and another person, and said " the one flight attendant that is continuing with the flight is very upset and feels a certain type of way is looking for any reason to get you thrown off the flight, and she can do it, so just be aware and careful. In flight, in the first row all 3 TV's did not work. I asked once and was told they would reset, passenger on aisle seat also asked about the TV, flight attendant said I will try to reset, then said if it doesn't work, I will not try again, you will have to just deal with it. Middle seat was not occupied so tried that TV to, and it also was not working.This whole experience was uncalled for, and very disturbing. We finally took off at 12:45AM and arrived in JFK at 3:23 AM. This experience was horrible and some what traumatic and traumatizing. I am very disappointed and disgusted on how I was treated, on how many people were treated on this nightmare of a flight. read more

JetBlue is ruining my vacation. Flight to NYC was cancelled and delayed for 24 h, and now flight back home to Florida is cancelled. I called customer service and I am on hold for 20+ min so far. Their solution is to fly back in TWO days!!!! I hope they go bankrupt ASAP read more

DEAR JET BLUE...What happened? I booked flights through your code share partner American Airlines. I paid for flights which afforded me the right to book seats. I went online and the Jet Blue website did not allow me to complete that task. I called 7 times over a two day period and waited on the line for up to four hours each time. No customer service. No-one to talk to. Nobody cares. I was really surprised that Jet Blue has devolved into this ... Because I wanted to be sure to have decent seats I decided to take a cab to and from La Guardia to see if I could book seats there. I ws able to arrange for seats at the airport but I should not have had to spend two hours and $70.00 to get back and forth from Manhattan to the airport in Queens. This experience has been a big warning that buying tickets on Jet Blue in the future brings with it the unfortunate fear that when customer care is needed it cannot be had. There are other airlines that answer the phone. Hope that things will improve at Jet Blue and when it does I will try the again. What a waste of my time and money. read more

Uh oh! From the perspective of a level-headed, cooperative passenger, you'll have to step up the service if you want to maintain growth. There was a front passing through at Newark, so a small delay was expected, but not a 3 1/2 hour one. There was clearly an equipment/flight crew issue. Wasn't expecting jet lag flying to FL. I've sworn off the competitor at your price point...so have others. I'd pay the extra $ right now for the greater service. Please change our minds. Thank you for your consideration. read more

Jetblue is now in terminal A at LaGuardia airport - what a dump. This used to be the old marine air terminal, it's small and has horrible air circulation. I honestly thought the entrance to this terminal was a Manhattan court house. It's very old school looking - we're in a new age - JetBlue needs to step it up. This move is clearly a downgrade. The place resembles a soup kitchen - well at least IMO. read more

How is it possible that all airports for safety reasons require us to maintain possession of our bags but as soon as you get in the plane it's a free for all? This is so in safe I pay for a seat and stowage for my bags and this airline allows people to place their bags anywhere, how is it possible that the airline can be this inconsiderate to their customers and unsafe? In today's environment how can you be this unsafe JETBLUE? Disappointed and angry that you care that little about your customers!! Always late and always rude staff with a sense of entitlement! read more

Rude/ sincerely not good services flight 1284 4:55 pm on 02/15/21 seat 20E I will never ever take JetBlue again I booked this flight because I THOUGHT you guys were the best even if I just paid $41 dollar .... so I get the airport I got up to the customer service just to ask if the seat that I originally had was a window seat Due to health conditions ... I have real bad diabetes so the gentleman advised he was ready to please come back in 5 mins I get back and he says I have a window seat for you but it's 5 rows behind I took it cuz I thought is was a window seat I don't want to be in the in the end row because there's a lot of movement and people coming in and out of there seats when I get on the flight looking for my seat and I realize ones I get there it wasn't a window seat but an end seat witch I requested or else I would have stay in my seat that was an window seat already so I waited to everyone got on flight gentleman started telling me I was a liar and he had gave me the chair that I had requested and my diabetes didn't mean anything my first flight since panic started and this is how I'm treated them one of the flight attendants told me that I was gonna be charged for them putting me in first class ..... I told her I didn't request first class I just Requested a window seat just cuz I won't even drink anything or eat or even Risk getting up to use the bathroom just so I'm not exposed to anything .... I never experienced this ever just cuz some ppl put more money into first class doesn't mean people need to be treated this way .... I will never fly with this company ever again I was so mad I cried cuz I was unable I was willing to get off the flight and book another airline but I felt so sick to my stomach..... thank you but no thank now my carry on is all the way in the tail while I'm sitting In first class and I can't get my bag till the end every flight attendant was rude and no helpful all I wanted was to sit by the window and get to my destination safe ... think about would I change from sit 20- to sit in the back on 25 if it wasn't a window sit come on DOESNT make sense your customer service sucks ... next time I decide to fly out will be when I get my vaccine ........ sincerely not a happy customer ... read more

