Got me there. Tv on board.Lovely flight. Great pilots. Even with all the turbulence. Easy to choose American

Flight canceled with no help what so ever. No customer service desk. Baggage service office didn't know where our bags are and gave us incorrect information. No assistance with finding a hotel. No vouchers. I won't be flying American nor recommending it. read more

I really like American Airlines but to make your trip go smoothly and not be treated like a commoner you need to know a few basics. 1. Get the American airlines credit card. Very well worth the perks. Free checked bags on all domestic flights. 2. Priority check-in 3. Priority seating at no charge. 4. Free cocktails! 5. Priority boarding 6. Your checked bags come out first! You get all of these perks with your card. Now that makes for a great experience! read more

American Airlines - Headed home. - Airlines Near Me - East Elmhurst, New York

I rarely leave reviews like this, but my experience with American Airlines during a recent international trip was extremely disappointing. I was traveling from DFW to Cancun for my daughter's wedding, one of the most important family events we've ever planned. Instead of a smooth trip, we experienced multiple delays and cancellations throughout the day--six total disruptions within a 24-hour period. This included repeated gate changes, long waits, and multiple rebookings that kept us in the airport all day. After finally boarding a late-night flight, we pushed back from the gate and sat on the tarmac before being returned to the terminal due to conflicting explanations about the aircraft issue. The communication from staff was unclear and inconsistent, which added to the frustration and confusion. On top of that, we were traveling with a foot injury, and had to repeatedly move between terminals using Skylink more than eight times due to constant gate changes. Once we finally arrived in Cancun, we had already missed a significant portion of the wedding festivities and lost a prepaid night at our resort due to the delays. There were also issues with baggage handling. Our luggage was misrouted, and one bag arrived damaged with missing items. The baggage claim process was not handled professionally and staff were not helpful in resolving concerns. Overall, the experience felt disorganized, stressful, and lacking in customer care during a very important trip. I understand weather and operational issues can happen, but the level of disruption and communication failure made this experience extremely difficult. I hope American Airlines improves communication and customer support during major disruptions, especially for international travelers with critical time-sensitive trips. read more

I appreciated the flight detail confirmation text and email leading up to my flight with American Airlines back to Chicago Illinois. The confirmations not only reminded me of the actual time of my flight, but when I could check-in, as well as delays and gate changes. Rather than download the American Airlines mobile application, I visited www.aa.com where I was able to check-in for my flight early, as well as send my boarding pass to my email in the process. As someone who had just a carry-on bag with me, it allowed me to head straight to TSA rather than to see an American Airlines agent once I arrived at LaGuardia Airport - LGA. As for my airport experience, TSA was not crowded at all despite it being a New York airport. I always dread going through security because of the possibility of congested lines, but all went smoothly! The only things I removed were my belt, hooded sweatshirt, baseball cap, laptop computer, and my bracelets placing each item inside either the bin, or my sweatshirt pocket or in my carry-on bag. After that, I was well on my way to locate the gate. The American Airlines gate was easy to find, thanks to posted signage within the terminal; it appeared professional with a well-maintained seating area in comparison to other airlines I have flown out of. I rarely encounter boarding areas with clean seats and no trash left behind, which is just hard to unsee. I loved that there were charging outlets that worked because it gave me the chance to charge my cell phone before boarding my flight back to Chicago. That long commute I took from downtown Brooklyn to get to LaGuardia Airport took its toll on my cellphone battery. The flight back to Chicago was delayed, but I was updated via email as well as Google with changes that were made with the flight, but thankfully nothing longer than an hour. Even with a delayed flight, the boarding process was very organized and professional, which is all I can ask for. As for the airplane interior, I loved that the seat was spacious enough to where I could adjust myself while seated. I had an acceptable amount of foot space to where my military-style backpack could fit underneath the seat in front of me. Even though I had plenty of time to recharge my phone, I was very grateful to have a USB and charging outlet within the seat just in case. While onboard the flight, I attempted to get some rest during this short flight back to Chicago, but my attempt was unsuccessful. I had a middle seat and had the fear of drifting off to sleep and leaning over on one of passengers on either side of me. Each time I drifted off, I woke up instantly which made it terrible attempting to rest on flight, tehehe. Also onboard, the only communication I had with the flight attendants was the boarding flight hello, as they gave out drinks and snacks, and the airplane departure "thank you" and "goodbye" greeting. In closing, I am very open to choosing and recommending American Airlines to a friend, relative or colleague after this experience. Safe travels, and blessings to all that read this review. ~Have courage. Be Kind. ~ Thomas G read more

