I would give this place 10 stars if we could. We called on Wednesday to inquire about adding…read morerunning boards on our new 2023 Gladiator, Jay got us in the next morning promptly at 9:00am. We are extremely satisfied with the work and the staff. I definitely recommend CROSSROAD for all your custom Jeep and truck needs. Thanks again Jay !!!

If you need running boards, Jeep lifted or Custom Tires, Go see J !!!…read more They have Excellent customer service. And the work was done well and in the time frame I was promised....

change up websight cars more often most are gone unless you want a trailer, southaven had some…read moredecent cars but used car prices are dropping especially at the auctions hope you reflect it

I went in and test drove a truck. I noticed a noise. I let them know. The mechanic drove it and…read moreidentified the problem. He told me it would be fixed the next day. He quoted me a price and wrote it on his business card. I called the next day to see what time the truck would be ready so i could pay and pick it up. I was then told the price went up $800 because the owner didnt work the day i was there and he changed the price the next morning. Terrible service and definitely not men of their word!!!

I had an awesome experience with Jimmy Gray Chevrolet. April and Spencer really made it…read morepersonal--they were friendly, honest, and made the whole process easy and stress-free. You can tell right away this dealership treats you like family, not just another customer. The entire staff is welcoming and professional, and the service department does a great job communicating and taking care of your vehicle. It's rare to find a place that stands behind you even after the sale, but they truly do. Highly recommend Jimmy Gray Chevrolet if you want great service and a team that genuinely cares.

There is a lot of construction near me and I got a nail in my tire yesterday! They fixed it up and…read morewere so helpful!

Nice people, great people at payment center and customer service is good but do not use the ladies…read moreroom. The toilet paper is a step up from copy paper! The absolute worst ladies restroom I've ever used. It was clean but the toilet paper left a lasting impression. Two stars because everything can be good but since a majority of time is waiting, using the facilities is important and that is unacceptable.

I was the first car in at 7am for an oil change. My app said the service was completed shortly…read moreafter I dropped off the car, but no one called to tell me it was ready. I called for two hours trying to get someone in service to pick up the phone and all I got was voicemail and no return calls. I finally texted Charles the owner, not knowing it was his day off and he gave me the phone number of the head of service. They didn't answer either. I finally got a text back from the head of service at 10:50 am that they were just finishing up the paperwork. 3 hours for an oil change? That's why people go to Valvoline and Jiffy Lube. I had thought that I would use the dealership to do my oil changes since it's a new car but this experience changed my mind. Charles the owner is great, he always calls back and gets you what you need. But the rest of the team, I'm not so sure about.

I really appreciate the experience of purchasing a Nisssan Rogue…read more shouts out to David Bauer and the assistance of Freddie Christopher

went in to shop for a 78000 car was sent packing because I wanted to shop around…read more I guess thay can't stand the competition

Aniya scheduled me for an appointment for a certain car. It turned out that the specific car was…read morenot even there. Then they call that a misinterpretation. I specifically asked if the Mercedes was black in color. Aniya said, " yes its black." Later on, I was told that they have red and white. With all that said, they had me come in under the impression that they have a black car, when in fact they didn't. They say anything to get you in.

My daughter bought a brand new honda civic back in May '24 with all the bells and whistles. Took it…read morein for her first oil change at 10000 miles. Got the car back and drove it 5 miles down the road and the tire light came on. She took the car back to them and they supposedly let out air since they had filled them to 50psi. About a week later the light came on again and I checked the tire pressure and it was low, another week later the tire was low. She called them to see if they could check her tire out since they were the only one's who had touched it and they laughed in her face and said tires don't work that way. The only girl in there that could verify what my daughter was saying had been fired. I"m sure that's not the case. Do yourselves a favor and go somewhere else for service cause these clowns are shit. F*** SOUTHAVEN HONDA

Devin Chiles is wonderful and he listened to me when I said the problem was the battery in my 2024…read moreFord Bronco. No one else listened to me and Ford.com chat was the absolute worst by not following up with me about my repair request. One phone call with Mr. Chiles and I could hear the compassion in his voice and he did everything he said he would do plus repaired my battery issue. There is still the issue of why a subpar battery was placed in my vehicle by the factory but for now, I can't say thank you enough to the best service manager that I know. Kudos to you!!!!

