There is a lot of construction near me and I got a nail in my tire yesterday! They fixed it up and were so helpful!

I had an awesome experience with Jimmy Gray Chevrolet. April and Spencer really made it personal--they were friendly, honest, and made the whole process easy and stress-free. You can tell right away this dealership treats you like family, not just another customer. The entire staff is welcoming and professional, and the service department does a great job communicating and taking care of your vehicle. It's rare to find a place that stands behind you even after the sale, but they truly do. Highly recommend Jimmy Gray Chevrolet if you want great service and a team that genuinely cares. read more

Buyer beware: I would never buy a vehicle from this car dealership. We found the service center manager and the general manager of this specific location to be shady. James, Doris and Kelsey should review their leadership of this location for integrity and customer satisfaction. read more

They do not honor warranty on GM replacement parts. Basically got the run around for about 3 months between the extended warranty company and the maintenance shop there. Long story short the previous repair by another GM dealer was not done correctly so it voided the warranty on the parts. The fact that I have to give a star at all is a disservice to the star rating system. They have zero integrity Take your vehicle somewhere else to get serviced read more

Jimmy Gray's service department is amazing. They provided the best customer service and here is why I say this. I was informed by another shop that I had an engine issue. Shawn Hardin at Jimmy Gray explained all the details. They were honest, and quick to fix the problem. Something I thought was going to cost thousands on engine work, ended up only being a small charge for another part that I needed. I highly recommend them for car repairs. Thank you, Larry & Vicki read more

I would not recommend this place to anyone, especially for fleet or personal vehicle repairs. They don't follow up, fail to provide accurate repair timelines, and never complete work when promised. Our advisor, Morgan, provided the worst customer service I've ever experienced at a dealership. The lack of communication and accountability was unbelievable. To make matters worse, they told us our fleet claim provider was closed, even though I had spoken with them less than two minutes earlier and confirmed they were open. This kind of carelessness and misinformation is unacceptable. Do not take your car or fleet vehicle here unless you want to deal with poor communication and unprofessional service. read more

The sales staff is ok.the service department is worthless they will lie just to tell you what you want to hear.I bought a $86,000.00 Truck and the transmission is shifting hard so they set a appointment up for three days later at 9:00AM eight hours later crickets then I call the service writer and he stated that he thought he told me it would be seven days until the truck could be diagnosed.what good is an appointment.This is the third time they lied to me and I'm done with Jimmy Gray Chevrolet.... PS I had a life long friend with me to buy a new Colorado he did't like the BS he saw and we took my truck to all-Star Chevrolet and they diagnosed it the same day and my friend bought his truck there at all-Star. Karma is great.... read more

I got a very poor service on July 12 My car was there for a long time and they charged me for something twice and still didn't fixed it. I got an email to contact the Customer Service, called the individual was busy, I left my contact information and nothing happened. You might think this is funny but is not. I spent quite an amount of money and I still have a car with my engine light on and what this means is you just don't care on scamming your customers. I will keep sharing this message with everyone I can. This shop is rip off. I got scammed by JIMMY GRAY ON GOODMAN RD. MS read more

I have no idea if they actually go through with their appointments or just pick who they want to go first but I set an appointment to be the first person seen there every time and every time I'm the last guy to leave this place it's ridiculous a simple oil and realignment turns into a all day thing don't go here read more

