Terrible customer service. Left and went to Jiffy Lube. Where I was greeted with a smile and…read moretreated the way a paying customer should be treated.

Very rude employees. I rather have an interaction with all the Karen's out there than to ever go…read moreback to deal with Take 5's employees. Worst customer service I've had to deal with in along time. As soon as I pulled in I immediately was taken back by how rude they all were to me, so I backed out and went down the road to experience the best customer service with Jiffy Lube.

service moms allowed me to accompany in bringing her car to…read morethe shop for an oil change, which she said came with a free vacuuming, and which also involved a filter replacement. i'm not particularly knowledgeable about the latter service, but her filter looked about a 3 out of 5 to me, so not unreasonable but if it were me deciding to change, i'd have been looking at that jawn, scratching chin, talm bout ehh lmao. nonetheless, so says the boy without a car. quality the car was looking and sounding in good condition, through the route home, including two stops not far out of the way. also, as i mentioned to the worker at the front desk, who really be living on the clock, the waiting room area at the car service shop is at the top among that category. other favorites, such as st. francis pediatrics and the harvard location of family & children services, are certainly up there with regard to the magazine and toy selection, respectively, but a popcorn stand, coffee machine, soda fridge, and water cooler really be so tough to match, especially when the coloring sheet kiddie table stands in the middle of the room. and not to drag out the section, though the customer service, from both the worker summarizing services and receiving payment at the front desk as well as the worker who showed us the car oil level on a dipstick, was excellent and definitely merits acknowledgement. value the value was respectable, though from what i understand momma to have suggested when i'd asked while in route home if someone with the shop had vacuumed the car, she really expected such a service for the $130 cost. however, considering the collective services of a oil change, which i recall from previous personal visits to the shop as receiving considerate attention to quality; the filter change, which i'd conjecture is integral to providing comfort for drivers and passengers alike that the visible and audible features of the car align with the functionality of its engine; and the food & beverage offerings, of which momma copped a root beer and your boy indulged in a bag of popcorn with solid proportions of butter and salt; are collectively well worth that price. oh and every wednesday is for the ladies at the jiffy lube, $7 off your oil change if i remember right, that be where us guys putting the money we save on shaving in november, so ladies please pullup.

Great experience overall. The staff was friendly and professional, explained costs upfront, and…read moredidn't try to upsell me. Oil change and tire rotation were done quickly and priced fairly, and they topped off my fluids for free. I'll be coming back to this location.

I wish there was less than a one star. I waited for a hour…read moreand fifteen minutes. (and I was inside the garage) they told me last time I was there they cross threaded my drain plug. tried to fix, but couldn't. called a manager who was at home. had to wait for him to drive to the store. I'm waiting in my car now. it's been a hour and forty minutes. hasn't got here yet. NEVER go to this place!!!!!!! I'll update later take five at 81&harvard in Tulsa really sucks!!!!

Cole helped me today and I was very pleased. They went above and beyond to take great care of my…read morevehicle and even cleaned out the cabin air filter which nobody has ever done! Very pleased

Excellent service! Fast and friendly! Highly recommend Robertson!! Turns out I'd picked up a nail…read morebut they were able to fix it and I got there after 5 and they got me right in!!! Super customer oriented!!

I always go here for my car services... like I have for about 18 years, so I hesitate a little bit…read moreto give the review with these low stars, but this visit had a few things going on. The gentleman that was behind the counter was not very kind- not saying he was terribly mean, but he just wasn't into being there, it seemed. I asked for an oil change and for all my fluids to be checked (pretty standard). I had brought in a box of tire sensors and asked if they could put them in since all but one of my existing sensors were dead. He kind of popped off a little bit of a snappy comment and roughly pulled them toward him. He asked if I was staying or going while they service my car - I asked how long it would be and he said about two hours. I was there a little more than three. I understand. They were busy, but I got up when it was just a little more than two hours to check on it. I guess I feel like they could do an update with the peeps that are still in the shop. There were at least four men sitting at the counter that day. It seems like the job got done- oil changed, fluids replenished and sensors in. The other thing I am not a fan of- he never stated there would be a charge for the placement of the sensors and it ended up being $70. A full bill that would normally be about that price ($70 ish) was $180 because of fees and other line items. That feels pretty steep and I will definitely be watching YouTube next time. Part of my appeal to return to Robertson's is they help out with such things as I am sure they installed a set of sensors for me before at no charge or at least not anymore than $20.