My wife and I both come from other airlines where we have loyalty points still holding us back, but due to available routes and cost we have started flying on JetBlue recently. . Most recently we took a trip t New York City for a funeral. The flight out was uneventful which is considered to be generally a good thing. The flight back was another story though. Our 9:36pm departure boarded late, sat at the gate for a long while, and eventually we were notified that there was an issue with an electronic component and that the technicians were working to repair it. After what seemed like a long while we were notified that the problem could not be corrected, and the plane was going out of service. We would all have to return to the terminal while they tried to find another plane for us. . Another plane was found for us, and we moved to another gate to await boarding. The plane had just arrived at JFK and had to be cleaned and prepared for its unscheduled trip. Again, we boarded, sat at the gate for a little while, and were eventually told that this plane had an issue with some exterior panels and the mechanics would be looking to repair it. Somewhere around 1:30am the pilot notified us that the problem had been corrected, there was final paperwork to complete and we would be on our way. . While the overall experience was less than ideal, the crew on the plane continued to smile and take care of us. Once we were underway we were given complimentary snacks and drinks, and after than Isabel and I were even able to sleep a bit. The passengers did a mostly good job of staying positive and just working through it. JetBlue did its thing and came through for us by getting us home. Shortly after we arrived in San Juan PR we each received a apology email from JetBlue with a $75 credit that can be used for future travel. . So - a possibly too long story just to say that we travel often and know that things can go wrong, but so far, we are happy with JetBlue and will very likely fly them again soon. read more

My flight to Florida from NYC was slightly delayed by 10-15 mins because of harsh storms but jet blue trying to make up by offering a free movie on the plane and a bottle of water for everyone. Cheap flights! Good snacks. Love the Terra chips. They do have WiFi for free. I love the NYC crew as the Hispanic American flight attendant was crystal clear on the speaker and had a big smile as she passed around the snacks. She hooked me up with an extra bag of chips. ;-) read more

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I recently took a trip returning home from vacation via JetBlue and my flight was delayed an extra 40 minutes due to computer maintenance issues. upon landing, all passengers where told via announcement to pick up their luggage at carousel 9. We got to carousel 9 and waited over an hour for our luggage to come. It never did, so upon goin g to complain they tell us that our (the entire flight's) luggage had been sent to carousel 4. i contacted Jetblue regarding my poor experience to see if they would extend me some kind of accommodation for my inconvenience and the rep told me that if I'm. entitled due to maintenance issues, id be emailed. i asked what about the inconvenience of having to wait for over an hour for my luggage because it had been sent to a different carousel than was announced, she said that the flights are listed at the carousels as if the mix up was my fault. i contacted the Better Business Burreau to seek help and JetBlue's response was that BBB has no jurisdiction over them and if i'd like to further discuss to contact them directly. I responded by letting them know that I did contact their company directly regarding and their response was not up to par at all, in fact, they acted as if they didn't even care about my poor experience. I even gave them my flight info and still haven't gotten a response. I will not be recommending family or friends to fly JetBlue moving forward. Their customer service is AWFUL. I am very appalled and disappointed with how my poor experience was handled. read more

I like JetBlue but my minor is flying by herself so a whole different ball game. Check in was easy. Whew. No long line for security another whew but she did have to be patted after scan because her gold hair beads tripped the scan. The lady was nice and quick. So she wasn't uncomfortable. Once at the gate the process could have been better. She should have been able to board right after the people with disabilities but yet she was last to board. Didn't help with my anxiety nor hers. There's an unaccompanied minor form that's needed to fly. Someone is supposed to return 1 of the 3 supervisor initialed copy to you once the plane takes off. That didn't happen. They were going to give me something else but just in case I had made an extra copy before hand and they wrote all the pertinent information on my copy. They guys at the gate were helpful and reassuring with this but still it was nail biting for me. read more