WOULD NOT RECOMMEND 100% Limped my 2009 Chevy Aveo up to this Chevrolet to get Maintenance done early feb 2020. The Mx guys told me it would be at least 2 WEEKS before they can look into it. I said, "what, 2 weeks"? What kind of operation are you running that it's gonna take that long just to look into the car? Smh. I only had military duty in town for 1 week tops. I told him I can't wait 2 weeks, I live out of town and will be leaving in 4 days. Still no luck. I asked what options do I have as far as getting transportation while you guys have my car, the guy was silent. Couldn't give me any help. Didn't offer to give me a courtesy car either for the long wait. Ended up having to pay for a flight home. Smh. 3 weeks later I get a call saying, " we THINK we fixed your problem and you can come pick it up now". YOU THINK? OR YOU KNOW, which one is it(my thoughts). The throttle body needed replacing, $560 total. I fly back into town to pick up the car, and make it to my residence out of town. 3 days later as I'm driving, the car starts smoking. I popped the hood and coolant was everywhere. Got the car towed to a local Chevy and they told me the hose that's on the NEW throttle body which had coolant going thru it, didn't have any clamps on it. Great job guys. Jimmy Grey Chevy could have costed me a whole engine if I didn't stop. I said ok so since you guys are Chevy also, you're just gonna fix it right? (In my mind, I took it to a Chevy and they messed it up, so I took it to another Chevy so they can fix it free of charge). Apparently it doesn't work like that. This Chevy wanted to charge me a diagnostic fee of 85$ and 194$ for a new hose and clamp. It surely doesn't take 2 hours of labor to put on a hose that's in plain sight and only 4ft long. There was no way I was paying any of that since Jimmy Grey Chevy was the one who just got done working on it and messed it up. Spoke to the Mx department over at Jimmy Grey to have them pay for the mess up. I get questioned to the 3rd degree. They finally accepted to pay for the mess up that day after I had to get one of the mechanics on the phone from the Chevy where I live to tell him the exact same thing I just got thru telling him. They were suppose to pay this Mx department,but wait , there's more....... Car gets fixed, I leave. Get a call 2 days later from the Chevy near me and the lady on the phone says, "sir we need you to pay your bill". I'm thinking, surely Jimmy Grey paid you guys because they said they would over the phone. Nope, no payment. So I had to pay out of pocket to the Mx department. Called Jimmy Grey Mx and asked why haven't you paid the Mx guys over here yet. They said they mailed the check out TO ME. I said ,"sir that wasn't the agreement we had over the phone and I even had you on speaker phone so the Mx department here knows that you were suppose to send it same day directly to them. "Sorry sir there must have been some confusion there", says the guy on the phone from jimmy grey. We sent your check out to your address yesterday and you should be getting it within 2 days. 2 days roll by, I don't have a check in the mail. I call back up to jimmy grey and ask to speak with the finance department to see if a check was mailed to me. NOPE not at all. At this point , I feel like they've robbed me and was considering getting the law involved. I asked to speak to the Mx department manager, of course he wasn't in this day. So I speak to another guy and ask about a check being mailed out to me, yea I see some mail with your name on it sitting on the desk. I'm furious now! He say that they will be sending all checks out tomorrow as the normal guy who does checks wasn't in for the past couple of days. They didn't tell me that 2-3 days ago that he wasn't there. Man, this is piss poor service right here. ....Finally get the check in the mail like a week later. Wanted to write this review and be as detailed as possible. Will not recommend to place to anyone. read more

Had my 2009 Chevy Avalanche towed there after OnStar recommended it, because my Oil Pressure Low light came on...walked into the service department and started telling the guy what was going on..he ask me the yr and mileage...and commence to telling me that they don't work on anything older than 10yrs old and with over 100K miles... I contacted Cheverolet and was told, that's not their dealership policies...I've never heard of this before... read more

The service department is terrible. if they had zero stars I would give that. 2nd row accessory plugs went out and 2021 Tahoe is 4 months old. Took 3 weeks to get an appointment and waited 6 hours day of and they still have no Answers. They do not provide options of loaner vehicles when they have a 4 month old vehicle with issues. Must be the customers problem to figure that out while they take their time attempting to find a diagnosis. J Adams read more

My daughter was told there is a 4 week wait to just check her car. They suggested she just trade her car for a new one. She is young and looks younger. I am appalled that they would try to take advantage of her. She was smart enough to drive off! I'm glad others had a good experience. My family had two trips in one: first and last. read more

Fantastic people that care about their customers. The Employees in Service Department are honest and friendly, and have been there forever. Can be tough to get into because they are busy all the time, because their customers trust them to fix their vehicles. read more

My truck buying experience was fast and simple. We knew what we wanted and the staff was very polite and personable. I had a trade-in truck which they gave me a good trade- in value for. They went out of their way to spend a lot of time showing us the features of our new truck so we could enjoy it to it's full potential. Was a great place to do business for a change. For me it was a refreshing experience. read more

I purchased from them from out of state (I'm from Georgia, also first time dealership buyer) because I was after a particular truck, 2016 SLT Canyon Duramax, and they agreed to a fair price. The entire experience from that point on was a nightmare. Upon driving 6 hours to inspect and sign papers, the truck was a quart low on oil and tires worn to only about 5000 miles left on tread. Dealer gave a quart of oil and refused to do anything about the tires. I should have walked away then, but I was excited for a new truck and thought "oh well, engine runs fine, it still has some powertrain warranty and no sign of leaks, and not worth giving up sale on tires." I rolled the taxes into my loan, and they said they would be mailing a check written out to me for taxes. A week or so goes by, check comes in secure envelope, I cash the check and go to the tag office. Truck doesn't exist in Georgia database, they never sent the title to the bank. Call dealership back, they said the title was in the envelope with the check, which it wasn't, and I was told by my bank not how it should have been done to begin with. Call them back again, tell them there absolutely was no title in the envelope (why TF would I make this shit up??) and only a check was in there, so they eventually file for lost / replacement title. It takes TWO MONTHS to finally reach my bank. I finally go to tag the truck, and I have to pay $400 in late fees. Called the dealership to ask for reimbursement, and they accused me of losing it and refuse to reimburse me for the late fees resulting from their incompetence. Will never do business with them again. read more