On May 18, 2026, my vehicle was towed to this location after hours for a tire replacement. On May…read more19th, all four tires were replaced by technician Kelly Crain under service advisor Michael Takanashi-Perez. I paid nearly $1,000 for this. When I attempted to leave, my driver's side rear tire was grinding against my rear bumper guard. This damage was not present before my vehicle was in their care, as evidenced by two passed North Carolina state vehicle inspections from September 2025. I did not leave the premises. I went back inside immediately. Michael Takanashi-Perez acknowledged he should have called me but claimed he assumed I already knew. He did not. Neither did technician Kelly Crain. Whoever drove my car to the front heard the grinding and said nothing. Their own inspection report photographed my driver's rear wheel well with the tire removed, giving them a clear and unobstructed view of the bumper guard's position, and documented nothing specific about it contacting the tire. When I raised concerns, they blamed the new tires having deeper tread than the worn ones. This is implausible. The difference between 5/32nd and 10/32nd tread depth is approximately 4mm, less than the length of a fingernail. All four tires received the same negligible tread increase. Only one is grinding. I have had tires replaced and rotated multiple times since the bumper was damaged in 2018 and this never once happened. On May 22nd I called to follow up after no manager contact as promised. I was called by Justin, then by Michael Takanashi-Perez, who asked me to come in. I made two Uber trips at my own expense based on their promise to attempt a repair. Approximately 15 minutes after dropping off my vehicle, before it could have reasonably been brought into a bay and a repair attempted, I received a text saying they couldn't help. Michael and Sheree were conveniently absent when I arrived to pick up my car. No service ticket documenting what was "attempted" was available. No bay camera footage from May 19th has been provided despite repeated requests. They produced a second inspection report with the car lifted off the ground. Gravity naturally shifts the bumper away from the tire when the car is not bearing its own weight. This was not a repair. This was documentation for their own legal protection. I am a disabled, neurodivergent, LGBTQ+ woman. I was treated dismissively at every turn, talked down to, and stonewalled. Formal complaints have been filed with the Oklahoma Attorney General's Consumer Protection Unit and with my insurance company. Do not bring your vehicle here, especially if you are a woman, disabled, or LGBTQ+. They will damage your car, deny it, and make you jump through hoops while they cover their tracks.

Always repair our autos efficiently and accurately. Mr Bakarri is always pleasant snd anxious to be…read moreas helpful as possible. Their prices are very reasonable for the service provided on our older Audi and Infinity. We could not ask for more. Excellent!

I have done business with Tim for several years on different vehicles. He is always fair, and…read moreknowledgeable. The few times he wasn't able to do the work I needed, he referred me to other locally owned shops that could.

Great people, skilled and honest. I have been going here for over 22 years and trust them. Tim Ladd…read more(the owner) is a skilled Mechanic and is humble about it. Never had a bad experience over all these years. Susan, who also works there is super-helpful and very nice. I feel like they are family.

Dropped my beetle off had problems with my air conditioner. They said to fix it it would be 2500…read more Couldn't guarantee that it would even work. So I felt it wasn't worth the fix. I was then charged $135 to pick up my car. Wanted a second opinion and took it somewhere else. Totally a different story than what I was told and half the price to fix. Don't even think Chesser even looked at my car. Just let my drop it off stop at Go and collected $135 dollars.

Helpful. Affordable. Honest. I would recommend. We have had Fords and Hondas worked on. No…read morecomplaints.

Excellent Service, each time! Very Friendly. It's very clean…read moreand organized. Hoping Peoria gets completed soon. Thank you for hanging in there for us! Sincerely, Brigitte

Friendly staff and willing to communicate with a Deaf customer. Only one thing - my check engine…read morelight is still on after checking.