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Is American Airlines my new favorite airline? Booked a roundtrip ticket between LaGuardia and Minneapolis during President's Day weekend and the total turned out to be less than $250 which is crazy. I also appreciate that the flight there is only a two-seater per side so there's no bad/middle seats. They moved 3 out of the 4 people from the back row to first class which was very nice of them and so I got to lay down flat on the seats and sleep which was amazing. On top of all that, they checked in my bag at the gate no question when I asked. Usually I feel like this request causes some contention but it was genuinely such a smooth process. I may think about flying American more after this great experience! read more

American Airlines - Flying over Minneapolis! - Airlines Near Me - East Elmhurst, New York

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Rude manager. Had the nerve to talk back to me and my family when we asked for info on when the next flight cancellation would be. If i could give her one star i would. Should not be allowed to work in a customer service industry. read more

American Airlines - Rude AA attendant with an attitude issue - Airlines Near Me - East Elmhurst, New York

I have been going back and forth from Pittsburgh to New York every month or so. I like American Airlines the best overall. In all my flights from Pittsburgh to New York & New York to Pittsburgh I have never had any issues at all. The flights all left on time and arrived on time or early. In the future I intend to only use American Airlines unless there is a problem getting flights. read more

Flights always getting delayed, just not worth it. No direction and no guaranteed refund if they don't let you on the flight you payed for.

Probably one of the worst airlines, but they have the best direct routes from the airport I travel in. The planes are old and uncomfortable, average to below average service, pricey for what you get. They're constantly pushing their credit card. I find their loyalty program even with platinum offers little value for what it takes to get there. read more

Love this airline when traveling to Miami, they have direct flights and are always organized and punctual. Never had flight delays. The seats are a bit small on the flights and so are the restrooms but not nearly as small as JetBlue flight bathrooms. The seats are smaller on AA though. read more

American Airlines is my airline of choice of my frequent travels from DFW to LGA. Courteous agents. Heads up with weather forecast for planning to change flights. With quick turnarounds, a quick wipe down, instead of a thorough cleaning, in cabin seats. When sitting in first class recently, tastier and more appealing meals have been served. I am grateful for continuing in taking my AA flights. CHEERS! read more

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Today: 8/22/25 at the AA gate. Time of flight (AA3015) 9:21am EST from LGA to ORD to arrive 11:00am CST. If the tall bald female gate staff weren't so rude and used her bullying force over me and treated another passenger with bags 2x as big as mine (my bag was the personal item size for Frontier Airlines 11" wide X 17.5" tall X 8" deep even with the wheels), I would not be rating AA this 1 star. But unfortunately there is this one gate check person who is not only a bully but she is rude and picks and chooses who she is respectful towards. The woman and man in front of me with the bags 2x as big as mine continued to argue to keep her bag on the flight vs get it checked for baggage but the staff did not threaten w the nasty attitude to not let her on the flight. But for me? She quickly threatened at the first 3 seconds of me asking her nicely and respectfully to keep my personal item bc it fits under my seat along w my handbag with enough room for my feet as well bc I am a minimalist... she promptly threatened that she would rebook my flight to another one and I would be stranded at the terminal. So I stopped asking nicely showing her that my bag is clearly the smallest rolling bag of all bags. But the other woman kept asking and insisting til the minute she boarded the flight but did she get threatened with the nasty attitude to be rebooked to another flight or get chastised? Not at all. Seems apparent to be a bias here just based on my looks and ethnicity bc there's clearly more reason for the bullly to bully the woman who never stopped insisting while I stopped at the gate. Staff like this should not be here and need to do a job never dealing w people bc it makes AA look terrible and makes me want to avoid flying AA bc I would rather go back to Delta or United or even Spirit or Frontier. I fly all the time almost every other week and the staff always see how tiny my bag is and totally get it that my handbag plus my luggage fit under the seat. But this bully just wanted to push her weight on me and I really have a horrible taste in my mouth especially bc she treated another person w much more respect and never said a rude or nasty thing to her.. just stayed calm and told her the bag needs to be checked. This bully needs to be fired for many reasons and I am sure no one cares to do anything about this bc people assume Yelp reviews are written by ppl who are jaded or unhappy or cruel for an outlier reason or bc they are entitled or just want to bash someone or business but that's not me. I give most places 4/5 stars bc I know how hard it is to do customer service and wait on tables and first of all be kind and humble. So this is definitely not coming from a mean biased critical entitled Yelper. I am here to warn people that people don't deserve to work for a reputable airline or any airline that promotes customer service bc she is definitely not qualified. I hope a manager and regional manager sees this and looks into it bc it's not okay. At least I said it here. Karma already gets you back if people don't care to notice or handle things. read more