This is hands down the best car buying experience I've ever had. James was my salesman and he was no pressure and that's a rare find these days. He is about the customers needs and satisfaction above all else. The entire team there is amazing. It's family owned and operated so they are truly one of the few genuine dealerships out there you can leave feeling happy. Best experience! 100% recommend. read more

Summary: Jimmy Gray dinged my new vehicle, tried to cut corners, resulted in multiple trips/headaches/weeks and a vehicle that will never be the same as when I took it. I hope this review keeps auto owner from going through the same thing (especially on a brand new vehicle). If I could give zero stars, I would. I dropped off my new vehicle (only ~2,500 miles on it) at Jimmy Gray Chevrolet for the first "complimentary" oil change. When I returned and walked up to my truck I noticed grease was on all four door handles (why did they open my doors for an oil change?), the hood, other exterior areas, and dirt and grease had also been tracked inside the truck. I did not want to cause trouble, so I went home and washed the vehicle. While washing I notice a door ding with blue paint. I called Jimmy Gray and they took ownership (maybe worth one star in review). I took the car back up there and the touch up looked like dried up white out. Next attempt looked better, but this is my brand new vehicle and on my drivers side door...I don't want to notice their mistake every time I get in my expensive, new vehicle. So, we get to the extremely screwed up part...Jimmy Gray takes my truck to their paint shop to fix it and tells the paint shop to only paint the damaged area. My vehicle has metallic flakes and they know this will be noticeable (I even spoke with a person who was involved in all of this and they told me they tried to warn the Jimmy Gray people this wouldn't work but they said do it anyway). I go to pick my truck up and you can see a stripe down the side of it. After getting rid of the sick feeling in my stomach, I asked the Jimmy Gray worker I had been dealing with to come look. He acts like he cant see it. I leave. Everyone else sees it right away... Many other things happened during this process (interior damage, etc.) that would make anyone never take anything they care about to this place, but I don't want to make this TOO long. Jimmy Gray ended up fixing most of this after battling on a daily basis, but the truck will never be 100% the same. Trust me... you don't want to take your vehicle to Jimmy Gray. I'm not the first person I have heard to have their vehicle damaged by this place. read more

I love the service dept. They are the best in the Memphis Metroplex. I would recommend them for any of your GM needs.

They sold the car I was going to buy. April H the manager sold me a car over the phone before noon. By 4:00 it was sold. I called her at 4 to see if we could do the financing over the phone. She says she thinks she sold it, and in fact she did. I was on my way from Cordova and had to sit in 240 traffic during rush hour, which would have been worth it if I was able to get the car. She never called me and said it was sold. Why should I trust you now when you couldn't keep your promise before? read more

They are happy to sell you a car, but when Chevrolet sends you a recall notice, Jimmy Gray Chevrolet will NOT do a recall on the weekend. That means you have to take off work to take the car in during the week to get the recall done. read more

I brought in my 2010 Impala for an oil change and tire rotation and got wonderful service. I live in Atoka, TN and work in Downtown Memphis. I always bring my car to Jimmy Gray because the service is great, friendly, and fast. Thanks to each and everyone there for providing a pleasant and above average service experience! read more

I must give credit where credit is due from my previous rating of Jimmy Gray. Every business can have a "Bad Day", but I like to give a second visit in this situation. I scheduled my vehicle for service and was treated liked a "Valued customer". I would like to say, "Thank You" to Ms. Macie for your prompt response to my earlier complaint regarding my previous visit and getting my car scheduled for the required maintenance it needed. I hope this same spirit of excellent customer service will extend into all departments at Jimmy Gray, now and in the future. read more

I had a recall on my vehicle and they texted to make sure I would be able to make the appointment. These people are the nicest and I was very happy with the wait time. They even fixed a recall that I didn't know I had. The service department and the people in parts were very professional and courteous. Thanks Guys. I know where I am going to buy my next car when I am ready. read more

Staff is very rude. We were having trouble with transmission so we dropped it off on a Friday. They changed the oil, rotated tires, however the transmission fluid was still EXTREMELY low. They never checked it out. It is like we are putting them out by asking them to check the fluid. My car is still under warranty and I'm not sure why the fluid is so low. read more

