I don't usually write reviews, but this experience was frustrating enough that I feel obligated to…read moreshare. I'm currently in Florida handling my mother's affairs after her passing, and in the middle of all that I needed to see a dentist since I'm overdue. I thought this office might also be a good long-term option since I may be spending more time in the area. When I first called, I explained my situation. They initially tried to put me into a same-day opening due to a cancellation -- just 1.25 hours after I called -- which would have left me barely an hour to get there, and they pushed for me to have my prior X-rays sent over immediately to make it work. I told them that wasn't realistic (it ultimately took multiple calls and three business days to get them the records). As an alternative, they scheduled me for 9:00 AM the following Monday. I asked for something later in the day, since a first appointment right after a weekend can be tricky, but was told this was the only option. In hindsight, the urgency around filling that same-day slot felt more like desperation than a thoughtful patient experience. I went out of my way to make this work. I rearranged my schedule, made sure everything was submitted by Friday, received multiple confirmations including one at 7:00 AM the morning of, and left early to arrive by 8:45 -- 15 minutes ahead as instructed for new patients. At 8:30 AM, while I was already in the car on the way there, I received a call and text canceling the appointment. The reason: no hygienist available and they couldn't find a temp. I was also told they use temporary hygienists for cleanings, which is not something I'm comfortable with to begin with. Canceling at the last minute -- literally while I'm driving there -- after all the effort required to meet their conditions is unprofessional and inconsiderate, particularly given the circumstances I'd explained upfront. And requiring X-rays in advance for what was supposed to be a routine cleaning, only to cancel due to a staffing failure, raises real questions about how this office is managed. Now, already overdue and with further delay due waiting for this cancelled appointment, I have to start over finding a new dentist entirely. I understand things happen, but this level of disorganization and disregard for a patient's time is unacceptable. I have little confidence in how an actual appointment would have gone. I'd strongly encourage anyone considering this office as a new patient to think carefully before investing the time and effort. I certainly won't be rescheduling here.

Let's be honest Who looks forward to going to the dentist??? I chose this dentist based on…read moreavailability and I really lucked out! I really am picky, I mean look at my reviews, I don't give 5 Stars out often But Dr Miller and his Entire Staff are next level great!! If you need a dentist please consider Dr Steven Miller I promise you will love them!!!

My husband and I had our teeth looked at as brand new patients of James Family Dentistry. What made…read morethis such a different experience then the last time we tried to find a new dentist was transparency resulting in trust. The last dentist we had tried in Wellington we felt they were trying to wrack up a bunch of unnecessary work, but with James Family Dentistry we saw clearly the issues with our own eyes as the dentist showed them in the mirror and explained each one. It was super clear, apparent and made common sense and the cleaning plan, repair plan and maintenance plan we were put on made us feel very good about the health of our teeth and our future going forward. Plus the pricing is fair! Thank you James Family Dentistry! Melinda and Brandon Niemela

Like many, I'm not a fan of going to the dentist. It's not just the pain, it's expense and in some…read morecases, the hassle of feeling like I'm being sold something I don't need. For that reason, I've tried many dentists before settling on Dr. James' (husband and wife team). The staff (hygienists, front-office scheduling) is very receptive to people's needs and they have remained consistent for 5+ years. Everyone is down-to-earth and makes you feel at home. If you're a big wimp, like me, they take great care in reducing the pain. More than other dentists I've experienced in Palm Beach County. I originally found them through my dental insurance plan, which they've always honored without claiming that someone isn't covered, or is different, than what insurance allows. This is a huge problem with some dentists I've used, who would look for reasons to overcharge. After being a patient for 5+ years now, I am confident in saying that I feel they are some of the best dentists in the area. One sidenote: they are a relatively small office and their schedule seems very booked-up. Despite that, they've always been great about calling me when there is a cancellation.

I could not be more pleased with the level of care I have received from the front desk coordinator,…read morethe office manager, the treatment coordinator, the dental assistants and the dentists. Wait time is minimal, the office is clean and tidy and insurance claims are expertly handled. The dentist I see is thorough, gentle, and cares about patient comfort. I highly recommend Groves Dental Care.

Best prices ever ! Scheduling is hard with a few reschedules, but totally understandable. - only…read morereal negative. I did have some tooth bonding taken off with a drill and has been sensitive ever sense they re did it.