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American Airlines customer service is SOOOO BAD! We had a direct flight from NYC to DC and it was cancelled due to weather (not sure where because the agent said she didn't know). We were rebooked the next day on a flight with a stop in Pittsburgh. No compensation for the trouble. No hotel to stay. When we came back the next morning for our flight, the kiosk didn't recognize we were rechecking our bags and tried to charge a bag fee. Had to wait in line for special services and the agent who "helped" us told us never to use a kiosk when a flight is cancelled and rebooked. HOW WOULD I KNOW THAT??? This whole experience was awful and costly. The agents were rude and American will be my last choice going forward. read more

Very disappointed with American Airlines business class. When I asked for help lifting my carry-ons into the overhead bin, the crew refused and told me "we don't do luggage." My bags were left in the aisle while I struggled with two minor children. One flight attendant name Yvette even called me "obnoxious" for asking for help. For the price of business class, the service was shocking. Definitely not the experience I expected. read more

American Airlines - Confirmation of my flight with two minor kids - Airlines Near Me - East Elmhurst, New York

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Guess some airlines are just going down hill. Finally taking some time to see family. All I wanted was to watch a movie to find out sorry no WiFi If airlines are not going to put in the WiFi .... Then why the heck did the get ride if the seat TV for a movie.... So just no longer think of the customer. Something so simple could have gone a long while (Guess cleaning is just too hard for some if that is why they got rid of them. Ever hear of quick Clorox wipes ) read more

I avoid American unless it's non-stop. I've run to catch a connection too many times with my bags. Today's flight, I keep getting delay messages. Good thing my final destination is Raleigh. Only reason they are a 3 is because I've had a couple of smooth flights over the years, I do like the update communications and they finally turned on a bit of air on this stuffy, hot plane. Can't place any blame on the crying babies. read more

American Airlines - Airlines Near Me - East Elmhurst, New York

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Another great flight in/out of LGA using American Airlines!!! Service at the airport was great... Checking in was a breeze, as I use their app to check in and since I use a carry-on exclusively, getting to the gate was quick. All the AA staff I encountered were friendly and helpful, as they typically are when I fly in/out/through LGA. Overall - I enjoyed this trip and I'll continue to use AA! read more

American Airlines - Gate 30 - Airlines Near Me - East Elmhurst, New York

American Airlines is horrible. My account got hacked. They stole 46,000 miles. They told me to obtain a police report I did that then they told me that's not enough. We need a complete copy of the police report. Meanwhile, the NYPD only gives out accident reports so I had no way of getting the police report and they told me that it's not good enough and they never will give me back my miles this way How am I supposed to get a police report if the NYPD will not provide one for me this company sucks American Airlines. You should be ashamed of yourself. I get hacked and I have to pay the penalty because you people did not protect my miles in my account. read more

American Airlines - My police report - Airlines Near Me - East Elmhurst, New York

Lots of late flights these days. Airport staff try. They get a lot of grief from passengers. The staff are typically nice. Have not lost a bag in hundreds of flights on American so that is a huge plus. They are usually gentle on my bags. Priority checkin is usually fast and painless. I enjoy the perks of Executive Platinum so Ill keep flying American. read more

Im flying to Greece right now. They gave me the smallest glass of champagne. Hoping this gets me through my flight #yolo #ongreecetime read more

American Airlines - Gonna black out on the plane - Airlines Near Me - East Elmhurst, New York

Frequent flight delays, poor customer service, and outdated in-flight technology. Delta and United are far ahead in reliability and onboard experience. Not worth the frustration. read more

Absolute Dumpster Fire of an Airline American Airlines turned a 3-hour direct JFK Miami flight into a 40+ hour travel nightmare and then had the audacity to shrug. Flight canceled. Rebooked. Canceled again. Zero help. Zero communication. We were rerouted through St. Thomas for no reason other than pure incompetence. Then the real horror: Trapped over 3 hours on the tarmac Bathrooms stopped working and were locked People were throwing up Pilot and crew admitted they had no idea what was happening Constant lies of "just a few more minutes" This violates DOT rules, but American Airlines clearly doesn't care. Missed our connection. Stranded overnight with no hotel, no food, no staff, and no answers. Customer service straight-up lied, disappeared, and refused to help. We paid hundreds out of pocket while American pretended this was "weather." It wasn't. Their solution? Flight credits. No refunds. No accountability. No shame. This airline is a disaster of incompetence, negligence, and contempt for passengers. If you value your time, money, or basic human dignity--do not fly American Airlines. read more