Gabby the sales department rep was very kind and patient with me when I went to Jimmy Gray to get a rear windshield wiper. I did not know what I needed but gabby stuck it out with me and even walked me to the service department with me to make sure explain what I needed done. read more

My traction control light and service brake light had been coming on on my car.. I was worried that I was going to encounter major expenses to fix it. Several people told me that it sounded like the master cylinder and to expect to pay anywhere from $400-600 to repair it.. I took my suburban in at 7:30 in the morning, by 10:15 they had called me with the problem....LOW BRAKE FLUID!! They charged me $10.36 to fill that back up and it fixed my problem..my master cylinder was good, no leaks were found and my brakes looked fine. We always hear horror stories of how mechanic shops rip people off.. Well my faith is in Jimmy Gray Service Dept.. Here I was expecting to pay hundreds of dollars and I ended up with a bill for 10 bucks! They could have easily charged me more and told me something was bad wrong and I wouldnt have known the difference!! This is an honest service department people and I would truely recommend them! Gwen Ivy Hernando, MS read more

Jimmy Gray Chevrolet went all out to take care of me when my transportation needed a new engine. The Service Manager Doug Caffrey made sure I was not left stranded without a car, and took the time to research and go over all the options for replacing an engine. When we decided it might be better to replace the vehicle, super salesperson Rachel Pope went over the vehicles that fit our budget and spent extra time on extra hot days making sure the car we picked was properly prepared. She also helped me clean out the traded vehicle and made sure everything was in order. Thank you to the Jimmy Gray team for keeping me on the road with your wonderful service! read more

If I could rate the service at Jimmy Gray less than 1 star I would. I called for warranty service on my 2017 Camaro 2SS (for a known issue with the Torque Converter Shudder) with less than 10,000 miles to understand if I should make an appointment. I was told they do not make appointments for this type of service and it was first come first serve. I dropped my car off Thursday 8am, I was told by Kevin they were busy and it would probably be Monday before I get my car back and they would diagnose the car on Friday. I called Monday morning to check the status. I was told Kevin was busy, the person (I believe his name was Nick) took my number and would have Kevin call me back. Two hours pass, I called back and was able to reach Kevin. At this time I was told the tech had not looked at my car yet, but would "probably" do the diagnosis that afternoon. I was told the standard for this issue (GM has released a tech bulletin) was to flush and replace the trans-fluid 3 times but the tech had to diagnose the first and would do so that afternoon. I called back at 3:45 pm to check the status and progress again. I was told it had still not been looked at and Kevin would find the tech (if he was still there) and call me back in 30 minutes. An hour later (not receiving a call AGAIN) I called and reached Kevin. This time Kevin told me the tech had left for the day. He said the tech gets in at 8:30am and he would see about getting me to the front and that Kevin would call me Tuesday at 9:00am to let me know the status. Kevin said that if all they needed was to change the Fluid the car would be ready around noon. Its Tuesday morning and at 9:15, after NOT RECEIVING A CALL AS PROMISED YET AGAIN, I called and spoke to Kevin. I was told the tech had not shown up yet and nothing had been done. Keep in mind my car has been there for FOUR working days Thursday, Friday, Saturday and Monday (without a call for 5 total days) and it had not yet been looked at. I told Kevin I would be over to pick my car up and take it elsewhere. Kevin at this point decided he was "going" to offer me a loaner. I told him it was too late and I am taking my business elsewhere. I called All Star Chevy in Olive Branch - they make appointments and committed to having the diagnosis performed the same-day as dropped off - we will see how that works. Bottom-line, I cannot comment about the quality of the service work at Jimmy Gray as there was no opportunity for the work to be completed. read more

Took my 2004 Corvette there to be service. Had the radiator flush,tranmisson service, fuel injectors clean and the oil change. This cost $620. When I got home I notice something was biting me. My car was full of ants. Call them and the service guy acknowledge that a week ago they had had a similar report and had sprayed an ant hill in the area. He told me when my next oil change become due to bring it back and it would be on them. The next night I notice one of my head light wouldn't flip up. The light motor seem to be going bad, because its making some weird noise. The next day I notice antifrezze leaks. It seem to be a crack in the part that connect to the hose. Car seem to be making some clicking noise also that I didn't hear before I took it in. Wondering whether the employee just took my money and didn't do any of the things that they were suppose to do and cause a lot more problems. I will have to past on taking my car back for a free oil change. Ain't no tell what problem I would have next. read more