After already dealing with paint defects, taillight issues, and weeks without my brand-new 2025 Dodge Durango GT Plus, I returned for a headlight issue. I waited over 4 hours, only to be told the dealership would replace my headlight by taking one from another Durango in their showroom instead of ordering a proper new OEM part. When I asked for clarification, the General Manager, Alicia Lino, actually shouted at me, saying: "You didn't buy a Lamborghini. This is the last thing I'm doing for you. Go sit and wait in service." This is the kind of treatment I received after buying a brand-new vehicle. Completely unprofessional, disrespectful, and unacceptable. Not only have I been left without my Durango for weeks, ignored by staff, and promised compensation ($500) that was never honored -- now I am being openly disrespected by the dealership's General Manager. If you are considering buying from this dealership, be very cautious. Their after-sales service is poor, communication is almost non-existent, and customer respect is clearly lacking. read more

I brought my car in under warranty to replace the radiator which had a pinhole size leak. They did a pressure test they found it, they didn't have one in stock but they did order it which was 8 weeks away, which is understandable in these times. It actually showed up early. So I went in and they told me how long it would take, give me a courtesy car, which Not only was extremely dirty but the tire pressure sensor light was on and the alignment off. they called me later that day to tell me it was ready and I had to pay over $100 because I had an aftermarket air intake and they had to spend extra time on it. I told him, first of all, it's not aftermarket it says Mopar right on it, that I purchased from your dealership and it is actually smaller than the stock one so if anything you guys have more room to work on. When plan A didn't work, he went with Plan B and asked me if I installed it myself. I said why are you going to void my warranty because I installed a part that a chimp could basically do? Do you not know I am a technician and I've been doing my job for over 26 years? So he erased the $100 just like that. Seems a little bit too easy, why did he charge me in the first place then? When I got to my car I decided to double check their work. Being cold and wet outside I didn't have a lot of time to inspect it but the first thing I did see was the prop Rod which should have been placed across the front and clipped in was actually placed across the fender where there is no clip and it would have started rattling once I started driving on the highway. I will be having one of our guys check their work on Monday, I'm pretty sure I will find more things wrong with the repair read more

The service here is atrocious! They consistently pass the buck, lose parts, blame owners, each other, anyone they can think of for their errors and there's some kind of error with EVERY SINGLE APPOINTMENT. Installing my roof rack, they lost the clips to cover the side rails new side rails and tried to keep the old ones! I bought tires and it took 4 people and two days to order them. Each of those 4 people also gave different quotes for the same tires and then they misplaced the wheel lock and blamed me. The staff is literally abusive, it's like their job is to create problems. Even when a tech came to discuss a solution with me, customer service shoed him away! STAY FAR, FAR, AWAY FROM THIS DEALERSHIP!!! read more

Got my oil change it Columbia Dodge Got it done on May112021 they charge me $400 or $155 an hour expensive I paid then I bitched didn't get much done then I got a free oil change woopee My service manager he was needing to get this Covid shot so I phoned the GM he was gonna look into it but never phoned back I phoned dodge Chrysler in Ontario head office and that's when they offered me a free oil change so you know so I'm still not happy I'll give them a negative review each and every day I'm never going back thanks for listening. Here's a look at the bill read more

Columbia Chrysler - Bill for oil change - Car Dealers Near Me - Richmond, British Columbia

BUYERS BEWARE ! - DIAMOND COATING SCAM The dealer offers an extended warranty package for $3100 and makes it appear the Diamond coating is part of the package, its actually another $3000, for a total of $6200 He justifies this by claiming the extra $3K actually lowers my bi-weekly payments. Contact me for details 604-727-0056 read more

After using this dealership for many years for my service, I booked oil change and my free oil change and piece of mine inspection, which was going to cost about $60 when I went to my appointment they told me my engine air filter may need to be replaced and it was gonna be about $500. The air filters only about $20 and only takes 10 minutes to put in so I said no they told me I would have to pay $120 from my oil change and it wouldn't be free anymore, and I would lose my oil change for life because of it. I left without the work being done and will probably never go back to this dealership. read more

