Go where ever for repairs but if you want the best, go here. Honest, fair, real pro's.read more

I had two flat tires in a matter of two weeks. The second one I was on my way to see a doctor in…read moreNYC. I showed up at 7:30am. Told them my problem and within an hour I was on my way to NY. Above and beyond! Thank you Sullivan Tire!

Top notch customer service! I've never used a Prompto Oil change service before. This was so easy…read more No appointment needed just line up behind the orange cones and when a bay becomes available the garage door will open and the attendants will guide you in. You simply park over the oil change station and follow the attendants instruction. It really is only 10 minutes! Staff worked quickly, they were knowledgeable, they reset my oil light and hooked me up with a new cling for my window to tell me when I'll be due again. They check fluids, wash the windows, no high-pressure sales tactics, just quick, friendly service. I was in and out on my lunch hour. Like a snap. I'll be using them in the futre for my oil changes.

Reasonably priced and good customer service with B.S. I would recommend this place to others.read more

I had a pleasantly surprising experience earlier this month at the VIP Tires & Service in Augusta…read more I took our 2010 Mazda Tribute in for brake work because the pedal was behaving oddly after a hard stop (when a pedestrian jumped off the curb in front of me). VIP's diagnosis was that the master cylinder and power booster were defunct and needed replacement. These repairs were made and I retrieved the car. It was a hefty bill but par for the course. Keeping an otherwise good older car on the road is a lot less expensive than replacing it. Shortly afterwards, I noticed the brakes were still acting the same as before--soft pedal, longer push. I took the car back to VIP for further diagnosis. The surprise was when the service rep informed me what they had found: The antilock braking system (ABS) had failed and needed replacement. What made the surprise pleasant was that, because they'd missed this fault in their original diagnosis, VIP was going to obtain and install the new ABS unit free of charge--saving me a couple of grand for part and labor. Wow. I call that owning your profession. Fair is fair, and I will continue bringing our vehicles to VIP when they need service.

Car was running poorly so left it with them. Got a call stating that it needed a serpentine belt…read moreand idler arm pulley and needed my OK to make the needed repairs. I gave them the OK and then he added that the car had oil and transmission fluid leaks to be aware of. PIcked the car up when done and drove 4 miles down the road when steam and smoke bellowed from the hood. The radiator hose was blown. Had it towed back to VIP and next day they said engine was fried. Brad claimed he had warned me of radiator leak, which he never mentioned, and would make no sense to spend nearly $500 on other repairs and ignore a radiator leak. Called corporate office to complain and they said they would get back to me.. Never heard from them and now I have no car.

Had to return to the shop recently and the boys nailed it. Wicked awesome service, value, and…read moresolid work.

DEFIANTLY COVID NON-COMPLIANT and servicing rip-off. Despite Meineke's statement about being COVID…read morecompliant, this establishment is not. Perhaps they are now but they weren't yesterday 12/16/20. When booking I was quoted that an oil and filter change was $69.95, discounted $15 with the coupon I had. At the appointment, I first presented the coupon and mentioned the discount to the clerk, Rod, but he did not reach for the coupon or make any clarification that I needed to hand it to him in any particular way. He definitely heard me, so I took his response as meaning it was understood and that he knew what I expected of him. I was told to return in an hour. Upon my return, I handed Rod an unused paper mask and asked whether, as a personal favor to me during the transaction, he would wear it. Again refused to wear a mask and then went further mouthing off about Governor Mill's mask order, his "rights" not to wear a mask, and other unrelated political observations about COVID. This despite the rampant COVID outbreak in Kennebec County at the moment. As far as I could gather, Rod decided that despite his working before the public in a small office during the worst public health crisis in 100 years, his preference to not wear a mask outweighed those of the public and Meineke's customers in particular. I was appalled. When I presented my coupon, again asking about the $15 discount, Rod then stated that I was too late, alleging that I was, apparently, supposed to force it on him, not just show it to him and mention it. I reminded him that I had shown it to him and mentioned it but that he refused to take it. What a customer service champ. Examining the bill, amounting to an astounding $99.67, I found charges for labor, filter, oil disposal, and a charge for two additional quarts of oil for $13.98. Five quarts are included in the $69.95 quote. My car takes 6.3 quarts. Whatever. The subtotal was $95.44 + $4.23 tax = $99.67... plus a $3.93 fine print charge for using a credit card bringing the total to a whopping $103.60 for an oil change. Bait and switch, hidden charges, uncooperative staff, defiance of public health orders, overcharges, surly Rod, all needlessly complicating a simple oil change in Meineke's favor. Meineke: German for don't go there.

1st off: mobile! **When was the last time your mechanic…read morecame to you on your day off? ** 2; Quality, fast service 3: Pricing with real savings! 4: Personality too! Seamless from start to finish; the following week my husband had his oil changed and is going for 'standard' mileage repairs next. Save your wallet for the things you want to do- Trent and Brandon are not only knowledgeable but incorporate competitive pricing too! Highly recommend!

The fellas were very professional and courteous. My tire gave them heck , but they got changed…read morefaster than I expected. I would recommend them any time. Thank you fellas for your hard work and speedy replies and showing up as fast as you did.

I'd never paid any attention to Tire Warehouse until I moved back north…read more Found one, in NH -was amazing. Moved up to Maine and found TW barely a mile away. Tires rotated, on schedule -always great service. Never once turned away. Bought 4 tires today; all said and done -in just under an hour. Bada bing bada boom! I would not recommend any other tire shop for service and quality tires at excellent prices. I stay with service I trust. Trust me you can't go wrong here!

