5:00pm on Thursday, I hit a pothole on 77 which took out two tires. I knew it was getting dark,…read moresuper cold and still had 2 hours to drive home. Called Roadside and was lucky enough to have been assigned Pioneer. Tyler pulled up, he was patient as I had no idea where to take my car. The situation was stressful but having Tyler assist definitely was helpful and appreciated.

On our way to North Carolina from Pittsburgh and our car battery completely died on us. Nothing…read moreopen and in a panic we found pioneer towing. Friendly knowledgable and fast service. Couldn't be more grateful. This is the company you want in your time of need. 10/10

Developed a tire leak on the Interstate on New Year's Eve at about 4 pm. No spare in the rental…read morecar so I thought I was DOOMED. Called into the dealership at the recommendation of AAA and spoke with a young lady who told me she would talk with the shop manager and see if they could work me in. Came back on the line and said shop manager said to "come on" and when I arrived they met me with politeness and took the car into the shop. 15 minutes later they came into the waiting room to say it was ready! WOW, just WOW! You don't find that kind of service many places. I am so thankful for the way they helped me and how pleasant and caring they were. So, Thank you so much. ....and yes, I did tip them for going above and beyond. Highly recommend this dealership.

While everyone I interacted with was very friendly, I had to go to the dealership 5 days after my…read moretruck had been dropped off, ( 2 days were a weekend), just to get an update. This was after 4 calls, text messages through their system and an email. 2 days later my battery was changed out. I am impressed with everyone's friendliness, but the lack of communication and the length of time it took for a repair, despite having an appointment, leaves me less than likely to return to this dealership for any service or purchase.

Great fast service very friendly and help full great low prices and very professional. The Also do…read morerepairs and oil changes plus brakes

I WOULD NOT RECOMMEND THIS GARAGE TO MY WORST ENEMY…read more June of this year (2023), I had a wheel come off while I was driving down the interstate. I lice out of state and they were the closest garage. the sheriff of the county highly recommended them. I heard nothing for 2 months. so I began calling for updates. I was told It needed new lug-nuts and a new wheel because it was bent but they could not find one. I called once every two weeks after that as I could not work without my vehicle. each time I called after the first call, I was met with a woman that huffed and sighed every time she heard my name and that I was still calling. she continually cut me off and spoke over me as well as my fiancé 4 months later (October), I called and she yelled over me it wasn't done and they couldn't find a wheel and that I could pick it up without it being finished. even though I was told it was undrivable. She said I could drive it fine with a bent wheel. just that I would need to torque my wheels every 100 MILES. No one is gonna wanna do that. so I contacted my local garage and they set it up to be towed. today, nearly 5 months later, they found my car dead dead in the lot beside their shop with lug nuts still missing and my battery drained. Seth, the mechanic laughed at this and slammed my keys down on the counter and tried to charge me a holding fee after I was told I would not have one. and began to raise his tone and talk over me when I said it was missing lug nuts. my mechanic picked my car up and said he found a wheel in no time and I also easily found multiple wheel replacements local to hillsville. I was also informed that it in fact was NOT safe to drive in the condition they said it was safe to drive in and that I was liable to WRECK. I was without my car almost 5 months and treated with such disrespect and my car was left in a field to drain and not be prioritized.

I was traveling from Savannah, GA to Upstate NY with my family. My car only had 52k miles on it…read morewhen the tachometer started going nuts on Interstate 77. The needle went from 2k RPMs to 7k RPMs so fast and was dancing around continuously for miles. It was revving so fast out of nowhere and I could tell something was wrong with my engine. Got off an exit to get gas and check and could immediately smell the clutch burning. The gas station attendant told me about Bert's, which was luckily only 1 mile down the road, so I didn't need a tow. Came into Bert's stressed and tired and the staff was great. I needed a replacement clutch and the part had to be ordered special from Winston Salem. It was an extremely stressful situation, as I had a baby and a dog with me, so much cargo strapped to the roof and we had to be strategic with what we needed from our luggage cargo (baby needs, dog, clothes, food) to spent a day in the local motel. They ordered the part and the guys gave us a ride to and from Motel 6 while they waited for the part and repair. It was a pricey job but the staff was great and the transportation help was so nice of them. Thank god they were at the exit I pulled off on. This garage seems like they deal with these situations all the time, being right off a major interstate. We made the best of a cruddy situation and it only added one extra day to our trip home. Highlight recommend.

We had a breakdown in Virginia, went out to do a road service and quoted us a price, Ended up…read morepaying way more. Parts pricing was outraugeous. |Called to confirm on estimate. Dispatcher very rude no customer service. Its their way only. Never again. Next time we will call Loves for a 500 job charged 2700.

NEVER USE THIS COMPANY ,they are thieves. They tell you one price and later on they want to charge…read moredouble the amount they first said. They threaten by saying that your truck is in their shop which is a private property and they will impound the truck if you don't pay the bill , they wanted me to pay 6,500 and in cash , absolutely crazy.