American Airlines often gets a bad rap. I'm not singing their praises but the truth is they are no better or no worse than most of the other airlines. I mostly fly American because I live in St. Louis and they have the most choices. I had a very rough round trip recently from STL to LGA. Sad face. read more

American Airlines - Nothing better than an inflight Diet Coke! - Airlines Near Me - East Elmhurst, New York

I have been trying for two days now to complete boarding info online. The site took my husbands info but not mine! I was the purchaser of the tickets? After toggling all over the site, jumping thru numerous hoops TWICE, still cannot complete the needed info for me to fly today. After all of that a pop up occurred stating "we are having problems with our site, WHAT? Tell me that before I spend two hours on the totally frustrating site. Do Better AA! read more

If I could give it a half star I would. Been flying with American for nearly 10 years and this was the deal breaker for me. No longer will I consider flying with American Airlines no matter how cheap the ticket will be. I would rather spend more money on a company that cares about their customers than to ever fly with this airline again. What I can understand is, a canceled flight, it's a part of flying no matter which airline you choose. What I don't understand is the lack of customer courtesy from this airline. Not only did I do my part and show up to the airport on time, check-in, check my bag, and make it to the gate on time, I get a message an hour and a half before I am supposed to board saying my flight had been canceled. Again, I understand delays, cancellations out of the airline's control. Policy or not, this whole "we aren't accountable" mentality is absolutely GARBAGE. The cancellation was not my fault either, yet I had to expense another $200 hotel, another $75 taxi ride back to the hotel and the taxi ride back to the airport, a $40 bag check fee (that I did not get refunded), American paid absolutely nothing to credit me for the cancellation. First I was told that it was due to weather by one representative (yet somehow an aircraft to the same location was departing right after mine as well as hundreds of others), then I get told it was due to aircraft congestion... The worst part of the experience was trying to get my checked bag back from the airport, "it'll be a 3 hr wait, or you can get it in the morning." So instead of paying for 4 taxi rides, I decided to get it in the morning, "Okay, I'll call your bag up and you can pick it up here in the morning." Still frustrated but not letting it ruin my time, I buy supplies I needed out of my bag (toothbrush, toothpaste, underwear, etc) another $25 spent on this cancellation. In my frustration, I cancelled my American Airlines flight because you wanted to put me on 4 different planes with 2 stops to make it home, and bought a return ticket with Delta. I arrive at the airport on schedule, go to pick my bag up and wouldn't you know it, they can't find my bag. Lividly outraged by the lack of competency of the staff who told me they called the bags up yesterday, they loaded my bag up and sent it with the flight I had already cancelled the night before, so again I have no bag. Even better, I was at Terminal B to get my bag that supposedly was going to be there and had to turn around and walk all the way over to Terminal C. My point to this letter is not due to your staff (at least partially), it is due to the fact that you would rather nickel and dime customers with a poor satisfaction rate as well as put that kind of pressure on your employees to handle it for you than to provide service that makes your customer feel like they should only be flying with your airline. Why would I want to continue business with a company like that? It could have easily been resolved with a credit to the account, but keep your money, keep your refunds, keep all that selfishness, keep all that "we understand" propaganda bs, I will be flying with the companies who take care of me as a customer not as a dollar bill. read more

The terminal was spotless, and the gate attendant (I believe her name was Janif) was incredibly welcoming and accommodating. We didn't want to head home yet, but she made the whole process as easy and pleasant as possible. read more

Very disappointing experience. Flight was canceled and I had to book a hotel, fly into a different city the next morning, and then uber home two hours. I was then denied reimbursement for any of these expenses. Not the first disappointing experience I've had with American. Will not be using them again. read more

Wow, the new B terminal at Laguardia is NICE! American dominates a large portion of this with about 3 huge check-in, baggage drop-off lines. It's modern and clean and new and snazzy. American was easy as far as check-in today, baggage drop, and breezing through TSA. AA's seating on planes are shrinking, along with everyone else's as they try to maximize the amount of people they can cram in. I was appalled when I sat down in row 16 with my husband (we both weigh under 150lbs) and saw that I had approx 4-6 inches between my face and the seat in front of me and couldn't even bend, squat, or do anything to get into my book bag if it was sitting on the floor in front of me. LOL. It's almost laughable... I don't think they can get much smaller.... No major complaints today - although our flight was a bit delayed - we were happy to make it home without major incident. read more

