Great service at Go Kia Richmond! Special thanks to Ronald for being very helpful, professional,…read moreand attentive throughout the process. He made everything smooth and stress-free. Highly recommended!

Unfortunately, I can only give one star based on my experience…read more I brought my car in specifically to diagnose a vibration issue and determine whether it was caused by the tires, suspension, or something else. I was charged around $300 for the inspection, but at the end I still did not receive a clear diagnosis. I was told the vibration could be related to the tires or the suspension, which was exactly what I came in to have diagnosed in the first place. I expected that after paying around $300 for a diagnostic inspection, I would at least receive a clear explanation of the cause of the vibration or a more specific recommendation for the next step. Unfortunately, I left without an answer. Very disappointing experience

I dealt with a sale representative who goes by the name of Hossam Elshafei a real crook and…read moreextremely incompetent person. This man has no place in this industry. I will be filing a lawsuit with teh Supreme Court of Laws of Vancouver. BC against him and the Mazda Signature this coming week and will highlight the disgraced saga, I have experienced with this Charlatan regarding the a defectous car that I leased from them. If I could give to this company and the crooked Sales person one thousand star under ZERO, I would not hesitate even one iota of a secund.

Horrific experience at Signature Mazda Richmond. From sales, service, follow up and overall…read moreexperience, this was the worst I've ever had. Spending money and receiving this kind of experience is a terrible feeling and I wouldn't want anyone to experience what I did. Avoid this dealership, go anywhere else.

Thank you, Allan for helping me with my car seat issue. Instead of getting me into the shop for…read morefixing and charging me, you fixed it yourself and sent me on my way, no cost to me. Much appreciated.

I had an absolutely amazing experience on all customer service levels, Dueck Richmond has outdone…read moreitself. I bought a new EV, and being my first EV, there was a million questions....all answered. Every person was friendly, helpful, extremely knowledgeable and went beyond the "standard" of customer care. Such a refreshing experience to be treated well and appreciated, - even happened before I was serious about my new vehicle. If your reading this, I recommend this location with 5 stars hands down. And I purchased an amazing vehicle too. Go, they will help you without any pressure, and their line-up of vehicles is also great.

I feel remiss in not having recommended Shawn Jamieson of Budget for anyone in the market for a…read morecar. Shawn guided me (a nervous wreck) in finding what has been the perfect car for me. This was some time ago but he still updates me and responds to emails. He's a true gentleman...Victoria Joss, Vancouver.

I had only come in to see the vehicle and I ended up driving it away. The service was friendly and…read morereasonable and gave a great deal on my cx5. I highly recommend this car dealership to anyone looking to buy a vehicle with out all the headaches.

Henry Lee at Open Road Toyota was outstanding, clear, patient, and truly made sure I was happy with…read moremy 4Runner. He explained everything without pressure, followed up afterward, and felt like someone who actually cared. Highly recommended to anyone shopping Toyotas. He's honest, has great character, and puts you first.

Toyota vehicles in general have some unique qualities for which I often like to refer to as…read moreToyota-ness . Things everyone know about Toyotas include reliability, reliability and more reliability . Oh and of course higher than average resale value is a given too . But what I was referring to as Toyota-ness is a bit more subtle and nuanced . For example their 4 cylinder engines are fairly fuel-efficient in their own right but often emit a coarse or even raspy note when pushed . And yes their vehicles usually last for a looong time under normal driving but moments of excitement behind the wheel are few and far between . Also next time when you sit inside a newer compact Toyota product try pushing the cabin liner up against the roof and you might feel some hollowness which is somewhat disconcerting . That said I do applaud their work on the current gen Corolla as they all come standard with LED lighting and great styling not to mention advanced safety sensing technology . And don't even get me started on the newly redesigned Prius cos it looks simply stunning ! So to recap if you prioritize reliable , trouble-free and uneventful transportation then look no further than your local Toyota dealer .

Their sales and service people don't know their products well. Bought a Leaf from them, the sales…read moreperson didn't know much about their add-on warranty services, gave false information and kept pushing us to buy. Unfortunately we bought the warranty and later realized some things the sales person said were included were in fact not included in the warranty. Now several years later, the daylight running light stopped working, it's a LED module, the stupid thing was not serviceable, the whole light module had to be replaced, including the high/low beam and turn signal. The cost was over $3500! This I knew from reading online, but the service person I talked to didn't know, and dismissed my claim saying can't be that expensive. He too was shocked when he finally got the quote.

