I purchased my vehicle from this dealership and have consistently followed all the maintenance…read morerecommended by the company ever since. Over time, there have been multiple issues, but I chose to overlook them with the mindset that mistakes can happen and that sometimes it's better to let things go. However, this time, I can no longer stay silent. Issue 1: When I purchased the car, I was told that the dealership would store my winter tires at no extra charge. Normally, there is a storage fee for tire storage, but the salesperson offered to keep them at the dealership without cost as part of the deal. However, this agreement was never properly recorded in the system, and for the first three seasonal tire changes, I had to repeatedly explain the situation to the service department. I had no other proof, except for a text message from the sales manager at the time, which I had to show like I was begging for confirmation. Fortunately, after a few visits, the service team finally noted this in their records and started handling it without further issue. Issue 2: In the spring, I brought the car in to switch from winter to all-season tires. After picking up the vehicle and arriving home, I noticed that one of the wheel nuts was missing. Thankfully, the dealership was nearby, and I returned immediately to have it installed. But no one apologized. It was treated as if it were a normal, everyday occurrence. Issue 3: Again in spring, I brought the car in for another seasonal tire change. This time, they installed tires from a different trim level. At this point, I began to question whether this was just carelessness or something more intentional. Once again, no apology was given--just the same attitude, as if this sort of mix-up is perfectly natural and acceptable. Issue 4: Interestingly, all the issues I've faced have been tire-related. This final incident happened just a week after the most extensive and expensive scheduled maintenance, including a tire change. I had been told after that service that everything was in perfect condition. But only a week later, I began hearing strange noises from the front passenger-side wheel while driving. At first, I assumed it was a rock stuck in the tire. But the sound persisted and became more disturbing, so I stopped the car and checked. I found a bolt embedded in the tire. Let me be clear: I do not believe the dealership was responsible for the bolt being in the tire. These things happen on the road, and I fully understand that. Once again, I went to the same dealership--Kia Richmond, where I've always taken my car for service. Two hours later, I received a phone call informing me that the tire had been fixed. However, they said they had also checked the wheel alignment and it was off, asking if I wanted it corrected. I agreed, even though I was surprised because just a week earlier, everything had supposedly been fine. When I went to pick up the car, I couldn't shake the feeling that something wasn't right. How could a vehicle that had passed such comprehensive service just a week ago suddenly have alignment issues? I asked why this wasn't detected during the major service. After checking their records, they told me that they hadn't done an alignment check at that time. Why not? First, they said it was optional because it's a complimentary check. Later, they changed their explanation and said the request must have been missed when passing instructions to the technician. That's when I completely lost my trust in this dealership. I no longer know whether their explanations are genuine or just made up on the spot to move past the issue and charge me anyway. As I said earlier, I have always followed the full maintenance schedule recommended by the manufacturer. Many people around me just change the engine oil regularly and leave it at that. But I believed that sticking to the recommended maintenance and building a long-term relationship with one dealership would be better for both my car and for building mutual trust. Now, I can say with certainty: I will never go back to this dealership again. Some may say that other dealerships are no better. Maybe so. But at this point, continuing to spend money while being repeatedly disappointed is more wasteful than giving a new dealership a chance. All these frustrations have also made me question the quality and credibility of all the previous services done at this dealership. Perhaps to someone else, this might be the best dealership they've ever dealt with. But to me, it has become the worst. I'm even seriously considering never buying a Kia again.

DO NOT lease vehicles from them. Terrible Service & Attitude!…read more Leasing a new Niro 2025 wth this dealer since July 2025 but this new vehicle has been broken down TWICE. Major part changed, but and now still being grounded for ALMOST 2 MONTHS since the vehicle is NOT DRIVABLE!!! We requested a new vehicle after the incidents happened twice. But the new GM (Valentin Neag) just advised us to contact Kia Canada for solutions and he said he will do whatever Kia Canada ask him to do. But Kia Canada stated that They have nothing to do with the leasing but only warranty! They seldom get us a call to update. It is me, the client, to keep giving them calls to get status of our car. Yesterday, called them again. I explained to the first lay that our car being grounded for almost 2 months and the manager promised to prioritize our car. She just said "You are not the only car being grounded here!" then she passed to phone to the Service Advisor Pandora Lam. During the phone conversation with Pandora, she kept talking but NEVER listen to me and let me speak. When I asked her "Can you let me talk" She replied "Now?" I also mentioned her coworker promised me the Manager would call me but he didn't. She said that is NOT their responsibility! Totally speechless about the customer service and product quality of Kia Richmond. They're lucky that I can't give ZERO star to leave my comment here!

