Third generation shop, grandson Tristan so pleasant and knowledgeable. There's a learning curve…read morewhen buying glass, from available types of glass, to thickness and attributes (non-glare, tempered, single or double thickness). Tristan knows it all and helped us make the right choice for a shadow box. Glass was perfectly cut, sharp edges polished so not dangerous to handle, and we thoroughly enjoyed both the telephone exchange and meeting. If you want a piece of glass at a fair price, how wonderful it is to support a family business. It's all about community.

Service, quality, value. Longevity in business. Friendly we have been to this business 3 times in…read morethe past. Always great service.

Great service, friendly, knowledgeable. Bill is the best…read more I got a broken pane replaced and it cost less than I thought!

Replaced the outdated glass in our door. Super fast turn around and the install team was so nice…read moreand professional!

They installed a patio slider for me, smeared caulking all over the place. Use drywall screws to…read moreattach the slider and quarter rounds around the slider instead of using trim pieces. My slider is equipped for a lock for for the slider window screen but wasn't attached. It almost looks like they used a cheaper slider screen instead of the original one that it came with.

I needed to replace all of my old windows before getting my new siding installed. I searched the…read morebig box stores and various internet sites when I came across Empire Glass. They custom made all of my new windows exactly the way I wanted them at a price very comparable to the big box stores off the shelf prices. My installer will be putting the them in a couple of weeks though he brought them today. They are beautiful, low-e and argon filled. Excellent customer service, reasonable prices and you can have your windows, your way. Who could ask for more?

From start to finish Modern Glass Company was a pleasure to work with. Mike Peterson was…read moreprofessional, attentive, and supported our Milgard window selection. He went above and beyond to help us out, followed through with order, and communicated throughout the entire process.

I couldn't be happier with this company. Extremely professional in every way. Excellent pricing…read more The installers were friendly, on time, and cleaned up their work areas. Would definitely use them again.

Our shower door and solid glass will not stay in place. we had to have service come out twice to…read moreline the door up and it is out of alignment again. We also had to caulk the solid side on the bottom within months of installing, it does bounce when wiping. The glass is great it does not spot it must have a shower guard coating. So not sure if I would have an install from them. But may purchase the product. For installation issues 3 stars For product, looks good and fits the space. We are shopping around for a dual-door set now for new construction.

Milgard windows have multiple defects from the factory. Scratches, smudges, dis-colorations…read morebetween the panes. Have had about 14 windows replaced to correct. Very slow CS response/service times. River City Glass is NO HELP for issues. Sales person did not explain several key factors about Milgard windows.

Excellent sales and service and installation and very pleased with the dedicated customer service…read moreand quality workmanship. Installed an Infinity Sliding Patio Door with four layers of low e and sound reduction and a hemlock wood trim. Clean installation despite having to cut into the ceramic file floor by using professional protection covering. Also was only a half a day to install. Mike and Ken did a great job all around and came out a few weeks later to replace a bowed screen door and a marred cover piece, and now it looks perfect. Well worth the price but also a reasonable price considering the quality product and installation. Can highly recommend this company and the personnel as a high quality company that really does care about its customers. They are trustworthy and very professional, and Marvin stands behind its products. Michele LaBelle

We provided details of our remodel projects along with photos through the website. After 6 days…read morewithout contact, we followed up with a call, were placed on hold twice with music on maximum. Transferred to Todd who was not prepared and wanted us to start from beginning. We suggested he obtain the information which the receptionist who confirmed it was received, then call us back. He blamed it on a Monday, was arrogant and rude, asking what we wanted. We cancelled the inquiry and thankful that we did so. Our project was $25-30K.

I needed a windshield, Grizzly worked with me, and had the correct windshield…read more They had some other jobs, but got me in, replaced , in a reasonable time frame. Neat and clean, no fragments anywhere, helpful and professional My vehicle looked great, new glass, and safer.

Took my truck to the Spokane shop to have them look at an issue with my windshield and they didn't…read morecharge me anything for the work that was done. It was very close to closing time and they were OK with bringing my truck into their shop and they were also OK with having a group of about 4 guys take care of it right then and there. Also, my son's car needed a new rear window installed but needed a temporary plastic cover until the car was able to get into their shop or get into the shop that my insurance company recommended. The shop installed the cover without asking for any $, even if the car wasn't going to come back to get the work done there. Things turned out that my insurance company's rec was not good, so we got the work done at Grizzly and it was great, timely and equal to the other shop's price. Big thanks to you Grizzly! My son and I appreciate the excellent customer service! We'll be back if and when we need to. Chris and Charles Gauvin

I've changed the amount stars I gave the store because they made it right, they fixed my glass, and…read moredidn't charge me a penny. kudos!!

We have old house and replaced 3 big windows through another company- we were not happy at all with…read morethe installers. They showed up late, told us the window latches were extra and were overall not professional. We went to GSI for the remaining 16 , all special order , all really expensive , but they GSI showed up with 2 trucks , 6 guys and had all the windows in , in a half day. The install went smoothly!!