I called to schedule an appointment for a routine cleaning. Initially it was slightly off putting…read morebecause I had to schedule the appointment with an AI machine. Also be prepared to be asked for your insurance at every turn and take photos for them lol. I had to give it to the AI machine, upload it to there site on two different areas. When I came into the office, two different receptionists asked for the insurance. Honestly it was slightly annoying and made them appear unorganized. I have an extremely popular insurance carrier so I can't find a way to understand why they were forgetting. However, I understood they were trying to make sure the paperwork was completed. One of the receptionist that reschedules your appointment did not fit the brand of everyone else who worked there. She was slightly rude and discussing people's personal business in the office. I came in for my appointment at 2pm and the wait time was almost nonexistent. I only waited for about 4 minutes before they took me to the back to do ex rays. My experience with the actual dentist was extremely pleasant and he explained everything going on with my teeth in a way I could easily comprehend. He was also very warm and welcomed any questions I had. The hygienist who did my cleaning was sooo gentle and the best experience I've ever had. However, afterwards the reception staff was a nightmare. I had to be a constant mediator between them and the insurance company. After months of back and forth they received their payment from the insurance for the cleaning but it was such a hassle I've never encountered. Such a shame to walk away from them but I don't have 3 months after I get my cleaning to instruct them on how to deal with insurance companies. I'm still not sure about the real issue of why I had to heavily get involved but nonetheless I've decided to just make the long drive to my old dentist office for my cleaning. I might try them again if I walk by and the front staff is different lol just being honest. The dentists are top tier. I recommend if you don't mind the front desk staff

Was in the worst pain of my life and Dr pirzada squeezed me in immediately. I can not thank him…read moreenough!! The staff is friendly and so helpful as well. Would recommend a thousand times over...if you're looking for a dentist, he's your guy!! Thank you again!

This place is a scam. Research your insurance very, very carefully before you go. They will make…read moreyou pay up front and have insurance reimburse them, and then they will pay you back. You will never see your money. I am out $2,500. I feel like I have been swindled by thieves. Money hungry people. Avoid at all costs.

The administrator is condescending and seems like they hit you with out of network costs. For…read moreexample, they told me that I have a $71 co-pay and I don't have a co-pay for dental. They are some type of boutique establishment that is trying to look modern and becoming money hungry sheisters at the same time.

I had an upper central incisor removed & an implant inserted by Dr Chafin. All went extremely well…read moreand the doctor is uber capable and makes you, the patient, feel relaxed. The staff is competent & efficient. If I needed any future oral procedures for myself, I would certainly return to this office & to this dentist, Dr Christopher Chafin, at South Florida Oral & Maxillofacial Surgery.

From the owner: If you're looking for an oral surgeon in South Florida, we are glad you found our practice. Whether…read moreyou need an extraction, dental implants, wisdom teeth removal, or any other oral surgeries, we're here to help. Our team of 4 experienced oral surgeons allow us to provide our patients with a variety of services. We have 3 locations in the area, making high quality care easier to receive. Our friendly front desk team will ensure that you feel welcome from the moment you step into our practice. If you have any questions, or if you want to schedule an appointment, please don't hesitate to contact our office today!

I have been going here for years. I love the quality of care. The dentist cares. The Dr. is clearly…read morenot in it for just the money. He is always kind and has gone out of his way to help me. They have a wonderful young lady taking care of the front desk. She is on top of everything and is very professional. The office is clean. They have started doing a follow up call the next day to make sure the procedures went well. That is another way that keeps this office separating themselves from the rest of the offices. There are many choices in dental offices in this area, but this one is really running smoothly and truly care.

I'm a Dentist from NJ and had another dental emergency on saturday morning. Closest place I could…read morefind open. They didn't know I was a Dentist when I first walked in and Adriana at the front was super friendly and made it so easy. Really great way to start a visit. Rest of staff were so friendly, I've been dentist for over 20 years and could see a really well run office . Dr Eisenband was excellent, had this issue fixed before and he did amazing job. Office is really clean, watched tv during procedure. Really can't say enough great things about the office.

Thank you Dr Jiveh and staff! Amazing dentist!…read more Excellent customer service. Awesome staff! Beautiful office!

Dentist was super cool and super nice. Prices where good, but high compared to the practice down…read morethe road. so we didn't end up going there long term - absolutely understands price wise for the quality and one on one provided. Defintley on my go to list !

Dr. Walters is very honest and clearly explains everything that he is going to do with my…read moretreatment. I trust his judgement and dental expertise.

Very professional office and staff. I was impressed with the sincere caring attitude of all the…read morepersonnel. I was helped by Dr. Walters who was constantly checking to see if I was comfortable. I highly recommend them.