Great locally owned shop! Friendly people with friendly prices and a quick turnaround nice to have…read morean honest mechanic in the neighborhood

Do yourself a favor don't do it. 3 weeks later and got van back. If you like ductape and no heat,…read moreno ac and a lot of missing bolts this place might be for you. My advice don't do it!!!!!!!!!

Don't waste your time here. I went to see what was wrong with my ac and three different times they…read moretold me they would call me to update me. Every single time, I had to call them first. Finally, they claimed a part was broken, but could not tell me when they would be able to find said part and they would call me tomorrow. At that point, I decided I did not trust what they were telling me and told them I will come pick my car up. Upon getting into my car, i noticed they left trash, dirt on my carpet and inside of drivers side door, and animal hair on my seat covers (I do not have a pet). They do not appear honest, my car was left a mess, and I still had to pay $160.

If you're reading this, do not do not take your car into the shop. They will offer to do whatever…read moreyou asked them to fix, but then they will relate you to another issue on your vehicle that they were overcharged you for. I went in for a simple splash guard fix but instead they told me I needed to axle. They tried to charge over $1400 after I explained my situation. Went to my personal mechanic and he only charged me $175 to replace the axle they overcharge. Not worth the headache.

Excellent service on the replacement of my car's transmission really well priced and a 3 yr…read morewarranty put in there and with fast shipping and service I got my car back within a week. Definitely recommend if you have Vehicle maintenance issues real sincere and reasonable folks.

These guys were nothing but fantastic! Justin got my car right in and Shane did the quickest and…read moremost efficient oil change I've ever seen in my life. he also helped with replacing some lights that were out. They were fantastic and I'll only be going here for my oil changes moving forward.

Knew and understood the job, was very personable and friendly and took out the old part under my…read moredash, installed the one I supplied in reasonable time without any problems. The rate was fair and there were no extra charges for travel. Easy situation.

I gave him a chance to stop this review. 4 days no response. The job was the muffler pipe 8 bolts I…read moreeven offered a heated garage. Ended up taping it together. Now that it hasn't held he wont respond or refund. Poor business. I am finished.

Excellent Service!! Brought truck in unannounced for…read moreinspection and ended up needing brakes and some other minor maintenance. The staff kept me informed along the way and knocked the work out very quickly. The text updates with a review of what work was accomplished and the ability to approve repairs was great. The convenience to the shipyard is great as well. I highly recommend. For all I had done the price was very fair.

On Presidents Day, since I had the day off, I decided to come to this auto shop after my car…read morestarted to make noises while driving, along with an oil change. They are AAA operated which qualifies members with a 10% discount. The hope was to see if prices would be reasonable and not breaking the wallet. The drive from home to here wasn't too bad. I will say be careful not to drive too fast or you'll miss them entirely. It is a small outfit after all where they only have 4 workers total. After nearly 2 hours in service (not a big deal since I had the day off once again), I ended up paying almost $90 for an oil change. This is more than the amount I pay at my dealership, even with the 10% discount included. Not really complaining, but weird it would cost more at a local shop. As far as the diagnostic check goes, they recommended work on the inner and outer tire rods for the left front tire and tire struts for the front tires. Also, replacing the engine and cabin air filters (which were long overdue), spark plugs, hood struts and brake fluid. Total cost: over $2000. Way too much for all that had to be taken care of. And some of the stuff that I could take of myself (hood struts, air filters, brake fluid) cost almost $150 each!!! I understand labor costs, but that's breaking an arm or a leg. Luckily, the vehicle is driveable as long as all the issues get taken care of within a year. Is there an upsell in play? Not sure. Could the costs be due to inflation? Not sure either. But a price like this is one you would see at a dealership in my opinion. Don't get me wrong I appreciate all the input and taking care of the oil change, but that price had me going elsewhere, which is the case after having the tires rods replaced at a cheaper cost.

Great service. I paid half of what the dealer quoted me and they actually diagnosed the problem…read more Glad I got my AC fixed. No more sauna car!

Absolutely thrilled with my experience at Barney's Auto! Took my beloved Honda S2000 in for a…read morecoolant flush, thermostat replacement, and a full cooling hose service--and I couldn't be more impressed. Cory was the definition of professional: knowledgeable, meticulous, and clearly passionate about his craft. The work was done flawlessly, and my car is running cooler and smoother than ever. If you've got an S2000 or even a GM vehicle, don't think twice--Barney's is the place to go. The level of service easily beats the big dealerships, and the prices? Way more reasonable than anyone else I've found. You're getting top-tier quality without the inflated costs.

Was recommended this company to fix an air conditioner that was damaged on the highway. The vehicle…read moreat the time was slightly over one year old. They were very friendly and informed me that a rock had punctured my condenser. This was true. They replaced the condenser and upon driving the vehicle, the cool air turned to warm air. I returned the vehicle, and I was told the refrigerant was low. They added new refrigerant and the a/c remained cold for 11 miles. I returned to vehicle and was told the compressor was bad. I disagreed due to the age of the car, and took the vehicle to an authorized dealership. I was told at the dealership, that who ever changed the condenser had essentially ruined it during the installation. So, after almost $2000 in repairs, my A/C works again after what should have been only $1000 or less.

Excellent service! Within the last 2 weeks I have had to contact Newmarket for service and they…read morehave been able to see my car both times SAME DAY. This recent time my car's fan would not shut off. I took it in around 12:30pm and at 1:59pm I received notification my car was ready for pickup, so they underpromised but over delivered, which was great!

Last week I took my wife's Nissan Altima to Guaranteed Auto Service in Newport News for a VA State…read moreInspection & Oil change. This was the 2nd time I have used this shop since moving to Hampton July 2020. When we moved to Hampton, I immediately began searching for a family owned & operated auto repair shop. I searched Google & Yelp for the BEST shops throughout Hampton Roads. All my research indicated Guaranteed Auto Service was the place to go. I have not been disappointed! This shop is laser-focused on providing great customer-service, and top quality work at an affordable price point. They are not going to perform unnecessary work. They treat you like family (a friendly greeting & cold bottled water when you walk in the door; free car wash before you pick up your car and Thank You Note on the seat). You just don't find many businesses like this nowadays! Mr Barr & his great team will get ALL my auto repair/routine maintenance business in the future. When someone asks me where to take their vehicles for maintenance & repairs needs, I am sending them to Guaranteed Auto Repair in Newport News!

They fucked up my bmw fuel lines and told me take it somewhere else 0/10 all I asked was them to…read morelook under my car cuz some loud clinking now my entire oil and fuel is sitting on the ground and they won't take responsibility and told me take it to another shop to verify ts like I can verify when I took it in I didn't have a giant puddle under my car and just got a oil change, after the visit I can't even take my car on the road and I drive it there fuck this shitty ass shop

Great service and honest. I take all my cars there to be worked on including my vehicles for my…read morebusiness. You can trust them to do only the work that is needed and the prices are great. W. Hill

I went and got my car fixed at this shop two days later I start smelling a burnt wire smell. They…read moretry to tell me it was my Cadillac converter and they wanted 1100 dollars to fix it so I went to another shop for a second opinion and come to find out It was a plastic bag wrapped around my exhaust pip and I feel like transmission repair put it there to get more money out of me better watch out for these shops because I damn sure enough almost got scammed by this one