We bought An FJ Cruiser from this dealership. We did pay a premium because of the low mileage. The…read morepaper work was done up and sent to my bank for a wire transfer. Meanwhile I decided to check to insure the serial number was correct to the bill of sale, to find out the numbers were not even close to the bill of sale. I had to phone the bank and cancel the transaction to that bill of sale. The dealership rewrote up all the paperwork, at this point we sent the information out again. The payment came in within a couple hours. The next morning they agreed to deliver the united to the ferry terminal where I met them. They delivered it with an empty tank of fuel. I delivered the car home (10 kms) to find out the top windshield guard was missing. I text a picture to the salesman With the explanation, he relayed that his manager would warranty a motor, transmission, but not a body part???? Personally, knowing what I know now, I would not recommend this dealership to anyone.

This is what they did after repainting my car:…read more first time repainting,they left scratches all over and you could leave trace on the paint with you finger nails. I demanded a repaint, and they fixed most of scratches but left such small puddles all over. What made it worse was that they refuse to take the responsibility on causing such secondary damage. Worst place ever, think twice before you accept their comparatively low price offer

I purchased my vehicle from this dealership and have consistently followed all the maintenance…read morerecommended by the company ever since. Over time, there have been multiple issues, but I chose to overlook them with the mindset that mistakes can happen and that sometimes it's better to let things go. However, this time, I can no longer stay silent. Issue 1: When I purchased the car, I was told that the dealership would store my winter tires at no extra charge. Normally, there is a storage fee for tire storage, but the salesperson offered to keep them at the dealership without cost as part of the deal. However, this agreement was never properly recorded in the system, and for the first three seasonal tire changes, I had to repeatedly explain the situation to the service department. I had no other proof, except for a text message from the sales manager at the time, which I had to show like I was begging for confirmation. Fortunately, after a few visits, the service team finally noted this in their records and started handling it without further issue. Issue 2: In the spring, I brought the car in to switch from winter to all-season tires. After picking up the vehicle and arriving home, I noticed that one of the wheel nuts was missing. Thankfully, the dealership was nearby, and I returned immediately to have it installed. But no one apologized. It was treated as if it were a normal, everyday occurrence. Issue 3: Again in spring, I brought the car in for another seasonal tire change. This time, they installed tires from a different trim level. At this point, I began to question whether this was just carelessness or something more intentional. Once again, no apology was given--just the same attitude, as if this sort of mix-up is perfectly natural and acceptable. Issue 4: Interestingly, all the issues I've faced have been tire-related. This final incident happened just a week after the most extensive and expensive scheduled maintenance, including a tire change. I had been told after that service that everything was in perfect condition. But only a week later, I began hearing strange noises from the front passenger-side wheel while driving. At first, I assumed it was a rock stuck in the tire. But the sound persisted and became more disturbing, so I stopped the car and checked. I found a bolt embedded in the tire. Let me be clear: I do not believe the dealership was responsible for the bolt being in the tire. These things happen on the road, and I fully understand that. Once again, I went to the same dealership--Kia Richmond, where I've always taken my car for service. Two hours later, I received a phone call informing me that the tire had been fixed. However, they said they had also checked the wheel alignment and it was off, asking if I wanted it corrected. I agreed, even though I was surprised because just a week earlier, everything had supposedly been fine. When I went to pick up the car, I couldn't shake the feeling that something wasn't right. How could a vehicle that had passed such comprehensive service just a week ago suddenly have alignment issues? I asked why this wasn't detected during the major service. After checking their records, they told me that they hadn't done an alignment check at that time. Why not? First, they said it was optional because it's a complimentary check. Later, they changed their explanation and said the request must have been missed when passing instructions to the technician. That's when I completely lost my trust in this dealership. I no longer know whether their explanations are genuine or just made up on the spot to move past the issue and charge me anyway. As I said earlier, I have always followed the full maintenance schedule recommended by the manufacturer. Many people around me just change the engine oil regularly and leave it at that. But I believed that sticking to the recommended maintenance and building a long-term relationship with one dealership would be better for both my car and for building mutual trust. Now, I can say with certainty: I will never go back to this dealership again. Some may say that other dealerships are no better. Maybe so. But at this point, continuing to spend money while being repeatedly disappointed is more wasteful than giving a new dealership a chance. All these frustrations have also made me question the quality and credibility of all the previous services done at this dealership. Perhaps to someone else, this might be the best dealership they've ever dealt with. But to me, it has become the worst. I'm even seriously considering never buying a Kia again.

