I always use the big bus tour group when I come to NYC with teenagers. The customer service is…read moregreat-- as we are checking in between 18 and 25 people. it's an easy way for us to travel around the city and let them separate off into some smaller groups but not get worried they don't know how to get back to the meet up. The open top is a great way to see the buildings especially when it's your first time to the city. The recorded running commentary is informative and witty. This year we again did one day on the red route and one day the blue route. Great experience- especially Denise and Wanda!

Big Bus Tours is a great concept with extremely poor execution and staff mentality of hustling…read morecustomers. Before even coming to New York we had already planned to do the Big Bus Tour through the New York Pass via Go City. As we wandered the streets, we were constantly hounded by their aggressive staff in the streets trying to get us to buy tickets. Chill, we already have tickets!! Honestly if we didn't already have tickets I would have been so turned off I wouldn't have gotten tickets for it. On the day we redeemed the Hop On Hop Off we went to the stop by M&M World as indicated on their map. And just for the record I have their App, so it SHOULD be simple. Since we wanted to do the uptown loop, we were directed by their staff to walk a few blocked the other way to a different stop. Then ran into another staff member who gave us the opposite direction. The first person gave us bad directions and wasted AT LEAST an hour of our time. And as I mentioned the App, there were buses that were synced without any updates for 20-30mins. What's going on?? And even when we asked their staff they didn't know when the next bus would come either. So frustrating!! In THEORY the value of this hop on hop off bus would be to help you explore the city. You can stay on the bus the entire time and do full loops of the uptown or down town loops OR you can get off and explore a little bit, and hop back on at a later time. All great... if it was actually reliable. Also they give you headphones to listen to their audio tours. Jeez who uses wired headphones these days? Give me something to sync to so I can use my airpods. The audio quality was so poor. It was be loud one moment and then hard to hear the next... and if you increase the volume, later it would be too loud in a painful way. And I've done a lot of these tours in many cities. Usually I have a PERSON telling me amazing facts about the city. This is a recorded unpersonal tour, I am expecting THE BEST FACTS. After being disappointed by the segment I listened to, I gave up on the audio tour. I enjoyed the view from the top deck, and being able to see things without the pedestrians in my way. Well the pleasant feeling soon ended because we were almost at our final destination when the bus stops WITH NO ANNOUNCEMENTS and we're all sitting there baking in the sun wondering what happened. People started leaving. MORE WASTED TIME. Awful operations. I was over it after a while and told my boyfriend we should leave too. When we got off we saw their staff in some deli nearby eating lunch. Obviously I want people to take their lunch breaks but an FYI would have been nice. They allegedly "gave" us a second day but I didn't even want to deal with it. Too unreliable of a service and too much wasting time. Is there another tour bus company that's better than this one in NY?

All important sights were covered and explained in details. Enjoyed everything and all the sights…read moreand surroundings, would highly recommend to all my family and friends

Comfortable ride until the A/C was turned off due to over heating. Disappointed. Did not go to…read moreStatue of Liberty, The Bull, Universities or Cathedrals. I expected a vehicle with windows I could see out of during the tour. Was pretty boring. Bus had dark windows so we were not able to take pictures while on the bus.

Annabel was wonderful. She communicated with us before the tour so we knew exactly where to meet…read moreher. She has a thorough understanding of and deep passion for the architecture she showed us. The tour was great.

Jake is top tier! I went on the Hell's Kitchen tour with my 11 year old niece and her final summary…read moreis, I won't eat again today so cancel dinner! Lol. I can't put words to this tour that would do it any justice. I knew nothing about Hell's Kitchen going in, when I looked online it said it was a great place for food so I said why not.. but omg it's so much more. Considering I'm here for Broadway week to catch some shows this artistic, creative, theatrical tour was the best way to kick it off!!! You can tell Jake is a theater kid through and through it shows in every part of his tour and it makes it so much better. Just do it! You won't be disappointed. This feels like a tour with a show

My husband and I love learning about history. Tour guide, Franky and Guy, are the original New…read moreYorker. "Youse guys." The stories the can tell about New York is non stop and rich in history. I used to think New York was a dirty and scary place as it is depicted in the news and movies. Boy, was I wrong. Very wrong. Thank you Small Bus Tours NYC Franky and Guy for opening my eyes and giving me a new appreciation of New York. They're worth the money. Trust me!

Great tour!!! The…read moreonly hiccup was the bus was unmarked and not parked in front of McDonalds as described on the website/email instructions. I had just explained to my son the importance of arriving early because arriving on time makes you late(he wondered why we left the hotel early though we were only a couple of blocks away from McDonalds.) The unmarked bus was parked across the street in front of the Paramount building. We were in line for a different tour who was parked in front McDonalds who informed us that we were in line for the wrong tour and pointed to the unmarked bus. We still arrived on time. I then explained to my son that situations like this is why you arrive early. I had a ton of missed calls and was contacted by email but a sign of some sort would've helped(a magnetic sign on the driver and passenger doors, or a foldable sign that can be transported on the bus) as I noticed the bus from across the street(the same side as Applebees and Ellen's Stardust Diner) but had no way of identifying it.