Bought a jeep, spent a small fortune on it and they neglected to tell me the tires were bald, another $1000 spent there that i hadn't planned in! I get it back to the southern interior and it snows 2 weeks later and I'm all over the road and alarmist smashed into a mountain wall! On top of that I had to purchase floor mats and it didn't come with a manual so I've had to spend money on that! Lots of missing information that was purposely kept from me only to find out later in a very unsafe situation, had I known the tires were below %50 I would have written them into my loan or bought some before driving it home!!! read more

bought a Fiat from here and the servicing sucks. Car has been in the shop every 3 or 4 months for same issues that are never fixed. Not sure of the qualifications of the technicians. 4 times to find an air leak in a tire and 6 times for a coolant leak that is still not fixed. Worst Service, won't be using there service department once warranty is over. Don't Buy From There .... the 4.5 stars they claims to have don't believe it read more

The absolute Worst Dealership on the planet! Wasted 2 hrs of my life that i will never get back dealing with the incompetent sales people one after the other,,please sit and i will get my manager,who gets his manager,who gets his manager that never ending circle of circus clowns. Please never enter this joke of a car dealership. Having a root canal with no anesthetic is far less painful! read more

Worst scammed me off.. bought a Nissan sentra 2019 listed price was 18 grand then told me final sale 29 grand for the car plus the warranties tried to call them second day and tell them don't want the warranties and one of the managers Jeremy and Justin... said no and couldn't help me after weeks of trying they still never helped me and till this day!!!!! I'm paying 29 grand for a 2019 car..... which was supposed to be 18 grand.... so if someone can help me out that would be appreciated thanks Yash read more

I was given a estimate for my car repair and I got promised to come pick up my car at a certain time. The morning of me picking up my car they told me that actually it needed about 8000 more dollars than what they told me for the repair !!! I WOULDVE NEVER ALLOWED THE REPAIR IF I WAS GOING TO HAVE PAY 13000 for my repairs !!!!! I told them to stop the repairs then and they still charged me almost 5 grand for a non working car AND they didn't even clean my car !!! What a horrible company ! I do not recommend servicing your car there ! They lied about the estimate and I had a witness with me so they will definitely hear more about me !!! read more

Purchased my jeep wrangler from this location and love it, however beyond disappointed with the service department as ive been having water leakage from rain that pools in my passenger side door and onto the floor. They have a third party that specializes in seals, however after 3 times of getting the seal fixed it is still happening and ive been told by the service department that they cant do anything about it cause it's a third party provider. It is beyond frustrating having to come back multiple times to get the same thing fixed continuously. I would rethink about getting service done at this location. read more

Columbia Chrysler - Car Dealers Near Me - Richmond, British Columbia

They waste time and they lack of knowledge about car sales and their management team and everybody else are rude and disrespectful. Dont waste your time there. Also, Roger Bains was very rude sales man!! read more

No price tags and information on the vehicles. All the vehicles are close together and hard to acces. If I could I would give it no stars. read more

Columbia Chrysler - Car Dealers Near Me - Richmond, British Columbia

Gave the sales person what I needed in a truck and the first one fit the bill exactly. No pressure, no hidden fees. Well done.

Kevin Liao you are the best... I am so glad to have met such a kind and helpful person. Thank you for your help i am in the Dodge family now.. Kevin closing the gap between east and west read more