DO NOT lease vehicles from them. Terrible Service & Attitude!…read more Leasing a new Niro 2025 wth this dealer since July 2025 but this new vehicle has been broken down TWICE. Major part changed, but and now still being grounded for ALMOST 2 MONTHS since the vehicle is NOT DRIVABLE!!! We requested a new vehicle after the incidents happened twice. But the new GM (Valentin Neag) just advised us to contact Kia Canada for solutions and he said he will do whatever Kia Canada ask him to do. But Kia Canada stated that They have nothing to do with the leasing but only warranty! They seldom get us a call to update. It is me, the client, to keep giving them calls to get status of our car. Yesterday, called them again. I explained to the first lay that our car being grounded for almost 2 months and the manager promised to prioritize our car. She just said "You are not the only car being grounded here!" then she passed to phone to the Service Advisor Pandora Lam. During the phone conversation with Pandora, she kept talking but NEVER listen to me and let me speak. When I asked her "Can you let me talk" She replied "Now?" I also mentioned her coworker promised me the Manager would call me but he didn't. She said that is NOT their responsibility! Totally speechless about the customer service and product quality of Kia Richmond. They're lucky that I can't give ZERO star to leave my comment here!

Buyer beware!!!! We purchased a BMW from LP Auto with assurances that the vehicle was in great…read morecondition and had a clean inspection report. Fact of the matter is an inspection had not occurred yet, and we waited for this 'inspection' to happen at the 11th hour. Finally, at 6pm on a Friday evening we finally were presented with an inspection report that stated the vehicle had no issues. One month later while at a BMW dealership for a safety recall, a second inspection was conducted and over $2000 of repairs were found. Repairs of items that were NOT NOTED on the pre-purchase inspection report given to us by LP Auto. When we informed Evan the GM of LP Auto he first wanted to get a second opinion on the price of the repairs....but then would only pay a lump sum covering half of the costs stating... 'take it or I walk away' - leaving us to pay the remainder. We were so excited about our new car purchase, but were ultimately left with buyer's remorse. Would definitely not recommend LP Auto to Anyone.

Ellie, Jojo, and the insurance team were helpful and informative for my purchase of a 2015 Audi Q5…read more Since I like the car so much, they did everything they could to make my purchase successful. Upgrading from a 2015 Honda Civic to an Audi with the same reputable dealership!

After already dealing with paint defects, taillight issues, and weeks without my brand-new 2025…read moreDodge Durango GT Plus, I returned for a headlight issue. I waited over 4 hours, only to be told the dealership would replace my headlight by taking one from another Durango in their showroom instead of ordering a proper new OEM part. When I asked for clarification, the General Manager, Alicia Lino, actually shouted at me, saying: "You didn't buy a Lamborghini. This is the last thing I'm doing for you. Go sit and wait in service." This is the kind of treatment I received after buying a brand-new vehicle. Completely unprofessional, disrespectful, and unacceptable. Not only have I been left without my Durango for weeks, ignored by staff, and promised compensation ($500) that was never honored -- now I am being openly disrespected by the dealership's General Manager. If you are considering buying from this dealership, be very cautious. Their after-sales service is poor, communication is almost non-existent, and customer respect is clearly lacking.

