Our first ever time coming in and we're very satisfied. Let us take some samples home (for free)…read moreand what an amazing help that was!! We would rather help the local guys than a big box store and it feels right to go with them for our flooring job! Haven't locked that decision in 100% but we liked how everything felt with our first impression! Thank you very very much!

It's refreshing to work with contractors who just offer great service…read more We hired them to do epoxy our 1 & 2 car garages right after closing. I spoke with Codi the week before closing and he offered a ball park quote but wanted to get into measure to be precise. Unfortunately, I couldn't let them in until we closed and wanted the floor done in the same week, so we could move the following week. They came on a Tuesday to measure and confirm the quote, which did not change from the original and was very fair. They started on Wednesday and finished on Friday. The floor cured on Saturday/Sunday and we moved in on Monday. It was such a tight timeline and we were so busy, I didn't have time to get them any payment until after the work was done. They went out of their way to get it done so we could move on time. Results are fantastic. Thank you.

I recommend this company for your carpet purchase. Throughout the entire process, Stacy and her…read moreteam were nothing but professional, knowledgeable and courteous. I had just painted my walls and baseboards and was highly concerned these would be damaged during the installation. Of course, there are no guarantees that unintentional damage might occur. Stacy has worked with Profix Services for over 20 years and had nothing but good things to say about the owner Carlos Hernandez who did the installation. Carlos was also knowledgeable, professional and courteous. After the installation, not one ding or scuff to be noted. My home looks beautiful with new carpet! Thank you GCO Flooring Outlet and Profix Services!!

I came in to GCO Flooring Outlet in Reno to look for carpet for my new home. After working with…read moreOwner Stacy, I decided I wanted to create an oversized rug for my living room and runners for the entry and kitchen. I didn't know this could be created? This truly was fantastic experience and I enjoyed working with Stacy. There were so many choices and she gave me so many ideas. I am still trying to decide what I will do for my new home. I may hire their designer to come out and give me some styling ideas and bring out samples. I felt the value and pricing were very fair. The outlet is very large and really nice and clean. Working with Stacy was a dream. She cares about her customers and is so lovely to work with. This has been a 5 Star Customer Service experience working with Stacy and GCO flooring and Carpet Outlet in Reno. I can't wait to see what I choose. I will add to my review in the near future. Design decisions take time. Julie A

Amazing customer service! They really know their stuff! I was highly impressed. We walked in with…read moreno idea where to start but they even had tips and tricks for us on how to lay, transition or when not to transition. We got the Yosemite Toughlock Prime Plus and it's a beautiful color. Very durable at 15mm thick. Big thank you to Evan Hamzehlou (sales manager) for being so friendly, helpful, and the expert we could call when we needed a clue.

Their carpet installation team that they always work with stole multiple valuable items from our…read morehome. We highly caution anyone planning to use this firm. They continue to use the installers even AFTER compensating us for one of the items stolen. We continue to confirm additional items that were taken. Unbelievable...and their managers think these young installers are not desperate enough to steal anything?

Late November, I decided, as one does, that I should move my art studio from a tiny room to a…read morelarger room downstairs. And of course I wanted to do it as soon as possible. The biggest blocker was that the downstair room was carpeted. So, I contacted several floor contractors for a tile installation work. Cynthee from Footprints came right away for an estimate, gave the written estimate on the spot, and the work started just four days later. In two days, I had a brand new tiled floor! The work was efficient and thorough. Cynthee was always there making sure everything went smoothly. They even fixed a big gap on the slab. I can't be more pleased with their work. Thank you so much!

These folks did an amazing job on my floor! I had one carpeted bedroomm that acted as my pup's…read moreprivate bathroom. Cynthee go flooring in there in a heartbeat, and the problem is solved. No angst. Got it in on one day! Love these folks!!!!!