I had a really good experience with the recent purchase of my 2024 Kicks SV. Igor is a great…read moresalesperson. Very knowledgeable, hardworking and kind.

AVOID THIS DEALERSHIP - Read my experience below if you're so inclined:…read more My family has been a long-time customer of this dealership. We have purchased multiple vehicles from them and entrusted them to service our cars/SUVs over the years. My family's most recent vehicle, a Volkswagen Tiguan, was always serviced here (including a large $1,500+ service package as recently as February 2025). At the time of the incident described below, the vehicle had only ~110,000 km. Over the BC Day long weekend, my Tiguan broke down on the highway while traveling with my family, including two small children. The vehicle became completely undrivable, leaving us stranded on the side of the road for three hours and 20+ kilometers away from the nearest town. This turned what was meant to be a family trip into an incredibly stressful ordeal and forced me to rent a vehicle at a cost of nearly $2,000 for the week. Volkswagen Roadside initially agreed to tow my vehicle back to the Lower Mainland for $850. Several days later, I was suddenly told it would instead cost an additional $2,500. On top of that, I was initially charged by Comox Volkswagen $500 for a "diagnostic," only to inform me that the engine had a HOLE IN THE ENGINE BLOCK and would need to be fully replaced at a cost of $12,000 - $20,000. The treatment I received afterward was equally disappointing. Volkswagen of Richmond initially offered me $3,000-$5,000 for my Tiguan, but only if I purchased a new vehicle from them. Once I declined, they refused to give me anything for my vehicle. They also claimed they could help me through one of their affiliated dealerships, but after speaking with the manager this turned out to be a complete waste of time. To make matters worse, a dealership literally across the street immediately agreed to buy my broken Tiguan for $1,500, yet Volkswagen refused to help me move the vehicle over to complete the deal. To their credit, they offered me an extended warranty if I bought another Volkswagen, but after this ordeal I will never be purchasing another vehicle from this dealership again. Long story short: despite being a loyal customer, having purchased multiple vehicles here, and keeping my Tiguan regularly serviced at this dealership, I was left stranded, charged unfairly, offered misleading "solutions," and ultimately shown zero genuine support. They repeatedly said they wanted to "make things right," but in reality they were misleading at every turn. My Tiguan, with only 110,000 km and a full service history here, died on me and I was left with nothing. Volkswagen of Richmond offered me $0 for the vehicle while another dealer across the street paid cash without hesitation. This entire experience has completely destroyed my trust in this dealership and in Volkswagen's after-sales support. For anyone considering buying or servicing a vehicle here, I strongly encourage you to think twice.

Bought new VW from this dealer. Bought new cars multiple times from many dealers - Toyota, Kia, GM,…read moreNissan, Ford and others, for the past 40 or so years. Everytime I buy the financial person will explain in detail what I am charge for and for any additional services like extended warranty, I am told how much and for what services. When I bought from this dealer, they were included in the deal as if they were free. Added multiple items without asking me or revealing how much it cost. When I discovered it, no much was done to redeem the situation. DO NOT TRUST THE AGENT OR THE FINANCIAL PERSON. CHECK EVERY DETAIL. I WILL NEVER BUY FROM THIS DEALER EVER AGAIN. The same thing happened to another person that I know that bought from them.

Never bought car at Richmond auto mall "European" dealers until recently. Always seemed the…read moresalespeople would turn around and find someone with same ethnic background as me. I went here recently and told them how I was treated at bmw and Mercedes. I also mentioned how I Langley dealers had better deals The sales guy treated me well and I was able to close the deal with a competitive deal Thx Audi team

I called Audi Richmond looking for information to help service my vehicle and had the misfortune of…read moregetting Kate on the phone. Along with being very short and impatient she provided me with inaccurate information about my warranty and service options making generic blanket statements. I'm hoping that the call was recorded as it will detail how quickly it became personal with her shifting her tone to standoffish and combative. There's a training opportunity here. The interaction culminated with me politely requesting to be transferred to a service agent I had previously had great experience with. But was refused by Kate, and was told that someone would get back to me, which never happened.