I have never flown JetBlue and now I never will. A friend had points that were expiring and offered me a free round trip from LGA to ORD. She made a July reservation for me way back in December. I was going to have one stop in each direction and the flight times were not very convenient but, hey, it wasn't going to cost me anything. Then yesterday, I received a message from JetBlue explaining to me that my return flight was now going to be an overnighter that left at 11 something PM and got into LGA the next morning. This came with a disclaimer stating how much JetBlue cares about their customers and how they do everything they can to make them happy. Really? I tried the change-of-flight option but there were no other possibilities. Then I checked American Airlines and found a round trip with two direct flights (that take a little over 2 hours in each direction) for $187. I would have to be totally destitute to have stuck with JetBlue. I'll save on a few other things so enjoy my trip and not risk getting sick, thank you very much. read more

12 hour delay from Jetblue on Sunday out of JFK. I waited 12 hours in that airport on my birthday. The initial issue was that we were short one flight attendant, they spent 3 hours "waiting on the new flight attendants eta" but they had never even found one. That crew timed out and "there was a mechanical issue with the plane" they moved us to a different gate where we no longer had a plane or a crew. They found us a plane, pilots, and a flight attendant. None of the information made sense. How did they find a new flight attendant for this plane but not for the other. After about an hour they found 2/3 remaining flight attendants and we only needed one more. A nice gate agent volunteered to be our final one and told us she just needed approval from a supervisor. She called to get approval and couldn't get through. There was no one to approve her in the airport. After 5 hours at that gate. The crew that we did have timed out, as did the plane, which I didn't even know was possible. Finally they sent us to our 3rd gate. They needed to find us a new plane and crew AGAIN. We were scheduled to take off at 8:30pm. 8:30pm hit and we were still waiting on a pilot. Finally at 10 he arrived (thank god the crew didn't time out). It is not the pilots fault, he was given short notice, nor is it the flight attendants, or crews. I'm not sure if it was a problem with the training of the people handling this issue or if they were not being given good information from an even higher level. But I do know that they had no urgency with this issue and we're not giving us reliable information. And it is for sure a corporate issue. They gave us a 100$ travel credit which is the bare minimum that they're allowed to give. Finally we took off at 10:30 and did not get to our final destination until 2am. I was with a group of 40+ high school seniors waiting eagerly to arrive on their senior trip. They missed almost a full day, I felt horrible. For a while it looked like they were just leading us on and our flight was going to be canceled so I booked myself one for Tuesday, 3 days after I was supposed to arrive (which I then had to cancel). It was truly astounding how awful the experience was. And again, it was my birthday. I have had bad experiences with Jetblue in the past but this put me over the edge, I will not be flying jetblue again. read more

I normally love Jetblue, but I am considering switching to fly other airlines. I fly from LGA to Orlando at least once every couple of months. I'm not sure what's going on but 9 out of 10 times my flight is always delayed. I was suppose to be on a flight on 8/2 to Orlando, but my flight was completely cancelled. I have now missed a wedding rehearsal because they could not get me a flight out until 8/4. I also missed my car rental booking due this this cancellation! There was also no comps on any type of refund back to paying customers for such an inconvenience. JetBlue really needs to set up their game. Next time I'll be flying Delta. read more

Smaller JetBlue terminal than I'm used to. Not that many charging stations. Always plenty of friendly JetBlue employees around to help, though, as usual. read more

Always on time, always clean, most space, best entertainment options and reasonably priced. We fly a few times a year, and we absolutely love JetBlue. Every other airline we ever used, and don't anymore, has delays and cancellations and longer lines at the terminals...........We're big fans of JetBlue read more

This refers specifically to Jet Blue Vacations, as I believe Jet Blue airlines is excellent but were quite disappointed with Jet Blue Vacations. We booked two JetBlue vacations to Orlando over the past few years -- taking grandchildren to Harry Potter stuff in Universal Studios. The first trip was wonderful, without problems but this August it was very unpleasant and JetBlue Vacations was quite difficult to deal with . When we realized the flight wasn't leaving Sunday night (never informed by JetBlue vacations) I spent hours on the phone, waiting, finally rearranging, to make up for a flight that didn't take off on Sunday night. We finally got a flight Monday morning (JetBlue vacations did arrange that but only after I called them-- they never told me of any problems) and arrived in early afternoon, missing 2/3s of a day and we had to pay for the first night to keep our room (or else we were told we would have no room). Along the way an apparently helpful JetBlue Vacations agent got us a new flight (and told us the seats) but I later discovered we had no seat albeit a very helpful Jet Blue Mosaic agent was able to get us seats -- but interestingly we couldn't get our boarding passes on our apps but the helpful JetBlue Mosaic agent was able to get us registered etc -- thank you JetBlue Mosaic, shame on you JetBlue Vacations. Note that after many complaints and calls, I got a sympathetic agent and I was reimbursed for the extra flight costs I encountered. read more

