Brought my jeep in for diagnostics on some noises, and a simple ground wire repair...3 days later, they didnt fix the ground wire, and they said the didn't hear the whining noise it makes upon every left turn. I don't think they even drove it. 3 days to just change the oil and fix nothing. They seem to busy for their own good. I made an appointment a week prior, and they still failed to finish the job, said things got hectic and they forgot...I wont be back. read more

They said that one of their mechanics said my car wasn't having a timing issue. Took it to Shelors in Christiansburg and they told me it was and they fixed it. Running better than it has in years. read more

if you are a woman and have bought a used car from them, don't expect any help from them, especially if you are a woman. Snake oil salesman comes to mind. I traded in my 2012 Chrysler 200 hard top convertible for a 2016 Ford Escape. It's had 10,000 less miles than my Chrysler. When I brought the Ford home, my husband noticed the back seat was all ripped up. This was never brought to out attention, we took the car back the next day and was told to call the Ford dealership. Ford dealership told me that interior was not covered. I went back to the dealership {second time} a was told to come back on a Tuesday and ask for owner. Went back {3Rd time} and never spoke to owner. I had to come back when man who specializes in seat rips was going to be there. Turns out he couldn't fix seat because something about if it gets seen it would just rip again. Long story short, they were leaving me sitting there and not even explaining it to me. I barged into managers office and not so nicely told them they could pay off my loan, give me my car back and we could call it even. I stormed out and while driving home manager called me said owner told him he was already on top of it. Just give them a couple of days. After 3 weeks my husband called them and was told manager and woman who orders parts was not in, but did not see any paperwork on it. Needless to say I am quite angry with this dealership. read more

This business is located in a small town. I am not sure what their target market is unless it is for the elderly. This town is full of drug addicts and part-time employed persons. Their website claims that bad credit is a non-issue. Apparently, this is not the case. I am trying to start over after a separation. My husband made a mess of my credit. However, after I offered to pay half the cost of the actual vehicle/s I was interested in, as I was told to do to in order to "be taken seriously", that same salesperson told me to hit Craigslist weeks later. The salespeople didn't actually talk to me to turn me away. They just kind of "went home for the day". The fact that I had that down payment in my hands made 0 difference. Please don't believe this false advertisement. I know it's up to their lending institutions, but they don't care about your real life situations and hardships. Don't waste your time. read more