We've been looking for a great deal on a used van all summer. Went to a few dealerships and spoke to different salespeople - each one made me feel uncomfortable and made misogynistic comments that not only made me feel uncomfortable, but certainly made me not want to benefit them with such a large purchase. I went in with specific expectations and they pushed each one past its limit. I was made to feel like they we're doing me favours and I'd be stupid to not buy from them. It was demeaning. Enter Columbia Chrysler Dodge Jeep. We saw an ad online for a NEW (2017) Dodge Caravan for a ridiculously low price. On a whim I clicked the Contact Us button and literally asked, "What's the catch?". Within 15 minutes I received a text from Alicia at Columbia Chrysler who was on her day off, but responded anyway. She answered all of my questions and explained that there was no catch, they were clearing out the new 2017s they still had in order to make room for the 2019s. We texted back and forth for a day or two and set up a time to meet. Alicia made me feel comfortable and it was refreshing to be speaking with a woman after all the domineering men I'd spoken to this summer. We weren't able to meet with Alicia, so she set us up to meet with her partner Blake. She sent me a sassy and hilarious photo of him so we knew which person to look for. We met Blake and he showed us around the vehicle we asked about. He explained the ins and outs (something the salespeople at other dealerships hadn't done - I had to ask questions and they often didn't know the answers. One even said, "Oh just ignore that, it's not important." I googled and found out what the piece was in seconds and it WAS important.) We took it for a test drive and fell in love. Blake was super personable, laughed at our lame parent jokes, and made us really comfortable. Blake introduced us to Tyler in financing who was incredibly real and no BS. We talked like old pals (I feel like we should have each had a beer in hand) and he worked us through the financing stuff which is typically so stressful. He hooked us up with extra warranties and other goodies and sent us through to the insurance guy, Jerrick who was late for a family birthday party, but stayed late to get us sorted. We drove away not feeling like we had just signed our life away on a four wheeled container for Goldfish and Cheerios, but like we had purchased safety and joined a family that will take care of us for the entire life of our new vehicle. Literally. Columbia Chrystler offers a LIFETIME ENGINE WARRANTY (no catch) and no extra dealer or administrative fees. So on top of a deep discount, we had no extra BS fees to pay. All we paid on top of the price we were given was tax. The whole time from that first text right through the sale and driving away, I kept waiting for the other shoe to drop. Maybe it's my high anxiety, but buying a car is a big deal and there's always a catch. Not this time. We were made to feel at ease and comfortable and I can confidently recommend meeting these stupendous people if you need a new ride. (And they still have some really amazing deals on brand new 2017s if you get there before the end of the month!) ***I am NOT being paid for this post lol it's a PSA to highlight that there ARE decent car salespeople out there and not to give up. If you know anyone that needs a new car, tell them to go see Alicia or Blake and tell them Stacey sent you! read more

WORST DEALERSHIP!!!! absolute worst car buying experience!! Don't let their friendliness trick you, they are very nice because they are about to rip you off and misled you!!! read more

Unprofessional behaviour During the final stages of our deal (which later failed) both the business office and our salesman demonstrated unprofessional behaviour which lead to me pulling out of the deal. While pulling out of the deal my salesman became angry and dressed me down, placing the blame on me for the failed deal when it truly laid on the antics of the dealership. The salesman was angry and spoke to me in such a way that I would never ever suggest anyone shop there. I would not trust anything said here or take deals at face value. Deals fall through, placing blame is not necessary, shake hands and go on your way. There was no need to stoop to a level that made a customer feel leaving bad reviews and negative feedback was necessary. Please do yourself a favour and go to a different dealership read more

I was in a real bind and need some help with my Jeep quickly. Columbia Chrysler was amazing. Their service department took care of me immediately and with lots of care and kindness. I recommend them completely! read more

Poor service in the Service centre and deceptive sales practices. The lady trying to sell insurance packages when I bought my Fist outright lied to me about what the insurance covered. She wasn't expecting me to read it before signing. Luckily I did. Now that I have the car, going back for service is a waste of time. A more than two hour wait for an oil change is insane. read more

Good credit, bad credit, or no credit,.. these wonderful people will pretty much go out of their way to get you into the car of your dreams..... well... at least somewhat close to it.. I recently bought a new 2011 Dodge Journey at this store and i gotta tell you that the service was great. They don't pressure you to buy, they are right there if you have a question, salesmen don't look over your shoulder when you browsing, (well, they didn't when i was there..) OH, and Free coffee and hot chocolate?!?! don't mind if i do..... ;) After a week or so of credit checks and bank calls and yada yada, they worked out a crazy deal for us, knocked the price down a few bucks and gave us a pretty snazzy affordable monthly payment! I Highly recommend checking this place out if you're looking to buying a vehicle. Honest people, Honest prices.... that's what i like to think anyway :) Thank you, Ferdie, King, and Stephanie for all your help!! :) read more

