In LA, if a business doesn't have reviews, or has few reviews, it means something is wrong with…read moreit. In Tacoma, it just means a true Yelper hasn't visited yet! My fiancee is stationed at JBLM and needs to continue his PT. He called this place after finding this place through his insurance he gave them a call and interrogated them, which is his standard procedure. His first impression? The receptionist picked up and sounded confident, a plus in his books. Well the result of that call is that he became a patient! He has been here about 6 times. He comes in, signs in and doesn't even get a chance to sit down as they already call him in! The only person who is ever in the waiting room for more than 2 minutes is me! I've seen multiple different patients come in and they are all treated the same. The ladies are kind and courtesy and have a bond with each patient. They are even kind to me, offering me coffee on some days. And they spend about 1.5 hours with my fiancee, who is recovering from a rotator cuff surgery. They give him a heated massage in the beginning and towards the end make him do exercises in their exercise room, which has a couple of flat beds, weights, a lat pull down machine, stair stepper, treadmill and other equipment. They take therapy seriously! Parking is a breeze, restrooms don't need keys, scheduling is simple. I and he have no conplaints about this place. They even have a fresh newspaper and ample magazines! I truly hope more people come to this office. Be on the lookout for his review!

Painful right shoulder rehab - Left knee replacement surgery rehab - Major right rotator cuff…read moresurgery rehab . . . I have went through two extended injury rehabs and currently about half way through the third, rotator cuff surgery, with these wonderful people. I have spent a lot of time with, and gotten to know, all of the three PTs and the support staff. Every one of them actually care about my success and treat me like was the most important patient they have. Truth be told, I'm just another burned out 76 year old has been athlete who used up his body in his youth. I have no regrets, and I seriously recommend you consider these professionals for your needs! Cameron, Maria, and Brittany REALLY know their stuff. Each one has been a blessing for me.

I was a patient of Dr. Arroyo's at Puget Sound Orthopedics in Lakewood Washington. I couldn't have…read moreasked or anything better in the doctor. He is extremely intelligent, you can tell that when he took on this education that he did it to help people from the depth of his heart. I have had surgeries from other doctors who were not able to get my shoulders secure. The surgeries done by other Dr's would still fall out of joint very easily. Dr. Arroyo was very thorough with explaining the different kind of surgeries that he was going to do on each shoulder. One was done 4 years ago and hasn't fallen out of socket I feel very secure with it. The other one he completed one year ago and I only had 75% of that bone left but he was able to take a tendon from another part of my shoulder and secure that portion of the bone that was missing from that tendon. I never thought that I could use my arms again without considering the possibilities of them falling out of socket. I am sincerely grateful for a doctor that is so caring of his patients. With this particular surgery he did only two doctors in Washington state are able to perform them. When I was in between surgeries my insurance had changed and the doctor's office didn't accept the insurance that I had. I sent Dr. Arroyo a message directly to see if there was anything that he could do because he was the on of the only doctor's that could perform this surgery. He told me since I was a previous patient that he would be able to work with the insurance company and the doctor's office to get the office to be able to accept my insurance. It was hard for me to say goodbye to him, he truly changed my life.

Did some research on orthopedic surgeons and Dr. Gray popped up…read more Researched him and learned he is part of the Stryker Team (means nothing as it means he uses their products because they are ethical in their manufacture of products) and has been for quite some time. I was interviewing multiple doctors and he was just one of a few. He answered all my questions and they were extensive. He took the time to explain the procedure and what approach he was going to take. What recovery would look like and all the complications from a major surgery. His compassion was evident and he did not pressure me to chose him. I visited the other doctors and Dr. Richard Grey stood heads and shoulders above them all. I just had the first of two procedures, the procedure went as planned and a good prognosis is indicated. So when it comes time for the second surgery I have no doubt Dr. Gray will be as successful. Again if you need an orthopedic surgeon check Dr. Richard Gray out.

Gig harbor front desk young lady rude uncaring -first thing she said to me when I asked her if they…read morecould sign a family leave form is "that is a $10 form" I had no idea what she was talking about-I explained that I had filled out everything on the leave form. all it needed was a signature so that our son could take a few days off to help with hip surgery recovery- she said "it'll take at least 10 to 14 days to get the signature" even though there was no one in the waiting room and no one was busy ...so I left without the signature and will have to figure out postop home care on our own- talk about a rude uncaring front line staff. Im aware Dr. Gray is an excellent surgeon but the people managing his Gig Harbor office at the front desk are really awful.

The staff is very nice and helpful. They are always very polite and friendly…read more Dr. Gray is part of this group and he with his PA and Nurse are a great team. His and their focus on the patients and their needs and the way they engage with the patient on explaining everything is great. My surgery was successful and the patient care by this team is awesome.

We had a referral visit scheduled, then an hour before our appointment we get a call from the…read moreprovider informing us they aren't taking new clients. We had just left our home, taken the day off work for them to cancel last minute? Not a good way to practice.

