AAA assigned Tow360 to pick up my car from Roanoke to Blacksburg. Driver was supposed to arrive…read morebetween 3:55 - 4:25 PM. As of 5:10 PM the driver is still no where to be found and hasn't contacted me once. Leaving a stranded customer wondering when and where the driver is and not contacting them once is ridiculous.

I called tow360 after waiting for aaa for almost 3hours. They said 30mins and showed up in 30mins…read more Would definitely recommend

Great service from professionals! We needed a tow for our 28' straight truck and new fuel lines -…read moreall done within 24 hours - excellent job! Lori Krumpols Owner Preferred Movers of TN Wheaton World Wide Moving

Amazing service friendly people adorable prices would definitely use again in the event I need…read moreanything towed 10/10 will recommend them all the time

Need a course in customer service, but did a good job at reasonable price. If you get by the…read moreconversation I would use them again.

I broke down on a road trip over the holiday from Ohio to South Carolina, I called 7 tow company's…read moreto take me home and instead of charging me thousands of dollars Dakota answered my call and said I'll fix it in the morning. And sure enough he had us rolling home to South Carolina before lunch time. He went above and beyond knowing what tough situation we were in. Thank you guys we made it home safely thanks to you!

Tony Akers of Pioneer Towing and Transport was wonderful! He picked my husband, myself and our 3…read morechildren up when our vehicle broke down on the side of the freeway and took us to the tow yard. He was kind and very friendly! They were fast and got to us within 15-20 minutes after we called! Definitely recommend!

Traveling from TN, my car had a breakdown. Jake with Pioneer Towing arrived within minutes! He…read morewas extremely kind and professional. Since it was the weekend, he helped me scout out a hotel and arranged for a mobile mechanic to contact me ASAP. I felt safe and cared for. Thank you, Jake!

I've had work done there twice and it was both quality and very reasonably priced! Small family…read moreshop that is very easy to work with and honest! It can be hard to find good shops when you need one in trucking and this is one you should call on if you need work in Wythville!

1-Star Review -- Extremely Disappointing Experience…read more I run a hotshot transportation company, and was stranded in hillsville Virginia August 22. Had a radiator leak and had to call wytheville auto and truck repair to get a tow, due to other companies not being able to help. When the tow truck driver arrived, there was no greeting or explanation--he simply handed me paperwork to sign and hooked up my truck. Once we arrived at the shop, I waited over an hour before anyone looked at the truck. I was then told that I needed a radiator. I was quoted approximately $900 for the radiator, even though I later found the same type of radiator available for significantly less. I was also charged four hours of labor for the diagnosis/inspection. Because I was stranded and needed to get back on the road, I reluctantly agreed to the repair. I was told the radiator would arrive Monday and was given the impression that my truck would be repaired and ready to go that day. Because there was no Uber or taxi service available in the area, I also had to spend the weekend in a hotel. The shop wanted to charge me $75 for transportation, but fortunately a very kind man named Ronnie helped me get to the hotel for $50. Monday morning around 9 AM, I received a call saying that they had my truck torn apart, but the radiator was still about two hours away. I was told that once it arrived, they would install it and hopefully have me back on the road. The radiator apparently did not arrive until around 3 PM. I waited the rest of the day without receiving an update and eventually called the shop myself. I was then told that they didn't think the truck would be ready that day because the shop closed at 5 PM and they weren't going to overwork their mechanics. I understand that mechanics have working hours and that unexpected delays happen. However, I run a transportation business and had customers waiting for their vehicles. When I explained the situation and how much the delay was affecting my business, the conversation became unprofessional, and I was called a "bitch." That was completely unacceptable, especially when I was simply trying to get information about my truck and get back to work. I ended up spending another night in Wytheville and finally called the shop Tuesday morning. Shortly before lunch, I was told that my truck was ready. What bothered me again was that nobody from the shop contacted me to let me know it was finished--I had to call them myself. When I arrived, my final bill was approximately $2,700 for a tow and what was supposed to be a radiator repair. Considering the amount of money I paid, I expected the truck to be properly repaired and for someone to explain exactly what work had been performed. Unfortunately, about two hours after leaving the shop, I had to pull over and refill the coolant because it was still leaking. Another two hours later, I had to stop again and refill it. I had just paid $2,700 and was experiencing essentially the same problem I originally brought the truck in for. When I picked up the truck, nobody properly explained what had been repaired, what they had replaced, or what I should watch for after the repair. It felt like I paid the bill, received my keys, and was sent on my way. I understand that breakdowns happen and that repairs can sometimes take longer than expected. What I have a problem with is the lack of communication, the way I was treated, the price I was charged, and most importantly, paying approximately $2,700 and still having the same coolant leak shortly afterward. As someone who depends on my truck for my livelihood, this experience cost me not only a significant amount of money, but also several days of work, hotel expenses, and additional time dealing with a truck that still wasn't properly repaired. Based on my experience, I would not recommend Wytheville Auto & Truck Repair. I sincerely regret using this shop and would encourage other drivers and business owners to get a second opinion and compare prices before authorizing major repairs here.

