If you have a fire, water, or storm damage repair needed for your home, Jim is the master at getting the insurance company to pay the ACTUAL repair cost. DO NOT accept the insurance company's first offer without consulting Jim Hicks. Highly recommend! read more

Jim Hicks Home Improvement - Beware DO NOT HIRE this company. From the reviews I've read and my own experience, it appears he has been getting away with signing contracts, taking people's money, and not being held accountable. Use EVERY platform and agency to file complaints, report, and expose him! DPOR, FTC, BBB, TICTOC, FB, ECT! RECORD EVERTHING! I hired Jim Hicks Home Improvement after water damage left my home uninhabitable. Contract: $27,808.33, with a $4,171.25 retainer paid. Since then, I've experienced delays, miscommunication, and a lack of professionalism. Jim refused to finalize the scope of work, clarify vague "per bid" items, or provide material allowances before demanding more money. He submitted inflated estimates to my insurance company--up to $10,000 more than our contract--while offering me low-grade carpet under $1.50/sq ft. A subcontractor told me, "I know what I'm charging Jim, but I don't know what Jim is charging you... it's a business." He ignored calls, stuck to short emails, and dismissed my concerns as "emotional" or "overreacting." He also used derogatory language, calling his own subcontractor a "redneck." His lack of urgency and transparency has jeopardized my ability to return home. BEWARE read more

This company stole $10,000 from my aunt. They are crooks. Do NOT give them a dime of your money. They will delay the job for months and months then refuse to give your money back when you change contractors. They also have an F with the Better Business Bureau. Do NOT trust the FB or Google reviews. Edit: They claimed what I wrote was completely false so here's further proof. Here's the link to their BBB page.. https://www.bbb.org/us/va/yorktown/profile/home-improvement/jim-hicks-home-improvement-0583-90033392 They've lost their accreditation and have a F because they are CROOKS! If anyone else has been SCAMMED by these CROOKS and they try and tie you up in litigation, I encourage you to contact the Virginia Board for Contractors like we have. Here's a link.. http://www.dpor.virginia.gov/Boards/Contractors/ Don't let immoral people like this get over on you. read more

I would not recommend this company due to issues with communication, timelines that were not met, and quality of work.

Jim showed up to do the estimate for a water-damaged wall. We had a few different contractors give us estimates but none stated anything about replacing stucco. Jim mentioned we might need extra work on stucco but he wasn't sure that he'd let us know once he speaks with someone else. After almost 3 weeks of waiting for just an estimate, Jim finally emailed me back today. He was giving odd vibes through his emails and something wasn't adding up. He kept giving us a run around when asking for the actual number and wouldn't even give me a solid estimate of the overall cost. We have tried to tell him we didn't have an insurance adjuster come out because our agent told us we didn't need to. He kept arguing with me on this matter. We had an estimate from another contractor but they were saying we didn't need stucco repair so we wanted to make sure this was done correctly and to see what Jim had to say. After telling him this he sent another message back saying he would no longer be putting a bid on this project and to go with the other contractor. He was very rude throughout this whole process with me. Looking through previous reviews this looks to be a common practice for him. He wouldn't answer his phone calls but would continue to email me. I was trying to speak with him on the phone so we wouldn't have any miscommunication but he wouldn't answer nor call back. Which is highly unprofessional. read more

If you are looking for a quality home contractor, look no further. Jim Hicks Home Improvement is reliable and trustworthy.

We hired this company after a tree fell on our sunroom in April 2020. We went off of our realtors recommendation for contractors as we were new to the area. What a mistake! It took them 10 months to get us back in our home. And even after being back in our home they were STILL doing work. Meanwhile brand new homes in our neighborhood we're going up in 3 months and people moving in them. Don't expect direct communication with this company or it's owner unless it's about money. Even then, the owner might only email you. I called several times to Jim to try to get my issues resolved and not ONCE did he ever call me back. Only emailed my husband about money. They also stole money from the insurance company and us! This is a long story cut short. I'm sure their reply will be contradictory and defensive but I speak the truth. RUN and find someone else if you need a contractor. What a nightmare. read more

Zero stars if possible. After waiting 1 months for a quote and having to open another claim with the insurance company Jim Hicks will now not follow through and do the work. Zack was given multiple chances to get us a quote and he loudly sighed when I asked him to get me a quote for a complete remodel. They have the absolute worst communication. Maybe it was a good thing that they won't do the work. If I can't even get a full quote who's to say that they would complete a job. Just read the other reviews. No communication, taking money, what more can be said? We are still waiting on a quote from October and wanted to give them a second chance. No chances now. Don't waste your time because they will just waste yours. Horrible customer service from Zack. At least the insurance company sent us the money and we can give it to another company. read more

Who knew? A trust-worthy contractor! Jim Hicks Home Improvement replaced a very large window unit in our home (three windows wide). The job involved removing siding from the exterior and removing rotten sheetrock and wood inside. They came and gave an estimate, scheduled the job, and when they did the job they were in and out in one day. Everything inside and out was left in pristine condition. They also stuck to the quoted price. Even followed up after the first big storm to make sure the window didn't leak like it had before the repair. I highly recommend Jim Hicks Home Improvement. read more

There are a few people in life that you had better be able to trust: your lawyer, mechanic, doctor and the guy who advises you on Home Improvement needs. I have known Jim for over a decade, he and his competent crew have helped me with many jobs. Recently I asked him to help with an attic ventilation problem, he turned me away from a more expensive solution and on to a superior repair that will cost me less money and saves energy. I refer all of my friends to Jim Hicks because I appreciate being able to trust the guy that protects the home my family lives in. read more

The company is not great with communication. The company was contracted to install some gutters but the job was not started two weeks after the agreed written contract. Tried to call and leave messages about what is going on. I felt like I was being ignored. The company's preference of contact is through email instead of verbal conversation. I canceled my contract with the company and then received superior service from a popular big name store. I like to support small business but this one didn't deliver on the services. read more

I left two messages with his company ion an attempt to get a kitchen remodel estimate. Neither of my calls were returned.

I was a little nervous about using a company I hadn't heard of before to install our new front door but Jim Hicks was great! They were fast to make our consultation appointment and even faster to set our install appointment. Jim Hicks Home Improvement is a very trustworthy, fair priced and reliable company. I absolutely love my new door!!!! I will be using this company for ALL my future home improvements! read more