Quick response to schedual an estimate. Professional staff. Beautiful windows, wonderful…read moreworkmanship and installation. Very reasonably price. Kept to their words. Highly recommend Thebco. Shout out and big thank yous to the two Davids and the rest of the team!

Mike and Mark installed all new windows and a patio door for us in 2 days. Can't say enough about…read moretheir attention to detail and quality of work, and the clean up was incrediable. They were friendly and were very respectful of our property. Great experience!

We were recommended to use Genesis by a close acquaintance of the owner. We didn't expect any…read morepreferential treatment, but we did expect to be able to trust them to do a good job. Well...not completely. My first beef is that they didn't include all hail damaged parts of the house to be repaired. So once we signed the contract, they said that it wasn't included. Plus those pieces were different colors than the new siding we were going with. They did replace one side, after we noticed that their workers weren't careful, because they too thought everything was getting replaced. We still have blue on 3 sides of our house that don't go with the current color scheme. When my wife called the salesman about this, he belittled her and acted like she was wrong and unsettled. Very unprofessional. I still question why we have Hal damaged pieces after trying to replace all hail damaged parts of the house. They weren't very willing to be helpful or take any blame. They left no extra materials, even though the standard is to order extras in case there are problems. So they took materials we paid for. Months later we tried to turn on our air conditioning to find it wasn't working. Here the workers put the power box on upside down and when they couldn't figure it out, just forced it all together and not working. We had to call out another company to see what was wrong and they knew right away that the siding company made a bad mistake. They aren't very service oriented. I know they made as much profit as they could off of us and in the end fought us when we were happy. I've never complained about service work before and they acted like we were just trying to complain. I wouldn't trust this company at all. Go somewhere else. Money is their only objective, not customer satisfaction. Run, run, run away from them.

Very happy with Genesis exterior, this is the second project they have done for us and…read morecommunication was great on a agreed timeline. The technicians spoke my language and were friendly! Thanks Ryan nice work once again!

No wonder this company has such bad reviews. I'm receiving unsolicited calls to my phone (which is…read moreon the do-not-call list) for roof repairs, post storms. Asked them to stop, they continue to spam me. I hope they enjoy paying $$$$'s of fines for violating the do not call list.

The worst contractor I ever worked with. I would give them -5 if that is an option…read more I am looking for other Legacy Exteriors clients that have issues with them. Here is what has happened in the last six month of working with Legacy Exteriors. ALL FACTS, and FACTS ONLY. 1. Illegal contract without any start or complete dates listed, violates the ATCP110, WI Home Improvement Practices. 2. Over four months to build a sunroom that is supposed to take two to three weeks. 3. Multiple times of construction code violations and reworks. During the construction, there were multiple violations to construction codes, including wrong foundation, missing a point load, and violating fire code. 4. Out of courtesy and also wanting to get the project done, I agreed to move the existing shed so that they don't need to replace their sunroom's materials, which obviously will cost a lot more. But, they still refused to give me a schedule, even after I requested it multiple times. So, on Nov 1st, I gave them a reasonable timeline, which is confirmed by Middlton City Building Inspection Department; and notified them that if they were late again, I would hire someone else to complete the job and deduct the extra cost from the final payment for Legacy. Within a couple of hours, Legacy's owner called me and told me that he decided to put the project ON HOLD. Furthermore, he said he would file a lien. ---when the project was not even complete and there was still a safety concern. Now the issue is still there. I do not allow them to touch my shed any more, of course, after being threatened twice by Legacy's owner. Then Legacy's attorney sent me multiple letters, demanding the full payment, when the fire violation is stil there. 5. I requested Legacy multiple times to come to solve the sunroom material issue, all failed. Then I decided to cancel the contract per Wis. Adm. Code s. ATCP 110.07, as suggested by DATCP. And Legacy's response is, filed a lien against my property, knowingly that demanding full payment before the completion of a project violates the law Wis. Adm. Code s. ATCP 110.02. Yes, their attorney knows it violates the law, and still did it. The matter is not over, and I will continue to fight. If anyone still wants to do business with them, good luck. I am the example here.

I had extensive hail damage to house siding and roof ,auto in Madison wi,total exterior just…read morefinished roof last night,6:30 am to 9:30 pm,excellent job the workers worked very hard and cleaned up debris very well,even folded the tarp from night before drop off materials I covered it ,my,my sister also used them,very happy with them,I'll let you know how the siding job goes. ps.had a company ridge top exteriors wait time 5 weeks,3 weeks in they try to upsell me window wraps for 5 grand,they wouldn honor signed contract ,then said would do it no warrant,I used them 10 years ago and had no problems,screw ridge top,stay away from them,so far total exteriors is the total ticket,I'll post on siding job when completed:)

I have over the years dealt with many contracting companies dealing with home improvement. I must…read moresay from start to finish my experience with Total Exteriors was not five stars but 6+. Starting with Dan Thelen, he provided all options and cost of product details. There were no surprises. The install crew I understand has been with Total Exteriors from the start. The day of my roof installation Zion and the install crew showed up well before the planned start time and rocked it out. Their attention to detail, teamwork and final cleanup was more than what I expected and exceeded the experience that I had 23 years ago with a previous roofing company. The next day the crew returned for gutter and downspout installation. Also, I'd like to give a shout out to Jason who takes quality to the next level. Great job! My new roof looks great.

I really wanted to like this company, as my mother-in-law has used them in the past, and had…read morenothing but good things to say about their services. My spouse and I scheduled a consultation and while the sales rep who came was moderately pushy, we ultimately decided to purchase six new windows. I had to reschedule once due to my spouse having Covid, additionally the instillation needed to be rescheduled again due to an inclement snowstorm, and the installers feeling unsafe (which I was fully supportive of, I did not want anyone getting hurt). The problem lies with communication. Our sales rep was supposed to be our "point of contact", however he has been extremely unhelpful, even going as far as reading and choosing to not reply to messages that were sent about the weather on the 2nd installation date; I tried to inform the sales rep it was unsafe for the installers to come due to a recent snow storm, and yet they showed up anyway - which was not their fault, they had not been informed. Additionally we have vaulted ceilings, which would typically not be a problem for instillation, if the proper pictures were taken and sent to the installers. Our sales rep did not take appropriate pictures, and did not send a proper description of the project to the installers, so they were unaware they needed a lift to access the windows. Currently the windows are being installed, and lo-andbehold the installers come without a lift saying they were unaware a lift was needed - which is not their fault, it should have been communicated to them... If you like good windows at a decent price, but don't mind poor communication, this is the company for you. *I will say the customer service over the phone has been great and the installers have been nothing but friendly - but I did have to shampoo the rugs after they left.

Do yourself a favor and stay away from this company!! We had our complete house installed with…read moreFeldco windows in 2018. The trim piece under our picture window is 8 feet long and it is just held there by chalk. It broke loose once and they came and recaulked it in place. Now it is falling off again, allowing water to get behind our siding. Called 2 months ago, then called 2 more times to get a call back. They finally called and said for $200 they would recaulk it in place. It is to long and heavy for caulk to hold it. When the wind is out of the south our curtains move. You can tell there is no insulation in there. The traffic noise is very loud compared to our old windows. Bottom line is Bad Company with cheap quality products and piss poor service!!!!!