I'm giving one star because there is not option to put none. First our flight was delayed 2 hours, that wasn't a problem didn't mind the wait. But when we were on the line to board one guy grab my bag because they did not had any more space inside for carry on. He did not ask my permission he just grab it and in a bad way told me that there was no space, then the flight attendant approach me telling me that it wasn't their fault that we were the last people to board the plain (we were waiting for two hours!!) I told her that they should count how many bags people had because it should be space for everyone's carry on. They took the luggage of 9 people and storage it without any consent. Now we have to wait so we can have our luggage on the freaking airport and loose time. It really sucks! read more

i wait 15 minutes on hold to speak to a customer service agent, and when i explain my situation i get hung up on. Way to go JBLU

This has got to be one of the worst airlines canceled my flight due to "weather" and then messed reservation through my hotel and customer service was really bad NEVER AGAIN BOOKING THROUGGH JETBLUE read more

The flights are constantly getting delayed and the departure wait is very long. The flight attendants are nasty and don't give any detail to what is happening. They lie and act like they have no information about what's going on. This is not the first time this has happened. Just take my word for it, DON'T FLY JET BLUE! read more

I get that it's freezing outside - but the JetBlue terminal at LaGuardia is WAY TOO HOT - EVERYONE IS COMPLAINING. No one is doing anything. Turn the heat down 10 degrees!!!!!! read more

On July 23, 2018, I was impressed with JetBlue's airport staff at LaGuardia and West Palm Beach as well as the flight crew of Flight 299. As thunderstorm --across the U.S.'s east coast.--, cause multiple take off delays, landings at alternative airports and planes circling for an hour at a time, these JetBlue employees maintained a calm professional demeanor as they tried to answer each passenger's questions and growing frustration. This --and the extra leg room-- is why I always try to fly JetBlue. read more

3 stars from getting me to my destination safely. 2 stars removed for charging me twice for a seat upgrade that wasn't worth it. I was exhausted and could not sleep during the flight because my seat did not recline. The staff could also be a little nicer. I felt like I was being directed to a prison gate at 6am, just rude. Long story short, never again. read more

Jet blue just sold me a snack that expired in 2013 on a flight from palm beach to LGA. Seats were filthy too and tray tables had watermarks on them from the previous passenger/s drinks. read more

Jet blue was a horrible horrible airline through this most recent storm in New York.. the entire airport was closed and they were telling people who were stranded to leave. They had passengers loaded in the plane on the tarmac for 5-9 hours.. flights were supposed to leave Tuesday last week and the soonest rebook date given was an entire week later. How is that acceptable at all. Stranded in New York for an extra week jet blue refused to help with lodging or food. People had to max out their credit cards just finding a place to stay.. DO NOT FLY JET BLUE THEY WILL LEAVE YOU STRANDED WITH NO HELP!!! read more

Today I am traveling from New York, Laguardia to Tampa, Florida on Jet Blue airlines the customer service when checking in and when getting my seat assignment before boarding at the gate has been terrible. Very disappointing! read more

Most horrible customer service in the world. I wish I could give them a negative number. These morons first made us buy upgraded seats so we could sit together. When we arrived at the airport an hour before departure they were already boarding. I knew it was going to be a problem right then. We got to the gate twenty minutes before departure and they had already closed the plane and refused to let us on. This was for a 6:30 am flight out of JFK to ORD. They can't get us on another flight until 5pm. We told them to cancel our reservations and refund our money. They tell us they can only give us travel credit. I'm screaming at this idiot... We are never going to fly on JetBlue again. She tells me we can transfer the credit to someone else. I said ih yeah... So we can bestow a horrible travel experience on our friends or family. The plane was supposed to land in Chicago at 8:04. It landed at 7:19. Some assholes wanted to leave early at our expense. There was another woman who stepped out of line to buy a coffee and while she was buying coffee they loaded and closed the plane. Her daughter will now not make it to Chicago for a competition. NEVER fly JetBlue. I'll be filing formal complaints with the FAA and the NY Attorney General. read more

Pathetic. 2 hour delayed flight and very rude staff. They let people in with pretty big carry on bags and they couldn't make space for everybody's bags. I was one of the last people to board since the number of my seat was very close to the front door. Actually, I was one of the last to board because I respected the row numbers that the crew instructed that should board. Well, while getting in they we making people check their bags because the lack of space. I didn't want to check mine because I only travel with carry on for a reason. I didn't have time to wait for bags on my arrival. Well the crew members took my bag from my hands against my will and gave me a ticket and made me board. They said that this was my fault since I was one of the last to board. Very disappointed since Jet Blue used to be my favorite Airline and I usually recommend it to everybody. I hope they treated my suitcase nicely because I didn't pack for checking it in. I didn't put any lock on it and I had my makeup and glass items inside it. Terrible service really. read more

