After paying thousands of dollars to get all the windows in our house replaced. We tried to get our…read moreAvista rebate? Well Joe would not give us a proper reciept. We contacted Cascade window they E mailed us a reciept. Come to find out joes lied to us on all of the widows.what he installed where cheap and not insulated like we asked for? All of our windows.are.48 or higher, they where supposed to be.30 or lower to get a rebate.now we got a bunch of non insulated windows. He even gave us a fake sticker off another window. Do not use his company. And can you say court!!!

DO NOT USE THIS COMPANY!! THE OWNER IS A LIAR AND UNETHICAL! We paid over $4000 for windows in our…read morehome. He gave us a sticker stating the windows had a rating of .30. Turns out the windows are rated .49 and are NOT energy efficient. He knew good and well they were not rated well and installed them anyway. Keeps telling my husband How honest he is. NOT.1 We are taking him to court.

Excellent sales and service and installation and very pleased with the dedicated customer service…read moreand quality workmanship. Installed an Infinity Sliding Patio Door with four layers of low e and sound reduction and a hemlock wood trim. Clean installation despite having to cut into the ceramic file floor by using professional protection covering. Also was only a half a day to install. Mike and Ken did a great job all around and came out a few weeks later to replace a bowed screen door and a marred cover piece, and now it looks perfect. Well worth the price but also a reasonable price considering the quality product and installation. Can highly recommend this company and the personnel as a high quality company that really does care about its customers. They are trustworthy and very professional, and Marvin stands behind its products. Michele LaBelle

We provided details of our remodel projects along with photos through the website. After 6 days…read morewithout contact, we followed up with a call, were placed on hold twice with music on maximum. Transferred to Todd who was not prepared and wanted us to start from beginning. We suggested he obtain the information which the receptionist who confirmed it was received, then call us back. He blamed it on a Monday, was arrogant and rude, asking what we wanted. We cancelled the inquiry and thankful that we did so. Our project was $25-30K.

Outstanding Service -- Repeat Customer! We've been very…read morehappy with Renewal by Andersen. We purchased and had windows installed about two years ago, and just had two more installed yesterday to finish the project at our home, 5 miles south of Spangle, WA. Our installers this time, Micah Roberts and Luis Gonzalez, were excellent. They arrived on time, were professional, courteous, and respectful of our home. They kept the work area clean, explained the process clearly, and made sure everything was perfect before leaving. The new windows look fantastic, fit perfectly, and operate smoothly -- just like the ones from two years ago. It's clear why we came back to the same company. The quality of both the product and the installation is consistently top-notch. We highly recommend Renewal by Andersen (and specifically Micah and Luis) to anyone looking for new windows in Eastern Washington. Thank you for the great work again!

Henry, Miguel, and Damien did an awesome job! Appreciated their professionalism and attention to…read moredetail. Highly recommend!

The quality of the product is good. I have no issues with that...but customer service is horrible…read more They are great until after the order... no follow up...no explanations of delays...installation was horrible....again a delay after it was half done. But can't believe the installers left visible nail holes in all frames. Another expense I'll have to pay. After installation no one bothered calling to see if I was satisfied.

A while back I had new windows installed. In addition to the instant energy savings, there was a…read moresmall issue I mentioned. The tech, Mike arrived early (wearing a mask, which I appreciate) and fixed the issue in a matter of minutes. I can't recommend RHS enough. Plus, the product is an amazing value compared to others I investigated.

I've changed the amount stars I gave the store because they made it right, they fixed my glass, and…read moredidn't charge me a penny. kudos!!

We have old house and replaced 3 big windows through another company- we were not happy at all with…read morethe installers. They showed up late, told us the window latches were extra and were overall not professional. We went to GSI for the remaining 16 , all special order , all really expensive , but they GSI showed up with 2 trucks , 6 guys and had all the windows in , in a half day. The install went smoothly!!