Sophia needs customer service training NOW If a patient is…read morecalling for their medications, clearly they need their medication. To be rude, snarky and disgusting in the morning because you all failed to order the correct quantity and follow up on any additional quantities that were needing to be ordered is not the fault of the patient. Your job is to order the drugs as needed Ensure that you have enough to fill your orders and update the system so that way your patient can receive them. That is not what is happening that is not acceptable. No one should have to wait 2+ weeks to receive medication. If there was an issue with the manufacturers distribution, some form of communication should've been relate to the patient or you all should've been working with. Your local network of stores to obtain the additional quantities needed to fill these orders. Especially for a restrictive drug. To be so disregarding of the patient's need for their medication and the length of time waiting for medication is just disgusting. If Sophia cannot provide the level of service that is expected from a Walgreens associate then maybe she should not be one.

PAINKILLER OTC This…read moreWalgreens is likely to exacerbate the headache you (probably) already have. My wife chose this drugstore as our primary pharmacy, mainly because it's convenient for us on Lily Cache in Bolingbrook (as a bonus, there's a Buona Beef directly across Weber Rd, so I usually dip in for a sandwich after picking up her prescription). I'd estimate one of us stops here every 3 weeks, so we're fairly frequent flyers. We recently encountered an issue where they processed my wife's prescription incorrectly. Instead of giving her 90 pills for 30 days (@3/day), they gave her 30 pills total believing it to be 1/day. I have to think there are instructions clearly printed on the label--because y'know, MEDICINE--so someone working here wasn't paying attention. After bouncing back and forth with phonecalls, one woman eventually apologized for the oversight of a coworker and vowed to fix it, which they did. Over the last few months my wife's made some friends over in pharmacy pickup, and they've been kind to her and helpful for the most part (excluding the one lady who bungled the 'scrip). I, on the other hand, am given a chilly reception any time I walk in. The associates at checkout barely engage in eye contact or return pleasant small talk, hardly ever doling out a 'thanks' or 'have a nice day'. On the last trip, the guy bagged my snacks and rang me up without saying a word. I might as well be a leper. * TL;DR * Pickup ya meds, grab a snack, and bounce. There's not much else here worth lingering for. It's a shame this Walgreens doesn't have a liquor aisle (wah wah), since a wall fridge with cold beer would've definitely bumped them up a star, at least. The customer service has been generally poor across 5-10 visits; messing up an important prescription for medication seals their lamentable fate.

This was awesome. It may be in a really nice neighborhood, but, hey, that makes it all the better…read more I literally only stepped in here for a moment, and the employees jumped on the opportunity to help me. I went to the ATM for some cash, and I even overheard the cashier having friendly small talk with who seemed like a regular customer there. I just loved the courtesy of their employees. I also noticed the cleanliness and the organization. Very well put together. *ATM wasn't broken! :D

This place blows my mind. Specifically having an e-commerce department directly competes with the…read morebrick and mortar store. Came in today to purchase some thing that online is $21 to find $30 on the shelf. Manager with the long hair I believe his name was Jacob would not honor it due to getting in "trouble too many times for matching" your own online price. "They want customers shopping online"

Worked in the transportation office in Berkeley. I have always appreciated Walgreen. They are open…read morewhen You need them. The Grant Square location was great on Christmas Eve. Very Helpful. Thank You

Very helpful and friendly staff at this Walgreens. Especially helpful is the pharmacy department…read more Wi is so professional and caring. The other pharmacy assistants are extremely nice and helpful. I love this Walgreens and I hope they don't change.

The store was ok not much experience there. BUT THE PHARMACY!!! Horrible horrible service. The tech…read moresaw me waiting in line for 30 minutes! and a new person shows up and "signs in" (which I didn't do because I was not picking up a prescription) and calls him before me. I said absolutely not I've been waiting for 30 minutes. I always get insulin from another Walgreens in Chicago. But the pen needles I get from ANY Walgreens. A pharmacy tech told me it was cheaper than the prescribed ones. And she said she couldn't sell them because they're not allowed. Before this she took ALL my information name dob address phone # when I told her I don't have a prescription to pick up. Very condescending and rude.

Avoid at all costs. Pharmacist is condescending and rude. Manager is so afraid of her he doesn't…read moredo right by the customers even when it is to get a patient what they need. If you get your prescriptions here transfer now. When your ego is worth more than a patients health it's sad. Could you imagine going in for an emergency treatment but not be provided meds until over two days later?!? Great job guys! You took an oath to do no harm. I see the employee gave herself and the pharmacy a 5 star rating on Yelp as well. This is not allowed and I reported her.

Shop here all the time. Like to use Sandra, when I checkout. She is fast, doesn't mind packing…read moreall my groceries in all the bags I drag into the store, always pleasant. Noticed a long time ago, people will bypass a shorter line to just have Sandra check them out. Now I know why. Cannot believe how hard employees work there and they do not get bothered if you ask where an item is, they will stop, look on their phone and either redirect you there or take you to the aisle. Been to other Walmarts all over, this one is my favorite.

I love this store I order the Turkey Lasagna from healthy choice it's so tasty & I love it!read more

Always have what we need, or able to locate it for us. Very kind and patient staff, prices are…read morereasonable.

Westmont Pharmacy is the place to go for medical needs. I have made several purchases there. The…read morestaff is helpful as well as knowledgeable of their products.