Got my 2021 cx5 gt turbo here earlier this year and it was such a easy and smooth process! Also got…read moremy mother's 2021 cx9 here as well! Got great help and it was super quick! Delivery was swift and efficient and the vehicle is absolutely amazing! Super smooth driving and amazing control. * customer service 10/10 - got treated like loyalty!

I dealt with a sale representative who goes by the name of Hossam Elshafei a real crook and…read moreextremely incompetent person. This man has no place in this industry. I will be filing a lawsuit with teh Supreme Court of Laws of Vancouver. BC against him and the Mazda Signature this coming week and will highlight the disgraced saga, I have experienced with this Charlatan regarding the a defectous car that I leased from them. If I could give to this company and the crooked Sales person one thousand star under ZERO, I would not hesitate even one iota of a secund.

Thank you, Allan for helping me with my car seat issue. Instead of getting me into the shop for…read morefixing and charging me, you fixed it yourself and sent me on my way, no cost to me. Much appreciated.

I had an absolutely amazing experience on all customer service levels, Dueck Richmond has outdone…read moreitself. I bought a new EV, and being my first EV, there was a million questions....all answered. Every person was friendly, helpful, extremely knowledgeable and went beyond the "standard" of customer care. Such a refreshing experience to be treated well and appreciated, - even happened before I was serious about my new vehicle. If your reading this, I recommend this location with 5 stars hands down. And I purchased an amazing vehicle too. Go, they will help you without any pressure, and their line-up of vehicles is also great.

I feel remiss in not having recommended Shawn Jamieson of Budget for anyone in the market for a…read morecar. Shawn guided me (a nervous wreck) in finding what has been the perfect car for me. This was some time ago but he still updates me and responds to emails. He's a true gentleman...Victoria Joss, Vancouver.

I had only come in to see the vehicle and I ended up driving it away. The service was friendly and…read morereasonable and gave a great deal on my cx5. I highly recommend this car dealership to anyone looking to buy a vehicle with out all the headaches.

Henry Lee at Open Road Toyota was outstanding, clear, patient, and truly made sure I was happy with…read moremy 4Runner. He explained everything without pressure, followed up afterward, and felt like someone who actually cared. Highly recommended to anyone shopping Toyotas. He's honest, has great character, and puts you first.

Toyota vehicles in general have some unique qualities for which I often like to refer to as…read moreToyota-ness . Things everyone know about Toyotas include reliability, reliability and more reliability . Oh and of course higher than average resale value is a given too . But what I was referring to as Toyota-ness is a bit more subtle and nuanced . For example their 4 cylinder engines are fairly fuel-efficient in their own right but often emit a coarse or even raspy note when pushed . And yes their vehicles usually last for a looong time under normal driving but moments of excitement behind the wheel are few and far between . Also next time when you sit inside a newer compact Toyota product try pushing the cabin liner up against the roof and you might feel some hollowness which is somewhat disconcerting . That said I do applaud their work on the current gen Corolla as they all come standard with LED lighting and great styling not to mention advanced safety sensing technology . And don't even get me started on the newly redesigned Prius cos it looks simply stunning ! So to recap if you prioritize reliable , trouble-free and uneventful transportation then look no further than your local Toyota dealer .

I had a really good experience with the recent purchase of my 2024 Kicks SV. Igor is a great…read moresalesperson. Very knowledgeable, hardworking and kind.

This dealership is very good at convincing clients to upgrade but when it comes to closing your old…read moreaccount they take their time transmitting the payment to Nissan Finance. So much so that you get deducted another payment for a car you already returned. A manager will promise you that they will help you with the refund but does nothing. It's more than a month since I returned the car and my refund is no where in sight. When it comes to problems like this, they love to come up with promises and excuses meanwhile you're scrambling to make up for the amount they deducted. And right now they are ghosting me, nice!

Great service and parts department. Always friendly, professional and kind. Stephanie, the service…read morecoordinator is amazing and knowledgeable.