I brought my car in under warranty to replace the radiator which had a pinhole size leak. They did…read morea pressure test they found it, they didn't have one in stock but they did order it which was 8 weeks away, which is understandable in these times. It actually showed up early. So I went in and they told me how long it would take, give me a courtesy car, which Not only was extremely dirty but the tire pressure sensor light was on and the alignment off. they called me later that day to tell me it was ready and I had to pay over $100 because I had an aftermarket air intake and they had to spend extra time on it. I told him, first of all, it's not aftermarket it says Mopar right on it, that I purchased from your dealership and it is actually smaller than the stock one so if anything you guys have more room to work on. When plan A didn't work, he went with Plan B and asked me if I installed it myself. I said why are you going to void my warranty because I installed a part that a chimp could basically do? Do you not know I am a technician and I've been doing my job for over 26 years? So he erased the $100 just like that. Seems a little bit too easy, why did he charge me in the first place then? When I got to my car I decided to double check their work. Being cold and wet outside I didn't have a lot of time to inspect it but the first thing I did see was the prop Rod which should have been placed across the front and clipped in was actually placed across the fender where there is no clip and it would have started rattling once I started driving on the highway. I will be having one of our guys check their work on Monday, I'm pretty sure I will find more things wrong with the repair

Have been coming here for 3+ decades. Will continue to do so. Very unfortunate they were doing…read morerenos during my last visit so that I was forced to endure the awful Fraser location service. The familiar faces at 41st know their stuff. Always confirm before performing service, walk me through everything.

Friendly staff. Special thanks to Derek Leow who has been always so helpful, exceeding customers'…read moreexpectations. Thanks!

Just purchased a car from here and it was a roller coaster ride…read more Started off really good with the sales rep and with a decent price. But then he said some things that were conflicting with the information we were provided with previously (#kms, when we would be able to pick up the car) so we started getting a bit suspicious. Then half an hour before we were scheduled to pick up the car, he calls and says the car wouldn't be ready until 2 hours later. By this point we were more suspicious so we called back and demanded an explanation, but then he told us to come pick up the car at the original time. So now we're thinking that they were just not going to clean the car properly for us or something and everything seemed really sketchy. Now to why I'm giving them four stars. We had a heated argument with the sales rep when we walked in. Tempers were raised to the roof on both sides...who wants to get scammed by a car dealership? However, what really turned my opinion around was how a second sales rep dealt with the situation. He had to step in because the first one needed to go cool off. We were able to have a (slightly) more civil conversation and negotiation. He was reasonable and willing to provide compensation for the miscommunication. I definitely didn't expect to walk out of there smiling but I can honestly say I'm very happy with the purchase and the customer service. I think it says a lot about a company when they can turn an angry customer into a happy one. I do believe they try their hardest to make everyone happy, so I would definitely recommend them!

Car wash is OK, interior detail is a lazy effort at best…read more The Wash Card is only thing covered, and cannot include detail. Office reception staff are Rude and snobish.

Time estimates were downright duplicitous. Took 3+ hours all said and done but the car was very…read morethoroughly cleaned and looks as new as I've ever seen it, very satisfied with the detailing. Cost was a fraction of what I paid years ago for detailing elsewhere with probably a 4x better job. I went in skeptical of the quality because of the low price ($58) but left very pleasantly surprised with the detailed cleaning.

excellent quality work and very honest people. I have brought two vehicles here and have been very…read morehappy with the quality of the work, the accurate estimate of when things would be finished, and with the bill. On one occasion the dealership quoted me a large amount to repair something. I brought the truck here and the mechanic found it was some minor issue and saved me about $1200. I believe many other shops would've tried to increase the bill with unnecessary work. 10/10

I have used Granville and Avery Automotive for over 20 years and they continue to impress me with…read moretheir awesome service. Honesty and integrity- definitely! No need for catchy hold messages, they just answer the phone. They always offer ways for me to save, and take the time to explain what should be done with lots of advance notice when possible. I can't imagine trusting anyone else. Mel and his team are the best there is.

Lol this place is a joke…read more I walked in to take a look at the cars they had on display. I asked the guy around the counter about the options available for one of their cars. The guy just look at me like I'm crazy for asking such question and told me to go online to see if it's available. He then resumed tapping away at his tablet.