They actually don't deserve any star ratings because this has been the worst experience. The airline misplaced my luggage on a short flight from Buffalo to NY. This happened back in July of this year and I still have not gotten my luggage or any contact from the airline with regards to what or where my luggage might have ended up. There has been no resolution, response or anything with regards to my luggage. The airline took my carry-on luggage and checked the bag in on the flight and from taking the luggage at the gate to getting on the plane my luggage was lost. American Airlines clearly takes no care or responsibilities for other people's belongings. ​ read more

Could the staff here be any less helpful? The staffer at the Miami gate looking after the standby people (36 of us) hardly said two words to anyone. Why they couldn't better explain things is beyond me. Then, at gate 28 yesterday, I ask the AA staffer a question about the flight and she says "I don't know anything! I just stared 30 minutes ago and all these people are asking me questions!" Wow, excesses me lady! These AA employees really need some attitude adjustment or be fired. Good luck people. read more

American Airlines - Airlines Near Me - East Elmhurst, New York

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Pros: + AA has a huge part of Terminal B + While there was a lot of growing pain during the last few years with construction, it has gotten significantly better since the renovations + Cons: - Lots of check in counters IG: QueenOfAdventureNYC read more

Has the worst customer service and doesn't care if passengers are stuck at an airport. Worst communication. I would rate them less than one but unfortunately we do not have that option. read more

I am an American Airline miles and credit card member. I'd been flying this airline for a while but this is the first time that we were bouncing back and forth first to two boarding gates then ended to the third one. We understand the reason for the 2 hour delay was due to weather condition but why did we go back and forth for different gates. Don't they know exactly where our plane location is? A bit disappointed for todays departure. The captain told us of the travel time. He brought us safely and kept his promise. He somehow compensated for the trouble/s we encountered earlier. I would say AA is still a reliable aircraft. Will I still fly with AA La Guardia. Of course. Yes. Not because the trouble happened today would be happening again tomorrow or there after. There is and should always have a course of action not to repeat the same mistake. read more

I was taking a trip to NY on American Airlines, I knee American airlines had new sanitizing procedures in place, but I an extra step; I suited up with my face mask, sanitizer, face shield and gloves and headed to NY. I did my research on American Airlines flights to NY, but NY is one of the states that is taking this COVID real serious. They make you get a COVID test three days prior to traveling to "The Big Apple" and they text you everyday for 14 days (sometimes more than once) to be sure you don't have any symptoms. Not only do they have pre-travel requirements in place with texting and documents to fill out, but they have Military personnel in place as you deplane to make sure you fill the form out of you didn't do so in advance. If you're planning to travel check that states policies with the airline requirements. read more

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Terrible airline. My first flight was late causing me to miss my connection by a minute or less. Customer service booked me on a flight the next day. They would not cover the cost of my hotel. They expressed no empathy and accepted no responsibility. The days of customer service and courtesy are long gone. read more