Horrible and most stressful experience at this dealership!!! Do not waste your time and energy here. We went to purchase Jeep Grand Cherokee 2019. On the first day we were told that our loan has been approved @ 3.99%,.Deposit of $1000 was held to hold the deal. After two days we got a call from the dealership that our vehicle has arrived. We went to dealership to sign the papers and do the formalities. When we went to meet the finance office, they tricked us into registering the vehicle on my name even before signing the bill of sale. And then, when we went to sign our loan approval, they changed the interest rate at the last moment to 5.99%,. This was certainly not the rate of interest that we had agreed upon. They blamed the Sales person for miscommunication of interest rates and put a lot of pressure on us to take the deal at 5.99%. The Finance Office told us that we will never be approved at 3.99%. We felt betrayed and tried to back out of the deal and as we were leaving the finance office, they told us suddenly that it is approved for 3.99%! At this time we felt that there is something fishy going on about this deal, and we walked out from there. The sales person called us back to meet with the general manager next day and rectify their mistake, and if we wanted to back out of the deal, it is fine too. Next day we met with the GM and explained what happened in details. He blatantly ignored our concerns, and informed us that the miscommunication was due to bank's server. Our question remained unanswered, how in the world finance office told that we would never get 3.99 % and within less than 30 seconds that changed back to 3.99 %? The GM was very rude, and threatened us that we must take this deal otherwise they are not going to refund our deposit money. We told them that we will not be taking the deal, and we do not wanna be in business with people who are not transparent with the customer. After a couple of days, we got a phone call from the finance office stating that the finance employee who was dealing with our file did not check it properly and was terminated on account of this incident. So, our question is, GM told us that it is a bank issue while the finance office told us it is their employee's screw up. ,,,, which is it? Either way, why is deposit still being held? Lastly, they performed a credit check which was not authorized by me. BE AWARE, DO NOT GET TRICKED BY COLUMBIA CHRYSLER read more

A great place to buy a new or used vehicle. Make sure to check out the all new Cherokee and the new Fiat 500L..... Great Service from this entire team.... Great job! Ian read more

save yourself some time and lots of frustration and look elsewhere for a car. there are many good dealers out there who will deal with you in a professional manner. this is not one of them. in over 40 years of buying cars i can honestly say this is the worse experience I'be ever had. and I'm not one to post a review usually but I'm so incensed by how I was treated. once you get into the finance manager's office you can forget about all the things said previously. the loan terms are different, the interest rate goes higher, and all the while he will pressure you with worthless warranties. playing customers for fools seems like standard practice here. go elsewhere. read more

Just had a wonderful experience at Columbia Chrysler. My sales person Tom Chung found the perfect vehicle for me and got me a great price. Will definitely recommend my friends and family when they need a car. read more

Replacing my car was a great experience with these guys. The General Sales Manager took his time to get me the lowest rate possible and fast. I was in on Thursday and on Saturday I picked up my new Laredo. They are polite, courtesies, even entertain you while you are waiting. They always treat me nice, and I never felt being pushed into anything. They offered a deal I offered mine, and we worked it out. By the way they don't work on commission. Every one has to know that if you buy your vehicle at the dealer, they have to make money too. I will bring my car there for service, and they provide you with a curtsey vehicle if you need one. Keep up the good work guys. We need that. read more

There were issues prior to the sale (poor sales floor experience on first visit) which was finally resolved with sales manager, albeit under pressure. Vehicle was delivered with only 1 set of keys, 2nd set was found 2 weeks later. Issues with back up camera since delivery and was diagnosed not working by service dept. 2 weeks later. No resolution with sales about repairs. Have to pay diagnosis cost for a vehicle delivered within 2 weeks. Was going to buy another van for the company but will take business elsewhere. Service and parts department outdated compared with modern import dealership, had far better experience with Surrey Honda, Carter Honda, Brian Jessel BMW in past years. May consider taking the dealership to small claims to resolve the repair. Wing read more