This company is the best. They are so friendly and efficient. Our installer was so efficient and…read morepleasant. Quality is exceptional and they are so far in price. HIGHLY RECOMMEND

Our floors turned out great, but it was kind of a mixed bag of an experience…read more THE GOOD: The flooring selection process: Cory was friendly and helpful and I got what I needed at the show room in under 30 mins. The measure: the turnaround time between my show room visit and the in-home measure was extremely fast. Jason also sent us the quote really quickly. The installation: we got both carpet and hard flooring. Brian (hard floors) gets a 5 star. Work quality was amazing, and he meticulously cleaned up after himself every day so there wasn't a speckle of dust left behind the whole time he was here. He got the work done faster than anticipated and instead of cutting out early every day, he just kept going. Steve (carpet) was also great. He found a defect in our carpet and could've taken the easy route and installed it without saying anything, but he made sure we knew about it and had a say in the matter. Once the new carpet arrived, he got the work done really quickly. THE NOT-SO-GOOD: The scheduling: we were scheduled for demolition the day after thanksgiving but had a no-call no-show. We couldn't get that resolved for a few days because they were closed longer than usual due to the holiday. It would've helped if someone called to confirm the appointment before everyone went out of office. No explanation was given, so no idea what happened. The demolition: Jason rescheduled the demo asap, but the crew didn't vacuum or do any meaningful cleanup. In fact, the installers were surprised at the mess they left behind. Also, we were supposed to paint our floors with Kilz in between the demo and installation but the demo guys already put down carpet tacks, so we had to spend time removing those ourselves so that we can paint. There were lots of loose nails and debris on the floor from the demo so it was not an easy job. The lack of attention to details caused some non-value-add work for everyone. The flooring: it doesn't seem like Full Circle does a QA check on their materials before sending it out to the work site. We were surprised that no one caught the defect in our carpet until Steve was about to install it. This caused a delay in our timeline, which is a pretty big inconvenience when you have to temporarily vacate your home to accommodate the demo/installation. We had other contractors lined up, which also had to be rescheduled. Also, the spare nosing they ordered for Brian was broken. Thankfully, he was meticulous enough that he didn't need them, but there was no margin for error. Imagine the added delay if that wasn't the case... In the end, our floors did end up looking really great so Full Circle gets a 4 star. The hassle we experienced might cause us to consider other contractors in the future, though.

Mike and ream did an incredible job on our floors, They pulled up the nasty carpet from the…read moreprevious owners, polished the wood, made pet stains and imperfections look a lot better, and polished it up nicely. They then added transitions and baseboards, and it look amazing. Always on time and very communicative. Highly recommend.

Thank you for your feedback Mike. After living with the floors for a couple of weeks, I am content…read morewith the outcome and have re-evaluated my position and think this is great outcome. You really explained my limitations with my flooring and it looks great.

Foorcraft did an amazing job on sanding and finishing our hardwood floors. Dimitri is very…read morefriendly and was on time for our morning consultation. The guys who did the floors did a great job and were always on time and or early. We highly recommend Floorcraft and are absolutely happy with everything they did from start to finish. Thank you guys! :)

Amazing job. Friendly crew, excellent value for what was provided (complete refinish)…read more It's rare that I have some work done and feel like they did a substantially better job than you expected - this was one of those times.

Owner, Ryan Gage, personally removed the problematic flooring that was laid by a less adept…read moreemployee, and cracked after 1.5 years of gentle use. He then consulted with us, in detail at various points of the project, to ascertain that his remedial actions would be acceptable. He also cheerfully sacrificed his time to employ methods that would entail significantly more time but resulted in the best outcome. We would recommend Ryan without reservations. He toiled non-stop until 11 p.m. on Sunday to ensure minimal disruptions to my week, as he knows I work from home. Despite the grueling schedule, he maintained the most upbeat and pleasant demeanor. I think it is easiest to just include our email of gratitude in this review: Thank you, Ryan, for giving up your entire weekend to resolve the floor issues to our complete satisfaction. Your conduct is far above and beyond mere professionalism and a testament of superior pride in your workmanship and exemplary customer service. Thank you again.

Support this local, small business for all your flooring needs. Ryan was great to work with and…read morewas patient with us to explain the different options available. We never felt rushed and ended up with exactly what we were looking for. Prices competitive with other flooring store so with the great service, we are delighted to support this business.