The cold water shower needed to be replaced and the part to repair the shower proved challenging…read morebecause the part wasn't easy to find, but the plumber Henry Cruz made things happen and took care of the repair. He was friendly and professional.

They came quickly however for a kitchen sink clog they wanted over $600.00. I was told the high…read moreprice was due to the company going totally corporate. No longer independent owners. I guess they don't understand the market at corporate. Probably a bunch of pencil pushers that look at dollars without knowing the business. Don't waste your time

After dealing with kitchen damage, I realized the actual repair part was only half the battle. The…read moreinsurance side of everything was honestly more overwhelming than the damage itself. Every phone call felt like I was speaking a different language and I had no idea what was actually covered versus what I was being told. Finding NYTDR completely changed that experience for me. What I appreciated most was that they approached the situation like people who actually understand how stressful it is to have your home disrupted, not just like another construction job. They caught things in the kitchen that I would've never thought to document for the claim and explained the process in a way that actually made sense. There were multiple moments where I probably would've accepted less from insurance if they hadn't stepped in. The kitchen now looks better than it did before the damage happened, but honestly the biggest value was having people who knew how to navigate both the restoration side and the insurance side at the same time. That combination is rare. Most companies either know construction or know claims. NYTDR seemed to understand both equally well, which made the entire process way smoother than I expected.

Had a consultation with Michael on a mold issue I've been having in my apartment, and could not…read morehave trusted his advice more. A lot of times when you're dealing with issues like this, you don't know where to start and are always feeling like every company is trying to take advantage of you. That is NOT the case with NYTDR! Michael gave me realistic advice for my situation, and made me feel at ease and that I had all the information I needed to make decisions for myself. I would absolutely recommend this company for anyone dealing with mold and other damage issues in your home!

I have to respect a company that helps others and their communities when they need it the most…read more Thank you for your big heart!

To read what you did for the Chinese restaurant that got ruined by racist graffiti. Thank you so…read moremuch for taking care is that restaurant, cleaning it all up for free! You guys are amazing!!

After a fire in my attached garage caused heavy smoke and soot throughout my home, iFlooded…read moreRestoration responded incredibly fast. Their team was on point, professional, and knew exactly what to do. I was so relieved when they arrived and immediately began mitigating the damage. Project Manager Alex was excellent and service was incredible from start to finish. Highly recommend!

First time home owners, and we had a flood last month. My family and I were devastated to say the…read moreleast. Mr. Alex Calderon made the entire process seamless and took care of us quickly and professional. He dealt with the insurance company from beginning to end. I have already recommended iFlooded Restoration to several of my friends and co-workers. Thank you for everything, and hopefully I won't have any kind of flooding in the near future!

Vitor was fantastic when I had an unexpected burst pipe that caused a flood inside the ceiling of…read moremy living room. He was recommended by a longtime friend who is a professional builder and said "Vitor and Emergency Relief Restoration are THE ONLY people I use for this stuff." I called Vitor and he responded promptly (on a Sunday). He was incredibly professional from start-to-finish. I would highly recommend him to anyone who is (unfortunately) facing water, fire or mold damage. Great customer service. Great communication. Excellent work and all for a fair price. This is a trustworthy professional and I would highly recommend him.

Very reasonably priced!! Super responsive and understanding. I have had a bad experience with a…read morenational chain and Emergency Relief was superb and exceeded my expectations. Would highly recommend.

Great company to work with…read more Hempstead New York 11552 516 4939257 We carry STO, Master Wall, Energex We deliver

I really wanted to like these guys. I hired Plaster Pro to do stucco repair, caulk, and paint the…read moreexterior of my house this past May. I will start with the positive. Shivon, the owner, and Geronimo, his subcontractor are very nice people. But that's essentially where the good vibes end. Just another contractor disappointment. From the very beginning, it was clear something was amiss. They were in such a hurry to get the contract signed and start work. But when the time came to start the job, very little was happening. There were maybe 1 or 2 people here at any given time to tape up all the windows and do some of the stucco repair. But days would pass and no one would show up. The house was uninhabitable because all the windows were sealed with plastic during some of the hottest days of the year. I would ask repeatedly why we weren't moving along and I was told by Geronimo, "we still don't have materials." Which begs the question, why are starting a job you don't have materials to do? Why are you sealing up my house with temperatures in the 80s and 90s if you don't have stucco or paint?!?!? This became the refrain for the next several weeks. (This was supposed to be a 2 week job.) We pushed into June... then July. The material issue never seemed to get resolved. Then it became about weather which is understandable. But that was just a few days here and there. Ultimately, sunny days would come and go and maybe Geronimo's brother or sister would show up to texture things. But this created another issue. The quality of the work just wasn't there. How can there be any continuity if every step of the way, the process is piecemeal. Well, this is where the contractor should be the first line of defense when it comes to quality control. But Shivon was disappointingly pretty absent throughout the process. I can count on one hand the number of times he made it out to my house. I would call and text and no response. I'd then call his office manager (his wife, Ellaine) and he would get right back to me with some excuse as to why he didn't respond the first 3 times. I would see Geronimo more frequently, but his skill set was just not there and he, frankly, seemed more interested in securing direct jobs from my neighbors then doing the job I paid Plaster Pro for. So, I became quality control but my Spanish isn't great. So, there was definitely a language barrier. So, if my contractor is basically AWOL, what am I paying $22K for?!?!? In the end, the job never got finished. There are windows that didn't get fully caulked. Sloppy paint work. Sloppy texture work. The house clearly didn't not get a full two coats of paint. I can actually see where there are two coats and where there aren't. I have stucco and cement glopped onto my pavers and roof. Paint on my window screens. And they used red duct tape to seal my windows as opposed to Painters tape. So, I have duct dried tape glue on my window frames. And there's an entire section of stucco on the garage I had identified to Shivon on our first meeting that is separated from the substrate that never got repaired! Shivon did ask for the balance of what I owe them but the terms of the contract are that the work must be 100% complete. He insisted Geronimo said it was complete, but here's the wrinkle. If Shivon had bothered to come out and do a final inspection, he'd know it wasn't. But he left it to me because he was too busy to give Geronimo the final punch list. True Story. He ultimately relented and said he'd come out to take a look. But the last text I got was "Good Afternoon, how does this Thursday look for us to meet?" I immediately responded the same day with "What time? That was August 23rd. I haven't heard from him since. In the end, it was Shivon's son, Isaiah, that clued me in to what may have been at play here. From the sounds of it, they do a lot of high end work for rich people and celebrities. So, in the end, I was likely not a priority. But, though $22K may not be a lot of money to Shivon and Plaster Pro, it's the most I've spent on this house outside of buying it. Update: I've started uploading photos of how their shoddy work and cheap materials can't even last one NY winter. I'll keep adding pictures since it's only February. What a waste of money and time.

This is an initial review after the inspection, and I'll update later if needed. I reached out to…read moreBiotek and got a quick response offering a free consultation, which I really appreciated. Joe came out the very next day--he was professional, knowledgeable, and easy to talk to. He took the time to understand my situation and proposed solid solutions for my smoke issue. So far, I'm very impressed with the service and responsiveness. I would definitely recommend them!

Joey and his team were absolutely incredible. My basement was a disaster after having had three…read morefloods and I mean 3 inches of water type floods. He found every single area that was molded and cleaned them up in record time. I can't say enough good things about his company. I highly recommend him.