Absolutely Inexcusable Treatment -- Walgreens Hinsdale (Willowbrook Road)…read more I recently visited this Walgreens to refill a critical eye drop prescription for my advanced eye disease. This isn't a casual medication -- missing doses risks irreversible vision loss. I called ahead at noon, spoke directly with a technician, confirmed they had my drops in stock, and was assured one would be held for me. I confirmed twice. My doctor also called earlier to make sure everything was set. I arrived promptly at 7:15 PM, only to be told they had nothing on hand. I patiently explained that I had spoken to someone earlier, gave my name (Lee Robinson), and asked them to check. For 30 minutes, I waited while they attempted to reach the technician I had spoken with. Understandably, mistakes happen -- but what unfolded next was unacceptable. For the next 45 minutes, I begged for help identifying any nearby location that could fill my prescription tonight. Instead of providing clear answers, the staff simply rattled off Walgreens locations without providing addresses or verifying inventory. When I asked which stores were open late, they vaguely pointed me to a few -- but again, no real help, just dismissive answers as if I was interrupting their evening. At no point did anyone -- especially the head pharmacist, Tanya -- show even basic empathy or urgency. I wasn't treated like a patient, or even a human being. I was treated like an inconvenience. Tanya repeatedly ignored my questions, avoided eye contact, and carried on with other refills while I stood there desperately trying to ensure I wouldn't miss my medication. Walgreens -- you are in healthcare. People don't come to you for fun. We come because our health depends on you doing your job. I didn't choose to have a disease that steals my sight. I didn't choose to rely on these drops to stay alive, functional, and able to see my kids grow up. But your staff made it abundantly clear that my situation wasn't important enough to warrant even minimal effort. The complete lack of accountability, professionalism, and basic human decency displayed here was disgusting. Walgreens, you should be ashamed. I will never return to this location.

This is based on the Customer Service and dedication Thomas gave to my order. I was working on a…read morehuge Genealogy Christmas present making 16 photo books. Thomas found a mistake and we worked together to correct it. If he had not contacted me and gave 100% it would have been a nightmare. Anyways thank you Thomas for being a good person and great employee. Thank you Jim

Avoid this place at all cost! I came to do a return and these people don't even know their own…read morereturn policy.

HORRIBLE!!!!!!!!!!! Doctor made me wait 20 minutes to finally come back and say she couldn't help…read moreme because she had a 1:40 appointment (Not a single soul in the store!!). I said I could wait until that appointment was over, but that I really needed to be seen because I am flying to Florida for my wedding soon. She shrugged her shoulders and told me I could try another CVS location, "but they're closed today". Awful awful awful!

I used to enjoy shopping at target. Clothes were hung in nice displays, food looked appetizing,…read morestore was clean, and there was always a friendly staff worker nearby to help. Now you can see they are clearly cutting costs with lack of staff members to ensure a quality shopping experience. I have to walk over piles of clothes on the floor to find something that's still on the hanger ( I won't dig through clothing pikes on the floor). Actually, I won't be back to purchase low cost leisure wear anytime in the near future.

Today I placed an order for one box of dryer sheets. I unfortunately mistakenly went to the wrong…read moretarget. I was waiting at that target for quite a while, realizing everybody was leaving before me, and after finally calling that target and finding out that my order was actually placed at the Willowbrook location. I started driving to Willowbrook as I got closer to Willowbrook. I went ahead in the app and said that I was still coming, and when I did that I noticed after they had canceled my order I asked somebody who was outside giving an order to a customer about it. They said that the manager canceled it I was told to go inside to have that order processed mind you I did a curbside pick up for a reason. It's Sunday. Today's the day that I was just lounging in my house doing laundry had no intention to be out in public was not definitely presentable. Kinda look just like a bum today so I go inside. I talk to the first person who tells me that it would take two hours to process the order because I'm explaining to her that I don't have any of my debit cards. I just changed my bank account on Saturday so my Apple Pay is not working properly yet Being that I have no cards. I told her if I could please place the order on the app again because my target card is attached to my app. She keeps telling me it's gonna take two hours although the item is in her hand in a bag I've worked retail before as a courtesy. I feel that they should've went ahead and processed the order for me I then asked for the manager who canceled the order. She comes out with a very arrogant look on her face, seemingly looking like she's talking down to me as there's a crowd of people who probably feel more superior to me just because of how I look compared to everybody around me I'm Hispanic in a community of mostly Caucasian people at a target. It's the year 2025. Let's be real here if I was Caucasian Lexi, this team leader or whoever she is would've put this order through. I kept going back-and-forth with her about how it was unfair that she canceled my order. I told her if I could please place this order again I'm already here. I told her where I just came from. I told her the whole situation I told her if she could please look in the system to see if she has many orders that are that are placed that need to be picked up if I could just place the order I will stick around if it takes a half hour which is what it took from the time that I placed that order to the time that I got the email that it was ready for pick up. It did not take two hours. She looked in the system and told me there's not that many orders. It should take up to two hours again, not trying to be sympathetic or do me any kind of courtesy because she was the one that canceled the order on me. I know she could tell by my face and my voice that I wanted to cry I suffer from anxiety, depression I felt so bad about how she treated me That I'm not gonna just let this go. I am going to make sure to file a complaint against her I've been trying to call the store so I can get a store manager's name and nobody is answering my call. I received notification of my order being ready at 1:49 PM. I checked in at about 152 while waiting there realizing that mistakenly I was at the wrong place. I started heading over to the right location and by 2:23 PM. She canceled my order on me When I had already notated in the app that I was still coming in between that time.