Zero stars if it were an option! Awful experience. Sold a truck with a bad motor to my 20 year old…read moreand would not make it right. Definitely scammed a young buyer.

If only I were writing this review because the shop was still open and my Dad was still alive. It's…read morecrazy the things you look up when you miss someone! I love you Daddy. Not a day goes by without you in my heart. Regardless of what the other reviews say, he knew cars. That he did and he didn't have much of a filter for stupidity either. Guess that is genetic. Love you Dad.

I took my BMW to Desoto Imports for collision repair after hitting a curb. Unfortunately, it did…read morenot go well. The car stayed in the repair shop for over 1 month. I was told the car was ready & I had to get the front end alignment on my own as he did not have the machine to do this. This was the first I had heard this. The car pulled to the left severely. I took it to the BMW dealership in Cordova, TN. BMW advised me that it would be a waste of time to perform the alignment until the damage from the recent incident was completed properly. I took it back to Desoto Imports. The owner kept the car to complete more repairs, mainly from parts that were on order from the first repair. I then took it back to BMW 2nd time for a front end alignment & received the same response as before. They showed me the problem with the struts, as well as, the tires on the front were already showing chords. These struts & tires were placed on the vehicle by Desoto Imports. A few days later, my vehicle was hit by another vehicle. It was towed to ServiceKing for collision repair. ServiceKing told me the same thing as BMW did. They could not complete the repair from the 2nd accident until the work from the previous accident was completed. At this point, my car was not able to be driven. I went to Desoto Import to talk to the owner. After I expressed my frustration, he told me to "sue him". He stated "he was done with me and if I had a problem to sue Him". My experience shows that Desoto Imports was not a good place to get collision repairs and that the owner was not interested in customer satisfaction. He didn't seem to care how rude & inconsiderate he presented himself.

I recently bought a vehicle from this dealership. The staff were great-- very friendly,…read moreknowledgeable, and easy to work with, which made the buying process easy. However, I was disappointed that the vehicle came with dealer-added accessories that significantly increased the price. Because this model was difficult to find, I expected to pay full MSRP. What I did not expect was nearly $1,978 in mandatory add-ons, including nitrogen-filled tires, wheel locks, tinted windows, and a year of paintless dent repair coverage. In my view, these items added very little value. The dealership was not willing to remove or negotiate these add-ons. Ultimately, I proceeded with the purchase due to the vehicle's limited availability. While the vehicle itself has been excellent, I remain disappointed that I was required to pay for accessories I neither requested nor wanted.

I bought a used Toyota sienna from this dealer. It had been on the lot for five months so when I…read morewas corresponding with sales staff, I asked what was the main drawback that caused it to go unsold. They told me that people didn't like the red color. What I discovered after delivery was that I think the people didn't like the destroyed portions of the car. On the XSE there is a spoiler added at the bottom of the front of the car. There was a wing on the driver side broken off. Not disclosed as a possible reason someone would pass on the vehicle. Then the following day, two days after delivery, I discovered that the panel inside the trunk lid was severely damaged. The bottom passenger side corner of that plastic panel appeared to have been smashed in. It was still hanging together, but obviously mortally damaged. And undisclosed as a possible reason folks may be passing on buying the vehicle. Of course I understand my position. He aving bought a car site unseen in as-is condition. And maybe I'm expecting too much disclosure upon questioning sales staff but in my world if I'm selling something and part of it is broken yet the majority of the value is there I make note of that to prospective buyers and adjust the price accordingly. And I haven't contacted the dealer to seek remedy because why would the people who acted one way act a completely different way in the future. Buyer beware, indeed.