STAY AWAY FROM Bo Lacey Construction…read more How can a company think it's okay to do a downspout wrong? Now we have damage inside and we are being told to file a claim. A claim only works for a homeowner if the work is done correctly. Worse thing is that this happened when the snow and ice was so bad in January ('26) and it's now April. Bad, Bo Lacey, bad. Learn your insurance and trust your agent Bad reinstalled gutter leads to frozen water damages.

Not lying would be a good start! Had roof damage, I told them I need a repair. Charged me I think…read moreit was 600. Put a tarp on and left. I called to ask them when are they coming back. Then I was informed they only replace roofs.

I can honestly say that Thompson Home Improvement isn't just another roofing company--it's run by…read moresomeone who truly cares about people, and I've had the privilege to experience that firsthand. The owner has been more than a boss or a coworker to me--he's been a mentor. He's taken the time to teach me the skills I need not only to be successful in roofing but to become independent and start building something of my own. I've worked for other roofing companies in the past, and none of them offered the opportunity for growth the way he has. Most places want you to stay in your lane and help them grow their business. But he's helped me grow mine--he's even helped get my painting business off the ground, connected me with jobs, and given me guidance when he didn't have to. That means the world to me. He let me get into sales when I had no experience at all, just to help me build confidence and learn how to connect with customers. That kind of trust is rare. He's shown me what it means to be professional, sincere, and fair in every part of the job. Every customer he works with walks away happy, and he consistently goes above and beyond--even doing free things he doesn't have to do just to make sure people are taken care of. He understands that people have bills, families, and real-life financial limits--so he offers financing, fair pricing, and flexible solutions instead of trying to drain someone's bank account. That kind of integrity is hard to find. If you're in or around Ashland County and need a roofing contractor--or just someone you can trust with your home--Thompson Home Improvement is hands down the best choice. This man genuinely cares about his customers, his crew, and his community. I'm proud to have learned from him and even prouder to recommend his business.

The 20+ year old siding that this company replaced was in a better state than the siding they put…read moreon just a few years ago. My siding is peeling away from the structure, falling out of tracks and simply not done correctly. I cant even tell you how many opportunities they have had to fix this and the problem persists. The company I contacted to fix their mess, funny enough, is on a job right now repairing other work that Thompson Home Improvement previously did. Not a good look and certainly hasnt been a great experience. Far from it. Update: Ive had the exterior of my home inspected by a professional roofing and siding company this morning. They confirmed what Ive suspected from the start - not a single part of this job was done properly. No splash guards on the gutters, horrible cuts on the siding, windows should have been re-capped and they were not. The wood strips they installed on the block foundation to mount the siding should have been run top to bottom and were not - leaving an unsightly seam (thats literally attached with adhesive caulk). Its so bad that multiple companies have now expressed that they arent even interested in trying to fix the issue because there is no fix short of redoing the entire job. Thanks for that, Kenny. So much for doing the job right the first time, I guess? The pictures don't lie, Kenny. If this is the kind of craftsmanship that youre ok with being attached to your name, that says everything. Now within 4 years of paying for my house to be sided and countless attempts to have you fix it, I have to have someone more qualified re-do the job you failed to perform to an acceptable level. Kenny will tell his customers he "believes in doing the job right the first time" and he "takes pride in his work", but folks, all the evidence points to the contrary from my experience. I regret ever giving Thompson Home "Improvement" a chance. Avoid this company unless you want perpetual issues and a job done less than proper.

The team at K&S is wonderful! They built out an amazing deck onto the house. The deck included two…read moredifferent staircases. They took the time to sand down all the railings and areas that would be frequently touched or rubbed against. They also pressure washed the entire deck when they finished!! Not only did they build the amazing deck but they also had it finished within a week! We also had ordered a new back door through them and wanted a doggie door added to it which they handled. The installation was quick and precise. Overall, I am extremely happy with the work the team at K&S has done for me and my family. I would highly recommend this company to anyone who needs work done. You can see in the photos how much our dog loves the deck as well! We also have them scheduled to install new baseboards in our house since they did amazing with all the other work! Can't wait to see the results of the baseboards as well.

This company cannot be trusted. Inexperienced workers caused over $600 in damages to our property…read more Gave them to opportunity to fix damages and make it right. Their workmanship was so poor it all had to be redone. This company says they are "fully insured" but refused to provide any insurance info, and ignored all phone calls and emails to pay for damages. Police even tried to get their insurance info but they lied to police and said they would pay for damages which they never did. Seriously doubt they even have insurance. Click link to hear them lying to police. https://drive.google.com/file/d/1z3hY-PNfh9MM4WQXtwsntS2aGsDbV_Tl/view?usp=drive_link

It's great place to have any outside work you need done very knowledgeable! ILL GIVE to em when…read moreit's time for work to be done.I'll be calling them back!!They knew what they were talking about!

I scheduled an in-home appointment with their door-to-door rep and the sales person never showed up…read morefor the scheduled appointment. Update: The owner of the company called me within minutes of emailing them and offered to come out himself to make things right and apologized for the sales rep not showing up.

After the last big storm, our house was destroyed by a huge tree in our yard. I had many…read morecontractors come to write me a bid, but West Bay stood out due to their professionalism, communication, worknanship, and fair pricing. Ben and West Bay were amazing to work with and made me feel like we're going to be ok. Thank you so, so much for taking care of us. I'm for sure keeping your info for future projects.

Very trust worthy and did a great job fixing our siding. Very timely and was excellent keeping us…read morein the loop. Will definitely use them again.

Called Ohio Gutter Company for a quote. They responded quickly, came right out to take a look and…read morewrite up an estimate. Returned to do the work when they said they would. Install was done quickly and well, and they cleaned up nicely after themselves. Price was reasonable, service, communication & follow-through were excellent. Strongly recommend.

A+ Service. Jon was extremely responsive, accommodating, and did an excellent job. I liked the…read moreservice so much I scheduled a routine cleaning twice a year.