Traveling through the area and had a slow leak in my tire. They were very fast, friendly and fair…read morepriced. Thank you!!

Great service and pricing Very nice people and employees. Took care of me and my vehicle in a…read moretimely manner

From friendly customer service and trustworthy to totally unreliable. On 6/19 I took my 1986 Bronco…read moreII in for inspection, tire rotation, hose checks and any other pressing repairs. The clerk told everyone they were backed up for days. I said I'd leave my vehicle for as long as they needed it. Got a call Friday 6/20 that the vehicle was ready for pickup and the only thing that was wrong was a signal light. I went in, paid and got my keys AFTER I asked for them. I was finally able to get a ride to pick the vehicle up Monday 6/23 and I noticed the rejection sticker. It was clear the vehicle had not been moved from the spot I parked it, i.e. taken into the shop. I told the my friend who gave me the ride that 99 didn't do anything I asked. She said, "they did the same thing to me! I went in for an inspection and an oil change. They put an inspection sticker on it and said I didn't need an oil change." I called this morning. Tuesday 6/24 and asked for Sherry (the owner). The clerk said "I don't think she's around here" and hung up. I called back to get his name which is Dustin. Update: Dustin called Tuesday 6/24 and asked what I wanted, but didn't offer a solution or options.

We stopped for gas in our RV and got stuck at the pump. The shifter was stuck in park. Two guys…read morefrom 99 Car Care came by and diagnosed the problem. One of them crawled under the RV and got us in drive so we could get to their shop. They couldn't have been more helpful.

The plaza shop and restrooms are always perfect. My wife and I bought a house in SC and are in the…read moreprocess of moving from NY to SC. On my last trip down, towing a very fully loaded trailer behind my RAM Rebel 1500 pickup, At about 12 midnight, I had a trailer tire blow out just after gettin on I-77 from I-81. I called the I-81 travel plaza for roadside assistance. The mechanic on duty was Don. He arrived at my location a couple hours later as he was out on another service call when I called. He brought a new trailer tire, made sure my damaged rim was good after getting the blown tire off. It took him a while, but he got me back on the road and I arrived at my destination in SC safely. The service was GREAT, Don was ABSOLUTELY FANTASTIC. If I had to find a negative something to comment on, it would be charging me $125 for a $76 tire, and $293 for the service. It is what it is and they know they have you by the short curly hairs in your nether region, so they really over charge you. Also, they do not take credit cards or checks, so they will follow you to the next exit and wait for you at the ATM. It can really be expected. I'm sure they've been screwed out of payment by so E people so they make sure you're not gonna beat them out of their due, even if it is exorbitant. Lesson learned: don't hit the road without a good spare and the proper tools. Would I recommend them? In a pinch, ABSOLUTELY. Don was awesome and very diligent about all his work. Thank you I-81 travel plaza and THANK YOU Don M.

They will rob you blind. I had a double blow out. called and the service guys that came out were…read moregreat. after all was said and done, they sent me a work order to sign. nothing on it. couldn't even open the invoice. then they sent the bill. they charged $3400 to change 2 tires. I've been in this business a long time and they tried to tell me I had a special tire. mind you I've been buying these 245/70/17.5 for low deck trailers for years. never paid $850 per tire. Stay away from these crooks. I was also told they gotta pay for all them expensive toys they keep buying. Crooks.