I was so disappointed knowing the positive reviews and wanting to support locals for a quick tire…read morechange and alignment. We called multiple times, no response, so we made an appointment online and was rejected at the counter because their online services aren't working, alignment equipment not working, and computer not working so cash only. Why was the customer in front of me accepted for a walk in for something more labor intensive when all I needed were my tires changed? I had to schedule an appointment over 10 days out now and when leaving an employee put a cigarette in his mouth at the front desk and walked out, three staff were outside goofing off lifting wheel parts and three staff on assuming a break when a dozen customers are waiting seemed like a serious lack of professionalism. The manager wouldn't even come and give me an explanation to the mishap. The woman at the counter went to ask the manager what to do and blamed me for not calling and they had several appointments for the same time. It is not my fault their systems aren't working and I was rejected to leave my car to be worked on at their convenience. Permanently taking my money and business elsewhere this was the worst service and experience despite constant effort as a customer.

Haven't had any battery issues since Charlie's Subaru Service worked on my car. I do take a couple…read morelonger drives (20 minutes) twice a week as they advised. So it seems they did a good job with the fix. Thanks Charlie's!

We were traveling through Maine on vacation when we noticed a terrible clunking noise on tight…read moreturns coming from the front end of our 2010 Forester. Bath Subaru wasn't able to even look at the car for 10 days, so we tried Charlie's. Andy in the service department agreed to have the car looked at the same day, despite being fully booked on a holiday weekend. They were not able to repair our car, due to having to order a part. However, Andy gave us a detailed report with his head mechanic assuring us the car was road safe (just no off-roading for us!). We were there for a little over an hour. Thanks, Charlie's Subaru service department for saving our vacation!

2025 RAV4 Hybrids have been hard to get in the Portland area. I called Charlie's and they were able…read moreto get me one within a few days that met my specifications. Shannon, our sales guy, was pleasant and knowledgeable, and even came in on his day off so we could pick the car up at our convenience. He walked us through getting CarPlay set up and through any of the features we were not familiar with from our 2020 RAV4 Hybrid. Michelle, the Finance Manager was also very pleasant and made all of the paperwork easy. They also have a nice perk with free car washes for the life of your car, but we live too far away to take advantage of them, though will swing in whenever we head north. All in all a positive buying experience and I would definitely recommend Charlie's Toyota to anyone looking to buy a Toyota.

I just finished my car shopping experience and although I did not end up purchasing from Charlie's…read moreToyota, I still wanted to leave a review because I had a great experience here. I stopped in on a Saturday afternoon to look at the differences between some different models and trim levels. Shannon, the sales guy who helped me, was extremely helpful. He clearly explained and showed me the differences between everything I was interested in looking at. We spent about 20 minutes and in that time I was able to determine what model and trim levels I should narrow my search to. Shannon was not pushy at all, gave us space to look, and was extremely knowledgeable. Getting an in-person look at the sizes and trim levels here at Charlie's Toyota was the most time well spent of all my car shopping experience. They ended up not having the used inventory I was looking for so I purchased elsewhere, but the time I spent here was instrumental in my decisions. I definitely recommend working with Shannon!

I have purchased/leased two Subarus from Charlie's. Not only have their sales people worked with me…read moreto find the best deal to fit my budget and my needs, but their sales department is also terrific. Charlie's has a number of dealerships so if Subaru is not your cup of tea and you're looking for a vehicle, I would check to see whether Charlie's sells that vehicle. Excellent customer service ! Plus, the family that own owns the dealership is very active in local philanthropy !! Win win !

I have admit this was the worst experience I have ever had in my 25 years of buying vehicles. I…read morewould NEVER recommend this place to anyone. We showed up to look at a specific vehicle when we got to the dealer no one came out for a solid 20 minutes. We called the number to the Mitsubishi dealer and was hung up on. No worries people are busy I understood this. We went to the Subaru dealer to find help we were greeted by a friendly salesman who was helpful but we decided not to go with the vehicle presented. We asked the manger if there were any lease specials on other brands when we were told " you would have to go to each dealer individually and ask as they only deal with Subaru". Didn't understand this since it's all Charlie's but again I understood. this was now a hour and half of my time. We finally found the vehicle we went there for where I was met but a salesman named Colby who began to yell at me while I was talking. He told me the vehicle was on hold even though we were told the vehicle was available literally 3 minutes prior. I walked away and went to the main dealer next to Toyota. The salesman here was FANTASTIC! We had explained we had received offers for our vehicle elsewhere and we were told previously they would match this. after we found the vehicle to work numbers on they came in 4k below the trade in price they said they could match 3 weeks earlier!!!!! The guy who came over with the numbers was almost put off after I told him this and said we're all in.... This turned out to be a 5 hour process and a huge waste of time. When asked to run numbers in another vehicle he said well call you later today or Monday really it takes that long to run numbers through a bank? I have never experienced this at any other dealer ever. In the mean time he's next to us telling another customer we want this deal done today and we'll work with you and make it quick. Seriously? Worst dealer and experience ever!!!

great guys, but they retired in July says the sign on their door…read more And no one answers the phone. I'll miss them.

Fantastic Repair Shop. My wife and I have been taking our business to this shop for years, run by…read morebrothers. They are very fair with their prices and very thorough with their work.