I brought the vehicle for the first oil change at the Jiffy Lube at the address above on August 28th 2020. After the oil change, I didn't notice at first, but on September 24th I noticed that there was oil spots on my drive way. I looked under the hood and the oil cap housing was loose. I determined it was loose because there was a yellow indication mark added by Jiffy Lube during the last oil change, and the mark didn't line up with the cap and the housing. (I took some photos of the oil cap, oil cap housing that has oil around the bottom of the housing, oil dripping from underneath my vehicle, and the spots of oil on my drive way resulted from the leak). I contacted Jiffy Lube and they requested for me to bring the vehicle into their shop so they can investigate the issue.
Once I brought the vehicle into the shop, the service person at Jiffy Lube took a look at the oil housing. He retighten the oil filter housing, re marked the line, and flushed around the area to clean any residual oil. He looked under the vehicle, and he pointed out that the leak is not front the oil filter housing, but from the transmission gasket around the transmission pan. I looked at the fluid, and the fluid was a dark brown colour. I know from previous experience that transmission fluid is a reddish colour. I contacted my dealership and made an appointment right away to investigate.
Once the vehicle was at the dealership, they have concluded that the leak was not from any sort of transmission issue, but a cracked oil filter housing from over torqued oil cap. They said that the oil cap is supposed to be torque at 25NM, and it looked like whoever did the last oil change over tightened the oil cap causing the oil filter housing to crack and leak engine oil. The cost for a new oil filter housing was $1182.00 plus HST. I didn't have a choice, but to pay to get the repair completed.
I contacted Jiffy Lube and talked to the manager Andre. He assured me that the equipment, and tools they use for the oil change was all approved for my vehicle. He offered me a free oil change, but since my last experience, I am unsure that the tools used are safe for my vehicle. It frightens me that this maybe not the first time, this issue has occurred. I plan on writing a formal review on the website. I would highly recommend you send someone to go to that location, and to check the calibration on all the tools used for tightening the oil filter/ oil filter housing. read more