This is my 3rd tour with Foods of NY. Food tours is something I always do when I visit a town and…read morethese tours are amongst my favorite. Tours are thoughtfully curated to provide a great experience and historical information as well as the best of the best food tastings.

We did the Original Greenwich Village food tour. It was great! Our guide, Robin, was fun and…read moreinformative. We learned a lot about the area. Of course, the main part of any food tour is the food which was delicious and plentiful. 2 desserts stops. One was an amazing apple pie cookie. The savory stops were also quite good. My favorites were the pizza slice, fish taco and eggplant rollatini. It was supposed to last 3 hours but went over so we never felt rushed.

My wife and granddaughter recently visited New York and booked several sightseeing tours through…read moreReal New York Tours. We wanted a knowledgeable, top-notch guide to help us experience the city, and they exceeded our expectations. From the planning process to the tours themselves, everything was handled professionally and efficiently. Our guide was outstanding--knowledgeable, personable, and passionate about New York. They customized the experience, shared fascinating insights, and made every stop enjoyable. Our experience with Real New York Tours was exceptional. They delivered first-class service in every way, and I would highly recommend them to anyone looking for a memorable and well-organized New York City sightseeing experience.

Wow, what an great tour. Wife and I opted for the Beyond the Grid tour and it was better then we…read morehoped. Real New York Tours was recommended by a couple that we met at a wedding and they were spot on in how enriching it would be. So many hidden gems of history, pop culture and places to dine. If you have the time, and have don't mind a good walk this is your tour.

For all Seinfeld fans, this is a must do. The Real Kramer is an awesome and colorful gentleman and…read moreit was great to meet him. A few months later after I took his tour, I saw Kenny Kramer at the ballet in Lincoln Center. He loves New York City and the Arts as much as I do! As for the tour, you first see a film about Seinfeld in a tiny theater, and then Kramer introduced all his merchandise, including an "Assman" license plate and some T-shirts. Then you board a bus and play Seinfeld trivia and tour the various sites made famous by the show. Then, you go to the Soupman stand and while in line, Kenny Kramer poses for photos with you. I got the Jambalaya, of course, because Newman liked it.

A tour hosted by one of my favorite actors of all time. Michael Richards. I wonder why/how he is…read moreavailable for a gig like this. Seeing him in real life brought me right back to my favorite Seinfeld episode of all time, season 3 episode 8 "The Tape." Jerry uses a voice recorder at his set for the purpose of being able to listen back to his new material and make tweaks from there - only to find that an unknown lady has recorded a voiceover on the tape... what a wild surprise it was for Jerry Seinfeld and George Costanza, because of the erotic sensual tone of the lady's recording. Elaine thinks it's all very funny... since SHE is the mystery lady on the tape.Elaine tells George that she is the lady... he is suddenly infatuated with her. I Don't blame him! Lol. Don't tell my wife John. Please. Meanwhile... Jerry still doesn't know that it is her. In the same episode, George has also purchased a hair growing cream from China that carries a less-than-pleasant odor.

Funniest cruise of my life…read more Let me specify... funniest cast of characters on a cruise. Everyone was incredibly nice and thoughtful. There was plenty of information and the boat was comfortable. Would recommend but be ready for the people!

Amazing experience. Well worth the price. Views and service were spectacular. Upgrading to the…read morepremier seating is well worth it. Highly recommend! A+

I was in the area and had some free time between activities, so I decided to do the tour again,…read morebecause every tour is supposed to be different and unique. Unfortunately, it wasn't. The tour was exactly the same. Saw the exact same things, in the exact same order, heard the exact same jokes, was asked the exact same questions by the pages, did everything in the exact same order. The only slight difference was the end, doing a Tonight Show segment instead of a Today Show segment. Melanie and Kenndey, the pages were great, but it was a waste of time and money, and I guess foolish on my part believing them it that it would even be slightly different.

I was so pleasantly happy with this tour! I have teenagers (17 & 15 yo girls) and was worried that…read morethey would appreciate it, and they had raving reviews in the end! Loved - Hearing the history of NBC within the building and as a company. Various locations things were filmed around the studio The Pages were fantastic and knowledgeable! Being able to finally see 8H! I didn't get to see all of the studios because they were filming but I heard it changes every time. I was just happy overall that it was so well put together for fans of shows and especially NBC! I would be more than happy to come back, and I'm not the type that does tours more than once!