Buyer beware!!!! We purchased a BMW from LP Auto with assurances that the vehicle was in great…read morecondition and had a clean inspection report. Fact of the matter is an inspection had not occurred yet, and we waited for this 'inspection' to happen at the 11th hour. Finally, at 6pm on a Friday evening we finally were presented with an inspection report that stated the vehicle had no issues. One month later while at a BMW dealership for a safety recall, a second inspection was conducted and over $2000 of repairs were found. Repairs of items that were NOT NOTED on the pre-purchase inspection report given to us by LP Auto. When we informed Evan the GM of LP Auto he first wanted to get a second opinion on the price of the repairs....but then would only pay a lump sum covering half of the costs stating... 'take it or I walk away' - leaving us to pay the remainder. We were so excited about our new car purchase, but were ultimately left with buyer's remorse. Would definitely not recommend LP Auto to Anyone.

Typically I'm very skeptical going to smaller dealerships and I've never heard good things about…read morethem. I saw an Audi A4 All Road LP had listed and it was a vehicle I've always wanted. Sent a message and Ellie Liu responded and made an appointment to go see. Went there and was greeted by Ellie and who was with another customer at that time, but didn't wait long. Saw and test drive the All Road and was impressed, so thought why not try to work something out. Went back and forth with negotiations, however it didn't work out due to my set budget. As much as I wanted to checkoff a bucket list item...no big deal. I saw other of vehicles they had and asked Ellie and long story short...I ended up a fantastic A4. I want to highlight that LP Auto is smaller, but from Ellie to the finance manager Jojo and the mean sales manager who wouldn't accept my offer for the All Road..lol and I'm kidding it was all professional. They were upfront, especially Ellie..kudos to her for being real which made it better. Thanks LP Auto. If you are looking...give LP Auto a chance and don't look at them as some smaller less comparable dealership.

My review pertains to the service department at Richmond Honda, and sadly, it can be summarized in…read moreone word. Frightening. The inmates are running the asylum, seriously. That's the implication I got from my walk around the outside of the service bays, as I wondered what was taking so long, and also both the service staff member processing my repair at the counter, and the service manager in a subsequent phone call. The mechanics are unionized they each informed me, and while I'm not anti-union, the implication was clearly they cannot be held accountable. I felt bad for the front line counter staff and even the service manager. Took my car in for routine maintenance in May 2025, nothing wrong with it, just needed an oil change, tune-up. Got in just before 10 am on a weekday, was told they also found uneven tire wear, so needs alignment too. I said thanks, approved the work, they said my car would be ready around noon. Well, it wasn't ready until nearly 1:30 pm (oil change, alignment, fluid top up, should be an hour at most, took over 3 hours), and the two people in front of me complained bitterly about the level of service. I got my discount and considered myself lucky for escaping with my car intact. Exaggeration? Just wait... Three months later, there's a leak under my car and my transmission is acting up. I text the Richmond Honda service manager at the number he called me from in May (after my email complaint to the GM of Richmond Honda) and get no reply. Might have been a land line. I decide to take my car to Stan's Transmission this time, and they describe a situation that "unscrewed itself!" in an incredulous tone, curiously ask me where it was last serviced, resolve my problem, refill my CVT with fluid, and I'm good again after another $400 bill. So, were Honda Service techs negligent when servicing my car? Or were they annoyed that a number of customers had the temerity to complain about the wait and decided to teach us a lesson? Either way, a failing transmission is both a potentially EXPENSIVE repair, AND a potentially dangerous situation. Stay FAR, FAR away. You've been warned.

Forget the complimentary coffee/drinks. Very friendly and helpful personnel at Richmond Honda…read more My interaction from sales to service has always been positive at Richmond Honda. Ricky and Queenie are first class people and looking out for you in the end. I am biased though, I've been loyal to Honda for over 30yrs. (from Dad's accord) Civics, Odysseys, MDX, Pilots... I've referred friends, and they treat them well too! I lived in White Rock, and Richmond Honda still is my go to.