We flew on jetBlue last night from LaGuardia to Orlando - the flight was 2 hours late (weather up and down the East coast was wonderful - as far as I know). So we arrived into Orlando at 1:13am instead of 11pm. Not one word of or hint that "gee, we're sorry" or any apology from jetBlue whatsoever. It was as if being 2 hours late is totally fine and normal. I asked a few of the crew members what caused the delay and was given vague and nebulous answers, one did mention something about a mechanical problem, but did not elaborate before running off. My girlfriend had to go to work this morning (we arrived home at 4am). Another thing is the announcements sound rushed and I feel like they should send some of them to announcing school, very rushed and has a just-get-this-announcement-over-with feel. Could hardly hear the captain during the flight. On a positive note, the legroom is very good - no complaints there and the free snacks are decent and it's nice to be able to have Dunkin Donuts coffee and many airlines do not seem to offer iced tea. The overhead compartments seem to mysteriously fill up and I found myself putting our carry-on luggage several rows ahead of where we were actually sitting (so if we sat in row 24 - our bags were over the row 20 seats). I could swear one announcer said "Thank you for flying Je-Blew". While waiting for the plane the overly loud announcer was a bit sarcastic saying the seat # is next to where it says "Seat" on your boarding pass - it felt like the young lady was talking down to the passengers. Finally, ending this on a positive note, jetBlue is good for non-stop flights (rather than, say, Delta or AA/US Airways) - to/from the NY area at least. read more

Had a flight from NY to Palm Beach at 4pm and the flight kept being delayed with no explanation but there is maintenance issues on this plane and 3 other planes at this terminal. After 3 hours of delay they finally offer adults some cheese nips and water. We finally get on our flight 4 hours later and the crew on flight 761 from LGA to PBI were not very considerate of the passengers after the huge inconvenience. This was not a full flight and we asked if we can move one person to the next row so that we can be a little comfortable and they flat out and said NO! You can pay for the seat if you want it. I understand that the seats are $50 more but there were 3 empty rows that we're unoccupied! I must say that as of lately that the flight crew are in the same category as the crew from Spirit airlines. They need to take more customer service training and learn how to be more understanding to a Customer's need. JetBlue went from being #1 to not being my favorite. read more

Thank you Jetblue. My niece who is a college student at university of Florida was stuck in Tampa in anticipation of Hurricane Irma. We scrambled to find flights for her out and finally found on Jetblue. While many others carriers started canceling flights out of Tampa two days before the storm, Jetblue did not. I called customer service to make sure as my fear was they would be stuck and stranded at the airport during the hurricane if her flight was cancelled ( basically the last flight before the Tampa airport would close) and they assured me that JetBlue would not leave anyone behind and would assure that they would get everyone out or provide a safe shelter in case of mechanical failure. They were very reassuring and comforting on the phone. I am grateful that they appreciate their customers this much. She is now on the flight and I am very grateful. Thank you Jetblue for not only keeping your word, but for not charging an exorbitant amount of money during a time of crisis. read more

Jetblue is by far the best airline! I have flown them all and unless you are a platinum member of an airline the service is not very good. Jetblue treats everyone great and the televisions on the planes are a huge plus. read more

By far the worst experience with an airline yet! My 4 kids and I were delayed 5 hours because of "weather" it was lightly raining. They then decided to cancel after those 5 hrs of sitting there because the pilot was tired and hey didn't get another pilot which is ridiculous! They had no flights available for days and days for me and my 4 children no one tried to help?, honestly no one cares at all that We lost time away from our family, and such an inconvenience. They finally got us a flight at an airport almost 3 hours driving away from our house 3 days later, huge inconvenience again. No compensation and no one tried to make this any easier-they aren't nice or helpful at all! Spoke to a supervisor said she would call me back to help, she called hung up as soon as I answered and never called back again-she got to show her supervisor that she called me since it was prob recorded-didn't even get to speak to me. Just awful experience ! How can an airline treat people like this just about every one I dealt with supervisor included did nothing to try to help me and my kids get on a flight-bottom line! No one cares. I won't be flying jetblue again, they don't deserve my business read more

i hate jet blue. worst customer experience. left standing at kiosk for 5 hours. no one helps you. lost days pff my vacation. never booking through this airline again. . read more