I'm trying to be fair with this review because American Airlines can not control the weather... I was booked for a flight from Houston to Wilmington, NC with a layover in LaGuardia. Unfortunately, due to high winds in NYC, my Houston departure was delayed a number of times. By the time we landed in LaGuardia, my next flight had already departed. (F*ck!) I made it to my departure gate nonetheless and assumed I could get assistance there. The agent there looked at his computer and told me that the next flight at 9pm flight didn't have any seats. He instructed me to go to the customer service line and perhaps they could help me more. I went to the AA customer service line and was met with a sea of people already in line. I counted at least 50 people. After I got in line, another 30 people lined up behind me. When I tell you, during my THREE AND A HALF HOUR WAIT IN LINE, there were times only ONE agent was working out of three work stations. Customers were beyond frustrated and I have to say, I was impressed how much the AA staff kept their cool while irate passengers yelled at them. I was not one of the irate passengers by the way. I actually had to tell the guy behind me that the workers "didn't create the weather delay." To which he replied, "But they're not doing anything to fix the situation." Unfortunately, what the real issue is, is that flights are completely booked to begin with and in many cases, these flights are overbooked. (Just listening to most gate announcements and AA is offering airline credits to individuals willing to give up their seat. I heard anything from $100 credit to $1000 credit.) So if flights are overbooked and then delays happen, trying to rebook hundreds of passengers is nearly impossible. Back to my experience, after the 3.5 hr wait I was able to finally speak to an agent, he was friendly to me despite the abuse he had been dealing with. He actually WAS able to get me a seat on the 9pm flight (the one that the other agent told me was completely booked). Unfortunately, for literally some unknown reason that 9pm flight got delayed 4 or 5 times until it was eventually canceled. I then had to go back to the massive line and wait again. During this wait however, we were given a phone number for customer service and I called it. Fortunately I had no wait time and spoke to agents right away. I say, "agentS" (plural) because they really weren't much help. There weren't any flights TO my destination for another TWO DAYS. I decided my trip wasn't worth it and just wanted to GO HOME. Another agent couldn't help me get home, even having to ask a manager if they could even do that. (WHAT?!? I can't make it to my destination AND I can't even go home?!? I'm literally TRAPPED AT LAGUARDIA!) Third's time's the charm... after researching flights AGAIN, mysteriously, around midnight, 11 flights each with "1 seat left" were listed for the following day. I find this HIGHLY suspicious. Why were they not listed initially??? Why only 1 seat each? I called the service number again and told the agent I wanted the 9:30am flight to Houston. Only, she didn't see it on her end. I explained how I could literally PURCHASE this flight along with 10 other ones, HOW could she not see it. After giving her the flight #s, she was able to find it and typed away for 5 minutes until she was able to get me the seat and I made it home. So I am giving an extra star for the friendliness of all the staff I interacted with. They remained calm and collected despite being cussed at and under a great deal of stress. Unfortunately, AA's operating system seems completely f-ed up. They don't have enough staff (which, anyone who would sign up TO be cussed at deserves some credit I guess). I was trapped at LaGuardia for 19 hours, having to stay there over night due to AA. Personally, next time I fly, I am choosing a different airline. read more

American Airlines - This was the AA customer service line for my shorter wait. My 3.5 hour wait was double the size of this one. - Airlines Near Me - East Elmhurst, New York

Both the traveling and the flying experience just ain't what it use to be. It's just a job and getting from point A to Z. I don't expect much these days. As long as I get to my destination in one piece. I am happy and blessed. The pilot got hijacked to fly an earlier flight. They boarded everyone on the plane and gave us the news while trying to locate another pilot to fly this plane. The crew member who was not a pilot himself did an awesome job keeping all the passenger posted with blow by blow updates. -Not able to reach..... somewhere in route... -Pilot has not responded.... Some of passengers were moaning while others making comments. Guy sat in same row just laugh after x amount of updates. Everyone took it in stride. -Please do not take it out on the flight attendant was constantly mentioned. Times have really changed. Everyone was on their best behavior on this flight. By 12 PM got word that they located someone. Omg!!! Captain Jorge to the rescue. Then captain Jorge had to pass something for duty. By the time we were taking off it was 12:45 PM and our flight was originally to take off at 11:35 AM. Just be prepared for delayed flights. Short staff personnel. read more

Just had one of the worst experiences flying with this airline. First the baggage Kiosks were not accepting most of the applicants to pre tag their luggage. So the check in lines were getting thirty deep, all waiting to check in and proceed with security. The manager was aware of the "IT" issue, but made no attempt to staff the check in desk with more AA employees to compensate the backup, but did allow the majority of us to miss our flights and cheerfully told us that we could fly the next day. This is the second time we have tried to fly American. Our first attempt was a mechanical failure with the plane and a serious reroute of of the trip, only to miss our daughter's wedding. I do not blame the staff for the plane issue, but I am extremely disappointed with the the process used for managing a situation that could have been avoided by adding additional staff to accommodate a known IT issue. As we headed back to the car, I could hear my fellow travelers being told, "It is too late to check in. We can book you for a similar flight tomorrow." Nice. read more

We traveled to and from LaGuardia to LA, and it was my first flight in many years as a nervous flyer. Five stars for every pilot, in person agent, customer service rep and flight attendant who maintained safety protocols and were kind, helpful and accommodating with a nervous and inexperienced flyers' questions. One star for the telephone customer service department which is absolutely impossible to reach, literally hours to reach someone which makes any questions or changes impossible via phone. I understand Covid has made things difficult for all companies, but it's time to step up the telephone service levels again now that everyone is attempting to resume normalcy. Last time I flew, I could reach someone with a short wait time to ask questions or modify flights. This time, it literally required waiting on hold for hours to reach someone, and when I left my phone number to call me back I never was, which is absolutely unacceptable. Airlines and all organizations, theme parks, need to step up their game and hire employees back to reach satisfactory customer service levels. read more