Salesman seems like a nice enough, honest, guy. I ask him about the history of a vehicle that I'm looking at (2018 Ford Escape Titanium), ask if it was a rental, and he tells me it absolutely wasn't. He shows me the "CarFax" where the vehicle is supposedly not registered as a rental vehicle. Okay, great, looks goods. Take a couple of days looking at it. Driving it to show my wife and a low pressure warning light comes on, requiring me to stop and air up all four tires because they're low. Also feeling that the way this vehicle is handling is a bit odd. Check the oil, it has been overfilled. Anyway, 4 hours of my time invested (time is money) and I come across an Avis receipt that was dropped in the door compartment from a customer when this vehicle WAS AN AVIS RENTAL. When we returned the car, explaining that the law clearly states that dealers must disclose to customers if a used vehicle was a lease or rental vehicle, their service manager makes all these excuses, explaining that every used car in Canada was a rental (yeah, right...) and, after more of that nonsense, half-heartedly apologises, not even recognizing that we were wasting our time and energy. Oh, and he says that it would have been disclosed when we bought the car. Really? When? When we already have signed off on a loan? I do truly (hope) believe that the salesman wasn't aware it was a rental, but that's even scarier/shady to consider that the management isn't properly informing their own staff about the history of vehicles. Also makes me wonder if they're doctoring their CarFax reports, as that should clearly state that it was owned by a rental company (Avis) and operated as such. Proof's in the photos folks. Buyer beware. read more

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Awesome experience with my Jeep purchase! Thank you Ferdinand Go! I know you worked really hard to earn my business. read more

Columbia Chrysler - My new Jeep Sahara Unlimited - Car Dealers Near Me - Richmond, British Columbia

These guys are the most unprofessional I have ever dealt with. I expressed interest in a vehicle. They gave me a pathetic quote for trade in, so I rejected it. Then the rep I was talking to never replied back again. Told them no to call me as I work nights, and that I was not interested. Even blocked them as spam.They kept calling , emailing and texting me after that. Then someone else called me and bothered me asking about my interest, I told them which vehicle- then he said it was sold already. So they harass you not even knowing what the hell they are doing. Pathetic read more

This experience can be very personal .. and I've read some of the reviews here .. . i personally wish the negative experiences for those had not have been. We had a great experience with BLAKE BRAUN and COLUMBIA CHRYSLER. We found the percent used vehicle and Blake and his MGR were willing to work with us on a number of our concerns and NEEDS. We, highly recommend COLUMBIA CHRYSLER and thier Team : ) read more

We were in the market for a specific vehicle, which Columbia Chrysler had. This was the third dealership we went to, and by far the most pleasant experience. It was a used a vehicle (only 1 year old). When we went in, the first question that was asked was whether or not we had an appointment. I found this odd as I have never had this experience at a dealership, and this isn't for a Rolls or a Bentley. Anyway, the salespeople were there to help. The atmosphere was nice, and no pressure from the salespeople at all, and they answered all of our questions. After we decided to purchase the vehicle, at a fair price (even now we feel it was fair, 2 weeks later), it was on to financing. This was the only negative. There was a lot of upselling pressure, even though I asked him to stop. He was freindly about it, but it was quite a turn off. In future, if a customer says no, please don't continue. This wasn't a deal breaker, but could have been. Overall, we are quite happy with our experience (they even through in a Smart TV), and the vehicle. I would be remiss if I didn't mention the fact that they delivered our vehicle, from Richmond to Abbotsford, at no charge, on our schedule... definitely above and beyond in my opinion. We will return there for our next vehicle, and would recommend anyone to give them a try. Frank G. read more

Terrible sales and service department. The sales guy made an error when I bought my car and then when I tried to get it fixed, they made me feel bad about it and then blamed me. Did nothing to compensate for it and there was never any follow up. I hate that I bought my car with them. Go somewhere else. read more

