I was a little skeptical after reading the other reviews but I made an appointment for an estimate…read moreand found out the shop is under new management with an entire new staff. Everyone was friendly and helpful. They handled everything with my insurance in regard to my claim. I would recommend them and would use them in the future.

I had to update them and stay on them. It isn't their fault on the updating. The higher ups through…read moreclaims worked with me to take care of the issues. Things were stolen by employees. BUT You have to agree that that is okay if it happens to get your car worked on. Okay sure. They got way more then to cover a mess up they done, though. The times were changed over and over. I got stuck in Wytheville multiple times, but by the time I got done, I didn't pay extra. That final day, pick up day, I was supposed to been in Charleston picking up my lady after a major surgery. They let her have a room no extra of course but she still had to wait most of the day. The hospital was told in detail what occurred too. Your word is everything. Honor is everything.

They are fabulous... good honest work. They work on Range Rovers and its not an arm and a leg.read more

The customer service is terrible, I had no response unless I called and was not told when my…read morevehicle was ready. My son brought his truck in it was not looked at for more than two weeks, we ended up leaving without service.

This is absolutely one of the worst services I have had done on my car. I went in for a simple…read morevalve cover replacement and left with a MAJOR OIL LEAK. When through 7 quarts of oil in a day since the oil was going ALL OVER MY ENGINE!!! Went back to have that fixed and it was fixed temporary. They use sealant in a VALVE COVER which is NEVER supposed to happen. WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE!!!!!!! (Would rather give 0 stars but won't allow)

I have used Harvey's Chevrolet for service on my cars for a few years. Oil change, suspension work,…read moreinspection sticker, I have bought tires here and had them installed too. I have only had good experiences with their service department. Appointments are usually quick, not more than a week out, and the work has always been top notch. The complimentary ride service is a nice convenience, so I can be at home instead of waiting there.

Went in to a State Inspection. Staff are very nice and helpful. You are even sent a text message…read morewhere you can approve or decline the services they offer. When you go back to pick up your car, you just pay for what you approved. Very efficient staff!

Terrible customer service. They act like they don't want your business. Called ahead to see if I…read morecould get an inspection done. They told me I would need to leave it there all morning but what they really meant was that they didn't have the time to do it. At 1pm they admitted that they wouldn't be getting to it any time soon. I get it, things happen and things get backed up. All they needed to do was acknowledge the problem and apologize for wasting my time. Instead they handed me my keys back with a smile as if my business was a complete bother to them.

Took a Carvanna car with warranty in because of a flywheel problem. Carvanna directly pays from…read moretheir insurer. Bug Shop would not talk to the company and told me I would have to deal with that. Ended up taking it to a dealer who quickly got things approved and fixed and paid no problem. Pretty backwoods kind of treatment.

My vehicle quit on me- had no idea where to take it because the shop my people always use closed…read more That mechanic highly recommended This place- The Bug Shop. They called with updates and just communicated effectively and my vehicle has been running great! They also had my vehicle back to me in like three or four days which was really fast for everything that was wrong with it and they had to order parts!

My student at Virginia Tech went in after getting a warning that the electrical system had a…read morecharging malfunction. They quickly diagnosed the failing alternator and replaced it quite affordably. The car is driving better than it has in a long time. They treated her so kindly and respectfully, which means a lot to a mom 6.5 hours away.

Son's car ran over a bolt the day of graduation. Robert was able to patch it that afternoon. They…read morewere fair and honest and checked to make sure they could fix it before taking the car.