Have taken my kids here a few times over the last few years due to sports injuries, mt bike…read moreinjuries etc. The doctors there are great and I would recommend this facility if you are a local. The main reason I suggest being a local is because if you need to get ahold of anyone in the office, you'll need to just go there in person. I wouldn't suggest calling unless you have some sort of fetish of sitting on hold for eternity. Once you get there they are very helpful....... Now that you have your appointment and your ready to get seen next month, you are on your way to feeling great again. NOW... don't think for one second that you got to bypass the on hold thing just because you live in town. Once you get to your appointment next month and you have a seat in this very spacious waiting room, take a look around. You will notice there will be 1 maybe 2 people ahead of you, at this moment you think to yourself ( this will be quick) lol. This is the point where you will get to wait somewhere between 1-1 1/2 hours till someone brings you to the examination room, but don't worry the fun doesn't stop there. Once in the room you will get to wait at least another 30 to 45min. If you need to get some shopping done or feel like going to a nice sit down restaurant while you wait, just run up stairs check in and go do your thing, you will have plenty of time

After an extensive search for a superior surgeon to fix my knee, I found Dr. Robert Vaughn at Puget…read moreSound Orthopaedics in Gig Harbor. Dr. Vaughn, Angie Baker PA and the entire staff is TOP NOTCH! They made things so easy and were extremely helpful and friendly. I highly recommend this office.

Dr. Gray is an amazing surgeon. He specializes in hips and knees and is extremely knowledgeable…read morewhen it comes to these types of surgeries. His approach is very simple and effective keeping in mind what's best for the patient and is never the first to jump into a new procedure until it's proven out. The office staff is always very helpful and very welcoming. Top notch staff. I highly recommend Puget Sound and Dr. Gray.

There was a slight mixup in my scheduling and rescheduling. I got to talk to a young lady in…read moresurgery scheduling named Queena She was so pleasant and engaging and helpful. It was amazing. She took care of Business. She took care of me. thank you Queena!!!

Dr. Puttler did my hip replacement surgery and have been pain free ever sense!! He is a wonderful…read moreDoctor:)

I came in for a bicep repair and Dr. Puttler was amazing. He had frank, clear, and compassionate…read moreadvice. He and his staff arranged my surgery very quickly and worked with my insurance to make sure that everything was in order. My Physical Therapist commented on the effectiveness of the surgery and how the way it was done was enabling me to advance through recovery much faster than other repairs they had seen.

At the end of April I broke my hand and was referred to Rainier Orthopedic Institute to determine…read moreif I needed surgery or not and for a treatment plan. Since then I've been in twice and I've had a great experience! The office staff I've encountered has always been nice. Wait times have never been rough for me, both in the lobby to be taken back and then when needing to get x-rays. I have been seeing Dr. Kevin D. He's been really personable and kind throughout my experience! Overall this has been a great office to help me throughout the healing journey for my hand.

I don't usually write reviews for medical places unless something really stands out, but Rainier…read moreOrthopedic Institute genuinely impressed me. They saw my brother for a broken femur, which is obviously not a small thing, and from the moment we were there, the care felt different. The provider who saw him took her time, didn't rush through anything, and actually answered all of our questions in a way that made sense. You could tell she cared, not just about the injury, but about him as a person going through it. Same goes for her medical assistant. Super kind, attentive, and just easy to talk to. It didn't feel cold or clinical the way some places do. It felt like they actually wanted to make sure we understood everything and felt supported. Honestly, after seeing how they handled his care, I've been seriously considering switching my own care over to them. That says a lot coming from someone who's pretty particular about where I go. If you're dealing with anything orthopedic-related and want a team that actually listens and treats you like a human, I would absolutely recommend them.

After a car accident I was referred to this clinic for follow up. The referral was sent on 11/13. I…read morefollowed up multiple times. The first week I called I was told it was being referred to the spinal specialist and they would need to review it so they could schedule me. I called back the next week and was told they still had not reviewed it but they would send another message. I called the following week and was told it was still being reviewed but they would send an urgent message and I would hear back with 24 hours. I called back the next day and was told it takes 48 hours for a response to an urgent message. I called back the next week and they said they still did not have it. I called back again the following week and was told "Oh it's been accepted we can schedule you now". We scheduled for two weeks out. The next day I got a call saying that was an accident that I shouldn't have been scheduled because it had not been reviewed yet and they needed to cancel the appointment. Today I finally got a call saying we need to refer you to someone else. So it took 5 weeks for them to tell me that they need to send me somewhere else. Meanwhile I'm in pain and doing what I can to alleviate it. The administrative process is awful. People should not have e to wait 5 weeks for a case to be accepted or referred out. On top of that no one at the office even knew what was going on as I was given several different messages.

The doctors really don't care about patients unless you are bad enough to have surgery. I suffered…read morea broken bone (the bone was broken with a chipped off piece) and possible fracture in my wrist. My (good) doctor wanted a ct scan to see the extent of the injury and all Dr. Komatsu did was another x-ray that showed the same thing I knew before and said I was healing. How would he know?? He never did the ct scan to see the damage, not to mention it took over a month for an appointment. This is my second bad experience with them. He just didn't care in the 10 minute appt I had talking to him. He didn't listen to what I was saying, I felt invisible. He showed me the brace I needed on Amazon so I could buy one!! Then he referred physical therapy so I could get a wrist brace from them and they don't even do that! It's like he wanted me to be someone else's problem. Don't waste your time with this place. So now I have a broken wrist and have no idea what to do...if I could give zero stars I would.

Dr Merritt performed total hip replacement in March 2016. Ten weeks post-op and I am doing really…read moregreat and am pain free. Dr Merritt was outstanding - from his explanations of what would happen/why, listening to understand my concerns and answer questions, ensuring I was prepared from pre-op to post-op. He cares about me as a patient and a person. His goal was to help me to have a pain-free hip and resume an active life....and I am there. I would choose Dr Merritt again!

From the owner: Orthopaedic Surgeon with advanced training in Sports Medicine surgery and the treatment of injured…read moreathletes. Specializing in arthroscopic surgery of the knee and shoulder, as well as, fracture surgery and joint replacement surgery (knee, hip, and shoulder).