Brought my 2012 dodge ram 1500 that I bought at this dealership to the service for a detailing work, and look at a inverter plug who never worked since I bought the vehicle due to a missing cable who never been installed at the factory. First, looks like the detailing work have been done by students at a fund raising... A lot of cut corners, obvious missing spots, and the rear carpet was still so wet, it created condensation in my windows for days. About the work to find the problem with my inverter, I got told that the cable was missing, (which I obviously figured out) and to fix they would have to remove the passenger seat and rip off the carpet, which would cost me thousands of dollars, as my vehicle is no longer under warranty... I just to clarify again that it's a missing cable from the factory, and not a defective part. But seems like they don't want to take any responsibility of the screw up while assembling the vehicle. I paid $238.00 for the detailing thinking that would be better than any other independent detailing places who where charging around $95.00. I am so disappointed of the work. And they still charged my $65.00 to tell me that the inverter's cable was missing. All they had to do for that is to bend over and look underneath the passenger seat, where the inverter is located... To add on top of that, at the total bottom of the invoice, they are charging me $35.00 for shop supplies... After asking what was theses fees, they told me it's for the protection cardboard they are using to protect the carpet when they sit in the vehicle. I found the protection in my truck which is a simple piece of paper on the ground, driver's side. Pretty expensive for a piece of paper that you can find for free on the table underneath your plate at any kind of restaurants... That is by far the worst customer experience I ever felt in my life. Nothing worst than getting ripped off by the place who is bragging about the customer service they are suppose to offer you, specially after my third vehicle from this dealership for the last 8 years. They should be ashamed of the way they disrespect the customers after we spend over $50k for a vehicle. They can stop calling me and sending me advertising to upgrade my vehicle, as they lost my business for ever. Still love the dodge ram, but can't stand Columbia Chrysler anymore. Enjoy the $350.00 of my latest invoice guys, that is the last money you will make with me. read more

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I only take my Jeep Grand Cherokee to Columbia Chrysler for service. They are tops in what they do and work hard to make sure that your vehicle is always in tip top shape. If I ever have a problem they have always been there to make sure that my issue is resolved to my satisfaction. I am very particular to whom I take my Jeep and these guys are top of the list. Thank You from one happy customer!!!!!!!!! read more

Had a great experience with Rajdeep Singh at Columbia Chrysler Richmond location. He was super helpful and not pushy at all, gave us all the time and details we needed to make our decision. He totally understood what we were after. We would definitely recommend him and we'll be back when it's time for another vehicle. read more

My wife was in the market for a new car - original owner of a 2000 Honda CRV: car was still in decent shape for its age, but it was time for a new ride. Visited several different car dealerships in and around Richmond (Richmond Mini, Richmond Honda, Richmond Chrysler) - drove lots of cars, but eventually ended up at Columbia Chrysler on Minoru - we were directed to this location to look at the Fiat 500X, Fiat's "SUV" - certainly bigger than the hatchback, but small enough to be considered a compact car. Spoke with David Wu, a newer sales rep at this location, and from the get go we had an amazing experience dealing with him. Columbia Chrysler operates on fixed commission, so there was no pressure from David to try and upsell us on anything that we didn't need, and gave us full disclosure on the vehicle we were about to test drive. FYI, this Fiat is a fantastic drive, and the second time I've driven a newer generation Fiat -- definitely recommend this car, especially after driving the Mini Clubman/ Countryman (both excellent cars as well, but pricier and less visibility). Organizing this deal was virtually seamless - we discovered that David was fairly new to the dealership and the car industry, but with previous sales experience selling high end watches - he was a pleasure to work with and secured a deal for our car that was well below our top price, and for a car that was almost brand new. (He even drove my wife to the bank when she had to get the certified cheque). He, and all of David's colleagues were very pleasant to deal with - David, Jackie, Christine and Winson (the ICBC rep!) - all very professional. If your considering a Fiat, Jeep, or any Chrysler product, pay these guys a visit - very comfortable atmosphere and no pressure attitude. My Subaru is good for another year or two - likely I'll go back to see David Wu when I'm ready to trade. Definite recommend, 5***** read more

Said they would give $500 for a referral when you bought there, Nope my husband still has not got it 6 months ago after referring, worse car lot experience ever. read more

Just got a clearance SUV for my wife last weekend. Been in helped with a humble sales person and Pro Manager Tim. The sale person is very honest and manager Tim is very customer service oriented pro, really know how to deal with the customer. Although we got an very hot event price on the new vehicle, a Chrysler Jeep toy is really a fine touch that bring a lot fun to my family! Manager Tim is very care to the customer and he even have the sales person Michael to deliver the that Big Jeep toy to my home !!! some where need improvement? Yes, the hot chocolate need to be real ... read more