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    Great Canadian Oil Change

    3.0 (6 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Great Canadian Oil Change

    Fuel system cleaning

    Oil changes

    Tire balancing

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    Fraser Chrysler Dodge Jeep Ram - Damages to new 2024 Durango RT while in dealership possession

    Fraser Chrysler Dodge Jeep Ram

    (20 reviews)

    AVOID THIS PLACE LIKE THE PLAGUE!…read more Over the past 4 and a half months, I have experienced repeated delays, misinformation, financial burdens, and overall negligence that have left me without my vehicle for a total of 130 days (and counting). Incident #1 (Aug 7 - Sept 16, 2024): My truck was in the shop for over a month, and I was provided with misleading information regarding my rental car coverage. Despite my warranty covering $40/day, I was left with unexplained extra charges. I was bounced between Fraser Chrysler and Enterprise multiple times. Enterprise staff was EXCELLENT, Fraser Chrysler should take notes. After weeks of waiting for a part with no tracking information, I escalated to now Ex Service Manager Chris Mitchell, who resolved the issue within minutes--highlighting the clear incompetence in communication from my assigned service advisor, Laura Gage. Incident #2 (Dec 9, 2024 - Jan 15, 2025): On Dec 4, I reported severe steering issues that caused me to nearly crash my truck and urged that I needed to drop my truck off to their lot (this is where I purchased my truck anyways) and was told no space was available until Dec 9. I had to rent a car at my own expense while waiting for another warranty authorization and repair. Again, my service advisor failed to provide tracking details, despite my warranty company confirming the part had arrived days earlier. When I confronted Fraser Chrysler about this, they falsely claimed the part had been damaged, sent back, and replaced--all within an unrealistic timeframe. Which turned out to be incorrect and factually false. When I finally received my truck back, it was in worse condition. Within four hours, it became undriveable again. I demanded Fraser tow it back, and the response from management was dismissive. I was eventually given a loaner that had less than 50km of gas mileage, and upon further investigation, found that the differential installed on my truck was likely damaged and improperly sourced. Incident #3 (Jan 15 - Present, 2025): After further issues, Fraser Chrysler diagnosed a transfer case failure. I was promised updates but received no communication for weeks. When I personally followed up, I was told the part was not yet received, though my warranty company had no record of the order. More delays followed, and after multiple ignored calls, I finally learned my truck would go into the shop on Feb 7. After installation of the transfer case, the truck still could not steer. It was discovered that the rear differential installed during Incident #1 had the wrong gear ratio, meaning Fraser Chrysler installed an incorrect, unverified part on my truck last year. On Feb 27, my warranty provider confirmed that it is impossible for them to supply incorrect parts--proving Fraser Chrysler's ongoing mismanagement. I have now been without my truck for 130 days and have suffered extreme financial and emotional stress. Fraser Chrysler has offered zero accountability, no urgency, and no compensation for my time, rental expenses, and vehicle payments for a truck I do not even have. Unfortunately, this battle is far from over as well.

    Be carefull of the feedback you provide in the online survey you receive from Jeep Canada / FCA…read moreCanada / Stellantis about your recent service experience at a Jeep Dealership. I received a survey from Jeep Canada / FCA Canada asking me about my recent experience with the Fraser Chrysler Oshawa Dealership service department, a Jeep Dealership I have been dealing with since 2021 following the purchase of a Jeep Wrangler Unlimited from said Dealership. My latest experience with the Fraser Chrysler Oshawa service department was so poor and it inconvenienced me so much that it warranted a detailed feedback about my experience and that's what I did in that survey from Jeep Canada. My detailed feedback in the online survey following a routine maintenance check with tire rotation was detailed and factual: as soon as I got into the vehicle and drove off the lot I expeienced heavy vibration on the steering wheel, loud squeaky sound coming from the front driver side when breaking both of which were not there before, and on the day I brought the vehicle to get these new issues fixed, I had to one of their rude service team members who told me that there was a note on profile about finding isses with my vehicle. When I expeienced the issues with my vehicle that were not there before the Sevice Manager went out with me and said "I know exactly what the technician did wrong here. Bring the vehicle in first thing tomorrow AM (I will not be at the dealership tomorrow, but Tara would take care of you) and we wll take care of this for you at no cost." - must of got the attention of the team at Jeep Canada / FCA Canada because I received a follow-up survey email from Jeep Canada / FCA Canada asking me if I received a called from Fraser Chrysler Oshawa about my feedback in the recent survey and I was given an opportunity again in that survey email to provide more information particularly about my experience with one of the rude service team members when I brought the vehicle in the next morning as per the Service Manager's request. Both issues were fixed to my delight and I thanked the service team for fixing the two new issues. Today I called Fraser Chrysler Oshawa to book an appointment to rotate my tires which is part of my service agreement with them and I had the call back 3 times because I was placed on hold for so long on each occasion which is something I had never experienced in my four years bringing my car for service at this dealership. When i finally got through to service, I was put on hold again for a considerably longer time by one of their service team members (Tara) who eventually came back on the line and said "Neil we have a message on your profile that says you are not happy with our service here at Fraser Chrysler so we feel it is best that you find another dealership to take your vehicle to." I wasn't surprised by this dealership's response to my rather candid feedback in the online survey from Jeep Canada (I actually one a $250 gift card from Fraser Chrysler last year for completing a survey where I gave the team 5/5 for amazing service) . What I am surprised at though, is that there not more Google Reviews about the sometimes poor and rather rude reception you get from some of the service team members at Fraser Chrysler Oshawa dealership and "hosing" that are sometimes done by the sevice consultants to get you to spend more money at the dealership. Hoping that this dealership someday understands how they can use customer feedback surveys to improve customer servicento attract and retain customers , because at the end of the day there are no exceptions to exceptional customer service.

    Great Canadian Oil Change - oilchange - Updated June 2026

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