Bought new VW from this dealer. Bought new cars multiple times from many dealers - Toyota, Kia, GM,…read moreNissan, Ford and others, for the past 40 or so years. Everytime I buy the financial person will explain in detail what I am charge for and for any additional services like extended warranty, I am told how much and for what services. When I bought from this dealer, they were included in the deal as if they were free. Added multiple items without asking me or revealing how much it cost. When I discovered it, no much was done to redeem the situation. DO NOT TRUST THE AGENT OR THE FINANCIAL PERSON. CHECK EVERY DETAIL. I WILL NEVER BUY FROM THIS DEALER EVER AGAIN. The same thing happened to another person that I know that bought from them.

Never bought car at Richmond auto mall "European" dealers until recently. Always seemed the…read moresalespeople would turn around and find someone with same ethnic background as me. I went here recently and told them how I was treated at bmw and Mercedes. I also mentioned how I Langley dealers had better deals The sales guy treated me well and I was able to close the deal with a competitive deal Thx Audi team

Terrible service. tried having us buy a vehicle from under other potential customers why they were…read moreworking a deal.

Buyer beware!!!! We purchased a BMW from LP Auto with assurances that the vehicle was in great…read morecondition and had a clean inspection report. Fact of the matter is an inspection had not occurred yet, and we waited for this 'inspection' to happen at the 11th hour. Finally, at 6pm on a Friday evening we finally were presented with an inspection report that stated the vehicle had no issues. One month later while at a BMW dealership for a safety recall, a second inspection was conducted and over $2000 of repairs were found. Repairs of items that were NOT NOTED on the pre-purchase inspection report given to us by LP Auto. When we informed Evan the GM of LP Auto he first wanted to get a second opinion on the price of the repairs....but then would only pay a lump sum covering half of the costs stating... 'take it or I walk away' - leaving us to pay the remainder. We were so excited about our new car purchase, but were ultimately left with buyer's remorse. Would definitely not recommend LP Auto to Anyone.

Ellie, Jojo, and the insurance team were helpful and informative for my purchase of a 2015 Audi Q5…read more Since I like the car so much, they did everything they could to make my purchase successful. Upgrading from a 2015 Honda Civic to an Audi with the same reputable dealership!

My review pertains to the service department at Richmond Honda, and sadly, it can be summarized in…read moreone word. Frightening. The inmates are running the asylum, seriously. That's the implication I got from my walk around the outside of the service bays, as I wondered what was taking so long, and also both the service staff member processing my repair at the counter, and the service manager in a subsequent phone call. The mechanics are unionized they each informed me, and while I'm not anti-union, the implication was clearly they cannot be held accountable. I felt bad for the front line counter staff and even the service manager. Took my car in for routine maintenance in May 2025, nothing wrong with it, just needed an oil change, tune-up. Got in just before 10 am on a weekday, was told they also found uneven tire wear, so needs alignment too. I said thanks, approved the work, they said my car would be ready around noon. Well, it wasn't ready until nearly 1:30 pm (oil change, alignment, fluid top up, should be an hour at most, took over 3 hours), and the two people in front of me complained bitterly about the level of service. I got my discount and considered myself lucky for escaping with my car intact. Exaggeration? Just wait... Three months later, there's a leak under my car and my transmission is acting up. I text the Richmond Honda service manager at the number he called me from in May (after my email complaint to the GM of Richmond Honda) and get no reply. Might have been a land line. I decide to take my car to Stan's Transmission this time, and they describe a situation that "unscrewed itself!" in an incredulous tone, curiously ask me where it was last serviced, resolve my problem, refill my CVT with fluid, and I'm good again after another $400 bill. So, were Honda Service techs negligent when servicing my car? Or were they annoyed that a number of customers had the temerity to complain about the wait and decided to teach us a lesson? Either way, a failing transmission is both a potentially EXPENSIVE repair, AND a potentially dangerous situation. Stay FAR, FAR away. You've been warned.

Forget the complimentary coffee/drinks. Very friendly and helpful personnel at Richmond Honda…read more My interaction from sales to service has always been positive at Richmond Honda. Ricky and Queenie are first class people and looking out for you in the end. I am biased though, I've been loyal to Honda for over 30yrs. (from Dad's accord) Civics, Odysseys, MDX, Pilots... I've referred friends, and they treat them well too! I lived in White Rock, and Richmond Honda still is my go to.